To whom it may concern,…read more Regarding communication: I will be publishing my letter to Sudden Link on public sites as the company has made it difficult to be able to send a private message. Regarding data caps: Though I am not a supporter of data caps, the actual cap is not my grievance. When a customer is nearing their initial data limit they are given a warning that they are approaching a limit and are asked if they consent to be charged an extra $10 when they reach their limit. This is a good business model. Inform the customer when they are getting charged extra, good. Get consent to charge the consumer, good. Now the consumer has paid and extra 10$ and has given consent to be billed for only a certain amount of additional data. Here is the problem: the consumer is never notified again that they will be billed for additional amounts. The consumer unknowingly racks up an additional $40+ in charges and is unprepared for the bill. The truth is, the consumer will likely still use the data when notified of additional charges and for their benefit will be prepared financially! Regarding billing procedures: when a consumer is set up for automatic withdrawal money is supposed to come directly out of their linked account. When a charge is declined, a business should notify the consumer correct? Unfortunately sudden link does not do this. Sudden link will rack up a bill and pile month after month of declined payments without notifying the consumer. In fact, the account balance when calling in will say ZERO. So the consumer has no idea that the payments are not going through. Fortunately they do not charge late fees but a surprise $500 bill is unfortunate. If I could give zero stars I would.

The charges you end up paying are thee to four times more than their deceptive advertised prices…read more Customer service is very rude and unhelpful. When I moved and called to have service turned off, I was informed in a hostile manner that they would not disconnect until "the end of the next billing cycle," and I would be obligated to pay for an entire month's worth of service (over $150 for basic cable and minimal-speed internet) at a place where I would not even be living. I don't intend to ever do business with these scammers again.

DO NOT GO WITH THESE GUYS!! I switched from Verizon to NRVU…read morebecause the speed was slow with Verizon but that was my biggest mistake, now with NEVU I'm paying for 10 mps but only getting 3-5 mps on my lucky days, average is 2 mps. I've called support almost every day trying to fix this matter but the only thing they say to me is 'we are gonna check deeper on your speed problem and we'll call you back' but neither they have called back neither the problem haven't been fixed. I paid $100 for the installation and $55 for my first month up front, money wasted! Take your money somewhere else if you're looking for internet service.

Absolutely terrible company! Attempted to contact the THREE times in order to inquire about…read morepossibly becoming a customer and ZERO response, call back, email....NOTHING!

We had a great experience at the Optimum store in Beckley. Our consultant, John White, was super…read morefriendly and helpful, and honestly he made our day on this Sunday afternoon by going above and beyond to assist us. Thanks again John!

Horrible! They have canceled my install three times already, always because I supposedly have a…read morebalance. When I call, they agree that I don't have a balance! No one seems to be able to fix the situation. Billing says it is technical support and technical says it is billing. Absolutely mind blowing! There does not seem to be any local phone number that you can use to call the local store (which I can't get to and which does not even open until 10:00 AM when I am at work). Does anyone know a local (304) number for the Beckley office?

We were so excited to have a way to have a store on our phones for an outside event that had over…read more10k in attendance. Our volunteers just tucked the Swiper1 device in their pocket and the phone app allowed them to sell items and accept donations throughout the entire day. We use the software to accept donations on our website, email campaigns, and more. The training team had me up and running in less than an hour. Thank you Click & Pledge for your great customer service.

RUN AWAY! I have never had a poorer customer service…read moreexperience. In setting up the mobile website for our organization, we encountered a small problem with the service and contacted their customer support. Click and Pledge offers free support that is supposed to contact you by the 6pm the following day, over 2 weeks I submitted 4 support requests and was never contacted on a single one. Desperate to resolve the issue, I contacted their premium support for which they charge $150 to initiate the call and then $75 per hour. I was directed to a voicemail system and told my call would be returned in 2 hours. That was yesterday...needless to say I am not holding my breath.