We leased a vehicle from Columbia this morning. We worked with Mike Cantrell and he was amazing. He answered all of our questions and the paperwork took less than 30mins. We will be using Columbia for all of our future needs with our vehicles. He was quick and efficient and never rushed us or made us feel pressured. Maintained a good point of contact without being overwhelming. I went to other Chevrolet dealerships and wasn't impressed by the sales team or the choices.. Michael did the absolute most to make sure we were satisfied our new car and that it was what we wanted. read more

Careless corvette mechanics. Damaged bit rocker panels on my 2008 c6 corvette. Cracked both sides from careless lifting procedures.Then tried to hide saying they didn't realize they had screwed up.BS . brought car in for a simple brake service. Don't trust this dealership with your corvette. read more

Columbia Chevrolet - Corvette damage - Car Dealers Near Me - Cincinnati, Ohio

See all

I'd recommend Columbia Chevrolet at least after our first visit to their service department. We have a 2017 Suburban at 108k miles with a thermostat giving us issues on the radiator, like hundreds of other people online struggling with. My husband called and service department returned his call same day...amazing. Got an appointment and went to the drop off afternoon before. Checked in and the service department told me they'd run a diagnostic on it before replacing the two parts with a bill of $1000. They called the next day before lunch with it ready to go and for almost half the price. Less than a week after and they sent me a thank you card. Truck is running nicely and we can hopefully get more miles from BIG FAST. Thanks Columbia Chevrolet. read more

My 91 year-old dad saw a Cadillac he liked advertised for $9000. He went in the next day as soon as they open to purchase the car. They said it was actually $14,000 even though it was advertised for $9000. I wonder if this is just a technique to get people on the lot. Regardless it was disappointing and a waste of my dad's time and energy. read more

Baz and Corey treated us well and sent us on our way with the truck we came looking for. My husband and I were very impressed with this dealership! It's been the best buying experience we've had in the past few years. They graciously increased the trade in value of our previous car, to help us get the rate we needed. This was the driving force in the sale (no pun intended) because we really didn't want to deal with trying to privately sell our old car. They made it happen, rather quickly! Baz held the car for one day and stayed in touch with my husband to get all the paperwork and numbers together. The finance guy tried to give my husband the run around but hubs stayed firm with the numbers Corey quoted us and we got out of there with what we wanted/needed. They don't have the nicest waiting area but there is a TV room and vending machine. My kiddo enjoyed watching TV and playing with the books while Daddy bought himself a new truck. Great experience! read more

Columbia Chevrolet - TV room - Car Dealers Near Me - Cincinnati, Ohio

See all

On the used car I purchased from Columbia Chevrolet, the transmission died after 4,000 miles. They are not standing behind the sale at all, and tell me that the (6 month) warranty was up by 10 days. But during a check in call I made to their service department, they told me it would be covered, and even gave me the part name they were waiting on. Now comes the UNBELIEVABLE part of the story. They told me that the service manager I talked to had me confused with another customer. So their apology to me during my 4 1/2 week wait while my car sat in their shop was, "Sorry, honest mistake, we confused you with a different customer!" (that ALSO had a 2017 Tahoe recently purchased from them that had a bad transmission, and had a warranty question.) Can you imagine, of all the gin joints, that there was a customer JUST LIKE ME. So weak. And again, their gift to me for my troubles was an inflated repair cost ($7,200.00) But they would discount it by $1,000.00 for my troubles. I called another reputable Chevrolet dealership in the area, gave them my VIN number, and asked for an estimate on a rebuilt transmission replacement. $6,200 - $6,400. Imagine my surprise!!!! Stay away from Corey Taylor and anyone else at Columbia Chevrolet... read more

