Sales 5/5: Customer service was great! Paperwork took forever from the bank side but staff was…read moregreat through that process. Truck 4/5: 2019 Ram, super clean interior. Exterior had some small blemishes but I saw them before purchas. Engine 0/5: After 1000 miles making.a massive ticking noise that I have been chasing. $2000 in so far in the engine. After working on it and noting missing and loose bolts it definitely had prior work done to it.

I usually don't do reviews but buyers DO NOT BUY HERE!!!! He sold me a car and I had my guy look…read moreat it I need a new engine. Now I have that either a car payment and I'm screwed. He was not nice about helping me either it. I know you don't know me but beware of this dealer. I even did my due diligence on car research. I've had it two weeks.

Dealer wanted several hundred dollars for my AC service, they also wanted to change to complete…read morework my A/C system since error codes existed, ignore the fact that a communication module they were replacing was most likely the root issue, and secondarily low freon from sitting for a few years. Springdale added freon, dye and oil, tested it return the car. It works great, and was about 1/7th of what the dealership wanted.

towed my car to their business after accident i was in. claimed on door and business card they are…read moreaaa. towing but still charged me for tow and 1 day storage. no military discount on anything. they would have charged 2 days storage after 3pm no consideration on waiting 1hr. more for me to pick up my car. without charging another day storage. if i could give no stars to this place, it would be too much. beware of this business for anything they do.

Pat is awesome! This is my 2nd purchase at this dealership and Pat always professional and great at…read morecustomer service! Thank you!

I dropped my car off to perform a setvice. I had to call the dealership a few days later because…read moreno one ever called or texted me to tell me my car was completed. The service guy said that he thought he left me a message. He never apologized when I came to pick up my vehicle. That doesn't show good customer service at all. How do you not call a customer regarding their vehicle?

I just purchased a vehicle here at Dennis Smith Auto, and had the best interaction with the…read moresalesman Jeff Wilson! Jeff was not the typical salesman that I have interacted with over the many years of looking at vehicles, he treated me with the upmost respect and honesty. I highly recommend doing business with Dennis Smith Auto!! Thank you Sincerely Wayne Shaw

Bought a beautiful car for my son to take to college. Great experience. Honest conversation,…read moresalesman happily answered questions and didn't try to sell me anything I didn't want. Very easy to deal with and they have a great selection of cars in the lower price ranges. Definitely recommend this dealer.

Rodney and Rob are both amazing service managers who work there.. they are highly competent and…read moretake care of their customers. I got the following preventative maintenance done on my 2013 328i xdrive which has 40k miles on it. Brakes installation, brake fluid flush and full, coolant flush and fill, front, rear differential and transfer case fluid drain and fill..

I found my dream car and it's located 2,400 hundred miles from where I live. The car is 18 years…read moreold. This could be a very risky purchase - there is no warranty for a 18 year old car! After doing my research on EAG I felt confident that the car is being sold from a very reputable car company. So I decided to contact EAG for additional information on the car. I sent an email and hoped to negotiate on the pricing. The car was about 10% higher than what I wanted to pay (compared to other similar listings on the internet). EAG was firm on their price and fully explained why. They are not just flipping cars. All of their cars are get a comprehensive inspection and get a full overhaul to bring the car back to new as possible. My car received about $8-$10k ***retail value*** worth of services and parts (Valve adjustment, oil pan gasket, belts, etc). All paperwork was done through email and FedEx. I was warned that the "rejuvenation" process can take several weeks before I can take delivery of the car. During this process, I received regular updates with pictures. When the car was ready. I booked my plane ticket (San Francisco to Cincinnati). The owner of the company pick me and my friend from the airport. We were treated to breakfast and a tour of EAG. We got an up close and personal tour of museum quality super rare cars (M1, Z1, M3 Lightweight, etc) After the tour, I finally pick up the keys to my dream car! The car was better than I imagined. The doors shut tight. No rattles. Everything felt solid. Everything functioned as it should (wipers, heated seats, AC, sunroof). I cannot believe that this was an 18 year old car. I chose not to ship the car back to California because I wanted to drive cross country to fully experience and bond with my *new* car. About 20 mins into our journey home, the tire monitoring warning and DSC lights came on. I immediately called EAG, and they told me to come back to the shop so they can look at the issue. They found a faulty sensor on one of the wheels and replaced it at no cost. We drove the car for over 2,400 miles, 36 hours behind the wheel, across 11 states, 4 time zones. The car was absolutely perfect and performed as designed. Once again, I cannot believe that this is an 18 year old car. EAG did a fantastic job and I am extremely happy with my purchase. Bottom line: You get what you pay for!

Ray was very polite and professional and helped us get in a car the same day. We bought a 2017…read moresubaru outback and had some bad experiences with other dealers in the surrounding area but were pleasantly surprised with the staff's attention to detail and kindness. A month or so later, no issues at all with the car. K.C. helped us with our financing and spelled out everything in simple terms and walked us through our options. Will definitely be returning in the future for our next vehicle.

Good service, I bought my car here years ago. I was only in for oil change. Fast service with an…read moreappointment. The staff nice, friendly and they are like a family. Bonus as you can see from picture , sweet pooch keeps you company while you wait.

Took my Ford escape in to them to fix my transmission and had it for a couple of weeks then told me…read moreit was fixed and charged me all most $1500 and I only had it for a couple days and was having trouble with the transmission and took it back to them under there supposed guarantee and had it for almost 3 months and then told me that they couldn't fix the problem and turned around and charged me another $500 for doing nothing to fix it in order to get my car back. Tried to talk to the supposed Manager and he was a total joke and shouldn't be running a place like that. Now I will have to take them to small claims court and deal with all that headache in order to try and get my money back. In my opinion do not have any work done there or you want be happy.

The worst experience I have ever had!!! Very disrespectfu! poor customer service poor communication…read moreand no accountability

Let's be honest. I am surprised my car was still running before I brought it in. I asked for a…read morediagnostic check, which was around $100, and an oil change and new tires and a rotation. I spent a pretty penny, and they gave me a list of things that needed to be done and the prices. Their prices are listed on the website so I didn't feel blindsided by the process. They were so personable, and honest about the work that was needed. They gave me "Ill have my dad look at it" vibes which was honestly great. I'll be going here for any car needs in the future

This will be my new go to for auto service. Very professional and affordable. I had the bumper to…read morebumper inspection. A few things showed up but they didn't try to force anything on me. I appreciate that.