This is my UPS store of choice! The manager is great. The staff are friendly, competent, and…read moreefficient. They've earned my business again and again.

I went to the proctor location today to return a package, provided my QR code and the owner/manager…read morescan the code but told me that I needed a label and I needed a bag to put my package in. Mind you I came in the office with the original packaging which could have easily have been taped up and I didn't need a label on top of the QR code being scanned. However I had a much better experience when I returned back to the store upset from what the manager had just told me and a young man by the name of Luke was very helpful he scanned my QR code, he printed out my label he had fixed the label to my original packet and he was about to start taping up the original package when the manager decided to come over and help very fake Asian lady. I think she didn't help me because I was black. But again Luke was very helpful with getting my package taken care of and sent back to its original merchant unlike the Asian manager/owner there. SHE was not helpful at all!

The delivery service is Trash, there's always an issue when UPS is utilized. FedEx no issues, USPS…read moreas slow as they are no issues. I literally wasted 20 minutes on the phone explaining to someone my address was correct after they verified it told me they will call me tomorrow and I have to wait to get my package until than.

Exceptionally poor customer service. Lost my package in their back room and then the owner tried to…read morecharge me a storage fee when they found it. No apology or acceptance of error. Rude and unconcerned. I will no longer use this facility.

That exact moment when you sit in the car and your brain goes, "You forgot something..." is…read moreuniversal--but the chocolate eggs being the final boss is what makes it elite. And the box... hanging on by pure hope and questionable tape decisions By the time you walked into the mail room it was basically a cry for help like, "Sir, I don't need shipping--I need intervention." And yes--mail room guy really said, "Don't worry, I've seen worse," and then performed a full repack like a professional gift-saving surgeon. Absolute legend. Honestly, your son is getting a package filled with love and a great backstory, so that's a win all around

Had a package weighed for price. 3.3 lbs costs over $40 due to rising gasoline prices, extra if…read moreinsured. Decided to stop at UPS center to get shipping cost comparison. Same weight, around $20 plus included insured coverage of $100. ‍ Just saying!

Great, locally owned location with friendly staff. They have a lot of mailer, boxes, cards and…read moreother supplies for purchase. This location also has a drop option if you already have a pre-paid label. It seems they accept UPS, FedEx, and USPS. I've been visiting this location for a few months now and the staff are helpful and quick. My items have been handled with care and shipped quickly.

I purchased a 90 day PO Box at postal annex. I primarily pick them because their price was great…read moreand they provided a street address not just a PO Box. The people were always very helpful and really cared. If there were a lot of people coming in at the same time to make sure and acknowledge everyone and make everyone feel like they were important. I would definitely do business with this company again

Poor customer service all around. An attitude, dismissive, and wait time was longer than it should…read morehave been.

Surprised to see an overall bad rating for this place!…read more FedEx experiences are pretty standard across the board since it's a major company, but I've had nothing but great experiences at this location. I've had to print here a few times for work and personal projects, and everything has always come out great and priced affordably. And, things are usually done same or next day which is a huge bonus because I always seem to leave printing to the last minute... Whoops! There was one particular project I was having an issue figuring out, so I ended up calling in for help and so glad I did! Not only did she help me figure out how to format the print job correctly, but had I printed the way that I thought was correct, I would've paid $120 as opposed to the $30 it was supposed to be. Thankful for her!! Every time I've come in I've dealt with the same staff and they've always been really nice. I've also used the self-print station here and it's always been easy and quick to navigate. Also, as someone who is 8.5 months pregnant... I so appreciate that they have a clean customer accessible restroom here. All in all, a great FedEx Print & Ship location that I'll continue to use.

Update: After sharing my initial review, New Era reached out and resolved the issue. As I mentioned…read morebefore, I've always been impressed with the quality of their work and how easy they are to work with, which is why this change was so disappointing at first. After speaking with their team, they corrected the pricing and charged the appropriate amount for the repairs. I'm glad the issue was resolved and am happy to continue supporting their business.

