Pacific Palms Healthcare did a really great job taking care of my mother for the 21 days that she was there. The staff was as attentive as they could be with a pretty full facility. When they did take care of my mom, they did so with pretty good care and gentle handling. The one thing I would be a little more focused on is the interaction between nursing staff and therapists- my mom was there to strengthen her legs after being in Kaiser ER with terrible cramps. But after therapy, she was usually back in bed which meant she spent the majority of her time not in a wheelchair, or not seated. Which, for an old person just accelerates the loss of muscle and energy. I know nursing staff doesn't like to move patients, but for patients who are there for therapy, I think there needs to be a little more proactive time out of bed to help them ready to get home. The management is superb. The front desk was superb. The Kaiser care team was mostly good. I wasn't a fan of the Kaiser Social Worker team as they did not connect the Home Health Care that my mom was to received after being discharged. But by enlarged Pacific Palms rehab rehabilitation gets a thumbs up to take care of your loved one and family members. read more

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If you would like your loved one, over medicated, left in wet diapers, not offered a Care Plan meeting and encouraged to not walk send them to Pacific Palms. Word of advice: call their Ombudsman while your loved one is in their facility: 800-334-9473 OR 562-925-2346 Once they survive their stay and you want justice: 310-345-6884 Everyone deserves care even of you can't speak Tagalog. I have no idea how they received 4 stars from Medicare. I was fooled. When you visit they will show you a different rooms than what your loved one will be in. There is a water line like the place was flooded. I understand there is a health care worker shortage some of the CNA's give their all. Be aware of upper management. I pray your loved one makes it out alive. Im not exaggerating. read more

My Dad has been in the very capable and caring disposition of the staff at Pacific Palms for over 3 years now. The nursing director is especially responsive and kind to our family's requests. She has been, along with her Managing staff, so helpful in going above and beyond addressing my Dad's special needs. What a blessing! From the time we walk into the reception area, we are warmly greeted by the reception staff and acknowledged as family. It's been especially important for our family to trust those who care for our Dad. Along with the nurses, the physical therapy staff are empathetic and adaptive to Dad's routine and physical needs. It's a relief that we know he is encouraged physically, emotionally and spiritually to grow at his own pace... especially since he's 93. I highly recommend going for a tour and strongly consider Pacific Palms as a "home away from home" for your loved one. read more

I wrote my first review two years ago, and I'm happy to share this second one because our expectations are still being met with the same care and compassion shown to our mom. Our family willingly makes the longer drive through traffic because we know she's in the best hands here. This place truly stands out; it's more than a nursing home, it's a home filled with kindness, respect, and genuine care. A special thank you to Rosalie, Abel, Michael, Mark, Danny, James, Ruth, and Juliete, and to so many others whose names we may have missed but whose efforts we deeply appreciate. Every single one of you makes a difference. We feel blessed to have found such a wonderful place that treats our loved one like family. Thank you for all that you do, for your patience, compassion, and for showing that you truly care. read more

My dad has been here for almost 4 years. We've had our hiccups but once we've talked to the supervisors they have been on top of it! They care for my dad well. This is our second home and everyone in here is so welcoming and supportive. read more

The staff is so engaged and supportive with the care of my mom. She is a resident there for over 2 years now. I Love Pacific Palms and I feel my mom is in good hands. read more

Such an amazing a fulfilling experience at pacific palms. Everyone is so kind and organized! The therapy team is also very wonderful!

Currently work as a respiratory therapist here and I must say this is one of the best nursing homes I've ever been to. Staff is so nice and welcoming. Everyone is very professional and knowledgeable. Facility is nice and clean. Definitely recommend this place to anyone looking for a nursing home. read more

The one-on-one sitter was very nice, the CNA who came in before her shift ended to change mom and the bedding was nice. But we noticed as soon as we walked into the building it wreaked of urine. Parking is terrible... My mother-in-law who was sent there for rehab, as in get her up to walk after having a supposed stroke who has been experiencing the beginning symptoms of dementia's waters was sitting across the room so she could not access it and when asked when the last time she drank water or urinated nobody knew the answer. Also, it was very hard for somebody who gets up with assistance at home to go to the bathroom up until 10 days ago to be told to 'pee in a diaper". read more