Copied from my Google review. People need to know to avoid this place. We were told twice our car was ready when it wasn't even safe to drive. They didn't test drive it and sent us on our way. I was almost rear ended twice because it could barely turn BACK into the dealership parking lot. We've paid over $1000 for a car that's not even in our possession. STILL waiting to hear something and they've had the car for four full days. **update. Finally got the car back after we had to tell them to test drive it (absolutely shouldn't have to tell them to do that????) ran fine for one day and now the check engine light is back on. Called before they closed (which we never actually know when they close, Google says 5:30pm but apparently it's actually 5pm) to see if we could drop it back off and we were told everyone had already gone home. This has been such a frustrating and unprofessional experience and it's not even over yet. Just go somewhere else. It's worth doing the extra research I wish I would've done before leaving my car here. We trusted this place and it was a complete mistake. read more

Excellent customer service! We were on our way from Georgia to Steubenville for the college graduation of two of our sons. Our rental car had a blowout on I75 south of Cincinnati. We put on the donut spare. Avis told us that the tire must be replaced with an exact match, including brand. We made several attempts that evening to find the tire and gave up. Early the next morning I found Columbia Chevrolet and called as soon as they opened. Jeff, the parts manager, answered and I explained we were in danger if missing our boy's graduation, and Jeff saved the day! He didn't have the tire in stock but said he could have it delivered in an hour and a half and would get the tire changed as soon as we arrived, and that's exactly what happened. I wanted to thank him personally but he was in a meeting. Jeff was genuinely concerned about our situation. Customer service like this rare. read more

I would give them a zero if I could. I was recently searching for a new car approximately 4-5 weeks ago. I found a 2015 Ford Explorer at Columbia Chevrolet that I was interested in, and called to schedule a test drive for that night. However, I wanted to go check it out before hand, so on my lunch break I drove over there. Now keep in mind I am a girl. So I was already skeptical about talking to dealerships because it's common knowledge that many salesman do not take woman as seriously in those types of circumstances. So I drive up there and find the car. I get INSIDE the car and sit INSIDE for 10-15 minutes talking on the phone with my dad about the car, while waiting for a sales person to come out. At one point a salesman walked by me, looked at me, and kept walking. These people let me sit inside their car without EVER EVEN BOTHERING to come talk to me. I finally left and promptly canceled my test drive, and am happy to report I found my dream car from a much better dealership AND for a much, much better deal. I suggest not wasting your time here. They definitely will not ever be getting mine or my family and friends business ever again. read more

Let me start by saying I'm really torn between 2 and 3 stars.... It took at least 15 minutes before someone helped me. Maybe it was because I bypassed all the brand new Camero's sitting in the showroom and went out towards the used cars after 5 minutes of not being helped. Finally got a salesman, and for the most part loved him. I was by myself, but once I mentioned 2 or 3 car tidbits, he realized I knew what I was talking about, and didn't talk to me like i was just a girly girl looking for something shiny. Seriously salespeople, knock that off!! So we looked at a few cars, and he really listened to what I liked and didn't like, and my budget. We found a Malibu I wanted to try, and he asked me if I'd like to go by myself, or if I'd like him to come along, major plus! I liked the car, but needed to make sure the 6'6" fiance could fit in it, which I was sure he would. And this, this is the awesomeness... He let me keep the car overnight, and drive it to work, to make sure I really liked it!! I didn't think anyone outside of small town middle of nowhere did that!?! Again major bonus points! But then the financing came along. Due to schooling, and moving more times than my age in the past 6 years, I still have my parents address on my license (and since I'm in the process of looking for a house, was waiting to change the address/my last name all at once) Even after supplying them with a credit card statement, in my name, with the card, and my current address, I was told that they couldn't finance me, unless I changed my license. Wait, what?! I'm sorry but I'm not forking out $75 and a week of my life at the DMV when I'm going to change it again in 8 months. Although he did mention we could just throw that in on the price of the car into the deal, but I'm sorry, the time and loss of sanity spent at the DMV is not worth it.... But they did have a nice selection at decent prices. And are very willing to take care of any little issues you might have with the car, such as adding cruise control or whatnot, into the deal. So basically everything in the middle of the whole experience wasn't bad... just the beginning and the ending. read more

