I went to FedEx to mail a return. Rusty was super helpful and amazing and packed my return. I can't say enough good things about this location. read more

Thank you, Brice for being so patient with me today taking my passport photo! If I ever need any more services, I will be sure to come here! Thank you!!!!! read more

Patrick is awesome! Came in to print a cake topper & poster for my daughter's birthday party and he spent alot of time getting everything just right! Honestly would've never expected anyone to put so much effort into it like he did. Also helped me with offering different options and tweaks to my images to reduce the cost and still get the result I wanted. That's what I call customer service!! Thanks Patrick! read more

Every time I need help with a business project, it feels like I can always get it done here

Friendly and helpful employees, service is always prompt and forthcoming. In my experience, FedEx in general is way better to deal with than UPS and this location has always been great. read more

I go here mostly to print things for my business. The print and go stations are super convenient and easy to use for most of my needs. On the occasion that I need assistance the staff here are friendly and helpful. If you are printing large items though (such as floor plans) I would recommend getting it done well ahead of time, as I have had issues with the large printer before and had to leave and come back later for my documents. There are also spaces you can sit and do some work if you are waiting for your materials to print. read more

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Jonathan went above and beyond to help us with our printing needs. Appreciate the good customer service since it's rare nowadays!

Forget UPS and there trickery! Come here for everything you Need! Best to get everything Done and open parking! I think the ups guy was in The bathroom! read more

I wish I got his name, but stopped by on 1/10 around 3:20 to drop off a package only to realize I was supposed to go to UPS. The gentleman was super polite and helpful, went above and beyond to still help me. Thank you! read more

I've come to this location many times over the past 8 years, and i would say they have offered great and consistent service. Services I have used include: printing poster boards and cards, copy machine, and shipping. Pros: *The customer service is really great and they are open to helping customers understand products and services. *They have copy machines and paper cutter at their store. *Always a lot of parking, quick service. Tip: I put an order in this morning and it wasn't supposed to be ready until 2 PM, but I came by at noon and it was ready. Be sure to call ahead of expected finish time to check and see if you can pickup early! read more

The staff is always so patient and knowledgeable with my printing needs. Brice, Parker, a bald Asian gentleman and a few others have helped me and they all have been great! I've even seen them work patiently with elderly customers who have trouble with the copier machines. Great job, guys! read more

I went in yesterday and Patrick and Nocomi were so nice and accommodating. I was doing prints and cuts for my wedding invites and they were so patient with me and just overall had great energy! Had to leave this review as I so appreciated their help and making this process seamless. read more

I went in about 10 minutes before closing, thinking I could quickly print something--but I ran into some technical difficulties (user error). The employee (I wish I had gotten his name!) was incredibly friendly and helpful. He ended up doing the job for me on their computer and printer since I was having issues. Even though they were technically closed by that point, he remained patient, kind, and went above and beyond. Great customer service! read more

Brice was super helpful when getting birthday invitations for my daughter printed out. Gave me the best deal and overall good quality.

I came here the other day after our usual Fed Ex location told me that they couldn't scan some important paperwork due to network difficulties. The Orange location then referred me to Tustin. This location was great. Ally helped me get all of my paperwork together. She was friendly and professional. It's so nice when someone really goes the extra mile for the customers. She was really helpful! This location might be a little further and a bit pricier than other copy services, but it was worth the extra time (and drive) for Ally's great service this week! read more

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I always love coming to this FedEx location! The service is always quick and the employees are so helpful and knowledgeable, especially Brennan! read more

My printer gave out last minute so I came here to finish my print needs. I have never been here before so I did not know what to expect. We were greeted by Haydee and she was very helpful and patient. I myself am NOT patient when it comes to tech stuff so her being so helpful was appreciated. I was instructed to send my file over via email and she did a few things on her end and printed for me behind the counter. Because she assisted and printed for me I was charged a fee of about $2 but i agreed prior to continuing with her assistance. I was in and out of here within 10 mins. read more

Staff is extremely friendly and willing to help, specifically Johnathon who helped me with printing.

Zero stars! This is the worst FedEx - do not go! The last time I've been here, the customer service was horrible. This store is a scam! I dropped off four boxes with candy wrapped in tissue paper. The guy tells me that they won't take the boxes because it's "shifting" and they need to put more packaging in it. The other time, they wouldn't accept the box I used because it had the original vendors logo on it. They wanted to charge me to put it one of their boxes. A$$holes! This place and the employees suck - I will use usps and ups. Ups doesn't give you any of this $hit! You guys don't add any value to the community and only look to make money. Shame on you!!! I drove over to the Carroll Way location and Jonathan took my boxes without any issues! read more

FedEx Office Print & Ship Center - I had to drive to the Carroll location to drop off my four boxes. - Printing Services Near Me - Tustin, California

