The Facilities and the way the staff are trained to handle the patient is at a level I have never…read moreexperienced anywhere else. The facility administration (Payam Armon) have got it dialed in over there and during what can be a difficult time in your life is made to be a very welcoming experience which takes away all the stress and pain that you would normally experience. Thank you again for helping out with my family .

Yupp yup...cool staff C.J and Mike..is the only one I remember…read more.. #1 clinic for me.... Way better than FRESINIUS

This is the best dialysis center around. Our attending nephrologist Dr. Boroujerdi is just a…read morewonderful, caring doctor. We did peritoneal through this center, and thoroughly appreciate the outstanding nurses Irma and Joanne. Also, the dietitian and social worker were wonderful to work with and very helpful. We are now graduates of dialysis, with my partner receiving a kidney a few months ago. While we don't miss dialysis anymore, we do miss the excellent quality of care we received at this center and the fabulous staff.

This is my grandma's dialysis center and I take her two times a week. The staff is here very…read morefriendly and outgoing. They have years of experience that help make the patients feel comfortable. Parking is a little tight sometimes just because of the ambulances that drop off patients. What does make up for the parking is the free wifi in the building. I highly recommend this dialysis center (especially if you live in the Whitter area).

This place has an awesome vibe Jeremy deserves a raise…read more He's super friendly and super attentive Definitely recommend

I went in for my cardiac catheterization procedure today. I would like to compliment my nurse Karen…read morefor being so professional and service orientated. My Dr. Wong also did a great job . He has great people skills Again, my nurse Karen should be given special appraisal Her customer service skills and nursing skills are phenomenal. GREAT JOB KAREN!!

Hospitals are never pleasant but there are very nice capable people working here. Had the…read more unfortunate necessity of staying here for 3 days. Nice facility Tom Cruise next door

Pacific Palms Healthcare did a really great job taking care of my mother for the 21 days that she…read morewas there. The staff was as attentive as they could be with a pretty full facility. When they did take care of my mom, they did so with pretty good care and gentle handling. The one thing I would be a little more focused on is the interaction between nursing staff and therapists- my mom was there to strengthen her legs after being in Kaiser ER with terrible cramps. But after therapy, she was usually back in bed which meant she spent the majority of her time not in a wheelchair, or not seated. Which, for an old person just accelerates the loss of muscle and energy. I know nursing staff doesn't like to move patients, but for patients who are there for therapy, I think there needs to be a little more proactive time out of bed to help them ready to get home. The management is superb. The front desk was superb. The Kaiser care team was mostly good. I wasn't a fan of the Kaiser Social Worker team as they did not connect the Home Health Care that my mom was to received after being discharged. But by enlarged Pacific Palms rehab rehabilitation gets a thumbs up to take care of your loved one and family members.

If you would like your loved one, over medicated, left in wet diapers, not offered a Care Plan…read moremeeting and encouraged to not walk send them to Pacific Palms. Word of advice: call their Ombudsman while your loved one is in their facility: 800-334-9473 OR 562-925-2346 Once they survive their stay and you want justice: 310-345-6884 Everyone deserves care even of you can't speak Tagalog. I have no idea how they received 4 stars from Medicare. I was fooled. When you visit they will show you a different rooms than what your loved one will be in. There is a water line like the place was flooded. I understand there is a health care worker shortage some of the CNA's give their all. Be aware of upper management. I pray your loved one makes it out alive. Im not exaggerating.

This office was a great addition to Signal Hill. Provides general medical services, lab and…read morepharmacy on site. Small and friendly. Kaiser always tries to provide complete care and follow up. Would recommend Kaiser for simplicity of keeping all medical records in one place...

Reminds me more of a retail center that accepts appointments, than a medical facility. For our…read moreneeds this day (preventive flu and Covid shots), it was exactly the set-up we needed. With our main KP medical office in the Long Beach location (which is a lot larger), we seem to stop into the Signal Hill offices when we are in the area to do errands and need to get some preventive medicine done (or do a blood draw, which I would no longer recommend at this site....the phlebotomists tend to gossip with each other while doing their work, making it seem like what they are doing doesn't require their full attention...it caused quite a bit of bruising and pain). We had been reminded that the 2024 flu shots were available now, and that the Signal Hill office were running a walk-in clinic till November. We've found the surface parking to be the right size for the smaller facility, allowing one to find parking. It is a smaller facility, with everything one needs on the first floor. If you have an existing appointment, you can check in via kiosks or wait in a one line queue for the next available registrar. But before you hit the queue, there are signs stating that for the flu clinic, one can walk right into the community room (entrance to the room visible from the queue). It was a bit weird skipping the line and walking in, but we were assured we were doing the right thing. You put your name on a sign-in sheet on a clipboard (old school!), and then have a seat to fill out the consent form. The form did ask for our Kaiser Medical Record Number (MRN), which allowed the nurse to look up our record. After a few minutes, our name was called individually, and we were taken behind some dividers to get our shot. The set-up is identical to the flu clinics that many work places sponsor during flu season for their employees. Since we were here, we asked about the new Covid vaccine. The online system lets you make an appointment, with all nearby KP locations being a week or two out. But the nurse stated that since it wasn't so busy, we could get in line with the reception to make an immediate appointment, so that's what we did. It took a bit longer (the receptionist had to do some magic on her end since the system was telling her the next appointment was a week out), but after we got our appointment changed to immediate, we were able to go back into the community room. We filled out a different consent form, waited a little bit, and had the same nurse administer the vaccine. The whole process took under an hour. Kaiser Signal Hill does a nice job of optimizing the pre-appointment process, actually making you feel that everyone's time is important.