PPHC is a wonderful place! They take such great care of my love one! They keep it well maintained and clean. They have everyday activies that keeps you busy and entertaining! We love all the staff who work there. They are all nice and professional. I highly recommend PPHC to all your loved ones! read more

My husband spent 2 weeks at this facility for physical therapy after having pneumonia. We were happy with the CNAs because there seemed to be plenty of help. Plus they were all friendly, helpful and attentive. We would have given 5 stars except for some of the meals served. A "nutritionist" came in to ask some of my husband's food preferences since he is diabetic. Some of his requests seemed to be ignored as they would serve grapefruit juice and desserts he shouldn't be eating. The kitchen staff complained if my husband asked for butter or other condiments. Otherwise the facility was nice. It was clean and had many friendly staff members. read more

My Dad has been at Pacific Palms for 2 years now, suffering from a host of ailments including dementia, Alzheimer's, incontinence, and congestive heart failure, among other health-related problems. Being bed-ridden and wheelchair bound, my Dad requires extensive physical assistance and care, of which, I am happy to say, that the nursing staff at Pacific Palms has been up to the challenge thus far. Dad's nursing staff have been caring and accommodating, treating him with the utmost respect and with the lightest touch. While my Dad can be occasionally difficult (due to his dementia), the CNAs have been understanding and patient with him during his brief episodes. CNAs Melissa, Alma, Mona, Caramel (sp?) and Adriana, with Lead Nurses Andres, Kay, Chula and many others I fail to name have treated my dad with a respectful deference, which my family and I greatly appreciate. Dad now has an expanding circle of "family" to take care of him and we are grateful that he is in good hands at Pacific Palms. The receptionist team is outstanding! David, Denise, Anilyn, and Krissele (sp?) are awesome. They always provide a cell phone when we FaceTime Dad each night. Thank you for keeping us in touch with "Tatay" when we are unable to visit him in person. Gina and Myrna in Finance are very helpful and always willing to answer questions, provide resources, and process our payments. Alyssa, Tonette, and Andy in Social Services have always swiftly made arrangements for Dad's transportation to outside medical and dental appointments. The physical and occupational therapist teams have been a boundless source of inspiration for Dad. He looks forward to his daily exercise and working with Julia and the many others who keep his muscles in tip top shape. Finally, Director of Business Development "JZ" has been a close confidante, source of positive energy, and staunch advocate for my Dad. JZ always takes the time to answer questions, provide advice and resources, address our concerns, and most importantly, to just listen. JZ is the MAN! Thank you so much, one and all! Now for the not so good... My rating is 4 stars for two reasons: 1) Dad occasionally complains about the food and we understand that it can be bland and institutional. That's why I bring him McDonald's, Raising Cane's, Sizzler, or El Pollo Loco as often as I can. When the weather is nice, I wheel him outside and take him to a local pub where he can swill a beer and munch on his favorite fish and chips platter! 2) Our family takes the responsibility of doing Dad's laundry and replenishing it with clean clothes on a weekly basis. All too often, after we have taken Dad's soiled laundry home, we continue to find laundry from other patients included in my Dad's dirty laundry hamper. My family should NOT be involuntarily tasked with cleaning soiled clothing from other patients. I've complained about this before but it continues to happen. 3) Dad's in-house physician is oftentimes difficult to contact and sporadically returns calls or answers voice messages. This needs to improve drastically. Dad has a home away from home for now at Pacific Palms. He is treated with respect by those who care for him. My family and I are extremely grateful for this and hope that my Dad's experience only continues to be a source of future fond memories. Thank you, Pacific Palms, for caring for my Dad. read more

The nurses, caregivers, PT and staff are terrific. They were so helpful during a hard time for me. My husband was admitted there after a short stay in the hospital due to adverse effects of anesthesia during a minor procedure, he has dementia and did not do well after. They all took very good care of him trying to get him to baseline. If he ever has to go a nursing facility again it will be Pacific Palms. Thank you all for the care you have given to my husband and myself. read more

I love working here, amazing staff like a family, the Best DON we have Ms Ruth Ramos and the rest of the staff. 5/5 read more

I recommend this healthcare facility because of the following: 1. The facility is kept clean and no bad smells. 2. If something is not getting done, the director of nursing (Ms Ruth Ramos) is always helpful. 3. I have experience with other healthcare facilities and this one does respond to the patient's needs. Thank you Art Diaz read more