Columbia Chevrolet - Car Dealers Near Me - Cincinnati, Ohio

Sales: Needed to purchase a new car recently though my employers discount plan. Columbia Chevrolet had the exact model we wanted, so my wife and I headed over. The showroom is nice and clean, as you would expect. Gary, our salesman, was very knowledgeable about the vehicles, and answered our questions without being too pushy. We went out for a test drive, and then went home without any pressure to make a decision. We came back 2 days later ready to purchase. Gary helped us work through the discount plan, and offered the car for exactly what was advertised through the plan. He then noticed we drove up in a Mercedes and, after verifying that we owned the vehicle, was able to get us an additional savings for driving a competitive vehicle. I did not know about this discount, nor ask for it, so I truly felt he was trying to help us get all the possible discounts available. All in all, we walked out with a great car at a great price after a pleasant sales experience. Thanks Columbia! Service: Went back to Columbia for the 1st scheduled maintenance, which is free with any new car purchase. Made an appointment the day before, and was in and out in less than an hour. They offer a waiting room with tv and free coffee, and vending machines for purchase of other drinks and snacks. Easy and uneventful, which is all I ask for from a dealership/mechanic. read more

If I could give them 0 stars I would! THIS IS THE WORST CAR DEALERSHIP EVER! Do not get anything from Gary! They're the definition of a SLEAZY CAR SALESMAN! I am current customer and I will never purchase a car with them again. I didn't learn about fees and my term until after my contract was signed for! They will lie about anything just to get you to sign the contract and Try to make you pay for extra fees! I do not recommend this dealership stay far away! read more

I bought a 2020 Suburban, when you spend 70K on a vehicle you would at least expect it to be detailed when you go pick it up. Not only that but the day that I picked it up they couldn't find my second key FOB - I had to make a second trip over there so that they could program the key Fob, Plus give me the DVD remote that they never put in the car. I asked that day if it could be detailed again since they never did it and there was all kinds of crap all over the floors just from the manufacturing carpet underlay. That day I bought premium weather mats in which they just decided to throw over the weather mats and not detail the carpet when you lift up the all weather mat you can tell there's all kinds of garbage still under there. I will not be buying from this dealer again or going here for services read more

Columbia Chevrolet - Car Dealers Near Me - Cincinnati, Ohio

This was by far the best car buying experience we have had when it came to the car salesman Gary Banfield and negotiation tactics. No pushy back and forth. I only had to view 2 offers from the finance manager to get where I wanted to be with purchase price and trade in amount. No nonsense of "what monthly payment are you looking for". We were able to leave and eat dinner and then come back and complete our purchase without any hassle. My only frustration... a full tank of gas is not provided if you're purchasing a used vehicle. I felt like I was still spending $20,000, and less than $30 in gas wasn't much to go the extra mile for customers. Overall, I highly recommend this dealership over everywhere else we have been. If you want a comfortable environment to purchase a vehicle , this is the place for you. read more

Great experience. I recently moved to the area without a car. My job doesnt start for another month so I was in no rush to buy anything. After multiple craigslist ... well let's call them fiascos... I thought why not lease a new car. I searched around for sub $250 leases and short term leases on sites like swapalease and found nothing but smart cars. I wasn't going to pay someone else to be seen driving a smart car. I'm brown and we fit 12+ people in a smart-car-sized rikshaw, but this is 'merika and the most I'm willing to stray from a pickup and a pitbull is a phev (plug-in hybrid electric vehicle) with a charger (which I feel obligated to call Petey). Anyway, I thought the Chevy Volt would be neat so I checked the Chevrolet website for a current lease offer and saw one ever so slightly above my price range. I called around to a few dealers who quoted me the same price as long as I was a decorated general who just graduated college and owned majority shared in GM. Until I called Columbia Chevrolet. They also asked if I'd served in the War of 1812 (clarification: this is meant solely to be a satirical portrayal of the current Chevrolet incentives and not a mockery of those for which the incentives are) and after not qualifying for any current offers the lease price was higher again than I expected. Until they, without prompting, mentioned that they were leasing loaner cars at a discounted rate. A price even lower than originally in my budget. Suspecting it to be too good to be true I warily proceeded in talks with a salesman. Now, I mentioned previously that I don't have a car. So getting around is basically metro (or lyft... sidebar: request me and my new volt!). So I did absolutely EVERYTHING over the phone other than paying and signing. Baz, my sales rep, was amazing. I know it's in his best interest to sell a car but this car was so discounted I'm sure he could have sold it to (insert person in no need of a phev here). He went the extra mile and made sure I was kept in the loop until the car was ready for pickup. He called me a day early and had everything set. I took two buses (one was late the other was early... wait for my review of the Metro, damn) walked in and left in an hour with my new car. I really appreciate how accommodating they were and definitely recommend them read more

