My mom was here previously and had to be readmitted after she became ill on Christmas Day, she was…read moreadmitted a week later from the hospital. Due to my previous experience with the care that she received there, I immediately contacted Diondra in admissions because I did not want my mom to go anywhere else. She got back to me immediately and assured me she will contact the caseworker at the hospital to coordinate the admission. The staff here is amazing and their attentive to care is great! I was there daily if possible but if for some reason, I could not visit I knew she was in good hands. David at the front lobby desk is so nice and friendly. I had things delivered to my mom a few times and he always made sure she got it. Her CNA's (that I can think of) Cindy, Maria, Alma, Miguel and Abby all did a great job and made my mom comfortable. Her LVN's Sydney, Stephanie and Ryan all made sure she got her medication when she needed it. Her nurses Nancy and Mercy were great! They went above and beyond supervising her care. Ramona the social worker set up all of her home health and was a big support for me as well. She's very compassionate and great at her job. The physical therapists Kyle, Scott, Sara, Rocco and Joseph pushed my mom and helped her build up her strength. The social activity coordinators Alex, Jeanette and Justine do a great job with the patients. It is never ideal when a loved one has to be placed in a long term care facility but when they are at a place and you know that they are being cared for by compassionate care givers who truly care about the patients, it really helps. My mom cried when she left because she was so grateful to all of the staff. I live in SELA and was willing to drive to La Mirada because it was a great place. I would never have my mom go anywhere else.

my aunt has been a patient here for a few months not only do they have the most amazing social…read moreworkers, but I am greeted daily with a warm smile from David C. I have seen him interact with the patient and he is beyond kind and compassionate. I hope the owners of the facility will read this review because it is young men like him who make a difference.

Everyone is so friendly and you can tell they all work hard. It's a nice place to come toread more

My father spent about a month here and we have mixed feelings about the facility…read more Pro: very single one of the floor staff was wonderful. They were attentive, polite, friendly, professional, helpful, and there were plenty of folks working on the floor. I never felt like I couldn't find someone to help. PT and OT came and worked with my dad every day. Staff brought his meals timely every day. CNA's did their best to help him dress, bathe, etc and were helpful and responsive to family members. We never felt like attention to the patient was lacking. Con: the office staff is not responsive at all. I left messages for case manager and billing dept. throughout my dad's stay, and none of them ever called me back ever. Only one time did anyone (social services director) ever return my call. The patient room space really sucks. Most available rooms have four people jammed in to rooms that look like they were designed for two people. I never knew a quad room even existed until my dad was sent here. When I asked for him to be moved to a two person room, none were available. I was told those were rarely available. My dad's curtained off space felt like about 10 x 12. No privacy and no room for visitors. Imagine four men in a room while one is on the phone, one has visitors, one is watching tv, and one has loud music on. All in the same room. Had to constantly reposition things in my dad's space (tv, wheel chair, bedside table, oxygen machine, chair for a visitor) depending on what you wanted access to at any given time. Could not open his closet without moving furnishings out of the way. Anyway it's acceptable for the nice floor staff, but I wished my dad was elsewhere because of all the other reasons.

This place is clean close to Pih and Whittier hospital It's…read morelocation not far from freeway Uptown whittier is close by so if family looks for place to eat or grab to go before or after visiting their loved one makes it easier

My wife & I were extremely disappointed by the behavior witnessed of an RN, Shailee, at this…read morefacility. I personally observed her speaking to staff members in a disrespectful and unprofessional manner, including yelling on the floor. Her behavior was noticeable enough that visitors were able to overhear the interaction. Unfortunately, this did not appear to be an isolated incident. I have witnessed her being unpleasant and disrespectful toward others on more than one occasion. Regardless of the circumstances, healthcare professionals are expected to communicate with coworkers respectfully and maintain professionalism, particularly in an environment where patients and their families are present. It was very concerning to see this type of conduct taking place around patients and visitors. Healthcare is supposed to be an environment centered around compassion, dignity, teamwork, and respect. No staff member should feel comfortable treating others this way, especially on the patient-care floor. I sincerely hope management addresses this behavior appropriately. Patients, families, visitors, and staff deserve to be in an environment where everyone is treated with basic respect and professionalism.

My dad stayed at Gordon Lane for rehabilitation after a serious hospitalization, and our overall…read moreexperience was very positive. The facility was consistently clean and had a calm, welcoming atmosphere. It stayed organized without ever feeling chaotic, and the staff were professional, approachable, and responsive. That consistency carried across the entire facility--from the nurses, CNAs, and medical providers to social services, activities, dietary, housekeeping, and front-office staff. We received timely reminders and updates, which helped me stay on top of his care and next steps. As his primary caregiver, knowing I could reach someone when I had a question made my life easier and gave me much-needed peace of mind. Most importantly, my dad formed a genuine connection and friendship with the people caring for him. That certainly made his four-month stay feel much more personal and comfortable. PT and OT were especially important to his recovery. They were patient and encouraging while helping him rebuild his strength, mobility, confidence, and everyday abilities. They challenged him appropriately while adjusting to how he was feeling each day. After four months, his transition home was handled smoothly. I'm grateful to the entire Gordon Lane team for supporting my dad and making a difficult period easier for our family.

