we went to renew my kids passport without any appointment they allowed us inside and as we are ready with the necessary documentation ....process done quickly and excellent service . read more

had to give a star in order to post my rating but my actual rating would be no stars!!! Apex post office staff can't be bothered to go the extra mile for the customer who by the way our tax payer dollars pay your salaries. I would rather drive 30 miles out of my way than to have to encounter the apex staff. If you need a pen, a marker, a piece of tape to make a correction you better keep supplies in your vehicle because again they can't be bothered even when what you need is right there in front of them. Supplies that our tax payer dollars also pay for. Customer service and kindness go a long way. Part of that staff needs to be released from their positions and hire someone who appreciates their job. read more

Can not answer any questions at all. She only wants to get off the phone with you. She must need additional help there.

They steal packages constantly...I can not order from vendors that will use them to deliver . They will steal it every time. It is crazy to have such fraud in such a nice area. read more

The Apex Postmaster, Deidra T. (I'll be nice and not put her full last name), is the most absolute worst, rude and disrespectful postmaster! Her LinkedIn page states she's also been a caregiver, nurse, etc. and her following LinkedIn statement is definitely NOT her outward persona - she says -- "For over 10 years, I've been helping find their perfect hires and bringing back to light the 'importance of compassion' in the workplace. I also do consulting on how to 'create a thoughtful workspace' teaching how to 'understand cultural differences in the work place' and it's benefits" - she is NOT compassionate nor thoughtful. She's a bulldog and makes you feel stupid and beneath her. read more

ZERO STARS I do no write reviews. Today's experience was compelling to do so. The POST MASTER is absolutely awful. Deidra, has no customer service skills whatsoever. She came from the back charging out with an aggressive, confrontational, and extremely adversarial demeanor. Making a complete fool of herself yelling and screaming "get out" I'm the Post Master. She continued to yell in front of all the customers and ordered her staff back to work in a derogatory fashion. Why did she do this? Let me tell you. I went to the post office today after not receiving TWO EXPENSIVE PACKAGES. The first one, tracking stated was left in mailbox, never arrived. I had the vendor send a second one with signature required to the SAME ADDRESS. I received tracking stating my package will soon arrive in a few days at 7 pm. Well this day comes and goes with no arrival. The next day, same thing. This goes on and on for another week. I can clearly see by the tracking that now my package that stated before was in Apex, NC now is roaming with new daily updates saying " USPS has recieved" . . . Ok, where has it gone?? At this point, Apex received my package on June 17th and it's now the 26th. I proceed to the post office and show the teller my tracking. I'm told, your not reading that correctly, the label was created we just have not received it yet. I said, no I can read, it clearly says you did in fact receive it and now its missing. This is the second time. The teller leaves. Loud talking in the back. Very tall man comes out. Brings papers and shows me look here, package is in VA. I said no it's not, I have the current tracking on my phone. He said they didn't receive it. I said yes you did. Someone needs to refund my money. My packages have been stolen, missing, or lost in space. The POST MASTER pushes this man out of the way and says for the first time I've ever heard this, VACANT RETURNED, prove it and GET OUT! Literally proceeded to scream over and over GET OUT! AND ORDERED THE MAN TO ESCORT ME OUT OF THE POST OFFICE. Now, what in the world just happened here?? A package was delivered to the correct post office with NO ADDRESS? I do not think so.... After reading through other countless reviews and based on the REACTION of the staff, POST MASTER, I believe my packages to be stolen. I never thought a day would come that we can not trust the post office. This Post Office needs to be investigated, the Post Master needs to be immediately removed, tampering with or interfering with US MAIL is a Federal Offense. The day when you can not ask your post office to be accountable or provide explanation for multiple missing packages with only being met with irate hostile screaming threatening POST MASTER and staff is a very bad day. Has this happened to you?File a complaint @ www uspsoig gov /hotline read more

