New internet-only account works well most of the day, but commonly drops for an hour or so. Call…read moretech support, wait 45 min on hold before getting a tech support person, work with tech support for 45 min to troubleshoot, tech says nothing more he can do over the phone, so set up service appointment at tech's recommendation, availability more than a week out, schedule appointment for about 10days out, get a 4-hour window when I have to wait at home for their tech (ok, pretty standard), days later receive VM from BendBroadband telling me I need to call their tele-help number to troubleshoot over the phone first or they'll cancel my service appointment. Wha?! I call back, wait on hold for 45 min until a real person answers, make sure they understand I've already spent 45 min troubleshooting over the phone and it's their tech who told me to make a service appointment. Appointment day arrives, I wait at home for tech during the four hour window, 3 1/2 hours in I get a call: we're running an hour late. An hour and a-half later 5 two techs finally arrive. They make some adjustment, say it's all fixed, and in 30 min. they are gone. That's truly noteworthy service. Next-day update: Conducted a speed test of my high-speed BendBroadband service: 0.53 Mbps download, 5.13 Mbps upload.

The worst organization I've ever dealt with. Go to T-Mobile, Century Link - anyone. Horrible…read morecustomer service. Difficult bill pay.

Okay, I'm going to do it, I'm going to give them 5 starts. One of the few...... My shout out is…read moreto Colton. Unbeknownst to him, his assistance with all of these phones was HUGE. Super professional and incredibly helpful through the whole process. It's a process, a system. But, if you work the system, it works!! You park, get in line, get on the list, told when you are going to get help and help comes!! I got a new phone for myself with Colton's help, then a few weeks later, got phones for my daughter and father and again, with Colton's help. I was easy for me, my daughter's situation was moderate, my dad was complicated. Colton didn't skip a beat and we have three new phones in our home and three happy customers. If you are up to it and are willing to work the system, their system does work. If you are impatient and crabby, I get it, but it's going to take a lot longer to resolve. So, my advice, be patient, realize that we are all in this together, that the staff is just doing their job and doing it to best of their ability with the resources available.

Without a doubt, the worst customer service I have ever recieved…read more 2.5 hours spent trying to batter through the impossible automated system, and never did get an actual person on the phone.

I've been with Webformix for 19 years. Always reliable. And their tech staff is the best. They just…read moresolved my router problem over the phone at no charge. Now I'm back up and running fast. Thanks, Eric!

Awesome. Finally a strong affordable internet in Powell Butte…read more They are friendly and punctual.

These one star reviews must have not used bend broadband before…read more.. Our BB WiFi was $75 a month and (no exaggeration here) we reset our router every single day, multiple times a day. Two of the rooms in our house didn't even get it, and our place is about 1200 sq ft. Century Link on the other has been OUTSTANDING! We switched to them about 6 months back, haven't had to reset our router even one time, we get the same quality WiFi in every room of the house, and only pay $50. Can't speak to the customer service because we haven't had to call them since installation, but I can say that the service we got that day was awesome. The guy showed up early, got it installed wicked fast, and then we shared pictures of our dogs and he helped me find some cool places to visit on the southern coast for our upcoming road trip. Might have had some issues in the past, but everything seems to be flawless w this company now!

Terrible Service. Internet has been intermittent for 2 weeks…read moreafter a thunderstorm. I have to use my cell phone's Personal Hotspot for internet. And, Century Link will not give a rebate after weeks of no service.

Horrible wifi. the service from them has not been extraordinarily laggy wifi :( good luck trying to…read moreperform with this wifi

Our internet service had been running slow for months; Trevor and Sean came out promptly and…read moretimely, diagnosed the problem and instantly fixed it! They were kind and professional. KUDOS TO TREVOR AND SEAN!!

Century Link DSL internet service is awful. The last few years have been one outage after another,…read morewith no rebate or discount ever mentioned. StarLink internet is looking better than ever.

I would give no stars if I could. We were loyal customers for many, many years in spite of cruddy…read moreinternet speeds. I finally got tired of it and switched to another provider. Because I called 7 days into the cycle and the bill had already been printed, they would not prorate and refund my money for the remaining part of the billing cycle. I will NEVER again use them for my internet needs!

DISH never provided my two local channels, ABC and CBS for the entire time I was with DISH…read more Additionally, the CW was never provided in high definition. Local channels were promised as part of the service when I signed up, but were never provided. I finally had had enough so I stopped my service and now I'm being charged a $320.00 early termination fee. It's a sorry business that does not deliver as promised, and then charges you when you finally move on to a provider that actually does what it promised to do.

They won't let you cancel no matter HOW MANY TIMES YOU TELL THEM THAT YOU WANT TO. Expect to be on…read morehold for a half hour before you can even go through the horror of trying to cancel.

I had very high hopes when I started service with BendTel. They seemed to have solid customer…read moreservice and reasonable options for a local ISP. They even worked with me on price. Unfortunately that's before I was sold on one service, and then slipped a contract for a different service that operates at 1/10 the speed and locked into a 2 year contract. I'm a business owner, not a network engineer. A difference like that needs to be explained before just giving me a bait and switch inside of a contract. When I reached out to try and come to a resolution I was Chastised by my sales person Doug because I contacted the wrong account manager who coincidentally seemed to be the only person willing to help. After that I simply wanted to be let you of the contract I was tricked into agreeing to. Today I was informed that the cancellation cost would be over 4 thousand dollars. I'm absolutely sick to my stomach over the experience, and can't believe its happening from a local company inside of Bend.

Be absolutely certain to read the fine print on their "Service Agreement"…read more Be aware of high taxes and fees that are not disclosed upfront!! Also require they establish your password, they know it and you can not change. Seems strange to have to share password to my business email account with their staff. Started service on 9/25/18, cancelled on 10/29/18 and one and only bill was $662.58. That is $20.00 per day!! I had 3 phone lines and internet service for a one person office!!!! Would not recommend.

My cable tv stopped working and my internet stopped working so I called Bend Broadband...guess…read morewhere my call was routed...you guessed it...The Caribbean!! They said that the local office in Bend Oregon was working on it because alot of people had called in Redmond.. Wow what great local customer service!!!

The absolute worst service provider I have ever dealt with. They provide me internet service and…read moreare the only provider unless you do satellite. If you have an issue it is at least 10 days before a technician can come and fix the issue. What a joke.