Excellent personalized customer service. The person I spoke to, Denese H. was pleasant and patient…read morewith my warranty claim. Since I'd received my knife recently, she helped me arrange for an exchange. When I first called I was put on hold and asked if I'd like to be called back. GSM Outdoors will actually call you back. I recommend this company for great customer service.

I will NEVER order or buy another GSM product. worst customer service I've experienced in decades…read more ordered 2 Yamamoto lures - only received 1. 5 emails with NO response. 55 minutes with 2 representatives in South Africa yielded zero results other than frustration. They would be better off with no customer service.

When we moved back to the DFW over 10 years ago we visited this store. It's a nice place in a…read moreslightly run down area. It's not in the main shopping areas so it's a bit out of the way, but they carry specialty items and name brands that the sporting goods stores don't carry. However, I wouldn't necessarily classify it as sporting goods, they don't sale the same stuff you get at Academy to Dick's Sports, they sale outdoor mountainy type of items... climbing, hiking, kayaking, bouldering, trail walking, camping ... that type of stuff, both materials and the clothes. It is really nice inside. It doesn't look anything inside like the older exterior shows. The staff and I believe the owner are super nice. I came in today because they carry Kuhl brand clothing, I was surprised that they had more styles then REI did, and they had longer lengths. Walked out with some, very happy.

This place is amazing. Got a new pair of trail runners and the service was over the top. They have…read morean outstanding selection of shoes including both shoe brands and shoes styles that the major chains don't carry. Plus they 3D scan your feet to ensure you get a shoe with the proper fit. If you're looking for quality and service I definitely recommend this shop. It's a bit out of the way but worth it.

Is it just the Dicks in Euless or does their customer service in every store suck this much? I have…read moreto go here pretty regularly as they are the nearest sporting goods store but it is always the same sales associates are all over the store talking to each other but never even acknowledge you. I stood looking at bats today for almost 20 min. Finally picked up some gloves and left. At the counter the unconcerned checker asked if I had found everything. When I said no she said sorry again not really concerned and rang me up. This is typical for this store. If you want help you absolutely have to chase someone down.

Ordered a Wyatt Langford jersey on the Dicks app that was shipped from this location. The jersey…read morewas shipped same day a few hours after placing the order. It only took a few days to receive via FedEx. Very fast delivery!

Apparently nobody works here today. Waited FOREVER for girl wearing camo to come to the front…read more Won't comes back here.

I recently purchased a Columbia jacket from Grapevine Mills and wanted to see what this Columbia…read moreoutlet store in my hood had to offer. In the past I've dropped in and not found any good deals. Maybe it was due to the change in seasons but this store had lots of great deals on my most recent visit. I was able to find two nice zip up jackets for $21.99 each, which I felt was a steal. The employees were very helpful and even offered me a bag, which I originally was going to decline but the sales associate must have seen the dollar signs in my eyes as I was looking around the store. Since this store is so close to me, I will definitely be back to check out their deals more often.

I bought a Simms G3 wader online at Backwoods.com in November 2020. The store sent me the wader…read morewithout an original box and a hip belt. Again, $ 549 wader without an original box and a hip belt. The customer service Backwoods.com wrote to me this: (Amy Burr commented: Thanks for contacting us. Unfortunately, Simms does not provide the waders in a box, which is the reason you did not receive them in a box. I am sorry that this does not make you happy, but we are unable to accommodate this request. Thanks, Backwoods Team.) It is not true. I requested Simms about it and got an answer that Simms sells all waders with a box and a hip belt. I sent the answer from Simms to Backwoods.com and customer service Backwoods.com ignores my e-mail. Have a problem to return it. Think twice before buying from Backwoods.com

Same as others said. I ordered two pairs of sunglasses off a $200 gift card I have. I guess it's…read moreworthless now because I never received the items. No response from any email address I could find. This company used to be good when they had a location in Tulsa Oklahoma. Hate to say it but if you take people's money without sending what was ordered and do not reply to emails then you get labeled as a scam company because that's what scamming is, stealing money..