I strongly suggest that you go to another dealer. My brother made an appointment to come in to look at a SUV that they had listed on cars.com. He talked to Gary and told him we would be there between 5:00 and 7:00 and Gary said that would be fine and he would have the SUV parked out front when we arrived. When we got there at about 5:20 the SUV was out front, but when I went in to find Gary, another salesman told me the SUV had just been sold, and that we were late for our appointment. Several salesmen and the sales manager where trying to figure out what had happened. Then they try to sell my brother a Cobalt. What part of SUV don't you understand! So they did not honor their commitment. The customer who bought the SUV was there doing his paper work, was laughing, thought it was funny. I suspect it wouldn't have been so funny if the shoe was on the other foot. I would like to add that none of the employees were wearing masks, which tells me they also have no respect for their customers safety. So go there at your own risk... but beware of unprofessional sales team and sales manager. read more

This place is a rip off. Tried to lease a Trailblazer for my daughter. Sticker said $28395 and they marked it up another $2000 because "everyone is doing it." There wasn't anything added. Just $2000 in vapor additions to take advantage of good hardworking people. Offered them sticker price and they turned it down. Understand the car economy and chip situation and where this country is headed. Do what is right and ethical even if it puts you at a disadvantage. You'll feel good and sleep well at night. That said, Beware, there is no moral fiber at Columbia Chevrolet. read more

Well I wanted to give this dealership a good review because I thought they were a reputable company and after 4 months and 3000 miles on the van I purchased for 8k - it's been nothing but a nightmare. Off the lot, I had to replace the brakes all the way around, the alternator failed which cost $900 to replace and now the radiator fan just died. Literally, 4 months after purchasing the van I've had to pay over $1500 in repairs. I'm super disappointed in the entire situation because the car is turning into a money pit which I did not expect out of a Chevy dealership. If you're looking for a used vehicle I would steer clear from this place. They clearly don't service their used vehicles and withhold information regarding the condition of the vehicle even if asked directly. Buyer beware. read more

I bought a new pickup from this dealer. It's about 45 minutes from me. My truck has a issue where I cant get truck shut off. Can't get key out. So you run down battery. I called this dealer I bought car from . 800 miles. They said I could bring it in and they'd look at it. I ask if they could give me a loner. They said that would be really tuff. And talked very unprofessional. It's like they can sell a vehicle to you but once you get it don't bother them about anything else. I did call a Chevy deal close to me and they will fix it since it's under warranty. Now they didn't even sell me the truck and treated me far better than Columbia Chevy. Way way better. I take it in Monday. They will give me another pickup for the day so I can work. So I'd say yep you can buy a truck from this dealer but once you get it, don't count on any customer service and don't totally count on a vehicle while you are getting your brand new vehicle fixed. My wrong to go there to buy in first place. Bad customer service read more

I had a great experience here thanks to the car salesman, Steven Frye. He was very professional and informative. Highly recommend the dealership and Steven! read more

After visiting a total of5 Chevrolet dealers, 2 ford , 1 dodge and 1 Honda dealerships, we chose to purchase from Columbia. the reasons are simple. Fair price, honesty / no hype artificial nonsense, no pressure of any kind yet a feeling that our purchase really mattered to them. From Steven our sales rep, to Jim the sales mgr, to Jim #2 the business finance mgr, there was absolutely NO pressure to buy, alter or accept their program. All dealerships should operate this way. Not the largest or fanciest establishment.....but what an easy, pleasant buying experience!!! read more