Unfortunately, this is the post office that handles package delivery to Apex. You will receive your package maybe half the time. The other half it will disappear or they will send back to the sender as they don't want to deliver. Their latest excuse "Your item was returned to the sender on November 27, 2021 at 10:33 am in APEX, NC 27502 because the address was vacant or the business was no longer operating at the location and no further information was available." Yet we live here and there were no delivery attempts captured on video. Nor will they ever answer their phone read more

The New Hill Post Office offered no help to respond and resolve a problem they created. I received a package and it was delivered to the mailbox. It was too big for my mailbox so it was put in the larger box and a key was left in my mailbox. The key doesn't work and when I called the post office I was told I had to wait till tomorrow. read more

I don't know how to find SETH who works here, but he was probably one of the kindest humans I've met in the longest time. Had a package that I didn't want to get stuck in the Mail Drop...I think the bin was full and I didn't want to jam it for anyone else coming behind me the rest of the day. He was a clearly already off the clock for the day but noticed my angst on what to do :)....went above and beyond to ask if I needed any help and took my pre-paid package all the way around the building package to make sure it made it into the bin. Even though I've had some crummy experiences with the USPS (in general) over the years, I've longed believed in the magic of the United States post office and today kept that magic alive!! I don't know Seth's last name or what he even does for the post office....but if his supervisor is out there...give this dude a raise or a bonus or something!! He is a perfect example of why Apex is the Peak of Good Living and why the Post Office just might endure. If you could also give him a giant high five from me, that'd be great! #SethForPostmasterGeneral read more

Open to drop of larger packages outside of their hours of operations- Amazing! Love the convenience of package slot inside and outside

It's happened twice in the last 6 months. Left town for a month and put in hold request for mail. They still kept delivering everyday. Went in to talk to postmaster and was told she was in but I would have to make an appointment. Called from out of town and was told they would stop the mail. That didn't happen either. We still don't even have a regular delivery person after 6 months I'm going to try to do business online and they can keep delivering junk mail which seems to be all they are good for. read more

They mark packages as delivered when it isn't true. Mail always ends up at neighbors boxes as well. Totally unprofessional and disappointing. Amazon, UPS and FedEx are the only ones which are reliable nowadays. If they can't do their job, quit, and let someone who is willing to work and pays attention to detail. It is embarrassing to read these reviews and they just keep getting worse at service. Waste of money and time that won't be recovered. read more

They do not answer their phone! I have two packages stuck in a postal hold box because the key will not turn and open. I have tried calling numerous times. I will end up going in and seeing what they will do. read more

I understand that they probably get a lot of angry people, but the lack of customer service is horrendous. I was openly threatened on a piece of printer paper by the mail lady. Nothing was signed document or dated from the post office. this was in regards to a letter that I left for my neighbor. I've been asked for that specific driver to not be allowed to come down my driveway anymore that all packages can be left at the gate. I ordered hand sanitizer off of Amazon and it was being delivered through the USPS mail. She refused to deliver it. I called the post office. They told me to leave a bin out there so I did the next day she refuses to deliver. the manager that was working April was the worst customer service I have experienced in years. she wouldn't even give me the decency to have a conversation with me. Instead, she was talking to multiple people put me on hold and then answered still talking to other people. She offered no solutions. I'm just having a really hard time with everything that's happened and me asking for that specific driver to leave my packages at my gate couldn't fit a thing of hand sanitizer in my mailbox that has no mail in it. read more

No one picks up the phone. They lost a $300 package. Went into the post office. Two weeks of trying to locate it. Gave up and reordered. This was 5 months ago. Once again packages are missing, haven't got mail for the last few days. Tried to call, no one picks up. Bunch of lazies getting free pay and pension. read more

Super busy post office location and small parking lot! Employees are nice, but things do move a little slow and the customers quickly show signs of becoming an angry mob, so be forewarned! read more

This post office is awful and I just had the weirdest experience... I walked in to mail something and the post office worker MOCKED ME she said "can I help you?" And I said "yes please" and she then said "yes please" back to me in a snarky mocking voice. I was so stunned I didn't know what to say. All I could do was laugh when I got back out to the car. Anyways, these folks clearly hate their job and it shows. read more

I'm not sure the delivery team can read. At least finding the correct correlation of address to box numbers is a real struggle.

