I believe we were "helped" by Kyle on Monday. Arrived at 9:40 am expecting most stores are open by…read more9 but when we got to the door he ran over and quickly locked the door as we tried to open the door, not realizing they weren't open yet. No smile just a glare. We left and came back later and were treated so rudely we ended up walking out. If you are not making them a commission don't bother going to the store In Grants Pass. Writing this from T Mobile where we were greeted with respect and kindness.

If you want to waste your time and get poor service take a trip to this store. Don't bother calling…read moreahead because they can't actually be bothered to help you or look to see if they have what you are looking for. I asked several times what the difference in the iPhone air was and it wasn't until I said what about this or this did the person actually give me any useful information. If you didn't know any better you would think they were trying to get you do it o line so they keep sitting.

I went in to the store on Delta Waters on December 24, 2024 to purchase a last-minute gift of an…read moreiPad. Well, in the store, they convinced me that there was a special going on for an iPad and an Apple Watch, I agree to this I felt that it was a good deal. However, after spending two hours at the store after everything was said and done, they went to scan my drivers license and it had just expired in November. They would not take my current passport or any other government issued ID but a drivers license. This was a bust and a complete waste of time. Then they convinced me to turn my iPhone 12 Pro in for the new 16. I told him I did not want to make any more installment payments and they said they would give me $830 credit for my old phone and I paid the $369.99 in cash that day to pay off the difference so the new iPhone 16 would be completely paid off and I would just be paying for the service. Recently did an update if you were going to change any information, passwords, etc. you have to wait one hour. It was Christmas Eve and everyone was antsy to get home and no one wanted to wait the hour It was going to take to unlock the phone. After spending three hours in the store, they did let me go home with my new iPhone 16 and said they would send me a return kit in the mail and all I needed to do on my own time was wait that allotted one hour and finish the transferring from the old phone to the new phone. Put the phone in the box mail it in and I would see a credit on my bill. After coming back from vacation, I never received a box in the mail. I checked with the house sitter who is getting our mail on a daily basis, she said that we never received a box or any packages. Now I call in and I see that my new bill says I owe $830 in installments. The exact thing that I did not want. AT&T said there was nothing they could do for me because it was past a 30 day Deadline. I was never informed that I had to turn The old phone in before 30 days. If so, I would have Made sure it was done. Long story short, I should have asked the staff to stay later than 6 PM when the store was closing to finish my transfer of information. Now I'm $830 in the whole Bound by a two-year contract that I did not want to sign but now I automatically am in because I did not get the credit for my old phone. On top of this, I was not able to go home with a iPad As a Christmas gift for my husband. I ended up going in on December 26 to Best Buy and purchase an iPad from there because I did not need a valid drivers license to make a purchase. I guess this is on me, but it is extremely frustrating that I'm in a contract, I owe money that I told was going to be a credit and spent hours and hours of waste of time to walk out of the store empty-handed. Then to be told by AT&T customer service that there was nothing they could do. Their hands were tied. I'm extremely extremely disappointed I have been a loyal customer for 10 years, I would've thought that being in customer service for over 20 years myself that there would've been something they could've done for a customer, other than walking away with a bad taste In their mouth and And no faith that AT&T would make it right. Extremely disappointed.

The tech I had was so rude & dismissive that I will never go back to that store again. I'll drive…read moreacross town to avoid this store on Delta Waters. To many disappointing and disrespectful things happened from this SERVICE person - unbelievable ‼

We received stellar service from Wes today at your 220 Ne Beacon Dr Grants Pass, OR 97526 address…read more We recently took over a business which meant we needed to transfer the previous owners phone numbers to one of our old phones. As a result of this swap, we dropped calls. Customers kept calling our other line telling us the main line was disconnected. What a nightmare! Who knows how many crucial calls we missed? Wes flew in like Batman, sans the cape and accessories, and saved the DAY like the total superhero he is. His suggestion, we swap to a new phone. (my old phone never worked right anyway) It sounded really complicated...we needed to swap to one phone, then the other, then back again....I think Wes saw my eyes glaze over and my jaw drop because the man literally then proceeded to draw me a schematic of how this phone switchy-switch was going to happen. He brought the technical jargon down to my level. Not only was the whole process done quickly, but it was done with ZERO hiccups. I came in ready for delays and hiccups. I came in expecting no less than a two hour process. We were done in under an hour and started getting customer calls while still in the store!!! Wes also went above and beyond and got our phone to properly display our business name when we make outgoing calls. Something that I have been nagging my business partner to take care of since at last November. He even called our phones to make sure that they were working AND to make sure the name read properly. What's more; He even put the phone in the protective case for us. What an absolute legend! 5/5 stars. I appreciate the customer service, the business transition has been incredibly stressful, but with his patience, kindness and efficiency he removed one more weight from my shoulders. Thank you, thank you!!