I'm glad my dad is going back to Kaiser. It's now 9:42 supposedly this place has a 9 pm quiet/bed time yet there are tvs blaring everywhere and in my dad's room the roommate's TV is still on. I had to ask for it to be turned down. I asked an employee (who by the way has been standing in the same spot since I got here at 7:45) why are all these TVs blaring if it's a 9 pm sleep time? His response was to close the door to that room. I asked how does that help "That patient can't hear if I turn it down" WOW really?!? Rest, sleep comfort is so necessary for people who are trying g to get back to a healthier state. Maybe I'm expecting too much. But I don't think so. Too bad these facilities aren't supervised by outside public/county health officials more often. BTW nobody asked for proof of vaccine. read more

I would not recommend this facility. My mother was temporarily there for rehabilitation. She was told to poop in her underwear(diaper) and left to sit in it all day, the girls would play a radio out side her door and talk until 3:00 in the morning and there is more. The place is not at all like the pictures shown on site. Personal care was mediocre at best. read more

Always welcoming. Always accommodating. Excellent PT. Caring staff. The food was good. read more

My sister was placed in Pacific Palms back in October of 2022 for hospice care, I have to say that the staff from the Nurses to the cleaning people are always very kind and cheerful. My sisters care has always been excellent. She is bathed regularly and always in clean clothes, and though she can be difficult, they staff are always patient and caring. It comforts me knowing that while I am unable to care for my sister the staff at Pacific Palms is doing a great job!. Thank you everyone!! read more

My God My Godmother has lived at Pacific Palms for about 5 years. Although it is not fancy, it is very clean. They decorate for all holidays and have a lot of activities for the residents. My Godmother loves the food. She is also very happy. She does get very good care. Her 100th birthday was this week. They bought her a beautiful bouquet of flowers, balloons, a crown and a big card. They had a little party for her also. They went above and beyond. I would highly recommend for someone elderly that needs a lot of care. read more

My mom was a resident of Pacific palms healthcare for 15 days she was practically comatose upon her arrival and she could have walked out of there but I felt it was safer to wheel her out all the staff the top guy Nestor Alegre to the CNAs she was treated with respect courtesy and professionalism the physical therapy team I watched them in action a few sessions it's not a job for them people I could see in their eyes the dedication and the genuine concern for their patient the whole team the nutritionist the skin care specialist the physical therapist the occupational therapist the speech therapist all went above and beyond the call of duty the medication team all top notch I would recommend this place to anyone who has any loved ones in need of recuperation read more

Pacific Palms Healthcare - Rehabilitation Center Near Me - Long Beach, California

This place is horrible. Being there is akin to being in hell. Do not leave your loved ones in this place. Dog food would be better than the food they serve here. Some of the staff are lovely, but others should not be allowed to work with elderly or handicapped people. My friend actually sat in poopy diapers for two hours. She kept buzzing for a nurse. Truly inexcusable!!!!! read more

Unfortunately my loved one put himself in this place many years ago against my wishes but he thought it was a good place for him to receive the care he needed! However they are not a good facility! A handful of good competent workers but I wish he didn't have to be there! This facility makes everything hard! Sometimes common sense just isn't so common! Wow read more

This facility is one of the best and cleanest facilities I've ever been. They provide nursing care and rehabilitation for those who need it. The staff are friendly and knowledgeable about what they do. They care about their patients and treat them with kindness and respect. It is one of the best facilities to have with the students. I recommend this facility to everyone. read more

Definitely 2 star. I witness an LVN, unprofessionally to the patients & family of how she take care is a sick person and to respond with the family. For all those nurses of staff at this place? If you do not treat human being right, please quit, you don't need to work in any healthcare nor to be taking care of someone else. I won't recommend at all to any family member to anyone, to these facility. Find someone else that can treat your love ones better.... read more

My grandmother was sent here and all I can say is that this place exceeded my family's expectations. The staff was exceedingly professional, friendly and helpful. And I thank them for their service. read more