Survey progress: 100% Would you like to go to one of these sites to post a review about your experience with FedEx Office? Notice: Please note that by clicking below you will be redirected to a third party site. Any information collected by the third party site is subject to the privacy policies of the applicable third party service provider. Google Brian and Jonathan were incredibly knowledgeable and helpful during such a difficult time for my family after losing my father and needing to plan a funeral, including producing and printing programs for the upcoming services. They reviewed paper options, folds, best practices, and made recommendations based on the project's needs and parameters. I'm so grateful they made this project so easy. Its a high visibility piece everyone will receive at the services and I'm proud of what we worked together to come up with. My father was a veteran so it was important we honored him and this program will help do that nicely. Thank you Brian and Jonathan for being so great to work with and for all your help and patience. I will definitely be back for future needs. Powered by Forsta read more

I came in today, super stressed out, in a rush, and had absolutely no idea what to do. Katie was FANTASTIC. She explained exactly what I needed to do and walked me through the steps while multitasking and helping other customers with their needs as well. This is the second time I've been to this location and the customer service has been wonderful, quick, and so helpful. read more

We came here to print some watercolor artwork and they had a good selection of card stocks and size options. The employee Brian was really helpful and kind. He helped us print and cut what we needed on card stock efficiently. The pricing is also very reasonable. read more

Rusty is the man coming in clutch printing out last minute name cards. Done so quick and perfect!

Never to use FEDEX again! I had to send blood samples overnight to Cornell University in New York and paid nearly twice the normal charge to get it there before 10 am the following day. $134.62 was the cost to ship overnight through FEDEX. The shipment was delayed due to weather and it took an extra day to get there. I verified the arrival this package and contacted FEDEX to request a refund for the additional charge. They "failed" to get the package to it's location overnight. It took three hours on the phone, waiting on hold and being transferred multiple times to find out a $70+ refund was denied!!! They make a ton of money on customers and provide no refund when they fail! Will only use UPS and US Postal Service from now on... read more

Needed assistance with overnight mail and staff was very helpful and courteous. Others that were in line were helped my staff that came up from the packing area, also nice to see. Thanks for a great experience. read more

This place has the worst customer service of any Fedex Office in the area. The employees have a serious attitude, move at a snail's pace, and are allergic to the word THANK YOU. My recent experience will be the last here. I ordered some printing online and here was my experience at pick-up. 1. Three Employees at counter. I stood there as they had to finish talking and socializing. They finally looked at me and didn't even say anything. She just tipped her chin to come over. 2. She went to the back to pick up my invites. Because I've dealt with their incompetenance before, I checked the order. It had a white border on one side and at the bottom. It was just on one side. This order should never have passed ANY decent humanbeing's quality check test but they don't give a sh!t so they just packed it up. I asked her about it and she immediately blamed it on the file. I knew this was wrong (I run an ad agency) so I asked her to check it. The issue was not the file. They should have printed it full bleed and they did not. Their online proof area does not SHOW a white border or note it as a possible issue. I need to note I have printed the same invites at this location, the same way, and I have never had this particular issue. But again, any person who remotely cares about their workmanship should have looked at these and said, hey this looks bad! 3. She comes back after getting a guy to cut it again and begins to lecture me. Next time, we will have to charge you and went on and on. I honestly didn't feel like arguing and she was ALL attitude so I just left with the correctly cut invites. Not a word of THANK YOU for my business. It was as if it was a privilege for me to spend money there and then get lectured for their total lack of quality control and incompetence. Whatever she is getting paid to a total B to customers, it's too much! Stay away from this place if you want a remotely good customer service experience. read more

Somehow, my kids and I always end up coming here right before closing b/c our home printer crapped out or we realized at the last minute that we needed a project done, but the staff here are always so helpful and professional! Brian in particular is a rock star! read more

Wanted to create something special for my kids. I'm not good with computers and they took the time to help me without charging me an arm and a leg. So grateful! Thank you so much. read more

Went there this morning as I needed a copy of two medical cards-front and back and they were open early. Receipt shows $.43 yet bank statement shows a charge of $10. Could not call to save my life. Would not put me through (number off the Internet). Went back down there with receipt and bank screen and the salesperson who helped me do this says there's a $10 hold that should go away tomorrow. When asked why he didn't tell me that-as I would have gone somewhere else-he could not answer me, nor was there anything posted to say a $10 fee/hold. It had better disappear....will never go there for copies again....just moved and printer not hooked up yet so I needed somewhere close and open early.... read more

My first time coming in to get some poster boards for a baby shower, and everyone was extremely friendly and professional. Brian assisted me throughout the whole process, and I was able to get the posters within a couple of hours. Highly recommend! read more

I always come here when I send off Christmas items. It's close to home and work. The prices are good, and normally my packages arrive earlier than the expected time. Everyone here is very helpful. I'm always in and out fast. FedEx does more than brown. read more

Paul is professional, personable and sincerely courteous...exceptional customer service! Thank you Paul!

