All the employees from counter clerks to passport to carrier to supervisors in Burlington, MA have been great! I've never encountered a problem. Parking hasn't been an issue. Any packages that went astray happened in other states (California, Florida). My mail has not arrived damaged or torn. All of this is a relief after the chaos of my previous towns usps. Thumbs up! Calling the 800 number is an exercise in futility. Teleprompt HELL. read more

Tons of miscommunication with passport rules. In 2021 when i first applied for me and my husbands passports they were not so ridiculous and particular god forbid you are a minute late to your appointment! In 2021 I wasn't prepared but I was able to quickly fill everything out and I had my documents and everything was processed pretty quickly. Now it's like pulling teeth. You have to make sure you arrive early, like 10-14 minutes early. You need to make sure you have everything document wise you need to make sure everyone in your party is present. The guy that did it before was great. Now I don't know what happened with the staff, but they are short and rude to me. The other people when I came in today they acted nice to. By the way Saturdays are walk ins that you can try IF YOU ARE PREPARED. The trump administration has made getting a passport extremely difficult now and there is no clear communication with staff and customers. It is so annoying when you live 2 mins away and have to rush home to get something. They repeated to me 5x "I have another appointment scheduled you might have to come back". I come back have everything filled out and then it's not clear unless it's in SMALL fine print that everyone is supposed to be present so now, after wasting much of my time I can't get back I have to re-schedule yet AGAIN. I swear to god if I show up 1 minute late they hound me that "I'm not prepared". The value of the customer service here has significantly went down since Covid-19. I'm very extremely disappointed at how I've recently been treated when trying to get a passport. There should also be 2 people working only for passports NOT ONE PERSON. that is all. Disappointing. read more

The lady was kind if rude , but she got it done. Her name was Michele. I would recommend the one in Peabody. read more

I came here hoping to get my label printed since I ran out of ink and panicked. After waiting in line, I asked politely if the label could be printed here. He told me no. I told him this was my third post office visit and I was hoping to get it done here since this was the third one I checked, and since it was much bigger than the others. The guy at the counter decided to get loud and embarrassed me in front of all the customers. He treated me like I was an idiot and not worth his time. As I walked away crying he yelled at me to buy some ink! The ladies at the Billerica post office in pinehurt were so much nicer, they don't me they can't provide the service but are going to get a printer real soon. They requested I go to the library to print it but with the traffic, I would have never made it in time. He could have treated me like this but no, he treated me like I was stupid and belittled me. I came to find out that all I had to do was request a refund on my shipping label and then I can start a new one in the post office. Not sure why none of the workers knew this information considering we are living in the internet driven world. I will NEVER go back to this post office again, because I do not want to see that man again. read more

this P.O has an old and musty smell inside. the staff can be sorta snooty sometimes, but seem overall competent and good at what they do.

Terrible service!!!! If you need a passport, go somewhere else!!!!! We had appointment and we were supposed to arrive 10 minutes earlier and we did. People who arrive after us, but had appointment at 10 (our was at 10.15) were taken first even they were late for their appointment!!!!! Not helpful, rude!!!!! read more

Tim the post office guy behind the counter spent more time insulting a mistake in the package dimensions than offering assistance. Last time that office will be used. USPS is probably stunned as to why people choose other services like UPS and FedEx. When it's clear it's because of the wise as lack of help offered by employees like Tim. read more

Courteous , hardworking, congenial , friendly. This is my experience in my contact with this PO and their employees. And they do all of the above for a thankless, very difficult, boring menial job just to support their family. I am appalled that a social media outlet like Yelp would allow in print such foolish drivel about bad service and rude employees. Maybe USPS won't pay for advertising with Yelp? read more

The slowest post office. Every time I come in they have one lady working there and a huge line. Painful!!!

As I was standing in line an employee comes in from outside yelling "who parked in front of the drive up mailboxes?" A customer who was not in line said it was her and the employee continued to scream at her. After the customer left the employee called her a name swear, which my 5 year old daughter who was with me heard. Besides the constant parking issue and long lines, this incident was the final straw. You will never see me at that post office again! read more

Just had to give this place a review based on a wonderful experience. Everybody working behind the counter was absolutely sweet, knowledgeable and efficient! Smooth passport process and special shout out to the photographer. My last passport photo was taken by a professional photographer--but this photo was better! read more

I'd give them zero stars if I could. I would have my mail delivered to another post office and drive to pick it up over them. Crap service and crap employees. One extremely rude brunette lady who works the register in the morning. Short hair in a bun. Worst customer service I've witnessed. More than countless times I'll come home from work to receive a package and theyll leave a notice saying FAILED ATTEMPT NOBODY WAS THERE TO RECEIVE. They simply leave a notice without delivering the package. Literally too lazy to step out of the truck to try and ring the doorbell. Wish I could leave zero stars. read more

