Incredibly helpful staff that helped look into an issue the other post office refused to care…read moreabout. Parking is annoying here with the newer meters but not their fault. I've also done passport stuff here for my kid and they've been quick and efficient! Everyone here is usually in a good mood too.

Quality and professional customer service !!! I called to…read moreget assistance with my mail that was being held at the post office, I called to to see if mail could be delivered to me; the person that answer the phone (I believe his name was Bill) was able to assist me with my questions regarding my held mail and extended his courtesy to try to get mail delivered to me today!

All the employees from counter clerks to passport to carrier to supervisors in Burlington, MA have…read morebeen great! I've never encountered a problem. Parking hasn't been an issue. Any packages that went astray happened in other states (California, Florida). My mail has not arrived damaged or torn. All of this is a relief after the chaos of my previous towns usps. Thumbs up! Calling the 800 number is an exercise in futility. Teleprompt HELL.

Tons of miscommunication with passport rules. In 2021 when i first applied for me and my husbands…read morepassports they were not so ridiculous and particular god forbid you are a minute late to your appointment! In 2021 I wasn't prepared but I was able to quickly fill everything out and I had my documents and everything was processed pretty quickly. Now it's like pulling teeth. You have to make sure you arrive early, like 10-14 minutes early. You need to make sure you have everything document wise you need to make sure everyone in your party is present. The guy that did it before was great. Now I don't know what happened with the staff, but they are short and rude to me. The other people when I came in today they acted nice to. By the way Saturdays are walk ins that you can try IF YOU ARE PREPARED. The trump administration has made getting a passport extremely difficult now and there is no clear communication with staff and customers. It is so annoying when you live 2 mins away and have to rush home to get something. They repeated to me 5x "I have another appointment scheduled you might have to come back". I come back have everything filled out and then it's not clear unless it's in SMALL fine print that everyone is supposed to be present so now, after wasting much of my time I can't get back I have to re-schedule yet AGAIN. I swear to god if I show up 1 minute late they hound me that "I'm not prepared". The value of the customer service here has significantly went down since Covid-19. I'm very extremely disappointed at how I've recently been treated when trying to get a passport. There should also be 2 people working only for passports NOT ONE PERSON. that is all. Disappointing.

Lemme lemme lemme tell YOU! This post office has got it going on, Martha!…read more This post is loaded with things like: Stamps! Envelopes! Postal workers! Their robotic service that helps you mail a package is wonderful. It's been at the post for years and years - some may say she's the grandmother of AI. And maybe she is... Just maybe she is. Either way, da machine is absolutely brilliant and convenient. Super convenient even, Marjorie! The staff here is quite accommodating. When routed through this post - mail is delivered swiftly. I like when mail is delivered swiftly. Do you, Charles? Let the fam know this is a great place to mail a letter.

They are the pitts! They NEVER answer the phone, NEVER! Also, they give you an attitude when you…read morewant to do a mailing, the management is non responsive. I try diligently not to use them. Horrible!!!

In 2024, I experienced multiple mail theft and package tampering with this office. The lady at the…read moreoffice tried to make me blame our mailman but I refused only to find out that she still went blamed our mailman. After that incident/complaint, all was well until March 2026 when someone in this post office stole my cosmetic and tampered with my cosmetic packages back to back. When I complained this time, they again led me to think that our mailmen were to blame. It's an awful feeling to wonder or think that your trusted mailmen are to blame. We are very good hardworking honest people. I myself have helped so many others in my life tirelessly with nothing to gain. I have never stolen from anyone or been dishonest causing harm to anyone. We don't deserve to be bullied/threatened, retaliated against, and stolen from. Since daring to complain and accuse them of stealing my cosmetics (sunscreen), my entire family has now been personally targeted where every important financial personal sensitive mail has gone missing for the past one month. We never had this level of scary problem before in our entire lives and we are very long time residents (my 2024 mail theft was 2 Lexisnexis letters, 4 Bath and Body coupons with monetary value, and one cosmetic package tampering but nothing worth stealing). We checked with our neighbors and it is only us that someone who is sorting mail inside this post office is doing to us. I know because important mail still goes missing when 2 different mailman deliver. We have security cameras and know every mailman delivering. To date, we are missing 11 pieces of important personal assets, property and tax bills, water bills, bank statements, etc for a month now since my first complaint of theft since March 31, 2026. Only all the most important mail goes missing immediately after I dared complained a month ago that my sunscreen was stolen. If I had known that vocally complaining about sunscreen theft would result in personal targeted retaliation of a much more disturbing frightening nature that all of our most important time urgent mail goes missing, I would have shut up and let myself be stolen from. I don't need to buy online and can go without. However stealing critical mail is something that I can't prevent or do anything about. They are only targeting our family and none of our neighbors out of revenge. I feel sorry for my other family members because they had nothing to do with me making my decision to complain about my own package theft and got dragged into this nightmare traumatizing situation of mine.

Say they will check on problems. They don't…read more Don't worry about them calling you back. They won't.

Dropped off a package on a Tuesday afternoon. There was no one in line. One window was open. The…read morefriendly USPS associate greeted me and took care of my package in under a minute. Thank you!

Going to the post office is hit or miss when it comes to customer service. You'll either encounter…read morea nice person behind the counter or an arrogant person behind the counter. At the Forest St location in Medford, I didn't have much of a problem from the previous times I've gone here except with what happened the last time I went here. The most recent time I went here, it was my turn in line and when I brought something up to the counter to get mailed, the woman behind the counter responded in a rudely manner to me because I guess I apparently didn't prepare it correctly to get it sent out for delivery according to her. Instead of giving me an attitude over the mistake I had made, she could have been a lot more helpful and professional with fixing the problem. I ended up just walking out and leaving without mailing what I needed to get mailed and went somewhere else to get it mailed because I didn't want to deal with her no more after how she treated me. I get that it's stressful working for the post office and I can understand that postal workers deal with a lot of disrespectful and impolite customers all the time, but since postal workers are government employees, it's like they have an excuse to be unpleasant with anyone because they have high job security.

I purchased some media shipping boxes here from a worker who didn't mark the boxes as purchased…read more Went in the next day to drop off the package and another worker accused me of stealing the box because I said I already paid for it the previous day. He wasn't going to let me complete my transaction. I asked if he could take a look at his security camera to see that I had purchased the box beforehand and walked in with it that day and he told me they don't have security cameras. This location is convenient for me so I'm forced to go here. Every time I go in this worker is rude to me or interrupts me. I don't think he likes his job very much.

Had to pick up a package and lost my slip. The gentleman who helped me, Steven Whittmore (?) I…read morethink was his name, couldn't have been more pleasant and helpful. Happy disposition and quick attention. I heard him happily assisting others as I left. It really set my mood in a positive direction especially since it was the Friday before Christmas and I was frantic. Great job.

Probably the worst, slowest and rudest post office worker to exist. Could not tell me the cost of a…read morestamp

Disgrace. Women who works there is useless. No help, lazy, won't even tape your package up. Go to a…read moredifferent one. Laziest person I've ever seen

Service requested: Needed to send something…read more Quality: Albert was amazing! He is so patient, kind, and helpful. Value: It's hot in there, but line moves fast.

I'm not from Stoneham but I always use this Post office becasue the one in my city is a nightmare…read more The people at this one are pleasant and patient and don't make you feel rushed. I have never had a bad experience except for a long line here and there but that is to be expected.