This all started when I was looking for a local place to have a pair of shorts altered for my son…read more He just wanted the waist brought in a couple inches without losing the shape or the width of the legs. I received a call that they were done within a couple days. This was fantastic because they had quoted me almost a week. When I gave them to my son, he pointed out that they had put some drastic pleats in the back that made it look like he was wearing a diaper. There was no way to wear the shorts without them looking ridiculous. I went back the next day to point out that the alterations were done very poorly, and showed the girl how it looked like diaper butt. She apologized and said she had to talk to a manager about getting me a refund or having them redone. After waiting to hear back for several more days with no call, I went back in to pick up the shorts. The initial alterations were removed and the shorts were back to their original state or as closely as they could be. There was a piece in the back that had been cut out and replaced with other jean material. At this point I told them I wanted a refund since my shorts hadn't been altered in the way that I had requested and this had become a huge waste of time on my end. The girl told me I had to leave the shorts there and fill out a claim request to get my money back. (I had to leave the shorts there so they could determine whether or not the claim was valid. That made no sense since they had already reversed the alterations at this point.) I asked if I would receive a call when I could come get my shorts and my refund and she assured me that they would call me within the next day or two. It has now been a week since then, no call. I just went to pick up my shorts and my refund. I was told I would not be getting refund today, they would be mailing me a check. This entire process has been roughly 3 weeks long with four trips to and from their store. I will never use them for anything and highly recommend you don't either. If I can update this, I will let you know how long it takes for that refund to show up in the mail.

This location is super helpful. We ordered several hundred items for my wedding and they were…read morequick, very kind, and went above and beyond to get me what I needed quickly. Jim and Shawna were great! Thanks so much!

Don't ship ship ANYTHING using FedEx EVER!!!!!!…read more This company is a DISGRACE to the service industry and is totally spineless!!! My wife cooked a special meal for our daughter and requested NEXT DAY delivery on two separate occasions and both deliveries FAILED!!! Here are the details: Attempt #1 - Dropped off the package on Friday 3/20/26 and paid for Saturday delivery. Package was not delivered until the following WEDNESDAY!!! My wife lost the receipt so we were unable to make a claim. Attempt #2 - Cooked another meal and tried again. This time dropping off early Thursday and paid for next day delivery for Friday. We paid $135 for the delivery and this time saved our receipt. When the package was not delivered Saturday we went to the store and complained. We asked for a refund. The store has NO POWER to offer refunds!!!! They make you call the 800 number!!! Well, it was the weekend and no one was available. We called on Monday and were told it has not yet been delivered and we have to call AFTER the delivery is made. I called The next day (after it was delivered) and was told you have to file a claim ONLINE - they won't do it over the phone!!!! I went online to file a claim, guess what? You have to have an account to file a claim!!! So I created an account and even gave them my credit card number to be able to open an account! Tried to file a claim and kept getting error messages!!! Called back and told them the issue. I was on the phone for 45 minutes. I was transferred to 3 different people (including online support where they couldn't help me file online). The third person refused to give me a refund!!!! Her reasoning: "I see the driver attempted to make the delivery on Friday and was unable to access the building!" I explained I was not requiring a SIGNATURE and they should have just left it at the door. I also explained they had the phone number of our daughter, why didn't they call her??? I explained she was home!!! They didn't care!!! No refund!!!

Today I came in needing help returning something to Amazon and a worker named Huy helped me and he…read morewas amazing! He helped me with the whole thing! Very helpful and respectful. Very glad I came to this location. I definitely recommend this fedex office!

Had an amazing experience getting high quality copies of our prenatal ultrasound made. Chauncey was…read moreincredibly helpful!!

The clerk Chong was very rude + berated me in front of customers because I forgot to tell her at…read morethe beginning of our transaction, I was mailing a book. I apologized. She continued to berate me about how there were many customers in line + she was very busy. She did the transaction over. When the screen popped up about how was my service today (5 different emoji icons from frowns to smiles) she quickly reached over + pressed the green smiley face emoji for great service on the customer touch screen!!! Rude, unprofessional + unacceptable!!!

I just returned from a very disappointing visit from the Tacoma USPS location on 4001 Pine St. The…read moreemployee who failed to assist me, named Mark, was of no assistance. I tried to find a USPS location in Olympia - as my package was dropped off at a "parcel locker" instead of the address reflected on the shipping label. Mark could do nothing for me except his response being "google it". Really? Mark must have assumed I am ignorant and haven't tried googling, calling USPS and visiting the USPS website trying to find a USPS post office with a 98512 address. Complete waste of time visiting the Tacoma Pine St location. Mark just stared at me like he didn't understand English. We as tax payers are paying for salaries of incompetent employees.