We all want the very best for our loved ones, especially during trying times. I must admit that had a rocky start just based on some of the misinformation we were provided by the previous hospital were my father-in-law was being transferred from. After overcoming those first impressions and communicating the needs of my father in law, the staff was willing to make accommodations putting my wife at ease. These accommodations made it easier for us go visit and see his progress. With the help of the of the speech and physical therapy providedby the team at Pacific Palms, we would finally be able to bring him home. The story unfortunately doesn't end there. Before we could officially bring him home with us, we had to make sure that we had all of the equipment he was going to need from now on and as a result my wife spent over an hour on the phone yesterday getting the details sorted out with the insurance company. Everything was delivered yesterday with the exception of his wheel chair, which we were told was already being used at Pacific Palms by the representative on the phone. When we get to PP we were told that nothing had been delivered there like the insurance rep had said. We get on the phone with the insurance company and they now inform us that he is not eligible for a wheel chair (even though he can't walk more than 75 feet)! This is were PP earns their 5-star. Both Ruth and Andres, were kind enough of not only allowing us to borrow the wheelchair so that we can load and unload my father-in-law in the car but also donating the chair to us after hearing the phone conversation and the refusal of the insurance company. Once again we want to thank Pacific Palms for the care you provided to my father-in-law and especially Andres and Ruth because you guys went above and beyond today ensuring that we were set up to properly care for our loved one. Thank you! read more

Pacific Palms Healthcare deserves to receive no stars. I would like to share with the world the horrible treatment my mother who is 83 years old received from this facility on 2/2/2022. My mother was diagnosed with sundown syndrome and due to the very loud noise of this facility she became disoriented and requested to go home at 10:30 pm. An incident that have occurred before. However, this time she was allowed to check herself out and be released to a homeless individual that just walked into the facility at 11:00 pm, without any questions, in a pandemic environment, signs his name on a document and take my mother from an environment where she has been since 01/2020. The person stated that he was her son, his name was not listed on any of her documentation. My mother was released without a jacket, medication, her walker and her dignity. The next morning when I found out that my mother was released I immediately contacted the facility to request her return and I was informed that my mother could not return because she signed herself out! Prior to this incident we had no issues with this facility. However, I would like the entire world to know to never trust Pacific Palms to take care of your family member. What horrible treatment my mother received. I would never recommend this facility to anyone!!!! read more

I would not place my love ones at this facility, over populated and under staffed. Especially on the weekends, they tried their best with what staff was available but it was unsatisfactory yo standards in thiss field of health providing. A last resort location at this point. read more

Thank you very much for all the people that work in pacific palm health care that make my husbands recoveries faster they are nice helpful,kind and friendly. read more

I'm writing this review on behalf of my mother. My uncle has been a resident at Pacific Care for a couple of years now. We are thankful for all the nurses and staff who are working hard everyday to care for others. During COVID, no visitors are allowed in the facility but they have been very informative about my uncle's well-being. Again, thanks to all the wonderful staff, we appreciate everyone of you. read more

my grandma was release from the nursing home at night between 11:30 and 12:30. Her son walked into the facility and he was not asked about vaccination status nor a neg COVID test. This is all required before entering. The facility put all the residents at risk. After releasing mom at night with no coat no walker no cane and most importantly no medication. Momma was refused to come out to her niece service and refused an overnight pass when her son passed away. However she was able to be released at midnight without ID or COVID verification. After mom was released the nurses called Gloria tanner and said "now you won't get any sleep " and laughed. The facility is aware the Ronnie is homeless and on drugs but still allowed her to be released out. read more

I simply can't overstate how wonderful this place is. We feel fortunate that we were able to get our aunt in there. The nursing team is incredible, but so is every aspect of the operation, which is built around what is best for the residents, not what is easiest or cheapest for the facility and personnel--something you wont find elsewhere. She was given a few days to live during her hospital stay and was transferred to this facility under hospice care but with the compassionate treatment and care that she receives from the facility, In just a matter of two months she started walking again and is currently almost back to normal. I am so grateful for all the comfort and reassurance i felt from everyone the time being she is residing in the facility. Thank you to all the staff for the wonderful care and making her feel like she is a part of the family. I am extremely grateful, I feel she had the best year of her life because she was given another life to live a life because of you. We are forever connected because of her and you will always be our extended family. read more