******* 5/2016 UPDATE ******* 1. FedEx has removed the LAN pay service from their laptop work areas. However, the overnight employee, that works Sundays thru Thursdays, claims it's store policy is NOT to allow "personal use" of the FREE AT&T Hotspot WFI. Customers are ONLY allowed to use it to "upload work orders to the FedEx website". So don't plan on checking your business email or any thing else. Funny thing is, before 8 PM or so (and on Friday & Saturday nights) there is no such "policy". (Someone needs to fire this guy.) 2. Also, don't plan on using the restrooms between 10 PM & 8 AM at this "24/7" location, "THEY ARE CLOSED", no exceptions. Even if you're a sixty year-old grandma printing photos. Idiots have no idea what Customer Service is. CHEAP BASTARDS WON'T PAY FOR THEIR OWN WIFI and screw customers in return !!!! Several employees have told me that this FedEx Office location runs THEIR internet business traffic through the Free AT&T Hot Spot WiFi?! Meaning once they're busy, say from around 10am to 7pm, the "Free WiFi" is useless for customers as their router takes precedence over anyone else logging on. Of course you can always pay for access to their LAN at one of four laptop work areas at $0.20/min. (or $12/hr.) $0.35/min. ($21/hr.) for Basic PC workstation $0.45/min. ($27/hr.) for "Design" PC workstation with scanner. Added a sample broadband speed test to photos. (SpeedTest.net) read more

Employees Brian and Parker were very helpful and patient. I went there to print a resume and they helped me convert my file type and pick out paper. Would recommend to anyone that has a printing/scanning/faxing need. read more

I've been to this location many times only because of convenience but the customer service is the worst. You know when the manager constantly treats you bad its because they are in a position they shouldn't be in. I've dealt with Ally almost every time I come in she's rude and she treats her customers and her employees like trash. I will bet they have a revolving door of employees coming in and out and leaving because she's trash. FU Fedex. read more

In preparation for a meeting, I needed to print some documents at the FEDEX shop nearby. I sent my documents to FedEx's PRINTANDGO@FEDEX.com. When I arrived at the location, I purchased 10 better quality sheets of paper and proceeded to the printer with instructions from the nice gentleman who helped me with the paper on how to print from a manual paper feeder. I tried to print one copy on regular photocopy paper and one of the doors on the printer popped open and the papers got stuck in the machine. I followed the instructions on the screen and removed the jammed pages. The jammed pages printed again. Then I followed the instructions given to me at the counter when I bought the better paper to print on the better paper. However, instead of printing the document, it kept asking me for a payment card. So I asked for help. Finally this man walked toward me and asked what I needed. I told him that I needed to print on the good paper and it wouldn't. He kinda quickly pushed some buttons and said with an all knowing attitude: that's because u needed to do this, that or the other, yes maam and walked away before he resolved the issue, and did not answer to my calls asking him to come back. I still couldn't print on the good paper because after his magic nothing at all came out of the printer! The short of it is that the first gentleman who helped me with the paper had to come and help me. He ended up printing everything behind the counter because the printer would not function properly. This whole charade took 45 minutes. It should have taken 15. The short tempered man will definitely go postal one day! He acted and spoke like he is about to blow a fuse any minute! read more

If you need to ship a package... Step 1: Don't use Fedex Step 2: Don't go to this store First question- "am I shipping sneakers?" Odd thing to ask...was it the small size of the box that quite frankly only a small child's shoe would possibly fit. Or was it the dark color of my...shirt?! Second - it's a return. Sending back in the same box it came in with the printed label from amazon. It can't be sent without filler...WTF Let's kill the plant to make fedex a dime. There's absolutely nothing that would be broken or damaged I just want to return this shit so they can stop emailing me. This store has 1 job. Take the box. Did they do that job. No. read more

A live person picked up the phone without such a long wait time which I appreciated. When I arrived to drop off an express envelope the worker was friendly and dressed professionally but soon I found out he was new and getting trained. It took a little longer than expected since he was new but the lady training him was patient and showed him the ropes. I got my service and they didn't complaint or get mad that my young kids were running around as I waited so I was happy. read more

Wow. I needed business cards printed in a rush and this shop not only made it happen but went to such great lengths to make this happen. I am beyond impressed with this shops ability to make some small miracles happen. read more

I really enjoy the customer service here. Not only do I do all my printing here, including printing photos from my phone...but I did my wedding bag itinerary. The staff was amazingly helpful, kind, and understanding. read more