This is the worst internet provider I've ever had if I could give them zero stars I would…read more Unfortunately they are our only option in manly,ia so until we can find something else we are stuck. When they came to install, the tech didn't put booties on and tracked mud in and stained our brand new carpet, we informed him of this after my wife had cleaned up after him and he did not apologize and then did it two more times. We had to install a phone jack for the router I told him I wanted it upstairs so we could get the best signal possible but he simply told me he didn't want to do that because that's too much work and his day was almost over with so against my wishes he told me he had to go check something out downstairs and came back up and said you're good to go and he set it up where I specifically asked him not too me and my wife have been trying to get this resolved for over a year now and when we call they tell us they can't do anything and hang up on us, so we went to email, we were getting responses until I was to the point of scheduling a time for them to come fix the problem, and they completely quit replying I tried a couple days later and I have still not got a response. In conclusion if you have other available options for internet providers please explore those options this company is absolutely terrible and they have zero customer service skills. They don't care or even try to act like they care about their customers, this place is a joke, I am almost to the point of going without internet just so I don't have to deal with them. DON'T USE THIS COMPANY!!!!

From the owner: Qwest is now CenturyLink. Want the best home phone service, affordable long distance and high-speed…read moreinternet? Go with CenturyLink for the ultimate home technology. DSL lines get you online with fast, easy internet access.

I am owner of Avenue Of Homes Charles City. We have closed our Charles City Sales Lot. We have had…read moreonly one choice for internet service and Unggoy internet service was erratic and slow. Thier follow up and service is even worse. It took about a year for them to install a device to try and make it better and it still was terrible internet service. In the past Avenue Of Homes had pre-paid our annual invoice $779 for service. I notified them in November 1 via phone and email that we were ceasing business and no longer needed service. Since then, I am receiving delinquent email notices with no invoice attached. So again, I call and she tells me I owe something like $800 for entire upcoming year of service. I would have paid a month or so but they were extorting me for entire year. I hope they take me to small claims as I have copy of every communication I sent them. I never write Yelp review but Unggoy SUCKS.

When I first purchased, they told us they have 24/7 tech support. When I did have issues on several…read moreoccasions, I had to leave a voicemail and never received a call back from tech support. Later, they changed the wording to say we have to leave a voicemail for after-hours tech support, and then again - never a call back. The internet is out SO MUCH, often after-hours or early morning. Just last week the internet went out during FOUR client calls. In the last two weeks the internet has been out SEVEN separate days, and is often so slow when it is actually working that it's rendered pretty much useless. The ladies on customer support were nice, but as I call more and more because of service being down, they are rude. Listen, I am paying for a service I am not getting, it's costing me time and LOTS of money. If I am nice to you, you should reciprocate, especially since I'm the one paying YOU to give me a service! They've turned off their reviews on their Facebook page, too because of how dissatisfied people are with them. Guess it's time to go back to Mediacom:( **UPDATE 11/28/17** It's been 48 hours without internet, for everyone. They're deleting concerned comments and questions from their social media pages and ignoring their customers. This does not sound like a stable, reliable, trustworthy company. RUN.

The company never answers the phone and never returns your calls. When I actually got through and…read morereached them they appeared to not care. Totally awful.

From the owner: We are the local source for DIRECTV Satellite and Internet. Why call a 1-800 number, only to be…read morefrustrated. Call the Local Professionals at PR Connections, get accountability and the service you deserve! We genuinely care for each and every one of our customers, and will do what is necessary when you need it, where you need it.

I have never experienced such shitty Internet in my life! I have never left a review on anything…read moreever but this is the worst shit on the face of the planet! I literally can't do anything whatsoever on this internet! You can't watch videos, do homework play games, absolutely anything, I bought a $50 extender just to get it to work for 1/20 of the time.. you pay double for this then you do for top internet providers, so please everyone and anyone reads this, get literally any other internet on the face of the planet because this shit does nothing!

Their service is awful. The internet is awful it constantly disconnects phones, laptops, tablets,…read moreand gaming console from the internet. Upon contacting customer support they blamed me for a faulty router and said I had to pay for it even though I just got it from them. Customer support was incredibly rude and insulted my intelligence.