I was surprised at the quick and pleasant service I received after seeing so many crappy reviews. I guess those sleeping reviews are people who have nothing better to do than to complain. Taking into consideration that today is the last day to file taxes which is the equivalent of the Super Bowl when it comes to USPS imagine my surprise to see a line of maybe four people ahead of me and having them work quickly, efficiently and even in a pleasant mood. Greatest service I've ever had at the USPS five stars all the way. read more

I guess customer service with a hello or a smile is out of the question here. There were 3 behind the counter .No customers. After I got my finger prints for a FBI background check I mentioned about Dolly Partons passing they said rudely " Who's that ? " like we don't care .... Like they didn't know Whitney Houston who sang on of her most famous songs which generated over 100 million. Which she donated most to those in need from Hurricane disasters and more ... read more

I am submitting a formal complaint regarding the extremely rude and unprofessional behavior of three USPS employees on August 12, 2026, at approximately 9:25 AM. I came in simply looking for information about a package and was instead cursed at and treated disrespectfully by these employees. I ask that USPS review the security footage from approximately 9:25 AM to see exactly how I was treated as I was leaving. I also noticed a very strong odor that smelled like marijuana when I approached the counter. I cannot say whether anyone was under the influence, but the odor was very noticeable and concerning. I receive and send hundreds of packages every month, so I have been a frequent USPS customer. Unfortunately, because of this incident and the way I was treated, I will no longer be using USPS for my shipping needs. I also have photographs of the three female employees involved and can provide them as part of my complaint to help identify the individuals involved. I expect USPS to take this complaint seriously and investigate the conduct of these employees. Please confirm that this complaint has been received and let me know what action will be taken. read more

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This is a small boutique USPS store located in the rear of Coral Ridge Mall in East Fort Lauderdale. The agent was polite and helpful, and I was happily surprised that they provide different types of black markers and packing tape for their customers to self-serve their shipping needs. I came in with my box ready to ship, but because its contents were fragile, I asked if they had stickers or tape labeled, FRAGILE, for added protection. That's when the agent directed me to the self-serve counter to use the fat marker and label my box accordingly. In addition, there weren't a lot of customers in the store. I was the second in line both times and the wait was good, compared to other USPS locations. The one thing which is very confusing is that the entrance is the exit and those who go into the entrance to access their PO Boxes, have to walk all the way around, instead of simply across (one set of doors is to the left and another set to the right) to enter the store. There is probably a purpose in having done this but it's not common logic for their customers--and it's inconvenient to have to walk around on the sidewalk to get to the entranceway. Withal, it was a positive experience! read more

this USPS delivered my package to a wrong address. They will not answer the phone. They know what is going on. They are not being very helpful. It is their mistake. It was a gift for my baby that they lost and they do not care. I think this is very unprofessional and it's been 3 to 4 days and no one has helped to do anything. They should at least give me a credit for what they lost. Very ridiculous. read more

I have an AirTag in my package and I know my package is in this location(Fort Lauderdale). My package ExpressPost has been stuck in this depot for 4 days. The tracking app shows it is still in New York. 4 days late already and nobody to talk to. The automated system tells me the package is still in New York when I know it's been in Fort Lauderdale for four days. This is ridiculous and so frustrating. read more

NEVER OPENS ON TIME!!!!! Their normal opening time is supposed to be 8:30 am. They make that maybe twice per month. They are paid by the citizens and NEED TO OPEN ON TIME!!!!!!!! read more

Never stepping foot there again. Rude customer service at its best. All I did was ask questions and she was very rude to me for no reason in front of everyone. but I left without making any drama about it. Go there if you like people giving you attitude. read more

Customer pick-up service is very bad. They cannot locate items or certified mail. 8 people was ahead of me, none of them got their problem resolved. They couldn't find my certified letter neither. Besides the point , the notification card had a non-existing address of the post office, I spent one hour looking for the right post office. That is how the USPS supposed to work? read more

(photo description: plus-sized, unprofessional, rude POS) Thanks a lot! I actually had really important orders to ship out, which I now will have to wait until monday. I tried asking a simple question(I was doing self-service and needed to ask her a very important question), she cut me off and yelled at me, "we're closed im not answering your question." Mind you I was solely using the self-service device, I was not trying to enter the other room or anything at all. I will be there on monday to get her info and make sure HR/her superiors know all about this. you upset the wrong person. :) If you so happen to see this, I would begin looking for another job, or researching unemployment benefits. You're a terrible "woman". read more

USPS - Post Offices Near Me - Fort Lauderdale, Florida

Thank you, local USPS office, for another job well done. This was done by whomever was delivery NW 54th Way in Tamarac on 12/18/25. I guess walking a package to the door was more effort than they could muster. read more