Dangerous facility to bring your loved one. Patients falling out of lifts and sent to hospital. My wife was unfortunately sent to this noisy place. Room actoss from my wife had t older seniors with dimentia screaming and yelling 7 days a week. Wife was admitted for physical therapy for a limb. When admitted she also had a heart issue that did not have to be addressed. Her blood chemistry was not very good but treatable which they did NOT do anything about. She neede certain cannisters for a wound vacumn for her limb which they could not keep in stock whish was required for this wound vacumn . Nothing but excuses. Some nurses if they were nurses coming into room leaving medicine on table and then just walking out without talking to patient. Employees not wearing any identification to let you know who they are and what their position is there. Some employees speaking spanish to my wife who had a problem and pushed call button could not understand or speak plain English. Wife felt very uncomfortable and attempted to speak with this individual who called then left wife in need of help to get someone to translate for her. The work force itself is told what to do by the most fouled up bunch of alleged supervisors and miss managers we have ever seen. My wife was transferred back to hospital because her blood pressure dropped severely but they didn't tell any family members that because that was the reason they were moving never talked to us at all. Husband witnessed this himself. It took almost 1 1/2 hours to have ambulance show up and transport her. Not one employee said one word to her when she left to hospital. She went to Kaiser ER where they worked on her immediately. She was then sent to the ICU unit where she remained for over a week and then being put in a private room and is still there. Reason for ICU is that this sub standard only took her blood pressure ONCE!!! at the beginning of her stay and when admitted to ER dangerously low. If you love your family member do not send them to this place. For investigating places such as this they fall under the Ombudsman office and the investigate by actually coming into this facility and talking to my wife and I and then management. Their findings the will go to the State Department of public health. Horrible facility. They should be shut down ASAP. Wife is doing better now being in a real medical facility. read more

My wife is in this nursing home, and the management in this institution are real professionals in this field, and they showed themselves especially in the period COVID - 19 where they did a great job in preserving the health of patients and all employees. Kudos to the whole team working here. read more

First of all I find it very odd that 'Katie P' gave Pacific Palms 5 Stars..If you notice, she's only got one review and she lives in Long Beach..I'll bet she works there. This is far from a 5 star facility. It's a real dump. If you love your parents and grandparents, don't leave them here. Don't let Kaiser designate this poorly run facility for someone you care about. My dad's a WW2 Veteran and they treated him badly. They put him in diapers because they were too lazy to take him to bathroom. We found dad with soiled diapers and without energy. On my last visit to this place, Dr Vo told me he couldn't understand why dad couldn't hold down food and drink. I asked him," when do you draw the line between what you don't understand and when my dad gets real medical attention from a hospital?" An hour later he designated by dad back to Kaiser Hospital in Downey where they discovered he had pneumonia. If I hadn't questioned Dr.Vo, dad would have been there for more days without proper treatment for his pneumonia. Also, dad had plenty of clothing; t shirts; sweatshirts; slippers and pajamas. More than half of these items including his slippers were missing. I noticed some of the staff simply don't care. They appear to just want to put their hours in and get a paycheck. Also the place is dark and dreary. The beds are way too small and without rails, so the patients can easily fall out. If I could give Pacific Palms '0' stars, I would. read more

This place is ABSOLUTELY DISGUSTING. If you love your family member, I beg you not to send them here. My great-uncle is placed here, much to my dismay and I there is not one good thing I can say about this place. First, he was placed into a room that had pictures and cards hanging from another patient which tells me it wasn't properly cleaned. Then when I asked that he be moved to the bed with a window so he can have a sense of normalcy, I found items from the previous resident as well. Oh but wait, thats not all I found, there were pills on the floor and what looked like old, dried stool. Yes, feces on the cork board above where his head would lay. I talked to the supervisor on duty, Novie and she was less than compassionate or helpful. She could barely choke out an apology after telling me that I need to speak with his daughter. Which I informed her that his daughter nor any other family has anything to do with how this facility is managed and operated. She rudely informed me that she "already told" me she would have housekeeping cleaned his room. I asked to speak to the Director and was told that I could only speak to the supervisor so my next step was to contact the Long Beach, Department of Health, which my mother just so happens to work for. read more

