Great service, always helpful. A class act, such a pleasure to work with Autumn and Micheal.read more

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I always have the most pleasant and professional experience at the store both with Elena and Ian…read more Elena is ready to answer any complicated question you might have. And Ian was amazingly helpful last time I visited the store. I thought I would have to go all the way to Manchester to fix my old iPad that all of a sudden stopped working. That would have been a long ride to fix one issue. On my way there I decided to try my luck at Lakes Region Computer store first. Ian was super helpful and after 30-40 minutes to my great surprise he fixed all the issues I had. He invested his time even after working hours to get my problem resolved. In our time when we are so dependent on tech devices it's a real blessing to have knowledge help right at your community. Would gladly recommend the store to everybody where each and everyone is so nice and helpful!

I brought my computer in for repair in November and was told the repair could be done once a part…read morewas ordered. After waiting, we contacted the business and were told the part order had been canceled and needed to be reordered. This same issue happened two more times, with zero communication to us each time -- we only found out because we called. We contacted the business multiple times and were often told the repair technician was not available. After more than 60 days, we finally received a call claiming they had never received any messages from us -- despite the fact that they still had our computer. Reluctantly, we agreed a fourth time to proceed with the repair, only to be told that the original part would not work and that a more expensive part was now required. After that, several more weeks passed, and 3-4 messages were left with no response. When we finally spoke with Dylan in Tech, he placed the blame on us and denied that we had made multiple attempts to contact them. This lack of accountability and communication was unacceptable. I would not recommend this business and will not use them again. We have since contacted another computer repair business in Laconia, and the difference in professionalism and respect has been night and day.

I went in to shop phones. All the staff were busy. There were no prices or even model. I was told…read morecorporate doesn't allow signage. I'm guessing it's a ploy to make people wait for assistance & then go through a sale pitch. Someone needs to talk about to Marketing. This is nuts.

We went to the Verizon store in New London at 4 PM today (February 5, 2023) to purchase a 4 mobile…read morephone plan. While the sign on the door indicated that store is opened until 6 PM on Sundays, the place was closed and locked up. There was no sign to indicate why it had closed at least two hours before the time specified on the door. This is just one of several troubling events that have occurred for us at this location. A few months ago we tried to buy a phone plan and submitted all the required information, but then were told that the forms could not be processed that day and we should come back the next day. We did. But the person working that day, who we learned was the manager, could not find the paperwork. Even a phone call to the sales person who had been working the previous day proved fruitless. A huge waste of time. Then, during this past week, when one of us stopped at the store in mid-afternoon to ask a question, the store was closed and locked up. We found a blue post-it note on the door saying the the sales person would return at 5PM. It is great that some people have done well at this store, but our experience has shown that its manager and its sales staff are unprofessional and incompetent. We had hoped to do business locally by trying to get phones for our family at this location, but we now are persuaded that we must go out of town to do so.

terrible customer service. Stood there for 10 min no one acknowledged I was there only one other…read moreperson in the place. And the building smells like pure mold.

I had difficulty transferring my phone number from another cell company. These were difficulties…read morerelated to that company holding the porting of the number for 3 days after the activation process was initiated. At the same time they deactivated my account. Several Verizon employees worked hard to help me get my phone working again so I would not be out of phone service for 3 days. Thanks goes to Kia in Porting and Activation for getting my number over to Verizon in 20 minutes instead of 3 days. Thanks to Jason R. in Middlebury for helping me work with a Verizon Team of 2 who helped fix issues related to this delay by activating my phone, setting up my account, and ensuring the phone worked before I left.

Steven was extremely helpful with my tech issues. I had spent the better part of 2.5 hours on the…read morephone with Verizon Tech support and they had made things far worse for me before refusing to help anymore. They suggested I go to the local retail store and after verifying that the retail store should be able to help, saving me a trip to Concord or Portland for the corporate store, I went. He was able to easily get me back up and running agin. Very well done.

Just left this Verizon store. Service was amazing! Jillian was extremely knowledgeable, helped work…read morethrough a transfer from another carrier. Highly recommend!

I've been in the store twice now-and each time (with patience forward as I work in customer…read moreservice) this larger woman with longish medium brown hair speaks over me, is super condescending & plain rude. Why? No idea-but its not hard to actually WANT to help people in customer service-I'm sorry you dont like your job or life but try to be NICE?. DON'T go to this store-If you can ORDER ONLINE thru another company.

It was time to turn my beloved iPhone in for a newer model and Caitlin made it all happen…read moreseamlessly. Apple said the data transfer would be 39 minutes; it was closer to 3 hours. But, what an enjoyable time while waiting. People came in and out with a variety of problems which were fixed with humor and cheer. They tell us customers spot them in completely different states and beeline for them...."thank god you're here. I'm having a little problem with my connection...". Together, as my contacts, photos and apps were transferring we discussed all the episodes of "Yellowstone", debated whether Jamie was a good guy or a bad guy, wondered if the boy in the bunkhouse is somehow Rip's son (they resemble each other), and how those that sing on the show do have nice voices. Before you know it, everything was transferred, I had a new phone, a new screen protector, camera protector, case and charging cord. Be sure to have all your passwords--Apple ID, Verizon ID, screen ID, credit card CVV--the whole works--with you! Thanks Caitlin and Tina for a surprisingly pleasant afternoon.