This post office is terrible, I was trying to Stop an international package, and they said they…read morecan't do it until it arrives to the final destination and I went on their website and there is no section to stop packages USPS you have the worst website in the world It's complicated and it doesn't have the main features "Like return a package" The people are not helpful at all. They do not answer the phone when someone calls in. Your rated 0%

A decent Post Office is few and far between it seems. The biggest issue I have is that they don't…read moreanswer their phone. I contacted the other USPS location in Anderson that just has PO Boxes and asked if there was a different phone number or if they could contact them. I was told something to the extent of, "they do that...you just have to keep calling...even we have to do that." I imagine everyone over there is surely hard at work but I'm surprised it's so busy that they can't even answer their phone!

The mailman or woman has lied multiple times about attempting to deliver packages. This last time I…read morechecked my cameras and guess who never came to the door!

Wonderful old--and I mean OLD--post office (built in 1936), they keep the lobby open 24 hours a…read moreday! Open 9-5 weekdays, 9-1 Saturdays.

Every time I need services here they are busy but workers are very efficient and knowledgeable.read more

I have used this store for well over a year without incident. Today I had a concern about a package…read moreI'm suppose to have received but didn't (I have a PO box). I am always nice and respectful and enjoy dealing with the staff. I had been directed to speak with Emily. She immediately was rude and confrontational. I told here that was inappropriate and had to leave as she persisted. If there was a mix up somehow I would let it go. What is not okay is to be treated this horrible and disrespected. I am owed a sincere apology and will be contacting UPS as this is a franchise.

I am going to brag about the amazing customer service I received today. My brother sent my kids…read moregift cards for Christmas. The problem was they sent them to the wrong address. The good thing...the post service added the new address label and we received 2 out of the 3 cards. There was still one card missing. Finally I contacted both the Fortville and Ingall's post offices for help. They worked together and finally figured out that the card I was looking for was at the Ingall's location with the entire front ripped off. There would be no way of knowing who it was from or where it was going. What saved me was my brother signed the inside. The amazing and very helpful Andrea in Ingall's helped me find it and now my daughter has her highly anticipated gift from her uncle. Andrea thank you from the bottom of my heart! It's people like you that give me hope that people still care and still do an amazing job everyday. Thank you, thank you, thank you!

The staff are always friendly and helpful. One thing to note is that if you have to show a QR code,…read moremake sure you open it before going in. It's almost impossible to access the internet once you've gone inside. So if you open it prior to going in, you won't have to lose your place in line.

I have the best mail people of anybody, Kyle and Scott..they always are very kind & professional…read more Not the weather or anything keeps them away; I am so proud to know them!

Great post office, great service, good area......but the construction.....there is not a way to…read moreenter from Pleasant Street. You have to go north on 37 and come back or find a work around to come from the north side and come back south. So basically get to 19th street on the north side and come south. The only way to get there. It's not the post office's fault but still affects the accessibility of the post office.

So, after 4 trips to the post office, I have officially filed passport applications for all members…read moreof my family (household). On our first trip, we had an appointment and all of the supporting documentation outlined on the application and online, but we were told by Brady that we'd need an additional piece of information that was not listed. He came off as extremely knowledgeable and familiar with the process, so we took his word for it. Before even leaving the station, I'd received (via email) the necessary documentation, however we had no way of printing it there. Brady advised us that he was booked full for the rest of that day, but that I should come back with that documentation for my daughter's application and they'd get us taken care of. That was on Friday, 7/15/22. The next day, I went online to schedule another appointment, however there was an issue with the scheduler on the website. I went through all the steps, but did not receive confirmation that my appointment was booked. The appointment was for 7/20/22 at 10:45am, but I did not receive the confirmation email until 7/20/22 at 5:23pm. I walked into the location the next day (7/21/22) in hopes that I could be helped without an appointment. I was turned away. I tried, to no avail, to drop Brady's name and to mention the issue with the scheduler, but it didn't matter. They wouldn't help me. Today, I returned with all documentation, an appointment AND Brady was there!!! But guess what?! I didn't bring my child....duh, Kandice, they aren't going to issue a passport if the individual (even a minor) isn't present. I did all the steps required during my appointment time and Brady promised that he'd do his best to accommodate me if I returned with my daughter, although he was booked full for the rest of the afternoon. I scheduled an appointment for Thursday (the next available), but told him I'd return and wait today if I had to. On visit #4, which was my second for the day, I was able to complete the task. He had an appointment going and another couple on standby (no appointment), but he worked us in and got us taken care of. I really appreciated his extra effort and understanding. We need more people like him working in customer service positions! You can tell he cares about his job and the service that he is providing!!!

While I've been spending an awful lot of time recently working on cleaning out my recently passed…read morefather's home, I knew it was supposed to rain today and decided to skip visiting Putnam County in favor handling some legal and logistical issues. This included a visit to the Post Office to complete my father's change of address (Boy, that's a loaded concept when the person has actually passed). While a change of address can typically be handled online or via a simple form, when the person is deceased it actually requires an in-person visit. Since I was on the northwest side of Indy, I opted to visit my old stomping grounds and went to the New Augusta branch at 84th and Moller Road. This is a large branch in an office/industrial park area. I won't quite say it's hidden, however, it's definitely set apart a bit. This branch offers self-service kiosks, PO boxes, gift cards, greeting cards, domestic money orders, inquiry money orders, mailing, pickup, business, and biometric services (by appointment). They do not offer passport services here. As you pull in, you go left if you just want to drop off mail. To the right, is a nice-sized parking lot with a couple accessible spots. There's an appropriate ramp, of course. As this is an older branch, there's no automatic doors. There are actually three doorways to get to the area for help/customer service - two at the main entrance and one separating this area from the self-serve areas. The counter is also not ADA friendly as it's much higher. The good news is that the employee I worked with was pretty awesome. She helped me with the form, got the necessary copies (if you're doing a change of address because of death, you'll typically need at least the death certificate and likely the probate order indicating you're the personal representative for the estate - this is why it has to be done in person). I watched the employees interact with customers and was impressed. They were timely, professional, friendly, and I appreciated that they reminded customers of a price increase coming up. I'm disappointed by the lack of access. It's pretty significant. However, the customer service was good. Overall, I'd say this was a solid mid-range experience. It didn't blow me away. It also wasn't really negative in any way. It was a solid middle-of-the-road experience. I'd easily go back as this branch was definitely quicker than the Nora branch and there was an overall helpful vibe. I got in and out quickly and got everything I needed done - plus, the employee told me exactly what I should expect in terms of timelines.

I want to give a shoutout to the young gentleman at this location. He consistently goes above and…read morebeyond to ensure a positive experience for customers. I would happily wait longer just to work with him because he always seems to be well-prepared and provides exceptional customer service, which is the best I've ever encountered at a post office.

Friendly, natural and understanding, love the Zionsville United States Post Office. Don M.read more

A few months ago, I had a missing package at the warehouse in Indianapolis that is having all the…read moreissues. I had great service with the Zionsville post office and was very helpful. I got my package shortly after reporting it missing. Recently, I have another missing package currently and I've had terrible service with the Zionsville post office. Very unhelpful!

Came in the other day and was having some trouble and super nice gentleman Ryan helped me resolve…read moremy problem in no time.

I just went in with a damaged passport and Oscar(supervisor) happened to be working the passport…read moreservices and not only did he help me fill out the necessary paperwork, he helped me get my fees waived when I didn't even know that was possible. I read online at travel.state.gov that I was going to need to pay for a new passport, but Oscar walked me through the steps I needed to help waive my fees. Oscar Diaz, what an angel you are. Thank you so much for your patience and assistance!!