I've seen my PCP for about 10 years. She and her nurse are great. The staff is good. The HUGE issue lies with USMD. They use a call center so you can't ever speak directly to the clinic. Extremely important, time sensative things like referrals and medication refill problems, questions, etc. are an absolute nightmare and always require multiple calls and escalations. Finally, I have had more than I can rake, and am switching to a different PCP. read more

Had a blood draw for my check up and Marla Sanders at the lab was great! Not usually the comment when giving blood, she was fast efficient, and I didn't realize she was done...didn't feel a thing...WOW! So happy she is on staff! read more

Please beware USMD North will NOT tell you before you see the Dr if that Dr. is in network or out of network. In September USMD gave me an in network Dr. Foolishly i trusted they would again as always. They gave me an out of network without notifying me ahead of time as the State of Texas Board of Insurance says they are supposed to. Be careful. You won't know it is out of network until you get a large bill. Talking, and writing letters did no good so I called the State of Texas Board of Insurance. Be careful! read more

I started seeing Dr. Rahman after we found out we were expecting with our first and I have nothing but amazing things to say about her and her nurses!!! They are truly great. It was really important for me to feel respected and heard by my OB in order to receive the best care and she never fell short. You can really tell she loves what she does and I appreciated that so much. Before ever examining us at our first apt she told us all about her and her education and experience. That really helped me to gain trust with her. She was always willing to answer any questions we had, and made sure we were feeling good about pregnancy. We truly built a great relationship with her and her nurses! She made everything easy to understand and explained why she did things the way she did. Truly a remarkable Dr. Dr.Asis ended up delivering my baby and he was awesome as well. Very friendly and made me feel comfortable in a short amount of time at hospital. Was very attentive and helped ease my nerves! Always explained what was happening and gave me the greatest gift in life! Would recommend either of them 10/10!!! read more

I normally don't write reviews, but I am really frustrated with how long it takes in order for them to "approve" sending over patient records to other OB offices. I called and asked them to send over my paperwork. They said they'll send over a message to my doctor's office in order for that to happen. I get a call hours later and they said I had to sign over a patient medical record release or request form. And that's all they told me. So I went to my new OB's (I'm trying to switch) to sign a request form. It was faxed over. A week passes. I call my new OB's office to see if the doctor has reviewed my records in order to approve me to be her patient. They still haven't received my records. I call USMD's office regarding my records. They said they'll pass along the message to my doctor's office. Hours later, I received a phone call telling me that it has to get approved first and takes up to 1 to 2 weeks. She said it's unusual for it to take so long when I've only been there for ONE visit so my file is not big. She informed me that it would be $25 if I decide to go up to the office myself to get my records, but it'll be free if they send it instead. It's almost 2 weeks now and still no progress. Why did the office staff fail to tell me about their procedures? Shouldn't they have told me that when telling me to sign the release or request form? I had to drive up to USMD to pick up my records today because they are taking too long. After telling the lady at the front desk what was going on, she just looked annoyed and said she'll check if it's even on their Task List. She didn't apologize for the wait and seemed stand offish. I used to work at a doctor's office and I would have told the patient something along the lines of "Sorry for the wait, that's just our procedure. I'm not sure why it took so long for your case. I'm really sorry about that!" At least empathize with your patients and understand their frustration. Instead of waiting for them to fax it because I finally had to drive up their myself, I told her to just print out my records so I can drop it off to the other OB office myself. I wouldn't be as upset if I had gotten an apology or an explanation. Or even an attempt to help me understand why it took so long. Please re-train your staff or hire people who actually enjoy their jobs. I didn't give a one star because all of the nurses and everyone I saw past the front office were all nice. read more

I am a Senior citizen who is not comfortable with excessive/unnecessary vaccines. Each time I have visited this facility I have been made to feel as if I am unintelligent for not offering up my arm. I have made my views known and recieved looks of distane from the staff. In a weak moment after suffering a bad case of pneumonia, I agreed to a pneumonia shot. AFTER the shot was given I was informed I had received TDAP. Not what I agreed to. They then shoved an "informed consent" form and told me I was required to sign it. I refused. I have regretted not putting in a formal complaint. This should not be legal.... I feel as though there aggressive endorsements of vaccines must be reflected on their paychecks. Bad deal here. read more