My packages sent and receiving have been crazy delayed. One was supposed to be delivered yesterday by 9pm and wasn't and not today either. I get it COVID 19 is happening but it's gotten really bad with packages. I sure do get my bills in a timely manner! read more

Horrible customer service!!! Some guy-supervisor or something- called Royal, super rude and arrogant. Talks to people as if he owns the place. He has a horrible attitude and thinks by serving you, he is doing you a favor. He makes the entire place look bad. I will rate it less than 1 star. read more

You would think after 3 days of the package being in transit from their distribution center to the Apex office they would figure out they lost the thing. Pretty sure I could crawl there, plant a sapling, and the thing would be 100 ft tall in the time it supposedly takes for their truck to go the 15 miles from their distribution center to the office. Seriously just hone up to the fact you lost my package and stop playing the "it will arrive tomorrow for sure this time" game. read more

This post office has got to be the worst in the country! The clerks refuse to answer the phone. The postmaster refuses to answer her emails. I sent 3 packages there and the tracking number shows they are sitting there FOR TWO WEEKS waiting to be delivered and they still have not been delivered. The only reason they are getting one star rating is that the website does not allow a zero star rating. read more

In my 61 years on this earth - including receiving mail while deployed to the Middle East twice, I have never experienced the level of poor service & incompetence from this post office branch. Today all of our mail boxes were re- keyed (without notice) relocated and mislabeled. Unbelievable- I truly cannot believe someone could be this bad without intent. It is a common problem in our community (Sweetwater) to not receive your mail but get someone else's. Now I can't even get my mail due to the brilliance that decided it made sense to - change , mis label and relocate our mail box without any notice. Isnt gross mishandling of the US mail a crime? If I could find a way to avoid using the USPS I would- no mystery why FedEx and others do so well- I wish I had the USPS as a competitor for my business. read more

I am constantly reminded how bad the USPS has become. Recently, we have mail not being delivered at all or taking much longer...at times weeks not days to reach us. I recently used the Apex location to mail a card going 60 miles away. They assured me that it would be there in 3 days. It took a week to arrive. A week to travel 60 miles! What a joke. I could have walked it there faster. read more

Just baring the name of a Post Office. They keep cramming my books for collage in my little small box. I thought I was going to have to get help getting it out. Its truly lazy of them not to just walk it to your door. They are getting paid. I've a dress for a wedding crammed in there. Really rude. I've gotten other people's mail and it's just lazy on their part .I wish there was more than one post office in Apex. I feel stuck. And the lines are always long when you go there. They need to fix this it is really bad, look at the reviews. Apex Post Office. read more

I haven't received my mail in 3 days now. This is really bad. What is going on with the post office?

Apparently nothing here has changed since my last review 6 mos ago. Again the prepaid postage drop is backed up and improperly working. The lack of common sense here is unbearable. Looks like another phone call to the postmaster is in order. Drain the swamp part 2 coming soon and i still despise the man but its completely fitting here. Apex post office os a rotten, stank, mosquito ridden, flea bitten, gonorrhea spreading swamp! On a better note, we have had a newer mailman who delivers EVERY DAY BEFORE 3PM and even gets our house numbers correct! How hard was it since the highschool traffic is no longer a huge inconvenience to get mail to our neighborhood at least daily and before 9pm? So one thank you to getting us a mailman who's competent and not lazy! read more

Never fails to disappoint. My mail is all up and down the street. I am delivering their mail from my box. They are sorry as hell.

