I bought books of stamps not realizing this store upcharges a $1 per stamp. Within minutes of the purchase I realize the math was way off and asked to return them. They refused and said they can't return stamps even though the purchase literally just happened and I was still in the store. Absolutely ridiculous! read more

Thank you for the response. Unfortunately, since that message was posted, no follow-up, investigation, or resolution has taken place. It has now been over a month, and despite providing proof of drop-off and written confirmation that the device was accepted by this UPS Store, we have received no update. In the meantime, the carrier has charged us for the missing device. I am adding this update for transparency, so future customers can make informed decisions when handling high-value items at this location. read more

Service is slow. Would expect more employees than one running the register, especially around the holidays and in January, when everyone is returning things. There were two employees in the building, but only one managing the register. They used to have a box where I could drop my packages in if I already had a label. That was super convenient. This used to be a much better run ups read more

If you appreciate a modicum of respect and humanity, this is NOT the place for you. The inept "manager" clearly does a piss-poor job of managing. Line out the door and one employee working at a snail's pace while the rest stand around waiting on Amazon returns only. I thought UPS was in the shipping business. Clearly, they are not in the customer service business either. I walked out and took my hard-earned dollars to the US POST OFFICE where I was in and out in under 5 minutes with the assistance of a very pleasant USPS employee. Seriously, stop supporting these UPS franchisees. All they want is kickbacks from Amazon returns anyway. And they show zero appreciation for your patronage. No acknowledgement or apologies for the wait; just excuses and entitlement. I will NEVER spend one cent at UPS ever again thanks to the mis-manager who gave the name MaryAnn. Join me and let's put that mis-manager out of business where she belongs. I see from other reviews that service has declined severely since her arrival. Save your time and money and simply use the postal service. Plus, you can print postage and have it picked up at your door! read more

I have to say I'm extremely disappointed with UPS right now. On 5/25/2021, I brought in 3 small envelope packages to this location to be mailed out to 3 separate addresses. I paid about $8 each to get them sent through UPS. The guy at the counter that afternoon seemed preoccupied and kept going to the back of the store to do whatever work-related job he needed to do right away. When he came back he apologized and proceeded with our transaction. He then asked me if it was okay if the packages go through USPS instead of UPS which seemed kind of odd to me. It didn't matter to me at the time but that's because I didn't realize there would be no way to track it after that. Well, the pictures that were in these packages going to my mother's family never made it to their destinations. All 3 packages were lost. I'm so upset because some of these pictures were dated back to the 1940s and are irreplaceable. I've sent pictures before in the mail and never had any problems until that day. I went back to the store with the receipts and tracking numbers (which were bogus numbers). The lady at the counter told me that the packages were sent with just the postage. She didn't seem to care. She just looked over to the slot behind the counter and said the envelopes would have been placed there. Didn't offer to look around the store or anything. Just said there was nothing she can do. The weird thing is that I don't remember seeing him place the envelopes in that slot. He walked towards the back of the store with them and that was that. Anyway, what are the chances that all 3 are lost? I'm hoping they just got misplaced and they will turn up soon, but it's been over a month so I've lost all hope. I just want to say that I will never return to this location again. I've learned my lesson. I will not send old family pictures through the mail unless they are in a priority envelope with a tracking number. I'm done with UPS. read more

Has changed hands 9 montmhs ago. Spent 5 x what I did a year ago for same amount of printing. Need to have prices posted so can make an informed decision on use of business. Only good for drop off of Amazon anymore. read more

Needed to ship out a package and there was a very long line. It was very slow going because a new employee was being trained. But everyone was being cool, the staff were all patient and kind. Even though we are all stressed out in these crazy times, it was just a non-stressful wait. The staff were very nice and cheerful and what could have been unpleasant was not. Kudos to the staff for keeping smiles on their faces and just making it a peaceful errand. Well done to the manager doing the training. Most would get easily stressed out and cranky. He was just chill and super sweet. Would def make the drive back over there to ship a package than deal with the mean guy at the plant city store. read more

