Terrible customer service. Had the ups pickup instruction page up with the pick up date and…read moreeverything, but ignored it and told me to call customer service?

The UPS Store in Gates on Buffalo Road is GREAT! I am frequently helped by AMANDA, shes friendly…read moreand knows the answer to every question. This store is always busy but staff work fast and efficiently. The store runs very well!

Fast service and friendly people. It's not far from me but if you've never been you'll pass it…read more It's in the cut of the mini plaza there.

From the owner: Amazing Service for Amazing Customers- Come visit us today to pack & ship your flips, gifts,…read morereturns, and anything you need to ship! We offer FedEx, UPS, and USPS services. We also have in-house mailboxes, customer workspace & seating! Printing services from large bulk prints or flyers, banners, and brochures! Let's get some business done!

Love the Fluff & Fold service here! Travel a lot to…read moreRochester dropping my clothes off before my appointments and then picking them up later in the day is such a blessing! Staff, especially the manager, are absolutely fantastic! Thank you all so much!

so they closed early locking me out from getting my laundry…read morefrom the dryer. it states open until 10 and by 9:26 I was locked out. Tried calling the number and no answer. I had my wash in before the 8:30 timeframe and it was in two dryers at 9 for 25 minutes I went at 9:26 and the door was locked.

Went in today to mail a certified letter with tracking to the Philippines. Had a very long wait in…read moreline as a customer in front of me was having some issue sending delaying the line for up to 20 minutes, the girl trying to help her was totally "hung up," obviously appearing like she did not want to be working at all that day. But could tell she was at least trying her best. Also was able to observe two customers arguing, ready to get into a fist fight, so at least I had a little entertainment to help ease me the extra-long wait! But i have to admit that the long wait was becoming unacceptable. So, I needed to text my supervisor explaining the situation, and why it was taking me so long. Even snapped a picture so my boss could see the fiasco happening before my very eyes! Until finally, a very professional woman in her 30s came to help me. I appreciated how very observant she was and noticed the way i was looking, needing to be helped. Besides her attractiveness, what impressed me the most was her professionalism, knowing exactly how to send my important court documents with a raised seal to my fiancé in the Philippines. I immediately could see she was a very competent postal employee who understood her job. I was very saddened by the experience I had at the Howard Road, Rochester, NY, Post Office last Saturday, February 14th, as the gentleman Postal Clerk adamantly refused to send my certified mail to the Philippines, making it seem like all the US Post offices do not send certified mail to the Philippines! Told me to check in very annoyed way to check out UPS, so went to them and wanted $250 to send. So funny!! So, I went to Upper Falls Post Office, and it cost me $49.75. After so much pain, struggle and frustration trying to mail a certified letter with tracking (gets delivered in 10 days besides), i didnt mind spending an extra $30 just for the peace of mind. I like knowing my important documents won't take 5 weeks to get to the Philippines and possibly get lost in the mail in some foreign post office..

Bit of a wait, but I was able to easily pick up my package from a missed delivery AND I finally got…read moremy hands on the 2022 African Daisy Global stamps (before the price hike later this month!) (I did buy them out of sheets so if you are also looking for this stamp in Rochester, I do apologize)! The building is beautiful, too.

The DVM clerk recommended this place for passport pictures when I inquired if she knew of a near…read moreplace to have them done. I was very pleased with the results. The photos came very good, and they were done quickly, even with a printing glitch they had.

I was at the Floreano Convention Center and realized I was missing a handout for a conference of…read more120 attendees. Linda took my call and was courteous, professional, and helpful. I walked just a couple of minutes down the road and picked up my copies within 15 minutes of my initial call. Fantastic service.

Patrick has competitive pricing and has saved my butt on a close deadline on more than one…read moreoccasion. He always picks up and is able to meet me on extremely short notice. Extremely professional and reliable. Would recommend to anyone.

From the owner: Mobile Notary Services in the Rochester NY area Meet at your…read morelocation, we travel to... Business Offices, Private Residences, Hospitals, Nursing Homes, Hotels, Airports, Doctors' Offices, Coffee Shops Notarial Services we perform... Affidavits, Depositions, I-9 authorized Representative, Acknowledgments, Affirmations, Witness Document Signings, Administering Oaths and All Other Notary Acts Documents We Notarize... Trusts, Purchases, Power of Attorneys, Seller Documents Auto Loans, Financial Documents, Debt Settlements, Adoption Paperwork, Structured Settlements,Annuities Medical Authorization forms, Personal Legal Paperwork School Documents, Health Care Directives Fast professional service USICS Form I-9 Authorized Representative

I had to return an order to Amazon, didn't know why to expect... I had my printed label and box all…read moreready to go.. walked into the UPS store and was immediately greeted. I waited maybe a minute and a the nice gentleman scanned my package and explained I would get an email shortly. Super easy. I learned this store offers so many services, Shredding Printing Notary Mailbox delivery They even make lawn signs and big heads.

I use this location often. They are always courteous and pleasant. Yesterday Cliff took care of me…read moreyet again. He is always smiling and eager to assist. The atmosphere of the other employees was friendly too. It is convenient and so is the parking. Easy to get in and out. It's not a huge UPS so if you have to wait...be patient. Great customer service is not always speedy.

Just had Betlem install a new furnace, wonderful business to work with. Right from my first contact…read morewith Jeff, who worked up the estimate, he was very pleasant, and knew what he was talking about. The Man, Adam, that installed the furnace was wonderful, friendly, respectful, of me and my home. he was fast and efficient, and did an awesome job. Very happy and satisfied with Betlem and their staff.

Betlem has been maintaining our oil furnace for years, so we called them to convert to natural…read moregas. Their representative gave us the most practical information and best price out of several estimates. The crew that installed the new gas furnace was excellent in all regards--courtesy, professionalism, and efficiency. An extremely positive experience all around.

My son rented here for summer rental storage. We were told they prorated, but that's not true,…read moreonly if you leave within the first 7 days of the month. They also require you buy insurance. You must sign that they can enter your unit without permission. When we arrived less than 3 months after placing stuff in storage, imagine our surprise to find the walls moldy and 3 inches on water in the unit. We got the manager and she stated that they wondered if water got in our unit from the one next door that had a gaping hole in the roof. i asked for the final month rent to be returned and i was refused. i asked for the refund to help offset the 100 deductible. i filed a complaint with bbb, it took them 7 months to respond with a flat out refusal. note... They knew about the hole in the roof and did nothing. They rented the unit, collected the cash and did nothing more. They didn't enter the unit to see if water had leaked through the wall, nor did they call us. completely negligent. They did however offer to store or ruined items for the insurance company to inspect for an added fee. We even advised the insurance company of their negligence, complete with pictures. If i had time I'd be going to small claims court. i suppose if you have ugly furniture you want to turn into cash and don't mind depreciation or fighting with insurance? this is the place for you. Otherwise, if you like your belongings this is not the place. And by the way, corporate piblic storage is just as lacking in standing behind their brand.

I stored living room and bedroom furniture , including several family antiques, at this location…read more Due to water line break in their building, I suffered a total loss. Although a waiver was signed, I paid nearly two thousand dollars over 10 months for my belongings to be stored safely. It wasn't until after my fourth request for a partial refund did I get an apology for my loss from the owner - accompanied by a flat out refusal to stand by their service and offer even a partial reimbursement of my rent. Lesson Learned.