Sam helped me upgrade my old Apple 8 phone to a new 15. He took the time to explain my options and…read moretransfer all data to my new phone. Great customer service (my opinion) Right on Tenney Mtn Highway

First off I was severely misled on a promo They saying I…read morecould upgrade my phone free up and I'll get Free apple watch and tablet with 50% off usage chg. Total monthly was going to be $200. Turns out none of it was true! My avg monthly has been 338! I have spent hours on phone and writing letters to Verizon trying to resolve. Please know that this Plymouth Verizon is not part of the Verizon Corp. They are an independent business. I asked for documentation and was told there is none. Stay clear of this fraud.

Great service, always helpful. A class act, such a pleasure to work with Autumn and Micheal.read more

I brought my computer in for repair in November and was told the repair could be done once a part…read morewas ordered. After waiting, we contacted the business and were told the part order had been canceled and needed to be reordered. This same issue happened two more times, with zero communication to us each time -- we only found out because we called. We contacted the business multiple times and were often told the repair technician was not available. After more than 60 days, we finally received a call claiming they had never received any messages from us -- despite the fact that they still had our computer. Reluctantly, we agreed a fourth time to proceed with the repair, only to be told that the original part would not work and that a more expensive part was now required. After that, several more weeks passed, and 3-4 messages were left with no response. When we finally spoke with Dylan in Tech, he placed the blame on us and denied that we had made multiple attempts to contact them. This lack of accountability and communication was unacceptable. I would not recommend this business and will not use them again. We have since contacted another computer repair business in Laconia, and the difference in professionalism and respect has been night and day.

As a retired technology specialist, I cannot believe the level of service and knowledge that we…read morereceived from Lake Region Ccomputer. Jake was so much help and made the transition into new phones and a an affordable plan seamless. He took care of everything we needed to transfer and update our devices. I would highly recommend this business to anyone who needs updating without a hassle.

I went in to shop phones. All the staff were busy. There were no prices or even model. I was told…read morecorporate doesn't allow signage. I'm guessing it's a ploy to make people wait for assistance & then go through a sale pitch. Someone needs to talk about to Marketing. This is nuts.

We went to the Verizon store in New London at 4 PM today (February 5, 2023) to purchase a 4 mobile…read morephone plan. While the sign on the door indicated that store is opened until 6 PM on Sundays, the place was closed and locked up. There was no sign to indicate why it had closed at least two hours before the time specified on the door. This is just one of several troubling events that have occurred for us at this location. A few months ago we tried to buy a phone plan and submitted all the required information, but then were told that the forms could not be processed that day and we should come back the next day. We did. But the person working that day, who we learned was the manager, could not find the paperwork. Even a phone call to the sales person who had been working the previous day proved fruitless. A huge waste of time. Then, during this past week, when one of us stopped at the store in mid-afternoon to ask a question, the store was closed and locked up. We found a blue post-it note on the door saying the the sales person would return at 5PM. It is great that some people have done well at this store, but our experience has shown that its manager and its sales staff are unprofessional and incompetent. We had hoped to do business locally by trying to get phones for our family at this location, but we now are persuaded that we must go out of town to do so.

terrible customer service. Stood there for 10 min no one acknowledged I was there only one other…read moreperson in the place. And the building smells like pure mold.

I had difficulty transferring my phone number from another cell company. These were difficulties…read morerelated to that company holding the porting of the number for 3 days after the activation process was initiated. At the same time they deactivated my account. Several Verizon employees worked hard to help me get my phone working again so I would not be out of phone service for 3 days. Thanks goes to Kia in Porting and Activation for getting my number over to Verizon in 20 minutes instead of 3 days. Thanks to Jason R. in Middlebury for helping me work with a Verizon Team of 2 who helped fix issues related to this delay by activating my phone, setting up my account, and ensuring the phone worked before I left.

Steven was extremely helpful with my tech issues. I had spent the better part of 2.5 hours on the…read morephone with Verizon Tech support and they had made things far worse for me before refusing to help anymore. They suggested I go to the local retail store and after verifying that the retail store should be able to help, saving me a trip to Concord or Portland for the corporate store, I went. He was able to easily get me back up and running agin. Very well done.

Today I took my daughter to Verizon to add her to my plan and sadly Mike was not there, Ryan…read morehelped, we thought everything was all set and my daughter ended up having to go back three times because her phone was not working correctly. The day before Mike had helped us resolve the problem with her dad's phone, which was doing the same thing, and Ryan was quite rude to her and unfortunately Jillian wasn't around when she went back. from now on, I'll only be dealing with Mike and Jillian.

It was time to turn my beloved iPhone in for a newer model and Caitlin made it all happen…read moreseamlessly. Apple said the data transfer would be 39 minutes; it was closer to 3 hours. But, what an enjoyable time while waiting. People came in and out with a variety of problems which were fixed with humor and cheer. They tell us customers spot them in completely different states and beeline for them...."thank god you're here. I'm having a little problem with my connection...". Together, as my contacts, photos and apps were transferring we discussed all the episodes of "Yellowstone", debated whether Jamie was a good guy or a bad guy, wondered if the boy in the bunkhouse is somehow Rip's son (they resemble each other), and how those that sing on the show do have nice voices. Before you know it, everything was transferred, I had a new phone, a new screen protector, camera protector, case and charging cord. Be sure to have all your passwords--Apple ID, Verizon ID, screen ID, credit card CVV--the whole works--with you! Thanks Caitlin and Tina for a surprisingly pleasant afternoon.

I've been in the store twice now-and each time (with patience forward as I work in customer…read moreservice) this larger woman with longish medium brown hair speaks over me, is super condescending & plain rude. Why? No idea-but its not hard to actually WANT to help people in customer service-I'm sorry you dont like your job or life but try to be NICE?. DON'T go to this store-If you can ORDER ONLINE thru another company.