This place is horrible! Do not leave your loved one here. My mom was here for almost a year. She passed away July 5, 2020 and I blame this place!!! They locked the doors to visitors due to covid so I was not able to see her. My mom was 67 and weighed 90 pounds when I last saw her. When she passed she only weighed 77 pounds!!! They kept moving my mom room to room during covid. They lost so much of her items. When she passed and I went to pick up her belongings so much was missing that means their workers on the inside stole her belongings. Her really nice clock gone, her nice manicure pedicure set gone, her favorite candy canister gone, her favorite cuddle duds blanket gone, etc. Do you know they are still trying to collect 700 rent for the 4 days in July that my mom was alive. Where is their compassion. They only care about the money. They will never get a penny of that money. This place is totally understaffed! My mom would push her help button needing to be changed and have to sit in a dirty diaper for a long time. The weekends are really understaffed. read more

Steer clear of this place. Evil and Crooked beyond belief. Partner was sent here from Kaiser. I made a visit and found my partner naked (diaper only) in the bed no covers and chairs piled up on the sides to keep him from getting out. He was complaining about being cold. They scolded me for not making an appointment to visit. So the next day I make an appointment and he is cleaned up in his favorite shirt and night pants. He is also in a different room and sitting in a rolling recliner chair. Coincidence.... Huh? Then I proceeded to take all of his credit cards out of his wallet and left him with his driver's license and Kaiser card and I put $40 dollars in there just in case. The $40 was missing the next time I was there. And the bag of brand new clothes and socks I brought him are gone too. My partner was in pretty bad shape and not very conscience and had no visitors other than me. Not sure why this place was recommended by Kaiser. read more

My mom stayed at Pacific Palms for one month in August of 2020 after recovering from terrible fall. She stayed in the nursing home section of the facility because she could not do many of the functions of daily living. This review will be useful to anyone thinking about Pacific Palms for a short term or long-term stay given my mom was rooming with several full-time residents. Highlights: - The PT/OT/Speech Therapy teams were fantastic. The facility has a large gym and the team pushed my mom to recover her confidence and mobility. My mom felt a sense of connection to the staff. They are professional, confident, capable, and good communicators with families. When my mom was discharged, I spent time with the team learning how to care for my mom. I live out of state and was preparing my mom of an airplane transfer to move closer to me. We worked with my mom the day before her schedule departure practicing how to get her down the airplane aisle, transferring her to an airplane seat, etc. I felt supported and informed and empowered. If you have a loved one that needs rehab, I recommend Pacific Palms. - The wound care team is exceptional. My mom entered Pacific Palms with large, progressed stage 3 pressure ulcers and several sizable incision sites. In the 4 weeks at Pacific Palms many of the wounds fully healed and the largest of the pressure ulcers reduced in size by 75% , which is remarkable. Upon discharge from Pacific Palms the wound care nurse gave me clear instructions on how to care for my mom at home. The team are excellent communicators with family, and I will be forever grateful for their skill and abilities - The nursing staff is kind and will keep you informed if you call and advocate for your loved one. My mom gives them an A+. Like all nursing homes, there are different shifts and a lot of patients, so you need to take it upon yourself to check in daily, check in with your loved one and make sure their needs are being met. Upon discharge the nurse walked me through all the meds and made sure I understood next steps for continuation of care which I appreciated. In preparation for her flight, I asked that my mom build up her sitting tolerance. They worked with me on a plan so she could make the 8 hour trip successfully. - The Social Workers are amazing. I am out of state and had a lot of logistics to sort out for my mom's relocation. The staff was professional, patient, and work hard to meet our needs. They also checked in post discharge to make sure my mom is doing well, which was thoughtful. - My mom liked the library and the activity room (which she visited with PT). - My mom felt like the staff was friendly and kind. Low lights: - My mom complained a lot about the food. - Like most of the nursing homes that take HMOs, my mom had 4 people in her room. This made it difficult for the staff to tend to all the patients needs. That being said, they did the best they could and my mom gives them an A+. All in all, I would recommend Pacific Palms. This experience has taught me that we each need to play a part in advocating and managing our loved one's care when in a nursing home. Also do your homework on your Medicare supplement, traditional Medicare with a supplement puts the choice in your hands versus an HMO where you assign your medicare benefits and are limited to what is pre-approved and in network which is a higher number of patients in each room. I will say we had outstanding service from Optum/Scan/Healthcare partners (HMO) when we needed help advocating, reaching doctors, requesting support, etc. I hope this is helpful. read more