I have experienced bills that are delivered 6 weeks late. Once at Christmas so our insurance premiums were late and now my water bill. Totally unacceptable! read more

Possibly the worst post office since mail was delivered on horseback. They have lost more packages than they can count before they run out of fingers and have repeatedly denied any responsibility for it. Today, they put me on hold for over an hour and when I finally got annoyed and hung up and called back, the supervisor (only one who apparently knows how to use the computer) was at lunch. It was 3pm. Two days, 3 hours on hold, no answers. I'll be watching marketplace and craigslist for my package.. read more

I have moved to Apex for about 4 months. I have lost one mail containing a credit card and one package from amazon. My mailbox needs a key to open. The mail which was stolen was either delivered in wrong mailbox or not delivered at all. The package was the same. The mail person should have left a key in my mailbox, but it was not there and the online status said it's in my mailbox. This is the worst USPS office I have ever experienced read more

One star only because I can't post as 0 stars. Extremely unreliable and inconsistent delivery. The last 3 months have been the worst mail service we have ever experienced in the 16 years we have lived here. Can't even find an easy way to make an online complaint and post office phone rings with no answer or way to leave message/request return call. This service or lack of would be unacceptable with any other business. read more

I have lived at Sweetwater in Apex for the last 18 months. In that time I have gone 2 months receiving no magazines; normally there are 4 per week, this was last Spring. Now it's happening again. No magazines for the last 2 weeks. Our mail person is a contractor and I firmly believe she has been enjoying my mags. I wrote 3 online complaints last Spring and they fell on deaf ears, no answers to any of them. This time I'm calling the Post Master. I've also lost 4 packages since I've been here. Stealing my things is a federal offense and this time I'm taking action!!!!! This service couldn't be any worse if it tried. Disgusted in Sweetwater The ONLY reason you're getting a one star rating is because it won't let me submit without a rating of some kind. Anne R read more

Got 4 new passports from this office. Lady who helped us was very sweet and helpful, BUT when we finally received the passports in the mail, 1 of them was printed with the wrong birthplace. So with limited time, now WE have to pay $70 for a mistake that was made by the clerk, who should have verified the information that SHE wrote. read more

new to apex and not impressed. mail comes, if it feels like it. Christmas month they only had one cashier, package boxes full. Post Presidents Day the outer mail boxes were overflowing, even tho it was afternoon and they'd been open all morning. I get neighbor's mail sometimes, even some with same # but diff street. sigh. read more

This Apex USPS is trash. I've ordered many things from amazon and they always arrive on time but ever since I moved to Apex, NC, this USPS office has been giving me lots of trouble. Whenever this specific USPS gets my package, its guaranteed late by a couple of days or shipped to the wrong address. Best of all, I call amazon, and they can confirm that the package is currently in that specific office (for whatever number of days)... they just fail to deliver on time/correctly. I can even call this office (if they feel like picking up the phone) and I can talk to them. "Hey you have X package?" "Yes we do" "You had it for the last 2 days and I paid extra for overnight shipping, feel like delivering it yet?" This office has already become a joke on NextDoor among neighbors and I am just amazed that this USPS could be so bad. read more

This is a review just for their Mailman who's route is Kelly West Subdivision,.so lazy & incompetent, first time iI've seen a Mailman who never walk to deliver a MAIL. he would maneuver this truck so he won't need to get off, and few times i received boxes that has fragile stuff in it that are broken. He's probably annoyed that he has to get off his lazy bum to walk to our front door so he would just throw it on our porch. On may many occasions, our letters and packages end up in other people's house, and often times we received packages and letters that don't belong to us. Is he that lazy to even read? I tried calling their local office however, no matter what time and day I call it's always busy. I sure hope that the Post Master would see this and do something about this inexcusable behavior of their MAILMAN. read more

I go here at least once a week... every worker I see is always in a great mood! They have never been rude and are always as efficient as they can be. read more

Angela was rude and aggressive. She whispers things under her breath about the customer. When I confronted her, she told me I was aggressive - when I was actually just asking what she said. Terrible service. read more

Processed an online mail hold and selected to pick up held mail. Went back to pick up mail and after 20 minutes (with my license in hand btw which I wasn't comfortable with) came back and said "nothings there" I said "why, I selected pick up" she said "they don't pay attention to that" This place is useless. The robot in the lobby is more useful than any of the people there. Avoid. read more