Came at 420 and they were closed. Very unpleasant employees. I am not sure why this usps even opens…read moreas the employees are always rude, unhelpful, and makes it seem like the customers dropping off packages is a huge inconvenience to them.

It says they are open until 5pm. I arrived at 4:15pm and the lady is in there with the doors locked…read moresitting in the dark. Why? It's not a holiday. Lunch is 12-1pm and your hours say you are open until 5pm. UPDATE YOUR HOURS IF THEY ARE NOT CORRECT!

Very long lines and usually only 1-2 workers at the front desk helping so it'll take a while. They…read moreknow what they're doing though, it's just customers who take a long time when they come in not knowing what they want

They need more staff support. There was a package stuck in the drop off bin that I and other…read morepatrons tried to finish pushing through, and there was absolutely no one who we could even notify that there was now a package blocking their drop off. Hope it doesn't cause other problems for them later in the day. We really did try to tell them :( We felt bad leaving it there, but weren't sure what else to do.

I was there last week when a wondeful lady was working, Elaine Terry. Apparently she rotates…read morebranches, so she's there only some of the time. She was fun, cheerful, efficient, and awesome! She joked alittle, and I loved it. I wish all the tellers knew their stuff like her, and made the atmosphere more enjoyable. An older lady got really cranky/upset with her and I watched the whole thing play out. IMO, the customer seemed dead set on being a hater of this employee. Anyhow, if only all employees could be more like Elaine, I'd enjoy waiting in line and coming in more! (We had a package we missed delivery on, so had to come get it.) Thanks Elaine for being efficient and a ray of fun sunshine. I took a photo so if you see her there and say hi if you see her. Hopefully you too leave alittle happier than when you came in.

I went to the Santa Ana Post Office at approximately 4:40 p.m., before their posted closing time of…read more5:00 p.m. There were only two employees working at the counter: a man and a woman wearing a red vest. I picked up a form and politely asked the woman if it was the correct form for an international shipment. Instead of responding professionally, she loudly stated, "We don't do them at this time," in a way that everyone in the lobby could hear. She did not apologize or offer any assistance. She then said there were only 10 minutes left until closing, even though it was still before 5:00 p.m. and there were only five people ahead of me in line. A few minutes later, she again announced that they do not process international shipments near closing time, claiming that it takes more than five minutes. She then went to lock the side door and came back to me while I was still waiting in line. She repeated that they would not process my international shipment because they were about to close. I told her that I had already heard her say that multiple times and that I simply needed to pay for the envelope. She continued to insist that I did not need to pay for the envelope instead of addressing my concerns or offering any solution. What was most frustrating was that after 5:00 p.m., several additional customers were still allowed to enter the post office. In fact, as I was leaving, four more people walked in, and there was a line extending out the door. I do not understand why I was refused service for an international shipment when I arrived before closing and other customers were still being allowed into the building. I found the employee's tone and behavior unprofessional, dismissive, and unnecessarily rude. I believe customers who arrive before closing should be treated respectfully and provided with clear, courteous explanations regarding any service limitations.

Staff is very helpful and kind. I thought postage was going to cost much more, but the clerk was…read moreable to find me the best option to send my envelope. I have a grandson in a military academy, and mail is the only way to communicate with him. I hadn't been inside a post office in over 5 years, I was pleased with the service and kindness I received.

If I could give different ratings for different employees, I absolutely would -- because this…read morelocation was a tale of two completely opposite customer service experiences. My kids and I came in around 3:30 PM and waited our turn like everyone else. While in line, we watched one employee, Monica, dealing with a very loud customer who was saying all kinds of things that clearly frustrated her. I get it -- difficult customers happen. But the problem was how it affected our interaction afterward. When it was our turn, Monica immediately seemed irritated. She asked if I was "sending this to Korea?" and then looked me and my kids up and down in a way that felt unnecessary and uncomfortable. She then proceeded to unwrap my already‑sealed package and tell me I needed to buy USPS "approved" tape -- something I hadn't seen mentioned on the USPS website. Still, I complied, bought the tape, and repackaged everything. We went back in line hoping we'd get the other worker, Michael, who had been smiling and friendly the whole time. No luck -- we got Monica again. As I set the package down, she suddenly asked, "Did you try to hit me with your box?" I was honestly stunned. I explained I only had one hand free and definitely did not hit her. Instead of accepting that, she insisted I "tried" to hit her and refused to help me any further. She then passed my package to Michael, who was polite, helpful, and even gave me tips for shipping to Korea more cost‑effectively in the future. The contrast between the two employees was huge. Michael deserves 5 stars -- friendly, calm, and professional. Monica... not so much. My kids even asked, "Why is that lady so mean?" Everyone has bad days, but customer service is a big part of working at USPS, and interactions like this make a stressful errand even worse.

