I contacted Raines Heating and Air conditioning via texting. My concern was getting a maintenance…read morecheck up on my ductless heat pump. Response to my request for information was immediate and detailed. We set up an appointment. I received timely reminders. Bradley showed up at the specific time we agreed on. The difference in my heat pump now is amazing. The price was less than two other suppliers I had called. So pleased that immediately an appointment was made for next year's check up. I highly recommend Raines Heating and Air Conditioning. Thanks to Bradley for exceeding my expectations.

Bradley was so good at explaining what is going on. He fixed me right up and did NOT over quote…read moreproducts or Over Charge! 10 out of 10!!!'

I purchased my HVAC system from James Heating in 2021, and have them service my system annually…read more Their techs are knowledgeable and professional. Highly recommend them.

Our ac stopped working on the hottest day of the summer (103), so far. I called at 5:00 pm. They…read moregot back to me in about 5 minutes, and were at my house in 20 minutes to fix the problem. Both technicians were VERY friendly and courteous. They are now my go to company for HVAC. Thank so much

They came up with a cost-saving solution to a problem with our gas fireplace that saved us from…read morehaving to replace the whole thing. The technician was very pleasant and cleaned up around the job before leaving. I hooked up with this company at the Douglass County Home Show and I'm glad I did!

They installed a new unit on a new build, when we got to the house it was blowing but not cool…read moreair. They came out to figure out what was wrong but never called to tell me what they were going to do to fix it and never fixed it. We came to the house to find the unit continually blowing again without any cold air. I called to find out what happened, they said there must be a leak in the freeon and they need to chase the leak... they didn't turn off the unit just left it blowing and never scheduled the follow up to chase the leak and fix their unit! Totally not impressed.

Real pros work here, not the typical pirates you find all too often elsewhere…read more Their proficiency will save you money, time & frustration.

Alpha Heating and Air Conditioning has come out to service our heater and air conditioning for two…read moreyears. I spoke to Sherri to make an appointment and she explained all the different options we have for service. She was very nice and it was easy to understand. I am very happy with the job they did and the technicians have been very knowledgeable and very nice. I would be happy to have them back. And, I signed up for the twice a year service for more entailed service at a great price.

Mike showed up, worked with me on my install and I wound up with a phenomenal install and product…read more I got bids for twice the cost and half the quality of the 4.5 ton Mr. Cool Universal we agreed on. My system is so powerful, quiet and sips my solar electricity with the respect I deserved! Mike went above and beyond to see we were very happy with the fantastic results. Super find!

My home warranty sent "Mike" from this company. Except he didn't show at all, and I have security…read morecameras to prove it. Edit: They contacted me right after I posted this. I've attached the screenshot. They also cancelled the job and marked it as "customer cancelled", so this will be fun to send to the home warranty.

My heat pump was installed a year ago and has been wonderful - quiet, efficient and less costly…read morethan my prior system. Today was its first annual maintenance visit. Jesse was terrific - he called to notify me of his arrival time, he was courteous, careful and thoughtful. He took a few moments to reassure my dog! Everything was well done. I have referred people to Priority One and will continue to do so.

I fell for their "membership club," paid into it monthly, and got absolutely no service in the last…read moreyear. Trying to get a refund of my money has been a battle for several months. They're very congenial over the phone, but putting action to their words is almost nonexistent. Avoid at all costs.

They are amazing. My heater died on the coldest day of the year. I called one of the well known…read morecompanies and they couldn't come for a week. I called someone else and he didn't know how to fix it. He referred to his boss. he kept saying he would come but he never had time Luckily for me a good friend referred me to Garett Wolford the owner of BNI Perfect Climate Mechanical. They made time for me. They came that eveNing. They determined that my heater couldn't be fixed and I needed to replace it. They gave us several electric heaters that night to keep us warm. They sent us a proposal with choses. After making my choice, they came and installed my heater. They are excellent in every way. Always punctual and we're very reasonable. They are dedicated to serving. Thank you so much. We are warm now

Our Alpine‑installed Lennox HVAC system failed after only five years when the compressor motor…read moredied. Even though the part was fully covered under warranty, Alpine insisted we pay for the labor, $1,100 in refrigerant, and the $125 service fee. When I questioned the charges, they simply threw the warranty at me and pointed to the line saying refrigerant isn't covered -- as if that excused a failure that shouldn't have happened in the first place. Their original bill came to $1,750 for a problem that wasn't ours to begin with. Being charged for someone else's mistake just doesn't sit right with me. I asked multiple times for the service manager to call me so we could discuss the charges. He didn't call until two weeks after the repair was already completed. He claimed he had called several times, but after checking my call log, he had only called once -- and didn't leave a message. If you're looking for a company that stands behind their work and communicates honestly, you may want to look elsewhere.

Had alpine come give us a estimate on replacement of heat and air and was told that we were going…read moreto get our ducts cleaned for free. We'll after we had the system installed they said oh that's a 900.00 cleaning and sorry but we are not doing it! (After we had a 17,500 system installed) we won't be using alpine again! Don't like liars!

Jesse is fantastic! He is honest and fair. Prices are better than other companies and Jesse goes…read morethe extra mile. He is reliable and communicates with you quickly and regularly. I would highly recommend Jesse and will only be calling on him to help with anything I need for my heat pump from now on. Thanks Jesse! You're the best!!

Jesse has come out twice a year the last couple years to inspect my heat pump system and was very…read moreknowledgeable and easy to work with. Then this year I've been unable to reach him -- multiple calls and texts with no response. I did finally get a text back to a voicemail I left, but then he went silent again when I asked what his availability was. It's a shame, but it tells me he doesn't need my business and it's time to look elsewhere.