I'm a expecting my second child and have been seeing Dr. Asis since September 2018. I have had pleasant interactions with the entire staff and hope to continue seeing Dr. Asis for years to come. read more

my story is this i went to have blood drawn and the lady barbra the one who draws blood she was rude nasty she smells very bad she went to draw my blood used what called butterfly got little blood she yant the butterfly out of my arm and said bad words to me and i was talking to my husband he ask me if i got a bandaid i said no she didnt give me one she was aguing with me and my husband i was talking to my husband he say how we were treated and so she said i dont care what you .so i told i going call the place were she got her lice..she bad person she should not be doing a job like that ..i really thinking they dont like my race..she was mean,rude smelled like musk like man .i hope she looses her job ..so if you go there know you taking a big risk..i cant belive i had to go threw so much ........so upset god see everything and i am child of god. read more

I am a patient of this Medical clinic service, my doctor being dr. MORRILL AUDREY. I didn't use other doctors, but she is excellent doctor, listening and caring about her patients. She follow attentive her patients and treatments and , in the the situation of chronic complicated diseases as mine, you can have guidance for almost daily until your situation is stabilized through their efficient patient's portal. Her nursing assistants are also very efficient I had and have a great experience with this place which has also labs on site. USMD NORTH DENON is a model of ambulatory care read more

WORST DOCTORS OFFICE IN DENTON.....I've been bleeding since February it is June and I still don't have a diagnosis. I asked the doctor NOT to put me in hormones because we never did a hormone blood panel.....he did anyway. You will never be able to talk to the doctor over the phone. They are horrible with follow up calls. I've been waiting 2 weeks for a person from there scheduleing department to schedule an appointment and they have every excuse in the book why she hasn't called to schedule. If you're looking for a doctors office that will take your money and give you NO solution to your medical problem this is the office for you! This is a huge corporation of drs that are looking at the money they can make off you and not quality healthcare. Voted WORST DRS OFFICE OF DENTON! Disclaimer: Maybe it's because I don't have health coverage and I'm an out-of-pocket payee. Either way I wouldn't expect a doctors office to treat a patient as I've been treated. Needless to say I will be requesting my medical records and moving along! read more

If I could give this office and Doctor Luciano a zero star rating I would. The staff is very rude. When you call with questions or concerns you can't ever get a call back and you are on hold for forever. Like 30 minutes to an hour at least. Finally when you get someone on the phone they are rude and they act super confused and don't know anything about the Doctor. I been waiting almost a year to get in to see this doctor and finally when I get in to see her I am treated so badly. Several times I have drove an hour round trip for my scheduled doctor appointment and the person that drove me had to take off of work early just to take me and when I get there I'm waiting by the desk in her lobby on the second floor while three women were laughing like hyenas talking and disregarding the fact that I'm standing there needing to be checked in. When they finally acknowledge my existence they were rude and they said that Dr. Luiciano isn't even there that day that she has the day off!!!!!!! What?!?! why didn't anyone call to tell me this before I drove all the way there?! It was a waste of time, gas, energy and lost wages for the person who had to take off of work early to take me. So unprofessional!!! So then a week later she calls me on the phone for a phone appointment. It was supposed to be at 10:00 and she didn't even call me till about 4:00 that day and she was short with me and she wouldn't listen to my symptoms she just wanted to rush off the phone with me and push steroids on me. That's all she did. No treatment, no blood work. Literally nothing. I filed a complaint with the office manager Julie and she was just as useless. They are the worst Dr office I have EVER been to!! I will NOT be back. I feel sorry for other patients that she "treats" because most autoimmune diseases can be potentially fatal if you don't have the proper care and it's really sad. They don't have any compassion whatsoever. Do NOT go here!! You WILL regret it!! read more

