Appointment was scheduled for Monday Sept 8th. I called that morning when they didn't show up…read more They had claimed they had erred and put the appointment in their book for another month out, October 8th by mistake. I got a lot of apologizing but no one available to do the work, which has cascaded into negative impact on downstream work scheduled with other contractors on the overall project. To date, no one has contacted me to schedule the original work.

This was a terrible experience. These guys took advantage…read moreof a single mom and in my home screamed and insulted me in front of my children. They charged me $2200 to assemble my furniture and told me they weren't leaving until I do. I paid $750 already..which was too much for the job. They never went over hourly rate or pay with me initially. Then they called police on me and lied to the officer to say I wouldn't pay. I paid an additional $400. They also told me after calling police they weren't going to leave my home. These people are vultures. Beware of calling these people. They will cheat you out of money. If I could give no stars I would. They also kept taking breaks and smoking outside of my home and went to my garage. My autistic son has asthma. Never asked permission. Just took complete advantage of me. I was in tears after this.

I called Remis to see if he could repair the wood on our stairs that our dogs chewed when they were…read morepups. We ended up going with Remis, one of his competitors came out and never even got back to me with a quote. I was extremely satisfied with the quality of work he completed. Our stair and new wrought iron balusters look amazing!!

Remis installed new balusters (iron), new oak railings, and newel posts, and made a new oak trim…read morepiece (like a plate) to cover our pitted trim on both sides of the stairs. His woodwork is impeccable. He took his time (three days) to get the job perfect. He is a true craftsman. Our stairs look new and the cost was reasonable.

I hired Jesse to repair floating wetbar shelves that had started tilting forward. Turned out they'd…read morenever been anchored to studs, which was a real concern since they're solid wood shelves meant to hold real weight. Jesse walked me through the scope of work upfront and we moved forward. The job wasn't simple -- the wall behind the shelves had herringbone tile. Jesse opened it up, installed proper backing so the shelves could be bolted in securely, then redid the herringbone tile and matched the existing grout so well you can't tell any repair was ever done. That's exactly the outcome you hope for with tile work. While he was in there, he also fixed a leaking tub spout that required opening another section of wall for plumbing work, then patched and painted it back to seamless. Jesse's attention to detail was outstanding throughout. I'll be calling him for any future work at the house.

Jesse did an outstanding job from start to finish. I was particularly impressed with his consistent…read morecommunication and follow-through. He was incredibly flexible and accommodating with my schedule, making the entire process seamless. The quality of his work and his attention to detail are evident in the final results. I would highly recommend Jesse for any project.

Our 30 year old, builders grade patio door was in dire need of replacement so we started doing…read moreresearch and receiving quotes from various vendors. Naperville Windows and Doors stuck out immediately to me with quick communication via email and phone, along with free in-person consultation. There were no gimmicks, no games, no pressure to purchase, and a full out the door price (no pun intended) with no additional fees that would come later. Other people I spoke with tried to put some pressure on me with timelines and costs, but I don't do business with places like that. Don and Sandy were great and easy to work with, timelines were exactly what they mentioned, and the day of install couldn't have gone more perfectly. Jereen came by and did an incredible job on the install, with beautiful trim finishing around the interior / exterior and sealing everything up beautifully. The work was also completed in about 5 hours which was very speedy and efficient. The pricing was right in our budget and extremely competitive with all other vendors we spoke with, but the level of customer service exceeded everyone else by far. We'll continue to do business with them for all of our door / window needs in the future, looking forward to working with them again! Best, Charlie

We had a great experience with Naperville Windows & Doors. One of our windows was blown off our…read morehouse by violent winds during a thunderstorm. We did our best to seal off the opening with thick plastic and tape until we could get the window replaced but knew that wouldn't last long. One company we called wanted over $500 just to nail plywood over the opening. In the meantime, we called two window companies to get estimates for the replacement. The first company spent very little time and was rather short with us. They offered nothing in the way of covering the opening for the 6-8 weeks it would take for the new window. Then we called Naperville Windows & Doors. Their representative came to our house and took time to listen to us and address our concerns. Shortly after receiving our estimate (which, by the way, was over $1000 lower than the first company for the same window), Don (who I believe is the owner) came out to get exact measurements. When he saw the gaping hole in our house & our makeshift repair, he offered to nail the old window into place and seal the opening so we wouldn't be without a window for 2 months. When we tried to pay him for his trouble, he wouldn't take any money. Very impressive customer service! Needless to say, we chose to go with NWD. When our window came in, Joe came to install it. He was super nice & did a fantastic job! The window is beautiful & very solid. We were very happy with our experience with NWD and would whole-heartedly recommend them. In fact, we plan to begin replacing our other windows over the next few years & will go with NWD again when we do. Thanks again!