USPS - Package shoved into mailbox slot - Post Offices Near Me - Fort Lauderdale, Florida

Edward . I hope you get to see this review. I had an appt for passport and was referred to small room to the side. Edward was my attendant. I was nervous and knew I had made some error. He worked with me, played some music for the other customer and made jokes to keep the room lively. Thank you Edward for being so kind on such a stressful day. I hope some of the customer that had a not so nice experience, get a chance to meet you. Left there feeling confident about my application and laughed all the way to the car. Thank you again. read more

According to the worker they close at 6 p.m. since September of 2024. Update your hours on website and across other locations! I was referred by another location and they said this place closes at 7 p.m. Ridiculous! read more

You have a MAJOR PROBLEM with staff WITHIN THIS POST OFFICE stealing checks, washing them and writing them to someone else. This is a HUGE problem and I have just become a victim AGAIN as well as my office, several neighbors and apparently, it is WELL KNOWN! I take my checks inside every time to avoid this and now they are routinely stolen and altered once they are in the possession of this post office. Thank GOD my bank is aware. Shame on you USPS! You know this is a problem to based on the numerous complaints you have received and NO ONE is doing anything about it! read more

Totally incompetent associates. This last Tuesday I was observing old man in the lobby trying to help customer to use self check out kiosk, your addociate had no clue what he was doing. Was only making more chaos and disorder. Demanded that he get handed over all customers packages after scanning. I regret I handed him mine as today is Friday and tracking number still showing no movement ! read more

Zero stars. Says they're available Wednesday & Thurs 1-2pm for walk ins for passports at their location. I arrived TWICE around 1:15pm and the lady says they're done for the day and to come earlier with an attitude . I asked how much earljer I should come considering the time slot is 1-2pm & she says come at 9am???? That doesn't even make sense!!!! Ridiculous. read more

I visited this office to submit my passport application. There was a long line and three attendants. I asked where to go for passport services and was told to go in a room on the side. I waited for 30 minutes when I overheard someone talking to one of the attendants about her passport application. I asked someone waiting in line and they told me I should get in line instead of waiting in the office. Within the line of customer waiting to drop packages, there were two groups in front of me waiting to submit their passport application. Sabrina was handling passport appointments, and I watched her berate a woman and rudely tell her to step out of line because she had missed something on her application. A family with a small girl was next. The parents were applying to get the child a new passport. Sabrina was, again in a rude manner, questioning them about their own citizenship making everyone very uncomfortable and confused. When it was my turn, after waiting for another 20 minutes, she told me I was late for my appointment, and she refused to take my application. Sabrina's behavior was so outrageous, it was borderline comical. I felt like we were in a Seinfeld episode of the Soup Nazi. I realized she was aware of her inappropriateness when she loudly told us: 'And my name is Sabrina for your information' obviously assuming someone was going to complain about her outrageous treatment of customers. I looked up the office on Google and realized the reason why Sabrina seemed to be so emboldened to treat customers in this way. It is obvious that her superiors condone her behavior and do not care about customer opinions and reviews. The bad reviews are extensive on Google, Yelp and Facebook. I personally will not step foot in this office again, but thought I would warn others of "SABRINA, THE POST OFFICE NAZI" read more

Do NOT go here. I was met with hostility and yelling the moment I walked in -- for simply showing up to a scheduled appointment. The staff's attitude was beyond rude; it was aggressive, unprofessional, and frankly, disgusting. I've never been treated with such disrespect in my life. Steer clear of this place if you value basic human decency. read more

I am only giving this store a 5 star simply for the postal worker who goes by "Dutch Door." She works on the far end side of where there are mailboxes. I had a live bird get registered wrong on the tracking. After 4 other postal workers told me the wrong information she made a multitude of phone calls and figured it out. Thank you Dutch Door for caring and making sure my bird was delivered alive! read more

I'm a small business owner and have to frequently ship packages. This location has always provided exceptional service! From the employees to the self service kiosks that are always working! I go out of my way to come to this location. read more

Absolutely terrible workers, they don't even follow the hours listed on the website so if you get off work after 4 you're screwed, I have live animals there that I can't get access to because of their changed hours which aren't reflected on the notification which is sent out, I'm never using usps for any of my live animal orders again!! read more

Very rude customer service. I went in for a passport appointment, & I was under the impression that I could get an application and fill it out there in the office. The receptionist told me "if you don't have an application you no longer have an appointment." I walked into another post office and they gave me the passport application no problem & mentioned not to sign till my following passport appointment.. read more

I tell you what they could improve, they could improve the workers there by replacing them with ones that have good manners and respect, such a shame to know that usps have a lot of Rude staff working that doesn't know how to talk to customers... and on top of that they not even young, they grown that should know better and be more respectful, but if that's the way they do it they ain't gonna get respect back.. am a make sure I get name next time for report.No Decency..RUDE‼ read more