I would never go there again. I had a setback after major surgery and needed care to recover my…read morecore strength so I could safely go to the restroom on my own. I told them this was my goal. Once they got me there they put me in a diaper! After putting up with this for several days I threatened to require transfer to another care center. Then they promised to get a commode for me for my bedside. They kept promising and promising, and never did it for the 6+ weeks I was there! In addition, the first space I was assigned had a TV that would only turn off if you unplugged it. Also, their TV channels did not include KTLA, a major local channel. Hygiene was also an issue. The curtain between me and my neighbor had smear of snot or other bodily fluids on it. It took more than a week for them to change it. Later on I had a chest infection and I got some fluid on the new curtain. When I told the cleaning crew, all they did was rehang the same curtain with the side toward my neighbor (who was there for cancer treatment)! There was also a security issue. One male resident, who apparently had some form of dementia, kept wandering the halls and entering my space, claiming he was visiting a friend (no males were in my unit, and the other resident also did not want him in our unit). I told the staff and they cautioned him ("you don't want to go back to the hospital (mental?), do you?"), but he continued to poke his head into my unit. I observed them lying to residents. They took away my neighbor's wheelchair because they didn't want her wandering unaccompanied in the halls, but told her they didn't know what happened to it. They promised physical therapy four times a week but I never received more than 10 to 15 minutes two or three times a week, and when I asked for more they said staff were unavailable.

Quality care in the heart of Norwalk Ca. Caring, compassionate staff. Providing short term and…read morelong term care. Ready for the holidays. Exceptional care

Welcome to Norwalk Skilled Nursing a family friendly environment. We welcome short term skilled and…read morelong-term residents depending on bed availability. We have staff available 24/7 for care needs. We offer physical therapy, occupational therapy, speech therapy, wound care, IV antibiotics, activities, social services assistance, dental, vision services and hearing services. Our social services department has experience with discharge planning for your loved looking to transition to retirement, independent livings or board and care. Visiting is open with mask still in place and checking in with our front desk. Feel free to contact the facility for any questions.

Brian Cruz , Akida , Elden , Gabby , Sung Noon Karl John ,…read moreGun Young , Joseph P , Anthony Gonzalez , Bianca , Kyle , Arcila , Mario , Nathan , Yazmine Jennifer , Gysela , Veronica , Jillian , Joseph Munoz , Maria , Delores , Justine Santo , Omar , Wonderful Staff Nurses Cnas , RNs , Pt , Of. I have received excellent service as a patient I Recommend Pavilion at Sunny Hills .

A close family member was referred to this skilled nursing facility for rehab following a fall…read more This review is specific to the third floor for Kaiser patients. The facility is extremely busy, and nurses are frequently checking in on patients. Rooms are shared (two patients per room) and include a private bathroom, a TV for each bed, and a dresser. The facility itself is clean, though the nursing staff often seemed short-handed. During especially busy times, it was not unusual to wait 5-15 minutes for a response after pressing the call button. Physical therapy was provided once or twice per day in short sessions. Some drawbacks included physicians making care decisions without always coming to check in directly with the patient, as well as occasional miscommunication regarding medications. While some staff members appeared more short-tempered than others, the majority were friendly, attentive, and patient. We also experienced some issues with laundry, clothing went missing, and at times other patients' clothes were mistakenly given to our family member. Overall, we are grateful for the care received, but there is clear room for improvement, particularly with staff-to-patient ratios to help reduce call-button wait times and improve overall communication.

I have been here several times when I have needed top notch post operative quality services…read more This facility is super clean. Everyone from nursing, therapy, kitchen, housekeeping, maintenance, and especially activities are the best at what they do. Thank you so much to the CNA's for the quality of work they provide selflessly. Great job in the kitchen making sure I always had something enjoyable, and tasty for my meals. Especially the going home breakfast they made me. I can't say enough good things about Brookfield Healthcare Center. I usually post my reviews on Google, but I thought I'd do yelp this time. Thank you to everyone on station 2. Your a great team. Too many to mention by name. Thank you therapy dept. Thank you Jackie, Mary Chris, and Alejandra.

Brookfield is a wonderful skilled nursing facility where the residents' well-being and quality of…read morecare are clearly a top priority. The staff is compassionate, attentive, and genuinely caring toward the residents. The facility is clean, organized, and well-maintained, which contributes to a comfortable and positive atmosphere for both residents and their families.

My family is incredibly thankful for all the staff at Park Regency Care Center.If you are looking…read morefor yourself or a loved one, this place is the best in the area. My mom was admitted Dec 2025 and stayed a total of 100 days. The staff was AMAZING, from the Admission process, the CNAs, Physical Therapists, Social workers, LVNs, cooks etc. They treated my mom with such love and attention that they became our extended family. They kept in contact with us for any issues, minor or big. The place is SPOTLESS, their hygiene is above and beyond anyone's expectation. The Physical Therapy is top notch, mom went unable to move even when laying down to being able to get up with some assistance and walking with her walker again. Obviously every case is unique, but we were impressed and thankful to see her recoup to that level. The Social Worker was incredibly helpful in processing the care needed after her discharge, including programs covered under Medi-Cal, her professionalism and knowledge was highly appreciated. I am sad people don't take the time to write a review, but we wanted everyone to know how much we appreciated the care mom received.

Update on my last review. We had a few hiccups and I gave a low review. Admin called, clarified and…read moreeducated. I respect that. More stars because of the immediate customer service.