Fast courteous service. Helpful staff, especially Randy. All the boxes I needed were well displayed…read moreand organized in the lobby.

I just wanted to say I had a package delivered and I went to the wrong house but the mail delivery…read moreperson helped me get my package back and he is a lifesaver for it

Good handicapped access and parking. Cards and package materials are available. Friendly staff…read more Shops nearby .

My packages leave from there priority mail at 5:30 p.m., and arrive two days later in Phoenix…read more Amazing ! Thank you USPS.

Went in to the post office into mail a package back to are sender at my cost. I waited for tape the…read morebox up until it was weighed and USPS would put a mailing label on it. Other carriers like Fed Ex and UPS will typically close the box up and tape it for you. was told by the clerk at the counter that I needed to tape my box shut. It was almost Closing time, and a Friday, wanted to get this package mailed so I asked if they could just tape it shut for me. I was told I needed to buy a roll of tape, they couldn't do it. I started to inquire why, and the man working at the counter next to ours, immediately jumps down my throat for asking them to tape my box up and ask f if they could do me a favor and just throw a piece of tape on there for me. Calling me entitled, throwing F bones at me, telling me to go to UPS then if they do that for me but they will not, it was nothing I had ever seen or understood his reaction. It was beyond u professional and when I called him out about his behavior or they way he was talking to me, he as proud of it. The customer at his counter was in shock- as well. He made sighs and his facial expression was like he was blown away with this man's behavior and words to me, and I was not even in this man's line or at his counter, I was talking with another clerk. The other customer was just as uncomfortable as I was and I met up with him in the parking lot after this scene took place and we both were in shock how this clerk went off on me. Even when I told the man I was going to report him- he proudly gave me his name- Adam- said he as the highest position there before manager and he has great reviews and I should check them out. No shame in his unprofessionalism and rudeness to customer making a simple request and who was about to pay for their package to be mailed with USPS.

Still a good location.. BUT DUE TO COVID.. only three people are allowed inside and there are…read moreusually lines out the door so be aware. If you want to save yourself a bit of grief go to the bigger one over by the Tops Plaza on Clinton. This location on Winton has drive up mailboxes so..

The lady that works on the right side register ( customers facing registers right side) is the…read morerudest person I've ever seen working at the post office. Every time i go in there she not only gives me a attitude but everyone else as well! She yelled at a lady when she was just simply was looking at stamps telling here to get away from here area when she's with another customer( she was well over 6 feet away). And she was very rude about it and the lady looked very upset and embarrassed. Then the other day she shut here lane with more that 10 minutes left and told me she's closed! She shut down way to early because every time i go to Penfield's other post office they never do that. Hopefully someone can address this issue because its a very unpleasant experience dealing with her and I always need to ship things with my job.

This post office was incredibly helpful to me this past week. I ordered Adam a Christmas gift off…read moreof etsy that was coming from overseas and I needed to sign for the package. I got a slip to send back saying that the post office can drop off the package without me being there. I remember filling out that slip but I can't remember what I did with it after filling it out (Probably because I took care of it at 4:30 in the morning when I woke up to go to the gym). I wasn't sure which post office the slip would have gone to if I indeed remembered to send it back and I wasn't sure which post office had my package. I called the Winton Rd. post office since I live closest to them but no one answered my calls and I let the phone ring for so long I was hung up on... 3 times. I then called the USPS hotline and using an automatic system I found out that this post office had my package. I called and someone answered right away which was fantastic. I spoke to David who found my package and said he could have it redelivered the next day. I decided I would come pick it up and David said it would be ready for me. I went to the post office which is easy to find but it is pushed back a little from the road. It is across the street from panorama plaza. I was happy on the inside because I am used to seeing the cramped post office eon Winton Rd. This was very spacious so you have room to breath and form a line. The person at the counter was very helpful and quickly found my package that was set aside fro me since I was coming to pick it up and I was out of there. Everyone at this location was so friendly and helpful and I am grateful for them. I will drive out of my way to come here and skip over Winton Rd. 1 week later, I still have no idea what I did with that slip... I am not sure I will ever remember.

I had a favorite post office back in Oregon and I was sure I would never be as happy with another…read morepost office. Turns out I was wrong- Geneva USPS is a great little office. I adore the staff- who are so helpful and friendly. We have never had issues with our mail hold or delivery. I also kept a PO Box here for a year after our move with no problems. I rarely wait for more than a minute or two to be helped and there is lots of parking nearby in the city public parking, out front or on Linden. Absolutely a top notch operation.

Came in to get two passports done. Had to schedule a last minute appointment here because another…read morepost office couldn't take us and cancelled. Cathie was GREAT, handled everything seamlessly and took care of getting it done! Can't say enough good things.

Easy in and out on Jefferson. Used the self service kiosks to send a package and order a stamp…read more (Had to buy two as that was the minimum). Line inside looked lengthy, glad they have the option to skip it!

The processing of mail and packages at this facility are delayed! I dropped a package in blue box…read moreon a Sunday night at around 11pm. Box said next pickup was 7:30 am on Monday (the NEXT morning). Which gave it an estimated Priority mail delivery date of Thursday. I just checked tracking and the package wasn't scanned in until Tuesday evening!! Then it's being moved through several other facilities in Rochester!!! I assumed this was the main facility‍ and that it would be picked up and scanned on time. This doesn't give main facility procedures. Now this package will not be delivered until possibly Saturday. I'm so pissed!!!! This was a business delivery and it makes me look bad!! I stars if I could!

Went in today to mail a certified letter with tracking to the Philippines. Had a very long wait in…read moreline as a customer in front of me was having some issue sending delaying the line for up to 20 minutes, the girl trying to help her was totally "hung up," obviously appearing like she did not want to be working at all that day. But could tell she was at least trying her best. Also was able to observe two customers arguing, ready to get into a fist fight, so at least I had a little entertainment to help ease me the extra-long wait! But i have to admit that the long wait was becoming unacceptable. So, I needed to text my supervisor explaining the situation, and why it was taking me so long. Even snapped a picture so my boss could see the fiasco happening before my very eyes! Until finally, a very professional woman in her 30s came to help me. I appreciated how very observant she was and noticed the way i was looking, needing to be helped. Besides her attractiveness, what impressed me the most was her professionalism, knowing exactly how to send my important court documents with a raised seal to my fiancé in the Philippines. I immediately could see she was a very competent postal employee who understood her job. I was very saddened by the experience I had at the Howard Road, Rochester, NY, Post Office last Saturday, February 14th, as the gentleman Postal Clerk adamantly refused to send my certified mail to the Philippines, making it seem like all the US Post offices do not send certified mail to the Philippines! Told me to check in very annoyed way to check out UPS, so went to them and wanted $250 to send. So funny!! So, I went to Upper Falls Post Office, and it cost me $49.75. After so much pain, struggle and frustration trying to mail a certified letter with tracking (gets delivered in 10 days besides), i didnt mind spending an extra $30 just for the peace of mind. I like knowing my important documents won't take 5 weeks to get to the Philippines and possibly get lost in the mail in some foreign post office..

Bit of a wait, but I was able to easily pick up my package from a missed delivery AND I finally got…read moremy hands on the 2022 African Daisy Global stamps (before the price hike later this month!) (I did buy them out of sheets so if you are also looking for this stamp in Rochester, I do apologize)! The building is beautiful, too.