Dishonest and incompetent! First of all they do not know what they are doing and on top of that, they cover their ineptness with shady business practices. Monday July 23 I visited the store where they didn't have enough associates and they had zero clue of what they were doing. After waiting 30 minutes to talk to someone all I wanted to do was move my services over from Verizon and add a line. I was told that I could get iPhone 8 for free or upgrade to iPhone X and pay the difference monthly, I chose the latter. The transaction was less than smooth as the associate Fabian had no clue how to transfer a line over and had to call a friend for help. After being unsure of what he was doing he eventually got my existing iPhone switched over and then it was time to add iPhone X. He said that I just needed to pay the sales tax of $98.97 and then the monthly payment will be around $15. They said that they were out of stock and needed to order it. He then asked for my card to process a payment for the tax of $98.97 and the phone would be shipped to my house and I bring it in for them to activate. I had asked why not just ship to store since I have to come in anyway. He said that's just how they do it. I asked for a copy of the paperwork and he said it will be in the box. The following morning when checking my bank account is when I got the shock that instead of the authorized amount of $98.97 there is a charge of $498.97 on my account! I then immediately call the 800 number where I was rather rudely told that there was a $400 security deposit added, she then told me she couldn't do anything since the charge originated from the store and that I would need to go to the store when they open at 10am. So I get there when they open. Fabian is there and so is the manager Jammie Horn. They then say that there must be some sort of mistake and they would take care of it and that I could wait. Jammie then goes and hides in her office for an hour and Fabian comes out and says he made a mistake and says he had not seen the deal killing security deposit requirements and that there was nothing that they could do besides cancel the order to refund my money. They also then said that they couldn't do it and that I needed to call the 800 number again. This is where it got even more ridiculous where I was told only the store could stop it and after a couple hours of back and forth they said that they submitted a ticket and that will stop it. Later in the day after checking with Verizon where mind you I can walk out of there with 2 phones and no security deposit because they entered my information in their system correctly, I noticed that they had signed me up for only a 2gb plan instead of the unlimited I had asked for. Requiring another call to the 800 number where the agent further informed me that the deposit was needed for credit reasons and not resolving my plan issue, a 20 minutes hold and I was suddenly talking to her manager. I was then informed that there was no way that Fabian could not have seen the deposit requirement and just processed it anyway to get the activation credit. And was informed that the shipment of the phone holding up my $498.97 was being cancelled and my funds would then be released. So not the case. As I got notification that UPS has a package on its way to my house. I then called the 800 number where I was then informed that I need to wait for the package to arrive and then physically take it to the store where this problem originated so they can then process the refund of nearly $500 that still will take a week after that. After speaking with a manager at the call center I asked for the district manager info to talk to this store managers boss and still have not been contacted back.... Imagine that. Way to drop the ball and ensure that I will never do business with you ever again! At what point do I get compensation for my time and effort here? read more

Came to this location to swap my phone out. A representative named Spencer helped me out. Everything went well till I asked em to transfer pics+contacts from my old phone onto my new one. At this point I could tell he got bugged. He said he wasn't able to transfer pics but that he can transfer the contacts. He only transfered a few and not all my contacts. I didn't notice till I walked out and checked my phone. Next time u come here don't let Spencer help you cuz instead of helping you he will do the opposite and the crappy customer service he offers! By the way I also had a credit on my account and they cleared my account credit!! So I switched to a different company. Worse customer service, reception!! read more

Recently upgrade to newer iPhone at Columbia Center Blvd location. Fabian Ruiz-Cisneros provided the best ever customer service!!