Went to have my passport renewed, was served by a lady named Jordan what a true professional and a sweetheart of a girl thanks Jordan for all your help read more

well i have been working in the toms river area for 5 years now taking the mail to the TR post office they had 5 receptacles at that time. All 5 were constantly full for weeks as if no one was working. it is just a shame that no one can rely on the post office anymore & you have the nerve to raise the cost. i feel like reporting you to the government. now there is only one receptacle outside and that is mostly full. you all should be ashamed people's mail is being delayed mort than 2 weeks. read more

The most incompetent unhelpful people I've ever experienced and I've had Comcast. Went to this post office 3 times bc a supervisor was "looking into it and would call me back." Well guess what they didn't do. Useless and that's an insult to useless people. read more

I have to compliment the letter carriers from Toms River. I recently retired and have noticed that I am doing more online shopping. When they ship thru the post office, my packages are delivered correctly. If they ship any other way it is hit or miss. The post office is just way better. No other service comes close. read more

Toms River Post office has to be the worst delivery service I've ever dealt with living in two states they leave you things to sign you never get it. They never transfer mail when you ask it to be transferred almost every couple days a different delivery person getting the wrong mail constantly they're the worst they should be terminated every one of them. read more

This post office has to be the worst post office I've been to. The 24/7 Dropbox is always locked so it's so inconvenient have to hold your packages when the post office is right here I don't understand why they lock it all the time just leave the thing unlocked that's all. I have to drive all the way to Beachwood or brick just to drop my packages off when I live in toms River what is the point. read more

Everything about the Toms River post office is awful. I've sent mail from there and it gets lost or delayed for days or weeks. I recall one item being consistently "out for delivery" for a week 'til it finally reached my mailbox. Sending mail is just as bad. I went to send a postcard to a friend in South Korea and the woman behind the counter said, "The address has to be in English." Hello, it's KOREA. Their primary language is Korean. I didn't write the address in Hangul, I used Latin characters. Perfectly readable and, per my correspondent, the formatting for the address is correct for Korea. That postcard is still somewhere in limbo more than a month later. This year I sent 3 Christmas cards but I used the Neptune, NJ post office and my correspondents in the UK received them in 5 days. Not two weeks. Not a month. Five days. Had I sent them from the Toms River post office, I'm sure they would've arrived after the new year. read more

Time for an update of my review of the Toms River post office!! somebody needs to do something about this location, 75 phone calls, six trips to the location. 5 supervisors and an attorney & nothing has really changed! they told me they resolve the issue but they wouldn't tell me what the issue was. I'm still mailing myself mail that I'm not receiving. two mail carriers have been replaced from the route. The common denominator is the guy stealing my mail, but he is still standing.. I thought taking someone's mail was a federal offence, but clearly the post office doesn't care to do their job. The police are even involved. I asked "okay since you resolve the issue" where is the mail for the last two years?" where is it? what did you do with it ? no answers.. I was told to get in Attorney, which I did, and the Attorney can't get them to respond to them either. so now I have my camera set up and I'm just waiting to catch them in action. The problem is they know I'm onto them so it could take a while! The saddest part is Half the people don't care about their job anymore, ever since Covid the world has gone to hell in a hand-basket!! when I told them, they have me listed as a condo/apartment and I live in a house, they just don't care! look at all these negative reviews look at them all. Can you even imagine that this government agency doesn't have to answer to anybody. I think they have forgotten that we actually pay for this. They're not doing us any favours. They're supposed to be serving the community, every stamp that goes on A piece of mail is testimony that we pay their salary our taxes fund the rest, but again no one cares!!! if it was any other job, the boss would've fired them, but aren't we their boss? what a quandary!!! read more

the worst post office I have ever been to. They don't care about the customers or their job. They are just there to clock in and out. waited for someone to help with a package for 40 mins and then was told to "fuck off and wait" before I left. If I could give it a 0 I would. I'd rather die than walk into this building again. front desk lady also...no bueno read more

I hate complaining but it's been days calling the Post Office with no answer. I know it's days before Christmas but come on . I have a dispute a package shows delivered to my home , this was in Oct . Still no help to resolve this issue. Pal Pal says call Discover, discover paid me back. Company says delivered by USPS . It's still not here. Lost, stolen, just answer the dam phone. Very frustrating, sometimes someone has to just anathema phone to answer questions this is horrible. Boy I miss North Jersey , Kearny 07032 Post Master always helpful here not having any luck . read more

The supervisor Melissa is terrible the carriers are stealing social security cards and personal information and the supervisors are doing nothing about it and really don't care to help it took them a month to contact me about why I have informed delivery saying my newborns social would be delivered and everything arrived for that day except the social not only that but important mail has arrived opened with these carriers it's terrible I hate having to use them they are extremely untrustworthy read more

