Let me start by saying, The 1st time in to the store was easy and informative. The upsell of…read moreproduct was on point. I got everything I needed and then some. I'm happy with the new phone. The fact I asked while in the store and asked about the charger and was told I'd need to purchase one seemed odd. 3 days later got a call stating "We forgot to give you the box for your phone and the charger, Come grab it" was inconvenient because I live in Tacoma. I said I would come by before end of the weekend. I arrived today, Sunday and this is where the customer experience went down hill. Alexandria was snotty, curt, and had a know it all demeanor. Very off putting. She explained in almost no helpful detail. They had thrown out the box because it wasn't picked up timely. From that point on when didn't speak to be yet spoke directly to my boyfriend. She was rude. Her reactions to my questions seemed irritating to her. I walked out of the store to let my boyfriend complete the transaction. I will not choose your store again. If a representative does not like her job and it's apparent, you have a problem.

I tend to like T Mobile prices and service. I tell my friends this, too. I went with a friend to…read moreget a new phone. He found what he wanted. It took a while for them to find out if it was available or not. It was! Yay! We went to pay and it turned out we couldn't buy the phone it outright?!? We had to pay for it monthly and pay the interest? That is f-ing ridiculous!! So now, we're on our way to buy his phone elsewhere! We were at the store more than an hour waiting for help and deciding which one was best! Gah!!!

Honestly I have worked with CellularSales Verizon for a good while now and they have taking such…read moregood care of me and the other reps. I also work in the military and go to school and with such a flexible schedule it makes my life so much easier.

I would leave negative stars if possible. I was led to believe I was starting a 30 day free trial…read moreof the new 5 G gateway. I was assured that I would be able to return with no obligation if it didn't work fore me. Every objection I raised about the contract was dismissed by the salesman as oh that's just standard. It did not work, probably too much foliage around my house. I tried to return after three trips (60 miles total) for advice. Was told I couldn't return to their store had to wait for Verizon to send shipping materials. They came today. The box is too small to fit original box in, Also enclosed was a notice saying there would be a $50 restocking fee. My so called free trial came with a total price tag of over $100 not counting gas and aggravation. The salesman I dealt with was less than honest and knowledgeable. Stay away from this store.

great customer service I've never been in and out with a working phone so fast as with. Selectell…read more thank you for such an awesome Free service - happy customer

This company is both growing and aggressive to help customers…read more Their selections are good and the services they provide are both friendly and professional. Check them out at any of their locations.

Unless you wish to be billed for every second (rounding .77 hours to a full hour; charging for them…read morecalling you to see if everything is working; charging for compiling an equipment list they will be installing) being harassed for their internal billing mistakes and being strong armed (pay what we say without question or we won't perform work), don't care if anyone responds to email requests for explanations, then I recommend staying away from them. We very much enjoyed and respected the first tech with whom we worked. There has been recent turnover in both the tech staff and administration and no desire on the company's part to work together to get through this transition which has forced us to move on. Unfortunately, they continue to strong arm and are not being professional during the transition.

DO not use this company for your tech services! they erased my whole computer hard drive without…read morebacking it up and deleted all of my photos. They are ineffective and did nothing to rectify the situation!