Gary Grever in the sales department was great. We are from Fla. and had time contraints on our stay. Gary came in on Thursday; his off day, to work on getting the truck from another dealer and seeing that all the add-ons we wanted were being installed. We had to leave on Saturday morning. Gary called us Friday evening and said we could pick up our new truck. I don't want to forget Dave, the truck rep. to helped Gary make it happen. We have previously purchased 3 trucks and 2 cars from Gary. He is great to work with. I utilized the service department for several years while residing in Cincinnati. They do an excellent job. This dealer group does an excellent job on customer service. read more

Mike, in the service department, was courteous and professional. It certainly feels like he holds the customer's needs and interests as his top priority. Well done! read more

I recieved a call from a sales man named Baz. I told him we were upside down in our car, what we owed, credit score, etc. He said come on up he'll get me $500 less than the sticker price at jeff wyler eastgate and give us an extra $500 over they're offer for trade in. When we arrived they didn't offer any less than wyler's sticker price and they offered me the exact same trade in as wyler. Then they couldn't get us approved which I tried to explain to him before we drove 45 minutes to get there when wyler already had us approved. What a snake in the grass sales man and what a bunch of liars. read more

Your staff is always courteous, knowledgeable, and gets the job done in a very timely manner. I recommend COLUMBIA CHEVROLET, to everyone and have gone to them for many years to service my cars. I have leased and bought cars from this dealership. Great customer service is their priority. read more

I had a great experience. We had initially went in to just look and get some quotes, but everyone was so helpful and fantastic that we decided to go ahead and get a new car right then and there. My sales associate, Johnny, was so patient and helpful and I am very happy with my decision. read more

Absolutely terrible business practices! Originally went in after reviewing the online pricing. Test drove a vehicle, absolutely loved it, and discussed numbers. I worked with Nick who readily agreed that he would submit my information to their direct financing ONLY as I did not want my credit ran multiple times.We agreed on the price of the vehicle and went home for the evening. The next afternoon I was notified by Nick that they could not acquire us financing. When I questioned him about the exact numbers that were ran, he then notified me that the online pricing was invalid and that he had to screen my credit for a vehicle that was $5,000 more. When asked why he did not contact me prior to screening me with that difference all he could say was "I've been doing this too long to make that mistake, I should have called you". Nick then tried to justify his actions by interrupting me multiple times and talking over me while I was questioning why this would happen. After numerous conversations with the sales manager Joe and Nick and promises of "we're going to make this right for you" I was then offered a deal that had a difference of $300.00. Buying a car is stressful enough that I shouldn't have to worry about deceitful and shady business practices. read more

I always wait to get my car serviced until I am back home and can come to this Chevrolet! I even showed up at the complete wrong day last week and yet they are so accommodating and very efficient. I wouldn't take my car anywhere else! read more

Johnny and Joe went out of their way to make sure I got the exact vehicle I wanted at a very competitive price. I appreciate their honesty and integrity. I will be back! read more

Horrible customer service! We live a 2 hour drive away. Allowed them to do a credit check for financing over the phone for a used vehicle, received a call back regarding approval but needed a down payment. Scraped up a down payment & called then back telling them we were going to make the trip down, asked for a car fax which we were told would be printed & ready for us. Get there Only to be told that the guy we spoke to was new & had made a mistake...no loan approval unless we buy new. Vehicle is too old for bank to finance. No car fax, guys acted as if it was a burden to even show it us, but hey they are more than willing to sell a new car. Not friendly, most of the staff would've rather been anywhere else but work. The next lot on our list told us that they could finance a vehicle same year no problem...the banks do it all the time. read more