Worst post office ever. The delivery people pick and choose which packages they want to deliver. This is a very dishonest location from the workers delivering the mail to the lier sitting at desk. They tell you what to here to get you out of the office. My delivery driver has been stealing my packages for years and everyone knows and noone has done anything about it. (Patrick with the cigar) delivering to James street needs to be fired for the amount of mail he has stolen . Shame on the United States Postal Service read more

This is a hectic post office. The workers do their best, given the limitations that they have. But it is still stressful to go here, and they have long lines. Some locations have very mean workers, and that is fortunately not the case here, however. Although the parking lot is OK, you cannot turn left out of this post office either. It makes it more difficult to navigate. Although they have an automat, which I like, I do not understand why the drop box for the automat is almost always locked. It does not make sense to me. I cannot tell you how many times how often I have prepared a letter with the automat, to then drop it into the box, only to find out that the box is locked and closed. There is no reason for this to keep happening repeatedly. Then the workers are all home, and there is no one to ask for help. read more

Excellent customer service. So lucky this is my local post office! Recently made an appointment for a passport renewal. Pleasant experience!! read more

I received a message saying my package is being held at the post office per customer's request. I NEVER requested this and have been calling all day but no one answers. I have called other branches but they can't help. The 800 number has over an hour wait time and I have no hope they would be of any use either. I want to know why this branch decided to blatantly lie about my request but have no hope that they will give me a truthful answer. Their service is terrible. read more

I ordered a package pick up for Monday it's sits on my front steps for three days.. On the second day I received a confirmation of pickup... Funny thing is that it's still on my front steps... Brought it in so the trick or treaters don't take it... And I am trying for days to contact the post office... Calling. Emailing.. Facebook.. I have a better chance of having lunch with the first lady.. read more

Did anyone use the Kiosk machine at the Toms River Post Office on Water Street, TR on April 10, 2020? If so, I'm trying to determine if only the three envelopes were lost or stolen that day or was anyone else's as well. Not happy about that! Put in a complaint yesterday, let's see how long I have to wait for a response. read more

They do their best with the limited staff. Each time I go I hear unhappy people complaining because they have to wait. If your patient it's worth going to. If you're wanting a quick in and out I wouldn't recommend this location. read more

Like Jennifer, I also just got a tracking message that the package is being held at the post office per customer's request. I was at home ALL DAY, partially waiting for this package, and NO ONE ever showed up to deliver it. I need this particular item prior to work tomorrow morning, and this is simply showing how totally incompetent the postal department is. I also, like Jennifer, tried the 800 number with the same results. I guess I shouldn't be surprised - they wanted to charge me $25.00 to mail a box of homemade cookies to my grandson for his birthday a couple of weeks ago. read more

This is the second time the postman did not pick up my mail. It happened another time and the postman said if there is no mail to deliver he or she does not have to pick up my mail. What a crock! Too lazy to walk down the driveway. read more

When I stopped in last week in the afternoon around 1 pm, the line was pretty long and people were getting irritated very easily. I waited patiently in line and pleaded my case about an address change and was pleasantly surprised that the lady helping me was so helpful. She really helped me out of a jam and I greatly appreciated it! read more

I tried calling the 800.275.8777 number in order to contact the Toms River post office. We received a brown certified letter card in the mailbox on Sunday and since the PO is closed Sunday and I am at work in Trenton today Monday, I am trying to find out the status of the certified letter. The voice recognition does not recognize voice commands. I say package and it keeps sending me to passports. JUST AWFUL. I am trying to find out what happened to a certified email....ridiculous. read more

All of the mail for our 3 floor office building was shoved into our box - I delivered it, since some things could be time-sensitive since there are a lot of drs. in our building. I tried to call to find out what happened, and waited a full 15 minutes on the 800#(wait time "2-4 mins), called the local number which is constantly busy. Tried to email to let them know what happened so they could correct the problem, couldn't get the email to go through - typed my comments in and when I hit continue, nothing happened. This is horrible service - I don't have time to deliver the mail. I know that our regular mail person was off. This never, never happens when she is working, only when there is a substitute. read more

Horrible experience. The women Vicky was completely rude and nasty to me during my visit to this office. I had to mail some things out and buy stamps. She spent the entire time rolling her eyes and giving me smart ass remarks. In front of both my children. My oldest said he felt so awkward the whole time and why was that women who worked there so mean to us. I will for now on drive the extra 10-15 minutes to the Beachwood Post office. To avoid experiences like this. read more