5 stars! I drop off packages here all the time and it's always quick and efficient. I always see the same employee and he's always kind!

Thomas' attitude and demeanor are horrible. He definitely had a problem with certain people, and I could tell by his snarky answers. He consistently gave us overly inflated price quotes. Thomas is by far an incompetent, disrespectful, and unhelpful individual. This ineptness is evident in his poor listening skills, demeanor, and lack of customer service knowledge and competency. I finally gave up trying to help this very young individual learn true customer service and left the business only to go 1 mile further up on Davis Drive to The UPS Store. Their demeanor and customer service were superb. The employee there had a wonderful personality, and was eager to assist. He provided me with the correct delivery quote. This proved to me that Thomas was quoting exaggerated figures which, were twice the amount. I believe this is a constant behavior towards people of a different ethnicity by Thomas. If I could have given this establishment 0 stars I definitely would. My advice as a trainer in customer service maybe try coaching this employee as he lacks all the traits and characteristics! read more

DONT come to this shop. This little shit who works behind the counter on a Saturday is extremely rude and unknowledgeable. He cares more about reading his comic books then he does about anything else. Huffing & puffing with extreme annoyance as a customer arrives at the shop while still muttering how can I help you under his breath, but his annoyance shows in his actions & tone. If you ask for a pen - oh go grab one there (behind his counter where he should've handed us one. If I were the owner, I'd be upset about a customer teaching behind the counter that had mail on it and some looked like checks). If you have a postal box here - beware of this. He didn't even know what a security envelope was and his snide remark when I asked for an envelope, was: Its the exact same envelope as the one you have. (LOL). 1) It shouldn't matter why I want another envelope, Im a paying customer. 2) It was not, and in fact he did hand me an envelope that had security inside of it and I explained this is what a security envelope is. He rolled his eyes. If you're going to work behind a counter as customer service, then you should know these things AND/OR be open to learning them. Then the postman came in and I asked to please take my letter which he was doing. I heard him mutter- Good enough. (What does that mean?). Then he said don't worry about it - its tracked so you'll be fine. That WASN'T my point, again, little know it all, I needed to make sure it went out today and was stamped by the post office with today's date for my own personal reasons. This store owner should be appaled to let this 'kid' who thinks he knows it all but clearly doesn't, who's rude assanine behavior keeps customers at bay. What a little shit loser!! Don't go here!!! read more

Nicest young man at the front desk! He always works quickly and has a smile on his face!

oh my god i have been to this place to drop off my packages so many times and the same guy works there every single day. He is so kind and so sweet and very efficient and the cutest things since sliced bread read more

Checked their website to see if they offered passport photos and called just to double check. They told me they do walk-in passport photos and to come anytime. When I went a couple hours after calling, they told me they couldn't take the photo because all of the packages were in front of the photo station and they didn't want to move them. Really disappointed that they would offer a service and tell me to come in at anytime and not prepare the designated space for it. read more

Very nice. Great service. Always accommodating and pleasant. I highly recommend using this business for any mailing or packaging needs or guidance! read more

Customer service is extremely important in this very competitive market. It is so easy to lose a customer, and requires big effort to gain one. I'm writing to share my experience I had with PostalAnnex@ 12218 Bradford Green Square Cary. I went to this store to send a document via Fedex, and it also required a mailing label. The clerk charged me $41 for two days shipping. The next day I needed to mail similar sized document again, but this time I went to a Fedex store, it only costed me $11. That's huge difference. I went back to the PostalAnnex and questioned the big price difference. The same clerk who waited on me the previous day said" this's a private company, I can change whatever I wanted ." I was speechless. I didn't mind to pay higher price for excellent service. But with his rude attitude, I just left without any reasoning. I paid "tuition"for my experience, but I don't want others to have the same fate. Needless to say, I'll never go back there. read more

0 STARS!!!! They lost my package and conveniently cant find me in the system to refund me or tell me where my package is! THey are the worst!!! Dont go here. read more

Given the volume of online shopping, visiting this store means a high frequency with varied shipping needs when I interact with the owner and employees. Not only have they never lost any of my packages but am surprised by quick refund turnarounds enabled by efficiency in carrier pickups. Are always pleasant and ready to help. Have notary, and decent selections of related products and little wait time. read more

I used to go here often for drop off and postage supplies. The service here was impressive and friendly. Recently I dropped off a package and was treated rudely and I also felt like I was being ripped off because I was to be charged 1.00 a box for a strip of packing tape. I rarely ask for tape and I felt like my tape on the package wasn't strong enough. I normally purchase packing tape there but I was running late. Instead of being polite and explaining that they started charging for tape, the clerk was rude and non accommodating to my issue. Listen, I can go the post office and be treated rudely AND get free tape if I accidentally don't use enough. The prices at this facility have gone up on shipping as well so I won't be back. read more