Terrible service. I came in with a certain selection of shoes in mind. Sat down and noticed another…read morecustomer being helped and she was being helped. The worker walked up immediately after dropping off her shoes and he got my request. unfortunately both boxes were the same size though the box said otherwise. I waited 10 minutes for the worker to come back, but he never did. His coworker or mngr (tall guy) stood near by me without helping me. I thought I'd be a valued customer, but after waiting for so long I decided to leave. (He even looked in my direction, he wasn't assisting anyone btw). This is the second time as well.

Everything you know you need, things you want that you didn't know about, and things that are…read moredelightful surprises: all accessed in a bright, organized store staffed with knowledgeable and hospitable people.

First time here. Everyone was friendly and helpful. Restroom was clean. The store is well thought…read moreout and stocked. I can always tell the type of place I'm in by the gun counter and staff there. I just listen and eventually the quality of staff will be clearly shown. It happened within 5 minutes of being here. A good looking older woman came to the gun counter. There was an older guy behind the counter working on a fishing reel. The staff member was later found to be named Gary. She approached and was quite timid. She told Gary she thinks it's time she bought a pistol for long trips and was set on a 9mm. She had a few questions about carry/concealment etc. Gary's answers were sound and on point. But, that's not what impressed me the most. This did- She asked Gary which 9mm he recommended. I was kinda waiting to hear his advice. Unlike a lot of other gun counter sales guys, he did NOT try and sell her the most expensive, race gun that she'd never need or even feel comfortable shooting. Gary fit her for a solid choice. I mean, solid. Not the most expensive nor the least. He showed her the perfect pistol for her hand and needs. Fit it to her hand and explained the features of that pistol. It would of been my recommendation as well, if she would've asked me. Gary is a great example of a knowledgeable older gun guy that every twenty something gun guru needs to aspire to be like. Gary's knowledge and experience made me a life long customer. I'll try here before I go anywhere else from this point on.

There is nothing more frustrating than going into a store specifically to purchase something and…read morethere's no price on it on either the display or the home location. We went into Academy to purchase a Yeti cooler. None of the 3 we were choosing between had prices so we left without spending anything. The store barely had any customers so you'd think if they wanted to stay opened, they would do the bare minimum of having signs on the merchandise.

~01-27-21~…read more Immediately when you walk in you are greeted. The store is extremely spacious, clean and well organized. Texomaland's premier and largest supplier of firearms, ammo, accessories, knives, apparel and some miscellaneous food items. Extremely cool T-Shirts, and caps. They have a gun range on site. Which also includes classes for Texas license to carry permits. You need to sign up as the classes fill quickly. The customer service is incredible. The staff is very knowledgeable. And the prices are great. We will definitely be returning and recommend this store 100%.

Went in to buy three suppressors and five adapters for them, waited to be helped for at least 15…read moremin, one of their buddies walked in and he was helped without even acknowledging me. I'll take my money somewhere else.

I took the class with Spence today and it was awesome. Spence kept the class very fun and…read moreinformative. I'm new to firearms and Spence made me feel very comfortable and confident. I will definitely recommend this course to anyone. I'm actually taking more classes at Gritr

If you want your hard earned money stolen, by all means patronize GritrSports. I purchased a…read moremultipack of range passes for my son from a Gritr rep in December 2022. It cost me $150 for 6 passes. The passes are good for one year, the expiration date is written on each one, 12-2023. He has only used three, and has three remaining. Today he went to use the range and was told "we no longer accept those passes". My son said they don't expire until December. He was told, "doesn't matter, you can't use them". This is outright theft. Our family are all avid shooters and none of us will ever step foot in this place again. Nothing but a bunch of thieves.

5 stars. Awesome bait shop. Everyone is friendly and helpful. Been here a couple times. Literally…read morehad no idea it existed for the longest time. Great Variety of live baits, fishing equipment etc!

Last minute stop for bait. Luckily found this place open near Benbrook Lake/Mustang Park via Google…read moreReviews. Exceptional service and large variety of bait including night crawlers and different size minnows. Definitely making this our one stop shop for all our fishing trips in the area. Thank you Bubba for all the great tips and info! Big thank you to the young man for his excellent customer service