Horrible post office. Staff are always rude and act like they hate their job. If you don't like…read moreyour job, find another, it's a free country. This is one agency that definitely needs a makeover as well as turning over old staff that are like weeds that can never be removed. Nothing helpful about them. I've only been here a few times, but it's been a bad experience every time.

I've been to this post office about 4 times and each time, I get rude customer service. The last…read moretime was the last straw for me. Why is this employee going to act like giving me service and acting like shes annoyed to do it, giving me a rude tone of voice, ok? Then turn around and tell me shes sorry I'm mad when she was the one to provoke it? Then her fellow employee jumps in and tells her she'll take care of me and she needs a break. This employee looked mad at me, as if me treating her employee friend the same way I was given was a bad thing. I've never been so shaken in my life with the type of customer service I was getting. Horrible experience each time I come here and I'm not at all surprised. I would infer the supervisors side with their rude employees and shake off each complaint.

On Friday 10/25/2024 at 2:00PM my husband & I went to this USPS in Richland to mail a care package…read moreto my BFF of 61 years. There were folks ahead of us and there were 2 chairs available (I am disabled and cannot stand very long) so I was able to sit in line. The flow of service was quick & we only had to wait about 10 minutes. The USPS clerk was: pleasant, courteous, & efficient. Her personality was such that she was very empathetic to my disability & truly treated me compassionately. She asked if I needed stamps, I said no thanks. She offered different rates & I decided on the delivery date of Monday, Yay; it would not take a week to get to my BFF in AZ! I highly recommend this USPS!

came here late at night and dropped some cards in the box but needed more stamps because I've got…read moremore cards to post and a few to write but I can't get 'em because there ain't nobody's here except me. so I'm back in the area the next day during normal business hours and after a brief detour I'm on queue for a few minutes before I am able to exchange some cash for two sheets of ever stamps then out the door heading to dinner at the cafe round the corner. all in all it wasn't the worst possible sequence of events but it wasn't the best either, not by a long shot... I understand that old timey-ness is part of the draw around here but would it kill you to get a stamp vending machine? pretty sure they've had such things since the dawn of the atomic age so no worries about it being an anarchism. might even get some repeat business after the business close of the business because it's not like you're going to do a lot of upselling

Went for a passport appointment, I don't actually think there is any benefit to having an…read moreappointment, as you still must wait in the general post office line. Only one employee handling passport applications and pictures (she was great, though) and zero signage on where to go for passports, even though only one employee is handling them. When I got there I waited only about 10 minutes, but while I was waiting about 15-20 people got behind me in line without any movement made. I hope this post office gets more staff members and is able to upgrade their signage at some point soon. They don't make passport appointments intuitive for dummies like me! Side note: Apple Maps takes you to the employee only parking lot instead of the general parking lot, not sure why that is.

I've had to go into the office to get my packages 3 times now within the last week due to the…read moredriver not wanting to get out of their vehicle or saying there was a "dog" issue, when there's no animal issues in my neighborhood. Although the customer service in the office is very slim, they are helpful at least. This seems to be an ongoing driver issue. Very frustrating to have to go pick up my packages when they can easily be dropped off.

This post office has the most awful couriers who do not pay attention. I've had at least two…read morehandfuls of packages delivered to the wrong mailbox. I have a block style mailbox so the courier has to pay attention to what apartment they are putting it in and somehow can rarely manage to put it in the correct one. It becomes a major inconvenience considering it is items I've ordered that cost money and I have to hope I get them whenever the person who received my package is honest enough to bring it to me. it is currently the holiday season and I need my package between a certain timeframe, I would've gotten it on time had the courier delivered it to the correct apartment. I'm getting entirely fed up with this, and it needs to be corrected.

Takes sooo freaking long just to get 1 package.. they had 1 person working there with 15 people in…read moreline. The girl working took her sweet old time spends at least 30 minutes with 1 customer and chatting away about things non related to the business.. I hate going here because of it. Very unprofessional. Get more workers or talk to that lady.. it's Saturday at 1130 why don't u expect it to be busy.. very annoying. 3 people left because of it. Thanks for nothing (count 4 people leaving including me)

I often have packages often to pick up and depending on the postal carrier (we get different ones)…read moresometimes they don't pick them up, and I have to then take them to the post office. Recently, I had a package picked up, scanned and delivered to my next-door neighbor. She brought it by the next day; I took it down to the drop-box in the lobby. It still hasn't shipped (was supposed to go to Indiana. Will go to the Post Office today to try and see where it is and why it hasn't shipped. I ship hundreds of packages each year, prices go up and services are getting worse.

