There are many more US Cellular stores closer to home for me but I make my way to Altoona to this…read morestore in particular because the customer service here is unparalleled to any of the other shops around town. They are courteous and highly knowledgeable. They multitask with the utmost care and respect between all the customers when the shop is busy. They are very easy to work with if there are problems and have often received small discounts for my wait and/or issues (ie- $5 off an accessory). If you are in the area and are a US Cellular customer, stop in and ask for Ben T! He's top notch!

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

We were looking to switch cell phone company's. Stacy is fantastic! She was very professional,…read more courteous and friendly. She really worked with us on finding the best plan to fit our needs. She didn't try to up-sale something we didn't want. She made us feel valued as a customer.

From the owner: AT&T, serving over 81 million wireless customersread more

They weren't able to help me with what I wanted and I appreciate the fact that they told me that…read morethey would go about fixing my laptop the same way I would. They did say that if I wanted them to fix it they would but they would of course have to charge me for their time. I fixed it on my own. Their honesty saved me some $ and I appreciate that. I should rephrase the first sentence. They were of course more then able to fix the issue but also felt that I could do it as well thus saving me some money. That kind of honesty is rare today. Good honest business that I would go to in a heartbeat if I ran into something I could not handle myself.

This place is a rip off. They try to charge you twice the amount you can get the same services…read moreelsewhere. I would not recommend.

Absolutely amazing shop! I had called 3 other shops for a quote on an iPhone 11 and these guys were…read morethe best price! They also finished my phone in 30 minutes and gave me a tempered glass screen protector! I will be back!

Literally brought my iPhone X back to life. Another shop up the street attempted a charging port…read morereplacement and sent us home with a completely non-functional phone. William dug into it, found the issue and had the phone good as new in a day. I'll never go anywhere else again!! Outstanding quality and service!

The customer service was incredible, some young man helped me get in and out the door and with what…read moreI needed and answer all my questions with the quickness!

You should pay more, let me tell you why..... My husband and…read moreI went to our local Wal Mart and signed up for US Cellular service. Shortly after signing up our phone was destroyed. Teenagers!!! We tried to go back to the Wal Mart in Ankeny to purchase a new phone and was told that the only phones that were compatible with our service contract were the REALLY expensive ones that I don't think many people could affort straight out of pocket and due to the fact that our plan was a plan through Wal Mart we could not obtain a phone on payments. The only choice we had was a "camping phone". Apparently Wal Mart was no longer going to be doing that kind of service contract through US Cellular. We went to both of our local US Cellular stores and was just given the national number for customer service. Upon calling I got a very uncooperative man who advised me I could not shut off our service without paying a early termination fee (even though we had just paid our bill and had a $0.00 balance on our account). I tried to ask him if we could purchase a phone through them that we could use with our service contract or something. He advised me that no, I could not. They had NO phones that would be appropriate for our contract. At this time I told him we would no longer be doing business with US Cellular, he advised me that they would not shut off service and would continue to charge us a montly plan fee until me paid off the contract and early termination fee to get it to stop. Now, according to the last correspondence I received owe more than $200.00 for service we have NOT used due to not being able to purchase a new phone and to get them to stop we have to still pay the early termination fee. DO NOT DO BUSINESS with this ratchet company. I am considering contaction the Polk County Attorney. This has got to be illegal on some level.

Went in for ZAGG Warranty repair. The guy who installed the new glass ($5 install fee) trapped…read moredirt under the new glass. The intimation was that if I wanted him to start over I'd have to pay again. So I'm paying $5 for someone to install it as well as I could. No offer to replace to make it right. Will never return.

Referred by my dad to get screen protector put on my phone…read more I actually first stopped by the Merl Hay location. He greeted me the second I walked in. When I let him know what I needed, he unfortunately didn't have what i needed. He quickly countered with that this location has it, and for the inconvenience he would help me out. I took him up on it. He called ahead and they were ready for me. I walked in and they got me the cover I needed and had me back on the road shortly. What's even better is the guarantee on them and I can just take it back. Super cool guys. I'll be back in the future.

Went here to purchase my new phone. I waited almost an hour and I was the only person waiting when…read moreI walked in. The agent was not friendly. He was so short with me. He cursed about the other employee. He acted like he didn't want to sell me a phone and tried to push me to order one online(I knew what I wanted). He was the worst agent I have had at any store in over 5 years. I would not have purchased if my old phone wasn't damaged and I needed something quick. He seemed annoyed when I asked about accessories so I didn't purchase any. Big fat fail for this experience. Amazon gets my money for cases and other accessories.

A salesman named Sam helped me with my defective device today. He was VERY helpful.read more