I have an appointment scheduled today in the Denton office with Reina (I am not sure if I spelled that right, apologies if I didn't). I was told when I called on July 12th that the appointment was for 2:45. I arrived today at 2:40 and was told I was late for my appointment and that it was at 2:15 so they would have to check with her to see if she could see me today. The lady at reception came back and told me that I could be seen, but it would be 4pm at the earliest. I've already driven all the way over here so I am kind of stuck waiting to be seen. I actually called back on July 12th and told them that my primary doctor told me that a cyst had been found on my ovary and it was greater than 5cm. She said it was urgent that I be seen by the gynecologists office. They told me they would have to leave a message for the nurse and she would call me back. That call was at 1:15 pm and as I sit here right now I still have not received a call back from anybody. I have been seeing Dr Cummings for 11 years, but after the last two experiences with office staff I will be looking for a new doctor. Regarding my last appointment I was told the wrong day they scheduled it for and showed up just to be told I was supposed to be here the day before and I could not be seen. The day before is when I called to get an appointment and that day would have actually worked better for me because it was my day off. I even repeated back to her "ok so TOMORROW at (whatever time that appointment was - in February). As I sit here, waiting for over an hour to be seen for something my primary doctor feels is urgent but obviously it is not taken very serious by anybody here at this office, the ladies at the reception desk are the loudest, most unprofessional office staff I have EVER seen anywhere. I know that thus far my concerns fall on deaf ears and I expect this correspondence will as well, but I hope changes will be effected on these concerns as Dr Cummings deserves to be represented in a much better light than each experience I have had this year has done. Thank you for your time. read more

USMD in Denton seems to have an extremely high turnover rate for their medical professionals. That turnover rate is now costing us personally. My wife saw "her regular physician" for an annual physical. In the insurance coding process, her tests were incorrectly submitted to her insurance by USMD. Everything she had done has been paid completely for the last several years when coded properly. Unfortunately, her physician has "moved on" and USMD says that they cannot correct the coding in order to be paid by the insurance company without better notes from the physician. That leaves us with a $400 balance owed with apparently no recourse. read more

the only reason they get 2 stars is because Dr Asis is amazing and definitely worth the hype. he's attentive, caring, and answers any & all questions. the problem is the staff and it's gotten so bad that i am strongly considering changing offices. i have been going to this office going on 2 years and the staff is the most rude, unprofessional set of "women" you will ever encounter. when you sit in the office you hear nothing but loud talking in spanish and obnoxious laughing. god forbid you ask them where the bathroom is (mind you, this is a place where PREGNANT women come daily). you will he met with silence when you arrive, no greeting whatsoever and dirty glares as you wait to be taken back. the absolute worst is the people who answer the phones when you call. for some reason, they can't seem to schedule/reschedule an appointment when you're on the phone with them-they apparently have to "leave a note" with someone else so THEY can make an appointment for you. that's fine, if they actually called back. never once in my 2 years at this office have they EVER did good on their promise to return a phone call. i don't know if it's not getting relayed properly, forgetfulness or just pure laziness but i have always had to call them repeatedly just to schedule something properly. i once even went 3 whole weeks waiting on them to call to see if maybe i was jumping the gun-still no call. today i told her 4 times that it was URGENT that they actually call me back because my birth control is causing issues internally and i need to switch from the implant to an IUD. i'm anemic and losing a lot of blood and it's made me dizzy, disoriented and loads of other negative side effects. i made sure i was clear that it was URGENT they returned the call and she assured me they would. do you think they did? lol their staff is a complete joke. i love dr asis but he's about to lose a patient because of the incompetent staff. read more

I called today to see if my daughter, who is a UNT student, could be seen in the office. My daughter has never been seen by a doctor in Denton, and the receptionist quickly said they could not get her in. I asked to speak with the office manager, Ms. Young, and she rudely explained that they could not fit her in and I should just go to Urgent Care. (it was 10 am). I do understand a schedule, but all of the doctors' offices in Round Rock, where we live, go above and beyond to try to fit a patient in if their is a same day need. I explained that I was going leave a review on Yelp, and the office manager seemed to care less. I eventually found an office to see my daughter, but I would never recommend this facility for the simple fact of the office personnel I spoke with. First impressions are everything. read more