Worst customer service I have ever received. I hope I never have to step foot in that building ever again. Beckie was extremely rude and no one one has ever treated me so poorly in a customer service setting. I wish I could give zero stars. I'm appalled. read more

I would have left negative rating if I could!!! I have been to so many USPS stores, employees have always been nice and helpful but this one is just AWFUL. Very rude and slow employees, have to wait every time I go for a parking spot....I have been there twice and have received terrible customer service both times...I am planning to drive a bit more to another branch. read more

I sent my Netflix DVD on the Thursday before Veteran's Day. Two weeks later, I still haven't received my new DVD. The mail service doesn't come to my house until after 5pm sometimes. There is something seriously wrong with the system if someone is helping themselves to my Netflix movies. They definitely need to hire more mailmen as well. For now, I have to cancel my unlimited movies option because I can only have at most two movies a month physically delivered to my house. read more

Mailed a first class letter to my son in NJ on July 16, 2019 with a delivery date of July 18, 2019. He never received it.

We moved to Burlington recently from Arlington and this was a huge upgrade. The staff is 10x more friendly than Arlington's and there is parking, which was a struggle all in itself in Arlington. Also they always seem to have 3 people working the counter which ensures there is never too long of a wait here. read more

can't get anyone to answer the phone Trying to get information about renewing childrens passports. just keeps ringing then stops - at 2PM not during peak hours! read more

I go into this post office at least 5 times a week. If I could give no stars I would. The line is always long, the service is deplorable. I was not impressed whatsoever. The people behind the desk are like potted plants, no emotion. I thought for such a nice establishment things would be different, avoid avoid avoid. read more

I think this Post Office might have actually gotten its act together. New, friendly guys working at the counter & line isn't nearly as bad as it used to be. read more

I got mixed reviews about this USPS store but my experience was awesome! The employee helped me figure out the most economic way to mail my stuff overseas. She was kind, knowledgeable, and detail-oriented. Thank you so much! read more

This about mail delivery at home. Today 2/17/2017,I had to run up the street to chase the mail truck who did not stop at my place, even though the red flag in the mail box was up indicating that there was mail to be picked up. When asked the driver why? his reply was that the black bumper of the truck had hit ice. I had cleaned the mail box area as much as I could, but could not break ice left by the town snowplows. I returned to my mail box to get the mail that I wanted to be delivered and in the meantime what did the driver do? he gets out of the truck and walks all the way up my neighbor's driveway to deliver a box that did not fit in their mail box. So, how come that he could not get off the truck when approaching my mail box? Also, tried to contact the Post Office a few times and for a very long time, but nobody picks up the phone . I should say that people at the counter are very friendly and helpful. read more

You don't often associate "a great experience" with a Post Office by Becky here at the Burlington, MA Post Office was so sweet and so kind, I had to make sure everyone knew about it. Thank you for your kindness, Becky! read more

This place is the worst. I called concerned that a package that I hand delivered to their post office did not make it to its destination. The girl on the phone could not have cared less. She actually yawned in to the phone several times. Rude. It was Wednesday May 21st at 9:00. So, whoever was working that morning....shouldn't be hard to figure out. read more

This is the worst post office. Like, exceptionally awful. Mail is consistently torn, bent, and damaged. I've even had several envelopes arrive opened. When we complained about receiving a damaged package (it had "Do not bend" written all over it and it was creased in several areas), they couldn't have cared less and said they didn't know what to tell us. Really, how hard is it to deliver mail in one piece and unopened? read more

Typically I wouldn't review a Post Office but I stopped here right after Christmas and the cashier that helped me was so sweet I wanted to adopt her as an extra grandmother. I feel awful that the reviews are so bad, perhaps she has awful coworkers that were off while I was there, I'm not sure, but I felt like I needed to stop by and show some love since my experience was so great. read more

hi everybody please stay away nobody will answer a phone at this location unbelievable only in usa and now we know why they failing asaa company read more

This post office has, by far, the most unpleasant employees I have ever dealt with. I deal with them on a regular basis, for personal and business reasons and have never left there happy. They treat everyone with zero respect, terrible customer service. You better hope they don't need to call you because they talk to you like you are the stupidest person in the world. I think everyone here should be fired. read more

I've lived in Burlington for 53 years. My mail box was always at the top of my driveway. One day I decided to move it closer to the street to be kind to the mail carrier in the snow. the mail box got run down at the street so I moved it back to where it was for over 50 years. I was reported by the carrier and a supervisor came to my house and said I didn't understand the rules. The routes are timed and they dont have the time to walk 30 seconds up my driveway anymore. I had no idea my house was creating such a bottle neck at the post office. so the mailbox is back at the street. Today however, the mail carrier was to lazy to get out of the truck and drove over my front lawn got stuck in the snow and spun his wheels until dirt was flying. Seriously, I have such a zero tolerance for the Burlington post office that I won't even deliver my neighbors mail because I don't have the 30 seconds to walk over to there house. I make the post office re-deliver everything. read more