If I could leave negative stars, I would. Easily the rudest, most condescending people I've ever had to deal with in my life. When I have to mail something, I go out of my way to another post office because I despise this location so much. They need to learn how to talk to people and perhaps not be on phone calls when at the counter. Unfortunately I "have" to come to this location every so often because it's "my" post office . I hate it there and I hate everyone that's there too. Even the mail carrier out of that location. Example: I had a package sent to me. Tracking stated as follows: Your item is being held at the FORT LAUDERDALE, FL 33309 post office at 11:35 am on March 16, 2024. This is at the request of the customer. It's not at my request, THEY decided to hold all my mail there. Besides that...I went to pick it up on March 18th at 8 am...going by the message with the tracking it would be at the post office waiting for me. NOPE. First of all, the "package pick up" area was opened late, after 8 am...and then I get told "there is no package here for you" try showing her the statement on their website with the tracking number. "I DONT KNOW WHY YOU'RE SHOWING ME YOUR PHONE. ITS NOT HERE. YOU HAVE TO WAIT TIL YOUR MAIL CARRIER GETS HERE AT 9." WTF. read more

I had an appt for my daughter's first passport. My daughter missed school because of it. We had questions about filling out the form. We came early to get help. But the worker was very rude, unfriendly and just left. We filled it out ourselves at the appointed time. But she was not there. When she came, she said she would not see us. Disgusting costumer service read more

I'd give ZERO stars if it were an option I've lost several packages from this post office and I don't live anywhere near them it's a shame that I live in Kentucky but have to live with the fact that other post office deal with my mail and I do not get it. I've lost a lot of money because of this place. It should be should be shut down and everyone needs to be fired. I don't have pity on anybody there because if y'all cannot make sure and do your job, the one job you do have is to make sure everybody gets their stuff then y'all don't need a job go waste the taxpayers money go get unemployment. I don't know. It's better than what you're doing now. read more

My Fiancé and I were trying to get a new passport issued and all I can say was this experience was by far the worst I have ever seen. We both had appointments scheduled to get this completed and immediately within walking in the door we were met with hostility. We were there to get photos taken which we were denied because "the cameras were down". We were not notified beforehand. The passport manager then came out and started yelling that we came unprepared and they were cancelling our appointment. We had all necessary documents with us that were outlined on the website. When I tried to ask another question the passport manager would not let me speak and said, "she has been doing this for 40 years" and "doesn't have time to deal with people like me". When I told my Fiancé its time to leave in a private manner the passport manager yelled once again from behind the wall "good! we do not want to deal with people like you!" I have never experienced such a disappointing and rude group of people in my life. Looking back now, most of these reviews seem to have similar experiences. Do not go to this location ever, as the employees at this location are rude and outright unprofessional. These people should be fired as they are clearly not doing their jobs. read more

Great staff. Large facility. Self-serve kiosk if needed. Used the self-serve kiosk to send packages, needed to buy some bubble wrap so then went through line to purchase. The associate was very thorough and polite and even offered me tips on how to ship more efficiently. My only regret is I did not get her name to recognize the friendly service. I will definitely be back. This is my new favorite post office (and I frequent them a few times a week), when I see her again, I will edit and give proper kudos. read more

Regarding customer service, this place is the worst I have ever seen. The woman behind the counter was extremely rude and talked loudly without even listening to what you were saying. read more

I went this morning to mail two large envelopes to Georgia and Hawaii. The woman behind the counter, anything between 25 and 40, long braids, African American, already snarked when I came in. Here's the condensed version: (4/24/2023,11:30am PO Oakland and 12th) I asked to mail the 2 envelopes as "Media Mail".(I had been told to). She barked "NO. That ain't Media mail"...so, I asked why she'd say that- "Barked back "because it ain't". So, I asked what defines "Media Mail"( they had flyers and info material, so no personal letters) . She rolled her eyes and yelled at me, "you been asking the same questions over and over!!"- I stayed calm and said " you don't need to get loud, I hear well...if you'd answer my questions satisfactorily, I wouldn't have to ask you any more". She threw a fit, now screaming at her colleague that had just come in "OTIS!! I've about HAD it with THAT ONE! Old white woman ! You take that, I'm not doing that Karen!!!"... I asked her "what's your name?" (she wore NO name tag) . She refused to give it to me. Said she 'didn't have to". (She DOES. ALL need to wear a name tag, AND give it to customers at their request)..Her colleague Otis (wore name tag) seemed to not DARE tell me, but was professional and helpful. Circled the "... to file a complaint" portion of the receipt. I am 'elderly', and, yes, white. I was polite, calm and stayed that way (not easy). Just imagine the situation being reversed! People like her should not have government jobs- they make life miserable as they are to all who encounter her. Just imagine having to work with her every day. I wish everybody who sounded off here would file a complaint. Only THAT will change things read more