I try to get hold of post office at Walmart for an hour about a package. They say it been delivered…read morebut this is the fifth package. You have not been delivered to my resident, but they say it been scanned in front of my house and my brother been out there waiting on the mailman and he said he didn't see no mailmanand I reckon to people don't trust the post office anymore. They will not delivered.

The Pendleton Post Office is a helpful mix of short waits, knowledgable, helpful staff and…read moredependable deliveries. Their retail people are likely to know your name and make good suggestions about cost-efficient, timely delivery of packages, tax documents and plain old letters - if you ask, they'll show you how to fill out their documents before your arrive at their windows and speed your way through the process. They are also patient experts in locating packages sent from other (haven't had problems on the Pendleton end) locales. They have a persistent, gentle sense of humor and some clever merchandise, suspect the rubber boneless turkeys was was local, funny effort. My mail delivery, even on truly tough (sub-zero, ice covered roads and sidewalks, large dogs) days, has been consistent. Single downside is their public relations - they inspire a scowl in diner conversation over the location of group mailboxes and business deliveries. Haven't had these (own a small business) problems, but have heard them more than once.

First, I want to say that the mail carrier in my NW Hill neighborhood is really nice, high energy…read moreand he always smiles. The actual office is another thing. This is a very unprofessional branch of the US Postal Service. First, the clerks at the Pendleton office move in slow motion. Once you go to the front of the queue, there is a lack luster "greeting" and questions are answered with obviscation leaving out essential helpful facts. I understand that this is an institutional workplace, but I think they just stand there and take there pay without any consideration to provide actual, helpful service. I purchased a home and I wasn't informed that mail went to a corner deposit box. I had gone into the branch 3 or 4 times because the box on my house was empty of mail for weeks. It was only after speaking to someone the 3rd or 4th time that I was asked if I had a key to the deposit box. This was news to me. But once I dug through my keys that were left for me, I had no idea where the box was... they left that part out. Can you understand how someone new, might need more information? She told me I needed to pay $40 to get a new key, but that proved to be false. I had to get a refund by money order because of information I was told that was incomplete. What do you do with a money order? I went back and asked to cash the $40 money order and was told she didn't have enough cash in her register. I asked to speak to the supervisor, but she was having a chat fest over on the side... I could see them. Then everyone disappeared. I stood there for 5 more minutes and no one came out. I left the post office very angry for how I was treated. Every time I go there, it is a problem and they are not helpful. They laugh at you and think you are stupid, or you are the problem. They have no idea what people do in grocery stores or hardware stores where the work is complicated and hard, but you still smile even at less pay. On a scale of 1-10 with 10 being highly rated, the front staff is a 1. I have been there 4 times since moving to Pendleton and everytime it is a problem. I am 67 years old and I have NEVER encountered such a Postal branch. Congress is considering turning the post office over to a contractor because they run so much in debt... I think they should do it.

I'm paying $23 to ship a baseball hat and had to buy a tiny roll of tape because "we don't have…read moretape, but can sell you a roll." You're in the shipping business and can't just leave a roll of tape out for taxpaying customers. Every time I deal with the post office I go in with the lowest of expectations and am disappointed even further. Boxes used to have adhesive strips, but I guess someone said "hey, we can screw the public even more buy providing even less service than we already do." USPS We'll Always Disappoint You should be the new motto. My mail guy is cool, but the counter workers should be replaced by drones instead of these mood killers.

Please report to the post master general they leave the front desk unattended and expect you to…read moreplace your package on the counter where someone can easily steal with no one to help you by not providing tracking number slip . Forty dollars down the drain. Do not go here if you value your return

The staff at the post office are always helpful and kind. I have called them directly for…read moremis-directed or lost items and they always go out of their way to lend a hand. I am knocking off one star since some of their delivery mailmen/mailwomen struggle with getting things in my mailbox correctly, but overall I think they do well.

A really great post office. The staff are really friendly. Although rarely, they do get puzzled on…read moreshipping.

I was sent here for work to send out a couple of packages and the experience was fine. The building…read moreis beautiful and probably the nicest thing about the place. Small town means little to no wait, so that was appreciated as well, and had no problems with who was working there. Very friendly and quick!

This is an actual functioning post office full of history and beauty. I LOVED seeing this post…read moreoffice when I came with my Grandma to pick up her mail. GORGEOUS!!