Friendly, helpful and great prices. I would recommend bringing your business here. I got finger…read moreprinted in less than 15 minutes.

Super friendly staff! Excellent and efficient service. I come here for various services, even to…read morejust drop off pre-labeled packages.

I come to this store to drop off Amazon returns mostly but have also shipped a couple of packages…read more So convenient to have a location close by for returns Staff is very friendly and helpful answering any questions.

I went in with 5 packages on 3/19/26 2 were Amazon returns…read more3 were personal Employee CINDY had the nastiest attitude. As soon as I step in she says I'm using the wrong boxes (express instead of ground like my label says) and that they won't move because of that. She rambles on and on and I'm keeping my cool bc my baby is with me. She at the end says I'll do it for you this one time but next time no. Okay so, she has the authority to make the boxes ship even in wrong box? Ok Cindy Makes sense. Then for my Amazon returns I had already packed those and she says you're not even supposed to pack these it says it on your instructions and she starts ripping my stuff out of their packages. I ship out multiple times a month and never has anyone been so nasty about what kind of boxes I'm shipping in. She's even saying stuff like "nothing in this life is free"?! Like WHAT? Go seek therapy lady. I probably only said "okay" over and over because again, my baby is with me and I'm in disbelief Update ** I reached out like the person below asked me to and crickets. They don't care here.

I recently visited this location because they accept address change forms. I submitted my address…read morechange and asked for any mail going to my old address to go to my new address. Have I received any mail? No, I haven't. I have however received conformation that my new address has been accepted and in order to receive e-mail notification I had to go into select post offices to show my ID and a bill showing my new address. It's easy to miss this location and it's even easier to pass the parking lot so pay attention and it's best to go south on Main street in order to get into the lot. Not my first choice for post offices but it sort of does the job.

Office hours not accurate. Should update information so people aren't wasting their time at this…read morelocation

I went in during my work lunch and the line was long. Two employees efficiently worked and the line…read moremoved fast. I was unsure of what type of postage I needed and the guy at the counter helped me select the best choice. The parking lot is easy to manage and there's plenty of spots.

Located on the corner of Susan St and Sunflower (catty corner of the IKEA off the 405 Fwy). This…read moreISPS location is my favorite location. Since it's the distribution center, they're open MUCH later than the typical post office. Their full service hours are Mon-Fri 7a-7p, Sat 8:30a-3p! I've always had great service here even when I was running in from the parking lot hoping to make it through the doors before they locked them. Even one time, although the door was locked, and the gentleman was standing there, he allowed me to pass him my stamped mail so it could go out that day. Like I said, the service has always been great here! I also love this location because they have self service machines inside the building and the doors are open 24/7. Tonight, even the general nighttime manager saw me at the machine and dropped died to chat. He was so sweet and friendly. The clerks here are always great too. Never had an issue by the way the postcard stamps are $.61 each. How I miss those days when they were $.15 each lol I guess the value is still good if you consider everything else has been inflated. I still highly recommend this USPS location for all your mailing needs..

It was only one teller attending, he was fast and to the point. No big line at the time I went,…read morebut hopefully he has another coworker to help him serving the community. The parking wasn't difficult to find, people are leaving in and out, so parking at the front available if you are lucky and they go when you arrives.

Came by on the Saturday before Easter (4/19/25) to check my PO Box. Got there about 10 minutes to…read more2pm. Doors were locked even though the lobby sign says that the lobby is open on Saturdays from 8am to 3pm. Had to drive back home 25 miles and come back on Monday to get my mail. Called this post office's 714 number a couple weeks prior to find out what hours the lobby was open on Saturdays and weekdays. Called on a Friday about 4:30 pm and kept calling about every 5 minutes hoping i could get an answer to my question of what the lobby hours were at this post office location. Nobody ever answered the phone. Guess they don't care about providing service.

HORRIBLE COSTUMER SERVICE Postal Annex #389 is selected as…read morea Certifix Live Scan location. From the moment I walked in the older man didn't seemed as he wasn't pleased to attend to my service. I was very polite from the beginning. He requested info from me on my job application "wired" as I'm not applying for a job through him. I told him "no, the employer broke the step down for me as I ONLY need to provide my email with a valid token number" he got upset and said I need everything in documents form. I kindly declined and told him I'll that my business elsewhere. I have never experienced this type of service from a place that is supposed to be helpful to individuals and the community. Zero stars for me.

Had to ship an item and pay for shipping via USPS.. I didn't want to go to the POffice as it's…read morealways packed and such a waste of time. The lady there took care of my package, printed the label etc. It was wonderful! She emailed me the time it shipped to being delivered. She was very accomodating and very sweet. Thank you for such a pleasant experience and allowing me to not have to go to the Post Office!