Even though I did not end up using this company for my cross country moving needs, I was so…read moreimpressed by them and their customer service that it warrants a 5 star review. I worked primarily with Jake J., who was responsive, honest, and patient. He guided me through the process and followed up with me after we spoke on multiple occasions. When I asked him about a cheaper quote that I had received from a different moving company (they do their best to match quotes), he was honest with me about that particular company's reputation, providing me with links to unbiased and credible reviews (which were consistently poor and unfavorable). I know that some people may think that Jake was just trying to get my business, but he told me this: "Even if you don't use us, I would urge you not to use them. I'd be happy knowing that in the end you are in good hands even if it's not us." The main thing I gained from my interactions with Cross Country Movers was more knowledge. Moving can be stressful and confusing, but after speaking with Jake and asking him all sorts of questions, I feel much more confident in making moving decisions and choices. I truly felt taken care of with Jake. He was like my moving guardian angel! The only reason why I didn't end up going with Jake and Cross Country Movers was because my dad and brother are actually helping me out (the most cost effective option for me!). Jake was completely understanding and never seemed put-off by my decision-making. I recommend this company (and Jake) for anyone making a big move!!

Horrible Experience - Avoid This Company! I can't express enough how terrible my experience with…read moreCross Country Movers has been. From the start, the communication was absolutely dreadful. Once they picked up my stuff, I never heard a word from them. No updates, no tracking info, nothing. I had no idea where my belongings were or when they would arrive. The worst part? They completely overcharged me. The initial estimate was way lower than the final bill, and they tacked on extra, unexplained fees that were never mentioned during booking. It felt like they were just taking advantage of me at every turn. And now, even though it's been weeks, my stuff still isn't here! No one is giving me a clear answer or timeline. This company is a complete disaster and I wouldn't trust them with a single item, let alone an entire move. Do yourself a favor and find a reputable moving company. Cross Country Movers is an absolute nightmare. PS: I will write an complain everyday on here so people will know till my stuff come and all my stuff needs to come undamaged and nothing missing Sincerely ANTHONY WATKINS !!!

Needed to relocate my car from Austin to San Diego recently. They offered me a quote on a Wednesday…read moreand honored it until Monday next week to give me more time to finalize my decision. I even made an error in scheduling the pickup which they helped correct at short notice. Terms and conditions were clearly communicated. I was allowed 100lbs of trunk storage so that was a plus! (FYI: S2S is an agent and not the carrier itself.) They also provided a limited $100k insurance for the car (with some terms) included in the quote. They would not assume liability for any items stored in the car itself and that's perfectly understandable in context of the nature of the move. The carrier contacted me separately and coordinated a pickup. They too were very polite and communicative. The trailer understandably could not be driven into residential areas, so I had to drive out a few miles to meet the transporter both at Austin and San Diego. Based on my experience, I would highly recommend their services.

I had a great experience! Move from Los Angeles to Texas…read more Plus, the company arranged for my car to be shipped. Everything was smooth. The movers, including the car transporter, were extremely professional and good-natured. I highly recommend them and would definitely hire them again for the next move.

I had great experience with Long Distance Movers . They moved some stuff from our family home in…read moreAustin, TX to San Diego . Long distance movers showed up on time and worked hard. Thanks!

We needed to move our car across the country and Long Distance Movers came through for us. They…read morestay in contact with you and show up on time. They also quoted us less than other companies. Highly recommended.

Having never shipped any car in my life I had much trepidation but their reps were reaponsive and…read morepatient. If i had any questions it was really easy to get a hold of customer serviceand they had the answer that i need my for questions. They were right on task and everything worked out great. The driver took my car back to Texas in just 2 days without an issues. He tried to come as close as he could to the residence to drop off the car. The car was clean and unharmed. Excellent service. . . . . 5 star

Why on Earth is there anything but a one star review for this place??? Strung be along for two…read moreweeks and I had to call them every time I needed an update. Day before my move and they still couldn't find a way to ship my car so looks like I'm stuck driving it. Update: check out their passive aggressive response to me and ask yourself if this is who you want to trust moving your vehicle. I sold my car because they couldn't secure a driver. Once they did it was too late. That's the reason for the review. Need I say duh? Update again: wow these guys really are a bunch of jokes. Look at this guys moronic response. Must not be many car transport companies in Austin for these guys to be in business.

Just moved from TX to NY, and couldn't be happier with my moving experience. Trico made it so…read moresmooth and hassle free. Everyone I spoke to was polite and highly communicative, and their rates are very reasonable. The movers on both end were quick, careful and thorough, and my items arrived unscathed. Whew! I think everyone has a moving horror story (I know I do) so I strongly recommend doing your homework, (checking reviews, reading the Better Business Bureau complaints, getting at least 3 quotes) and hey, if a random reviewer such as myself can help make the hugely stressful task of moving a bit easier, then my job here is done!

So. Moving across the country can be stress inducing, so say the least. And you'll see from my…read moreprevious review that this particular move was not going as planned. I'm not sure who contacted who, but the day after Trico was supposed to show up and rescheduled (the day after my first review), Johnny a general manager reached out to me and literally saved the day. As I mentioned, the biggest concern that led to my review was two pronged: (1) lack of communication, follow though, and an unapologetic approach and, (2) leaving me stranded to hire alternate movers in a pinch and cancel a business trip. Johnny fixed it all. He was sincere and honest in his apology to me, worked diligently to fix the errors on Trico's end, rescheduled my move for the following day, communicated every step of the way, and made sure we reached an agreement that seemed fair for both parties in light of what occurred. Our belongings even arrived safely in Seattle a couple days early! I had planned to wait until the move was complete to update this review, and now that it is I can confidently say these guys are all they're cracked up to be. Our possessions were wrapped carefully, marked, labeled, and organized on both the front and back end. Johnny stayed in contact with me, constantly checking in. And their prices are beyond competitive. I can't recommend them enough. I just wish I knew Johnny personally so I could give him a hug. I hope someone from Trico sees this and gives him a raise.

I had to contact them for help after being in a car accident recently. Their assistance was…read morefantastic! My vehicle was quickly towed to the repair shop by the prompt arrival of the tow truck driver. I just cannot say enough how much I appreciate their prompt attention and excellent service.