Hey kids... would you like your mail lost or stolen? Then, the Wood River branch of the United…read moreStates Postal Office is for you! I just spoke with Shannon, who is the supervisor, about a missing "delayed" package that was sent to me for Easter. It was shipped out of their location, yet, no scans are officially listed as leaving their facility. She went from saying that the first scan shown, besides when it was accepted on the 12th, was on the 14th "to next facility". Then, when I continued to ask why Wood River was not shown or scanned, backtracked and said that it was scanned and shipped out to St. Louis on the 12th, yet there was no scan in St. Louis. She wouldn't answer my questions, and instead gave me the runaround... unable to answer which facilities the packages were scanned into on the 14th and 15th. The package was not heard of again until the 24th in Memphis. She could not explain anything and just kept saying that there is a whole system and things are all sent out in one big bunch. Cool... but how did my package suddenly go from Wood River to St. Louis with no scans or tracking actually showing? Where is the accountability that the package was wrongfully handled between Wood River and St. Louis? All I could get was that she is "guessing that it was scanned in St. Louis"... WHAT??? Finally, she said that she was leaving a message for the Post Master to call me back. This is not the first time that I have had a problem with their office. I have had mail go missing quite a bit from there. When I asked her to please look into how they operate and handle their mail, she blamed the other locations and the "entire process". She also would not help in refunding my mother's money. If an accident happened, apologize and own it. Work on fixing it. The biggest sign of weak leadership is denying any responsibility and refusing to fix it. Offer solutions, not excuses. Shannon needs to go based on her inability to apologize and problem solve. The rest of the staff needs to be looked into. Seriously... bummer summer. You are an executive branch of the United States Federal Government. Do better.

Rude lady that was on duty. The internet was out and I asked if any services were available, she…read moreacted like I was stupid. I was just dropping off a prepaid labeled package. She then said, don't you smell that? Smell what? I think they had water damage. I asked if they were closed, thinking maybe I just walked in and they weren't supposed to be unlocked and she said in an annoyed way that they were open.... but... why if you can't do anything and you're rude. Just lock up

Unlike many post offices, this one is no-frills at its best. The clerks don't push stuffed bunnies,…read morelapel pins, or framed stamp artwork while you're trying to conduct business (unlike the Hazelwood branch). They do have a small stand of shipping materials to buy, but they also have plenty of their own packaging for free. Also a huge plus for this location is that there is no mail pick-up here (hold mail, packages, etc.). They do, though, have post office boxes at this location. The clerks seem up-to-date with their training, so they can answer most questions right away - no disappearing behind a wall for 15 minutes to tell you they can't help! Also it seems like the line is never very long, probably because they are efficient. Yes, an efficient post office! Go figure!

Absolutely terrible service and always understaffed, understocked and the midday closing for their…read morelunch is infuriating. Please close this dump and put it out of its misery.

We visited the Mail Box Store looking for a notary. They were so helpful, friendly and just good…read morepeople. I would recommend anyone looking for mailing services, notary and other great services.

I had some old photos scanned to create digital copies of them since they are the only copy around…read moreof these photos and I'd be heartbroken if anything happened to them. Barry did a fantastic job with them! I can now rest easy that I will not every lose these and I can share them with other family members. THANK YOU!!