I would HIGHLY recommend Courtyard Care Center…read more I spent 1 month at Courtyard and was very pleased with the care they provided. Everyone I came in contact with was friendly, professional, and above all, caring. Shout out to CNA's, Olga, Jose, Carlos and Crystal. The Physical and Occupational Therapists were upbeat and full of motivation and praise. Shout out to Shelly, Celena, Mandy and Alex. Also Kim and Kat (PT Manager and Asst. Manager). Courtyard is very clean! All rooms were swept daily and deep cleaned regularly. In the rehab room, all equipment is wiped down with disinfected after each use. Food was what you would expect... (No Michelin Stars) but, the staff made sure you were satisfied and good about offering alternatives. There were a few mix-ups with medications when I first arrived, but those were straightened out immediately. All in all, very happy with our choice.

Since my review, management has employed more staffing. There is an effort to improve the food…read more With more staffing, there is more patient attention.

Thinking about admitting my dad from the hospital to a nursing facility for a few days was a very…read morescary and hard decision. He needed the medical care I couldn't provide for him right away. I needed to weekend to prep my home and make calls for nursing care. In the meantime in the hospital the social worker connected me with Administration rep SAM who helped ease my worries and assured me my dad would be well cared for. The weekend my dad was there the nurses helped my dad with medication ,food and his bathing in bed. I was able to drop off clothing necessary and the nurses would take them back for me while visiting hours were over. The issues I ran into were: scheduling appointments were not communicated well amongst the staff. I came in a Saturday and the young receptionist as well as another young lady said I couldn't have had an appointment as I was not on the list. However I was just there Friday and they said I could come in the next day at a certain time. I won't spend much time on this as Sam helped fix this issue and I was very frustrated with these ladies, but given they only go by what their told I get it. Aside from that my dads needs were met.

I stayed at the Country Villa Bay Vista Healthcare facility from December 14, 2022 to January 14,…read more2023 for physical and occupational therapy following a fall down a flight of steps at my apartment complex that initially rendered me unable to stand and walk due to severe injuries to my knees and quadriceps (thankfully nothing was broken). When I arrived at BV around 10:30pm that first night (my transport from the hospital was very late in picking me up), the staff was very welcoming and helpful, which helped to ease some of my overall uncertainty being in a situation where just a few days prior I was mobile and living my life, to now being immobile and unsure of what was going to happen next (I'm 52 years young). The two CNAs who tended to me that night were soooo kind, caring, helpful, generous, and understanding, I started feeling more comfortable in my new environment and situation. And such was the care that I received overall during my stay at Bay Vista--the nursing care including the medication nurses, the physical and occupational therapists, the patient advocate and social worker, the activities director, the kitchen director, the administrator--everyone offered such wonderful and friendly care and service! And the housekeeping staff were great at keeping the facility and my room clean. During my time there I went from being unable to stand and walk to being able to do both (with walker and wheelchair support) thanks to the amazing occupational and physical therapists! They were so supportive and helpful (and such sweet individuals) and were the perfect team to build the foundation for my recovery journey (and I continue getting stronger at home). When I was having challenges with my insurance company, the patient advocate kept me updated and went to battle on my behalf so I could focus on my healing. She even took the time to comfort me during a particularly stressful experience I had with them. And huge props to the CNAs--the sheroes and heroes who do the actual day-to-day, moment-to-moment work of intimately caring for the patients--who were excellent. Admittedly some were better than others (like with any job), but they were all good, and many went that extra mile to ensure your comfort. I speak not only from the care I received, but the care I observed with my roommates as each of us had different levels of needed care. I could share many instances where the staff exhibited such care, professionalism, support, and generosity with us (including with some of the more demanding [and impatient] patients :-). And although I was happy to finally go home after my stay, leaving was a tad bittersweet *only* because I was going to miss those staff with whom I had developed relationships, especially my therapists. But I look forward to going back--just to visit and say hi to everyone after I have fully recovered! I would definitely recommend Bay Vista to those needing nursing and PT/OT care.