They lied to me about wi-fi signal strength in my area. They said it was going to be fixed in…read more"November," but it's been 5 years and there is still rarely any coverage.

I am now on day five with no phone service because they can't figure it out after switching to…read morethem. I am out of town for business and rely on service for work. I went in to buy an iPad since my tablet crashed, and add a new service through Verizon. They didn't have the iPad, so I did the next "best thing" and switched from AT&T to Verizon so that I can get signal in this town. They sent me away with a non-operating phone service, blaming it on AT&T saying it could take up to 24 hours before service starts on my phone. I confirmed with AT&T there is no hold ups on their end, but when you need service from Verizon, all you get is somebody from China. Who knows how long before I get service, but I'm day five with no phone so I will have to go back to AT&T. Additionally, since I'm working up in the hills and don't get back into town till late, I finally have the opportunity to speed and get to the store before it closed. I got there seven minutes before it was closed to talk to a "real person", and it was locked with nobody inside.

Thank you Deb and staff. We had been going in circles with AT&T customer service regarding our home…read morephone service for over 3 months. Hours wasted on phone calls with reps that didn't understand what we needed leading to endless frustration. Took the trip from Montague to Mt Shasta and Deb and her team had us taken care of in less than an hour AND got our cell phone issue handled too. A+ service!

Amazing service from Brandon! Would highly recommend this store to anyone looking for service and…read morevalue. Thanks for such a positive experience!

Evidently new owners took over in May. Beware!! They don't uphold any of the things that are still…read morebeing advertised on their website (I'm assuming from the previous owners). I had my iPhone screen replaced with the previous owners a few months ago and they were awesome! My son decided to drop my phone and crack the screen again. I called them, since I had the "Total Protection Plan", that states they will replace your screen for the life of the phone with no questions asked. Not the new guys. They said they don't do anything for free and had no idea what I was talking about. They took over in May and aren't honoring any of the previous agreements. I will save my $110 and use it at a reputable establishment.

I was so happy to get my phone fixed because I thought it was a throw-away! Service was friendly…read moreand quick. I recommend that you bring your phone by if it is broken and you may also be surprised and happy with the outcome!

I want to Thank Robby for the time he spent helping me get out of Spectrums, monopoly of rising…read moreprices! Helping me get new cheaper Internet plus 4 Free phones, and cheaper pricing! It took some time as US Cellular is transitioning to T-Mobile! Well worth it! Thanks for listening to my crazy but true stories Robby is extremely professional, knowledgeable and Patient! A true asset to T-Mobile! Good luck with the training Hunter ur going to do fine!

This store is very busy with reservations. You take a chance on a walk-in of waiting for a long…read moretime. The associates are okay once you sit down with them but can be quite short if they are with another client. I drive half an hour to another USCellular store where the service is excellent and the associates are very knowledgeable.

Wnt in to replace my sceen and dude broke my glass back on my galaxy s7,and I just looked inside my…read moreother box and my volume down button is missing from the phone. Hmmm . Dont use this guy he is not only rude but your phone will be worse off .

Lousy Amazon Hub pickup. Not open on weekends. Guy there is grumpy & has no customer service…read moreskills. He basically acts like we are lucky he was there to help us.

I had the battery replaced in my iPhone 12. I didn't find out until after they did it that they…read morebreak the waterproofing seal and don't re-seal the phone. Also, just so you know, the battery is an aftermarket product, not Apple. I wish I had gone to Connecting Point instead.

Mobile Madness is Ahhhmazing!! 3rd time i believe i've gone in for help... instead of a new phone…read more40$ n made my apple11 like new, so fast. i'm very happy. ty again gentleman

We received stellar service from Wes today at your 220 Ne Beacon Dr Grants Pass, OR 97526 address…read more We recently took over a business which meant we needed to transfer the previous owners phone numbers to one of our old phones. As a result of this swap, we dropped calls. Customers kept calling our other line telling us the main line was disconnected. What a nightmare! Who knows how many crucial calls we missed? Wes flew in like Batman, sans the cape and accessories, and saved the DAY like the total superhero he is. His suggestion, we swap to a new phone. (my old phone never worked right anyway) It sounded really complicated...we needed to swap to one phone, then the other, then back again....I think Wes saw my eyes glaze over and my jaw drop because the man literally then proceeded to draw me a schematic of how this phone switchy-switch was going to happen. He brought the technical jargon down to my level. Not only was the whole process done quickly, but it was done with ZERO hiccups. I came in ready for delays and hiccups. I came in expecting no less than a two hour process. We were done in under an hour and started getting customer calls while still in the store!!! Wes also went above and beyond and got our phone to properly display our business name when we make outgoing calls. Something that I have been nagging my business partner to take care of since at last November. He even called our phones to make sure that they were working AND to make sure the name read properly. What's more; He even put the phone in the protective case for us. What an absolute legend! 5/5 stars. I appreciate the customer service, the business transition has been incredibly stressful, but with his patience, kindness and efficiency he removed one more weight from my shoulders. Thank you, thank you!!

They need more people with better customer service! If you go here you can always expect a wait or…read morefor them to close early. I hate us cellular! I asked for a text or call since there where at least half dozen people in front me. No they won't do that. Verizon will! But dammit 1 star * at least there is service at my house.

I got it fixed in 45 mins. The dude working was super nice and was texting me when it was done…read more Fast, easy, great customer service with an amazing result, I'm going back if I ever need to. This was shattered before I brought to them. I went to another place for a quote and they were going to make me pay $60 more with a 3 day wait.

From the owner: We Can fix iPhone with in 15 minutes and Samsung 25 minutes. Also Water Damage we can Repair.we…read morehave all kinds of Accessories

Rude Employees, they don't value their customers. My Dad got…read morethis internet company. Initially they said nothing about setup fees. Even though he specifically asked in person at their office. (Yreka,CA branch) After install the connection was shaky at best. On speed tests I averaged .1-.4 mb down and occasionally it would stop broadcasting the wireless. It would also stop broadcasting when the router was touched (I made sure the antenna was tight). I called in, did there bs tech support junk for a while. They blamed it on my computer after a couple calls they sent a tech guy. He also blamed my computer but agreed to bring a new router when I asked. A week later he came back after a couple more calls with a new router and what do you know my internet works. Speedtests are now 4 down 1 up which isn't as fast as they promise but a hell of a lot better than .4. So it took 2 weeks to get it fixed and if I wasn't persistent it wouldn't of been fixed at all.

NO! This isn't going to fly any longer!! 0.14 Mbps when we're paying for 20!?!? We've complained…read moreover and over and over and their response was "You may encounter speed fluctuation in the evenings due to excessive port usage in your area" - EXCESSIVE usage!? They're selling bandwidth they DON'T HAVE. Ripping people off and we've had it. We even spoke to several of our neighbors who had, come to find out, switched quite some time ago because they had the same issues as well! BBB will hear about this, Yelp, Google, Facebook, Twitter, there isn't a single outlet I'm not going to blast this garbage company on.