This is one of my favorite Post Office locations! Large parking lot with lots of lights, so you…read morefeel very safe at any time of the night. The lobby area is super convenient and customer friendly, open 24 hours a day, very clean and lots of counter top space to prepare packages to ship. There is a self service station that allows you to ship mail or packages any time day or night, with out the hassle of standing in line. You can also purchase stamps and shipping materials here. The window service area is open m-f 8:30-5 and on Saturdays 8:30-12. Great service and they always seem to have specialty stamps exspacilly during the holiday season.

Just up the road. Easy parking close to the building, and friendly, knowledgeable staff that…read moreprovide excellent service. This location is accessible throughout the day for package drop offs inside the building and easy drop off of letters outside. It's a well-maintained little building on the corner that's bright, clean, stocked, and never crowded. I worry that we might lose our little, country post office as I observe other small locations closing. I sure hope not, because I value our neighborhood post office, I use it regularly, and I am grateful to the staff that provide such great service!

Good handicapped access and parking. Cards and package materials are available. Friendly staff…read more Shops nearby .

My packages leave from there priority mail at 5:30 p.m., and arrive two days later in Phoenix…read more Amazing ! Thank you USPS.

This post office is great. It's run very efficiently and is never too crowded like some other…read morelocations. The staff is knowledgeable and helpful. It's always a pleasant experience here.

This is the best post office in the nation.*…read more It's clean, it's bright, and there's never a line. It's run by a gem of a lady named Linda, who not only shares that name with my mother-in-law, but she is also so friendly, so helpful, and just so, so nice. This is the post office my wife grew up with, and she didn't understand why everyone hates the post office until she moved to Brooklyn. Having been to this post office recently, now I get where she was coming from. I'd rather fly up to Rochester to take care of mail-related issues here than deal with it all at home. ____________ *I suppose I haven't actually been to every post office in the nation, but I feel confident saying that it doesn't get any better than this.

Easy in and out on Jefferson. Used the self service kiosks to send a package and order a stamp…read more (Had to buy two as that was the minimum). Line inside looked lengthy, glad they have the option to skip it!

The processing of mail and packages at this facility are delayed! I dropped a package in blue box…read moreon a Sunday night at around 11pm. Box said next pickup was 7:30 am on Monday (the NEXT morning). Which gave it an estimated Priority mail delivery date of Thursday. I just checked tracking and the package wasn't scanned in until Tuesday evening!! Then it's being moved through several other facilities in Rochester!!! I assumed this was the main facility‍ and that it would be picked up and scanned on time. This doesn't give main facility procedures. Now this package will not be delivered until possibly Saturday. I'm so pissed!!!! This was a business delivery and it makes me look bad!! I stars if I could!

Went in the Howard Road branch today around 12:30 and was surprised at the very tall, slender…read moremiddle-aged gentleman's behavior. After he flat-out refused to send my letter to the Philippines with a tracking number, was slightly shocked at his sarcastic reaction! He seemed to become annoyed after me needing an answer to direct me on how to resolve this issue. He was responding with a certain negative mannerism, a mocking attitude & body language that gave me an uncomfortable feeling. So i decided to try the USPS on Cumberland Street Monday morning, because they know how to send a letter with tracking to the Philippines. I have done business with them before, and they know how to send a letter internationally with a tracking number. It cost me around $55 the last letter i sent to my fiancé. But still, I was very disappointed that someone who works in the Post Office can get away with acting like this. Everyone else I have ever dealt with at the Howard Road USPS was always very helpful and polite. Guess i had to pick someone who didn't know how to send a certified letter to the Philippines, and he became angry at me because not know what to do.

The counter agents are generally great. However, the delivery people that work out of this office…read moreand the associated branches (ESPECIALLY THURSTON--THAT ENTIRE BRANCH SHOULD BE SHUTTERED OR GUTTED AND RE-STAFFED FROM THE TOP DOWN) are absolutely horrible with no sense of work ethic. They don't care where your mail ends up or if you have a problem. In the 5 years since we've lived-and owned a business in this delivery area--we have had THOUSANDS OF DOLLARS OF MERCHANDISE THAT'S BEEN MARKED "DELIVERED" by USPS tracking that never showed up. Sometimes we were actually HANDED ALL THE MAIL FOR THE DAY BY THE CARRIER ONLY TO CHECK ONLINE AND SEE THAT SOMETHING HAD BEEN MARKED "DELIVERED" that we DID NOT GET! Often, usually on Friday or Saturday, we will have a whole GROUP OF PACKAGES COME UP "DELIVERED" on their tracking system when we've actually received NO MAIL WHATSOEVER. Sometimes it will show up Monday or Tuesday. I think we happen to be at the end of the route, so if they're not finished when they want to be done, they just QUIT. We've had mail and packages left in the bushes, in the snow bank by the street and frequently have "package undeliverable" notices posted online when OTHER ITEMS WERE DELIVERED THE SAME DAY! We have complained at both Westgate and Thurston numerous times in the last 5 years. Westgate listens and placates us, Thurston blames us and acts like they're doing us a FAVOR by even getting off her stool to check to see if we have anything held for us there. It is IMPOSSIBLE TO REACH EITHER BRANCH BY PHONE. Totally absurd and absolutely repulsive customer service--even for the government.

Love this little place, right by the intersection of Honeoye Falls. I come here a few times a month…read moreto ship things out from eBay. The ladies are always very nice to explain things to you, how much it will cost and if it comes with tracking (it can get really confusing). I always have a good time when I go to the post office.

Great customer service with positive attitude and smiles every time. These guys rep the USPS…read moreespecially well and very professionally. Thanks for the super service and making every visit worthwhile!

I find the staff friendly and polite. The wait time is minimal, even during busy holidays and busy…read moretimes.