***STAY AWAY FROM THE KEENE, NH AT&T STORE DUE TO THE EXTREME UNPROFESSIONAL CUSTOMER SERVICE FROM…read moreTHE STORE OWNER, PATRICK*** My unique journey with the Keene store began on Thursday December 18th, 2025. I was welcomed to the store by a customer representative by the name of Casey. I wanted to add my fiancé to my AT&T account and upgrade her phone as a Christmas gift. In order to upgrade my fiancée's phone Casey indicated that she would need to be present in the store in order to process a cancellation of her cell phone carriers service with a PIN number and other personal account information. In turn my fiancée and I showed up that Saturday December 20th and processed adding my fiancée to my account. As a Surgical Nurse I was able to add on a First Responder cell service to my AT&T account called FirstNet. This service would not only allow me to have unique cellular service during an emergency for first responders but it would provide a 25% discount on my bill. Casey was very helpful in assisting us in this matter and my fiancé and I left the store with not only a new phone but with the addition of better cell service that only AT&T has a government contract for. After setting up my FirstNet account, which was not easy to do, I found out that the FirstNet service did not work on my phone. I was on call for my hospital all weekend with an inability to receive or make calls. Thank God I had a phone in my call room for any emergency calls I had to respond to. When I had an opportunity to go into the Keene store which was on Friday December 26th I was referred to Patrick, the store owner. While Patrick was dealing with another customer he suggested I upgrade my iPhone 11's IOS as this would "take care of the issue 90-95% of the time" as indicated by Patrick. I returned home and downloaded the updated IOS hoping that the FirstNet service would work and I would finally be able to make anatereceive calls on my phone. No dice!! The upgrade did not resolve the issue. On my fourth visit to the Keene store I waited until I was briefly approached by Casey who even though he was with another customer was adamant in reassuring me that I will be helped shortly. After a short period of time Patrick came over to me to ask me if the IOS upgrade worked. I explained to him that it did not and Patrick instantly said my phone was not fit to have the FirstNet service due to a malfunction of the phone. I asked him if he could look at the phone and he said nothing could be done. There was zero attempt on Patrick's part to assist me by looking at my phone and only suggested that I have my phone looked at by Apple or upgrade my phone in order to have the FirstNet service. After Patrick was correcting me on how I said he suggested I upgrade my IOS to "it was a recommendation and not a suggestion" to not even looking at my phone I asked how much an upgraded phone would cost. Patrick said I could upgrade my phone to an iPhone 16 at the cost of an additional $12/month. After agreeing to this and enduring Patrick's customer skill of degrading and making the customer seem uninformed and stupid I agreed to the upgrade. Patrick went out to the back of the store and got a new phone and came back to me saying "it's going to take some time before we process your issue". After spending 10 mins or so with Patrick talking about my situation I would expect a closure moment to my frustrating situation considering my discontent in regards to my issue. Nope....Patrick quickly and rudely switched his attention to another customer who was being taken care of by another representative. After my disbelief over the fact I would need to wait longer to have my issue resolved after spending some time with Patrick in trying to resolve my issue I asked him why I needed to wait longer. He in turn responded: "I was dealing with an issue with this customer prior to you". This customer walked into the store 5 mins into my conversation with Patrick and was being helped out by another representative. Out of frustration I in turn responded: "Why am I now getting the f***ing run around"? Patrick, knowing he could help my situation by simply looking at my phone but was embarrassed that he did not know enough about his own cell carriers service, responded by saying: "You will not swear in my store. Go get some rest and come back tomorrow or I will call the police to have you removed". Stunned and sickened about how I was being treated I walked out saying I am done with AT&T and am going to cancel after being a customer for 20 PLUS years!!! I immediately went next door to Verizon, cancelled my AT&T service of twenty years and will receive Two new phones for free and pay literally 50% less a month than I did at AT&T. And the Verizon rep was able to help me properly activate my FirstNet service such that I can receive and make phone calls until I officially cancel with AT&T. AT&T- ALL TALK & NO TACT

If I could give negative stars I would! This manager "Patrick" who refused to give his last name,…read moreis a terrible manager! 6/20/25 went to AT&T at 3:45 ish to get clarification on billing when manager Patrick came over to "help" and when he said we had no trade in phones on our account we questioned how that was possible when both me and mom traded in our phones. Patrick said we don't have them and if we could prove what phones we traded in he could help us. We stated how are we supposed to be able to prove it when we don't have the phones anymore and he proceeded to get very sarcastic and condescending with my mom and I. As we were walking out the door he said he could help us find our phones after telling us he could not. Told us our behavior was being recorded to prove how rude we were being. I told him I hope someone watches the recording to see how condescending and unhelpful he was being towards my mom and I. This all happened at the Keene NH branch by Walmart off Winchester Street. Since Patrick told us, he had no record of us trading in our phones this branch basically mishandled the trade in of mine and my mother's cell phones. I had an apple 13 Pro Max phone and my mom had an 11 Pro Max phone therefore we never received our trade in value of over $1000 for our phones alone that they're claiming they never got.

I have been a loyal customer of spectrum for almost 7 years now. My niece thought it would be ok to…read moretell me that her and her husband didn't want the phones anymore. So I'm on the hook for over $1200.00 I tried explaining to spectrum but they said it is my responsibility, and I get that, but you could do nothing for me? I find that very hard to believe. I would have even paid for half if they would have done something!!!

Spectrum internet is the worse internet available by far!! It goes out once a day at minimum. The…read moretech comes out and says the same thing every time. "I don't know what's going on"..... find any other service besides this sh!tty company! Starlink, Broadband, Verizon anyone else!