I can't express how thankful I am for the superb customer service that Dusty and his team have provided my family. My father passed and I needed to ship 16 boxes of heirlooms across the country, and they went above and beyond to assist me with timing, packaging, and all that jazz- even helped take boxes out of my car. My grandmother and I are beyond thankful for quelling a big anxious moment. Tip: Make sure to check in with them if you have a huge project like this so they can manage their schedule, and set expectations. There are complaints about wait times- and I certainly got the evil eye from customers as I took the sole focus of the manager for a while...get over it people- if COVID taught us anything- slow down, be more patient and go get a Publix sub and come back when it's less busy. This is Valrico, not NYC. read more

I had a wonderful experience here. Worked with the manager to have my will notarized. Several pages in, got to chatting about how he supports small business. He recommended the local Thai restaurant and asked that I return to report back. Great local spot looking to build community connection! Highly support read more

Let me first start out by saying that this is a conflicted review. I've been to this store in the past, and although they can sometimes be rather slow, the service has always been good and I haven't really had any complaints. I realize that things can get busy, and sometimes we have to wait to be helped (yes, sometimes we are required to wait. looking at all of you millennials), but then there are instances that really shouldn't be happening. Based on the above, I will explain my issue. My home printer was acting up on me again, and because I needed to print out a bunch of documents, I made my way over to my friendly neighborhood UPS Store (the local library also allows you to do printing, but the quality blows and I believe it's also a few pennies more per page than UPS). As usual, there were people already in the store being helped, so I pulled out my trusty phone to kill some time. There were two employees working, a younger kid with a pony tail and facial jewelry, and an older woman who I always see working when I visit. She finished helping the gentleman in front of me, and so I stepped up when he left so that I too could be helped. This is when things went downhill. Instead of acknowledging me and providing assistance, she quickly turned around and went in the back as soon as the man in front of me left. She could have easily just said hello and then give me the, "I'll be right back" standard statement, but she did not. The cherry on top was when I heard her start talking on her cellphone whining about her daughters teacher and how stressed she is with trying to get her into college. I could go further, as she proceeded to gab for at least another 10 minutes while knowing full well that I was waiting, but I digress. It was obvious too that the young kid she works with is scared of her because he too made no effort to acknowledge me or call her out to help me. I don't have many pet peeves in life, but this is definitely one of them. In the end, the younger kid finally helped me as she continued to blab along. He was very nice and helpful, and even didn't charge me for additional printing I needed when I came back in 2 minutes later after leaving because I forgot I needed them. I really wanted to go 2 stars on this location because of her, but stuck with 3 when I had to go back the next day and was helped again by a different younger kid who was even nicer and more helpful than I previous one. Long story short, don't ignore your customers. I realize that we all have personal crap we need to take care of on the daily, but don't handle it by being impersonal and rude to your customers. Maybe she was having a bad day, totally acceptable, but try and remember that you're AT WORK, and your job is customer service. read more

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Automated recording states notary services available during business hours. Sign on the door upon arriving says notary service Monday- Friday 9:00-2:00 read more

I am a business owner. I love this store!!!! Mainly because of Blue!!!!! She is attentive,knowledgeable,helpful,respectful, and I could go on AND on!!!! If there is a line!! I don't have to worry if Blue is there!!!!! Absolutely a pleasure every time I visit this store!!!! If given the opportunity to hire Blue!!!! I would do it in a second!!! Thank you Blue for all you do!!!!! You ARE APPRECIATED!! read more

I've been trying to switch my mailbox from one location to this location for various reasons. I've been trying to do this since May. Dusty the manager has told me that as soon as something becomes available he will let me know. I call every month for an update. I finally got a hold of him after leaving three un returned messages. He now says he won't rent to me because I have been hostile. Won't give examples . Won't let me cancel my box at the other location either. He's been stringing me along all this time . Rather than take responsibility for the reasons why I want to leave other facility I get this after 5 months . Now I am hostage . read more

This UPS would be fine, other than they hire some very rude and questionable employees. The one girl is very unsympathetic, such as when I came in soaked from the rain. She barked at me and made demands, as if I were serving HER. While in there, I heard the employees groan about a customer behind his back while he went to his car. Great to know all the personalities here are fake. Wonder what they said about me the day I was soaked. The employees resent the fact they have to work, and don't enjoy their jobs. I don't recommend this location at all. I give the extra star for D, though, who is probably the best UPS employee ever, and I'd only want to use this place while he's working. read more

I made a huge mistake trying to use the individually owned UPS location for a second time. Service is slow and horrible customer service. Please UPS get someone else to run this franchise. read more