Absolutely the worst car-purchase experience ever!!! If I had not wanted been searching the internet for months for the car, I would have told walked immediately. Made an appointment via the internet. Confirmed via email multiple times and arrived at dealership. Tag-team met my husband and I at the door with the sole purpose to delay us as another couple had come to the dealership at the same time (without appointment) from Indiana. They were allowed to test drive and negotiate while I was left to cool my heels and wait to see how it all turned out. I was asked if I wanted to test-drive while they negotiated. "For what purpose?" They ended up walking as they could not come to terms over trade in. The original salesperson I communicated with via email never showed her face. The salesman we worked with tried to make up for a bad situation but by then, they had taken the joy from buying my new car. Really horrible business practices. read more

Micheal Davis, Joe Becker, and entire staff a excellent. We had a great experience with Columbia Chevrolet and purchasing a new 2015 Chevrolet Malibu- No pressure and one of the most wonderful experience that we have encountered in a very long time. Mike Davis- is the man. Thank you Columbia Chevrolet- Kimball & Tracy- 10/15/2015 read more

I am from out of state and saw a deal online. Process was really easy with calling in, getting the OOD price, and having everything set up for me to come pick it up later in the week. Flew in and they had someone pick me up. At the dealership the car was just as expected and they had it detailed and ready to go for me. All the final processes were fast and smooth, and everyone was very nice. Highly recommend this dealership. read more

I was sold a used car and was told "if I was buying a used car this would be the one I bought" by Gary Grever the salesperson. Literally 2 days later the check engine light was on and has been on ever since. 2 weeks after purchasing the car, I blew a tire and then find out the tires are dry rotting. Of course there is no warranty on the car and now I'm out 600$ more for tires. Ripoff artists. DO NOT buy from them!!!!!! read more

Do not buy here! I was explicitly told a price by one salesman, just to come back the next day to buy the vehicle and they had raised the price by more than double. They are incompetent at listing prices online, this should not validate that type of price hike. They straight lied to me about the price, never shop at this store. Beware of any price they give you they will change it at a moment's notice. read more

Always a good experience. I enjoy coming in for service as it's always stress free and easy going. The people are great. Been going to Columbia Chevrolet for six years straight now. read more

Brought in my enclave foe 30,000 mile check up and was given a rental which was great! Car finished by end of day, was running late to pick up and they waited for me!!! How nice! read more

Got tag teamed by Joe and Gary Grover two years ago, typical salesman crap. Got out of there. Decided to give another chance, called Gary last Saturday, busy with client, fine, left number and sent email. No response. Did the online ask for quote thing Monday or Tuesday. Immediate response from Ms. Yelton. Several emails exchanged, last I received "Gary is working on it for you". That was Tuesday at latest, this is Saturday, no response. Guess Gary is still working on it. read more

This dealership is beyond incompetent. They don't even want to try to improve! I had a check engine light come on a few weeks ago. Columbia Chevrolet did a software patch, but ignored the diagnostic codes indicating a problem with the coolant valves. Two weeks later the check engine light came on again, and OnStar reported the same issue with the lithium ion batteries. I made an appointment through Columbia's website and received a confirmation and reminder, but the phone number on the reminder was no good. When I got through on a different number, the service department had no record of my appointment. The service guy said he would get me in anyway. Minutes later a manager called back and cancelled the appointment, because he found out I had given them a poor review on the first appointment. That is completely unprofessional. Now I'm stuck with a car I can't get serviced before a scheduled trip out of town this week. read more

I came here for a simple repair and both the parts and service departments were nothing but helpful and made sure I was happy. HOWEVER, I'm not giving 5 stars because of the poor service I received from a woman named Sherrell. She checked me out after my repair was finished and let me stand there until she was good and ready to ask if I needed anything. She told me my total and while she was looking at her screen I got my card out of my wallet. She stared at me like the 5 seconds I was taking out of her day was just too much. Not an ounce of friendliness, not a single smile. Then she proceeded to be short with me and slam my card and receipt down on the counter. Her attitude was nasty and distasteful. It wasn't what she said, it was how she said it and the way she acted toward me. This is so unacceptable I don't even want to go back because that would mean dealing with this woman again. You guys need to be aware of your customer service and the way these people are representing your dealership! Someone else would probably be happy to have that job and actually provide hospitable service to your valued customers! read more