USPS - Post Office on 12th and Oakland - Post Offices Near Me - Fort Lauderdale, Florida

Doesn't deserve the one star I gave! It's unbelievable how bad the service is and how rude the employees are. It doesn't matter that all these people who go out of their way to leave reviews are completely ignored. They don't care The only thing to be done is use UPS which is exactly what I will do for now on read more

Came in for passport information and the lady named Sabrina needs to be gone, the worst attitude their can possibly be. Already stressed enough and this lady wants to come and make it worse. DO SOMETHING WITH UR EMPLOYEES SPECIFICALLY SABRINA read more

I had a problem with receiving mail from former occupants of the residence and was able to resolve this instantly. The parking was ample and the wait was very short. I was in and out very quickly, which is always a plus. Overall I'd say that aesthetically it'd the nicest looking USPS office I've ever been to. I had the pleasure of being helped by Mr. Fitzroy read more

USPS - Beautiful entrance on a sunny South Fl day - Post Offices Near Me - Fort Lauderdale, Florida

The staff is ridiculously rude. Would not let me speak, the main one taking right over me the whole time I was trying to explain the situation. Rudest group of people I have encountered. The way they speak to people they should not be working in a customer service position. -5 stars, I'm so glad this isn't my post office & I AVOID this location at all costs but they're holding my package hostage at this location & zero help from this group of rude people read more

This place needs serious clean up and stuff training. Place look disgusting and employees are very rude. This guy was eating food while he was talking to me and didn't make any effort to find my package. I went to the pick up window and the lady was talking on her AirPods while working. I'm goin back and forth between two post office because they tell me different location to go. Still haven't found my package. This is so unprofessional. read more

If you like waiting in long lines that never move, this USPS is for you! Something happens to people when they enter the line of the Post Office that sadly, makes them complete dummies therefore you must wait, wait, wait for the line to go down until it's your turn. There really isn't much to say about this location other than that you can't go here if you're in a hurry. There were two people working on the day that I had come in. And when I saw the line hit the entrance door I knew I was walking into a big mistake. Don't expect to be wow'd by anyone's customer service and bring your own pen because if you have to write anything before you get to the cashier, all the pens have been stolen by other people before you- lovely, right? I remembered immediately when I got there why I buy everyone's gifts online. The one positive is that they're open on Saturday. So if you're in the mood to waste part of your weekend here's a place you can go. read more

USPS - Post Offices Near Me - Fort Lauderdale, Florida

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Rude!!! Ghetto and so unprofessional! I arrived at time approximately 10 minutes before my appointment. Waited in the waiting room for about 5 minutes before someone talked to me. Just to tell me I am late and they can't take me. Horrible! read more

Worst customer service! Went in for my child's passport. Had an appointment and accidentally went to wrong location so was a few minutes late and I was refused service even though no one else was waiting in line. The women doing the passports literally told me she could care less and that I was suppose to be there at 11. She threw a piece of paper at my husband with locations that do walk ins and told me to get out of there now. If my child had not been with me I would have caused a bigger scene and called the cops! The sheet of paper they gave me they can't even copy it right... idiots there read more

USPS - Photocopy of paper - Post Offices Near Me - Fort Lauderdale, Florida

They delivered my $1000 cost of package somewhere else or outside of the door which busy business plaza 1000ppl walking through everyday. I lost the package and told them but they dont do anything for me. They said maybe somebody stole that. I lost it cuz of the udiot mail man!!!!! read more

This isn't a review of the post office as such or the mail services. It's a review of the passport services they perform on behalf of the Department of State. This particular USPS office is one of those designated to, as they say, "accept applications for passports and renewals." I said "as they say" because, from my experiences here, that isn't exactly how it works. If you are going to get a passport, not a renewal, you have to first phone in and make an appointment then someone can meet with you, accept you application and for an additional fee, do your passport pictures. It's important phone in because, though they do have a passport desk, I've never seen anyone there, ever, and I've been in and out this area a number of times. Now if it is a renewal, they won't meet with you. Also, they won't answer any questions you may have, as you'll be told you have to phone those in but when I tried that I was merely told that the renewal application is self-explanatory and instead of answering my question was merely told to read the directions. For renewals, there is a form to fill out, and though it doesn't tell you to, be sure to do it in black ink, not blue. While I was there a gentlemen came by and put something behind the counter, and though he said he didn't work at this particular station he said he might be of help and asked to see my passport. He looked it over then told me "It's going to expire in March," which of course I already knew, and that it's only for official customs business, not other things while pointing to a stamp from the Principality of San Marino, with which he was apparently unacquainted. read more

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