I really like the convenience and concept of being able to have a one-stop-shop for all my little detailed needs that have to do with business. I can gather up all sorts of things, and in one fell swoop -get a heck of a lot of details done- QUICKLY! I can take my birthday cards that have extra postage and have them run them through the meter and take care of mailing them safely for me. I can buy a book of stamps, or just one stamp if I need one. I also can make copies here. I can bring in a document I need to fax to someone and have them do it for me for a small fee. Okay, now I can fax and make copies at my apartment complex's Internet Cafe for free, but still; they do it here for you. You also can get a document notarized affordably here. They also do all kinds of printing, from business cards to presentation binders to brochures. They can print anything for you at a reasonable cost. This location also has computers you can rent. Then there is the service they provide to ship a box of gifts for you. At Christmas-time, I never fool around with the US Post Offices anymore. The lines are always very long, and the time it takes for your gifts to arrive is so slow because it's by snail mail. UPS can do it much faster for you, but make sure you ship early, about December 5 or so, and your item will get there in plenty of time before Christmas arrives. It's a comforting feeling to know it's taken care of, but part of its success is up to you. At ALL places that ship, the longer you wait, in other words, the closer you get to Christmas, the more your gift boxes are going to cost to ship. This higher cost is because you waited too long to ship, so in order to get them there on time for Christmas, they charge more because of the larger volume of people shipping items (Last Minute Charlie's). So, shop early and ship early for the lowest cost. I love my local UPS office. The people who work here are efficient and professional. A great way to get a lot of work done, for people who don't have all these conveniences at home. read more

Went in for a copy and no one knew how to work the machine! Asked me to come back another day! Really??????? Train your employees!!!!

Super fast service and very friendly staff. The only downfall...they don't offer a military discount like some other UPS stores do on their shipping. Valrico mainly consists of military personell from MacDill!!! Get with the program here. So, that's why I deduct stars from my review. Support the military! read more

The UPS Store - Shipping Centers Near Me - Valrico, Florida

Had a problem with printing at the Fishhawk location. Debbie took the time to make sure everything was done and done right . The certificates got to the venue just in time and the award winners were presented. Thanks Debbie read more

The lady in there was so rude and cocky, I felt so uncomfortable! She made me feel stupid, I wanted to get out of there as fast as possible!! read more

friendly and fast service! I'm a fan. will definitely go back next time i need there services.

Horrible experience with this UPS and just UPS all together. So my husband and mother-in-law went to this store on the 27th of July before my husband flew out here in Arizona with me. They packed the tv themselves in a DOUBLE-WALLED tv shipping box from U-HAUL that you can buy if you don't have the original box. Estimated delivery date was the 2nd or 3rd of August. Got delivered on Saturday the 3rd. We noticed the box looked questionable so we were already worried. Open the box and my husbands 50" TV was shattered. Completely ruined. I've used the U-HAUL tv shipping boxes 2 times before with no issues. They come with foam corner inserts and my husband packed extra bubble wrap in the box also. Started our claim and then we get in contact with this store and we were told so many different things. My husband paid $252.66 to get his tv shipped and be destroyed. They also purchased the $400 insurance since they packed it themselves. They were never told "you're responsible for the tv since you packed it yourself" and never offered to repack it so it would be covered. Ultimately we got no money back for the $400-$500 50" tv that's UPS ruined. Even if they didn't add bubble wrap this tv should not have arrived in the condition it was in. The box looked like it was thrown around with NO CARE. Says all over the box TV SHIPPING BOX, HANDLE WITH CARE, and FRAGILE. No care whatsoever was put into our shipment. No money back. No help at all even from Customer service. I waited 27 min on hold to hear from the Damage Group which still was very confusing. Apparently they can come to your residence and pickup the damaged item but I didn't ask for that so there was miscommunication there. Then I ended up calling again and was able to send about 7 pictures showing the tv, the box, and the packing. Stayed in touch with THIS store #3691 and they were told it was a single wall box that had paper packed in it??? No paper in my pictures and I never said they packed it with paper. Again they told us multiple different things about the tv. Never shipping with UPS again and please be careful dealing with this store. read more

Most pathetic and unprofessional place have ever encountered. Guess they feel that customer service is not necessary. Previous manager is not there and the new manager has the diplomacy of trailer trash. Will never use this facility again, would rather drive a couple of extra miles to another one. read more