They need more people with better customer service! If you go here you can always expect a wait or…read morefor them to close early. I hate us cellular! I asked for a text or call since there where at least half dozen people in front me. No they won't do that. Verizon will! But dammit 1 star * at least there is service at my house.

Stopped in on Saturday, 5-10-25. We were immediately greeted by the only employee working. She…read moresaid that she was the only person available and that she was with another customer and it would be a 30-45 minute wait. We decided not to wait. I do want to point out that she had very good customer service skills by acknowledging us and explaining the situation. We had just come from the other Verizon store in town where we got zero recognition from the only employee working there. Would give 5 stars but I don't know why both Verizon stores only have one person working on a Saturday when most people are off.

Customer Service was 100%!!! I have been a customer for over 25 years. I needed personal and…read morebusiness service and there is a young lady by the name of Andreana Morales, who was the most professional representative I've ever come across. Andreana was able to help me get two new phones devices for my family members and assist me with my multiple line business account. Killed two birds with one stone in the least amount of time it would've took if I tried changing things myself. Andreana was extremely patient and is very knowledgeable about the equipment, product and services Verizon has to offer. If you don't know something, come in and see her! Verizon, YA GOT A DIAMOND! She's a keeper 4L!

Wnt in to replace my sceen and dude broke my glass back on my galaxy s7,and I just looked inside my…read moreother box and my volume down button is missing from the phone. Hmmm . Dont use this guy he is not only rude but your phone will be worse off .

Lousy Amazon Hub pickup. Not open on weekends. Guy there is grumpy & has no customer service…read moreskills. He basically acts like we are lucky he was there to help us.

Had a good experience The clerk was helpful and…read moreknowledgable I would go back again Lots of products to choose from The last time I was in the chat cat store was not that Pleaant It's good to see they have changed to the better

The guys were nice. However they replaced my screen , after my phones keyboard was broken. Not…read morehappy, and they weren't very intrigued to help even though they agreed my phone was broken. Said that the screens were probably not compatible.... then why would you use it? Would never go back.

Jeff the owner is super helpful and honest .He knows what he's talking about and is about saving…read morehis customers money. he always has a smile and makes u feel comfortable

I'm giving Spectrum three stars because of the EXCELLENT customer service we had from Jacob, the…read moretechnician who came out today and got us back on the Interet and also got our Spectrum app working again. ***Thank you, Jacob!*** However, I'm not going for any more stars because we weren't able to book Jacob until we went to the Spectrum store 1-2-3 times. That is, of course, time that we'll never get back. The first two times, we got the same counter guy who seemed like he knew what he was doing... but didn't. I won't give this person's name out because I don't want him to lose his job. But if I ever go back and he comes up as my counter guy (assuming he's still there), nope, I'll pass and wait. This guy initally gave us a new router to install, but as soon as Jacob looked at it (two days later), he could see it was a lemon, which is why we couldn't get it to work. We then went back and got a new modem and a new router from the same guy. At this second visit, this guy did a few other things on his phone which he said he was doing especially for us, that he really shouldn't be doing it, but that whatever he was doing would supposedly connect us remotely. That didn't work, either. But we couldn't find that out until we went back home to check. The third time was the charm when we got a different counter guy, who gave us a $10 credit w/out asking (the first guy told us he wasn't allowed to do so, saying that store security would be compromised. Huh?) and seeing how upset we were, booked us Jacob. This was late Friday afternoon, and Jacob made it here on Sunday afternoon. So, we were unconnected for two days, which cut into my work and wasn't fun at all. Next time, we won't try to fix anything ourselves, despite being told how bing-bang-boom, easy-peasy it would be. We've now learned our lesson: if we ever have **any** sort of equipment issue again, we'll immediately make a service appointment. However, it seems to be company policy that the counter folks don't WANT you to make a service appointment unless you insist. So, fair warning: stand your ground and persist and insist on an appointment. If the equipment is faulty, there shouldn't be any charge for the service call. At least, Jacob didn't charge us. Thank you again, Jacob! :)

They don't tell you about the $75 installation fee, etc upfront. A low price will be discussed, and…read morethen they'll just receive a $200ish charge out of nowhere. Not cool, very shady. Overcharged right off the bat. But god forbid you have to close a card or idk, are working 7 days a week, 12 hours a day as a paramedic in a rural area that is very understaffed with medics and forgot to update, this is what you get harassed with and they turn off your internet very quickly. Their phone auto system will hang up on you, employees give attitude. TRASH.

Jeff at cricket is absolutely amazing!!! he goes above and beyond for his customersas long as he is…read morethere I will forever be a customer

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Grants Pass store today.