Had a bill issue. Went to the store. Told me to call the technical support…read more I explained that I had already, twice. Told me to call again and ask for a manager. I have been a customer for ten years. Not anymore.

I have dealt with the employees of this store for four years. In that time span I have been lied…read moreto time and time again. A few of the employees have been rude and spoke to me in a condescending tone of voice when I try to explain the reason for my visit. Do yourself a HUGE favor and buy your cell phone service from a different provider.

Only one employee working. Four customers deep and no idea how long the wait time would be. Was…read moregreete, "It will be a while. Welcome to Verizon." No apology about the potentially long wait. Can't wait for the Oak Hill loc to open.

Bought a $1,800 Samsung Galaxy Fold 3. Drove all the way from Virginia. Paid the $25.00 fee to port…read morein my old phone. Then when I picked it up, they said I had to pay another $25.00 to do it there. Said they were short staffed, there was one other customer other than us in the store, with to employees. Drove back home and it was done in less than 10 minutes. Guy with dirty blonde long hair.

the service at T-Mobile beats all other cellular service.. the staff is very knowledgeable and…read morehelpful. I highly recommend T-Mobile and Alex Wills has helped my family and I with all our service needs.. 10/10

Truly the worst store I've ever visited mf wants to sell you non apple parts and say you're sol…read morewhen your phone goes bad. Tries to insult your intelligence. I DO NOT RECOMMEND. He calls people liars. don't waste your money here.

Great experience getting a screen replaced. The owner could not have been nicer or more competent…read more Replaced the screen while I waited. Price was very fair. 6 month warranty on the new screen.

We had a great experience at the Optimum store in Beckley. Our consultant, John White, was super…read morefriendly and helpful, and honestly he made our day on this Sunday afternoon by going above and beyond to assist us. Thanks again John!

Horrible! They have canceled my install three times already, always because I supposedly have a…read morebalance. When I call, they agree that I don't have a balance! No one seems to be able to fix the situation. Billing says it is technical support and technical says it is billing. Absolutely mind blowing! There does not seem to be any local phone number that you can use to call the local store (which I can't get to and which does not even open until 10:00 AM when I am at work). Does anyone know a local (304) number for the Beckley office?

Pretty disgusted with a female employee at this location. As a 14 year combat veteran, it is highly…read moredisheartening to hear someone say theyre a veteran too, only for them to admit they never made it out of Air Force basic training & was "medically retired" without ever doing their job. Then, has the nerve to say, "I got the check though. Its all about the paycheck, right?" UH, NO. You're a disgrace & you DID NOT SERVE. You are NOT a veteran & should be ashamed of yourself. Bc NO, for some of us, it was NEVER about a "paycheck". Stop calling yourself a vet. Id fire you immediately from my store, but thats just me. The last 3 of her sales rep number is 399. She wasnt worth remembering, so I cant recall her name. Dirtbag is all I can think of. Whatever. I dont recommend T Mobile, period & especially that wanna be vet working there.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.