I had an extremely frustrating experience with this post office, and the lack of accountability is unacceptable. My package tracking initially showed "delivered," then later that same day it was updated to say it was physically picked up. We never received it, so we immediately contacted customer care. At that time, we were told the package didn't have an address and would be returned to the sender. After speaking with the sender, they confirmed the address was clearly on the package. We called USPS again and were then told the package had been redelivered. Again--we never received it. We opened a case, and both the district office and the local post office manager contacted us saying they were "looking into it." When the manager followed up, she first claimed the package was delivered to our porch. When we told her it was not, she then changed her statement and said it was delivered to the mailbox--which is also incorrect. Instead of resolving the issue, we were told to file a claim because the mail carrier insists it was delivered. Meanwhile, we are still without our package and continue to get the runaround. To make matters worse, customer service later told us the case had been marked as "resolved" by the post office--even though nothing has been resolved. We had to open yet another claim with customer affairs. This entire experience has been disorganized, inconsistent, and incredibly disappointing. There seems to be no real effort to investigate or take responsibility. I would not trust this location with anything important. read more

First and foremost Sherelle is amazing. I came in with 12 mins left to spare before they closed and even though I was late coming in Ms. Sherelle greeted me with a bright smile and got me and my packages on our merry little way. I will say that this isn't my neighborhood USPS but because of employees like Ms. Sherelle, I take the trip here because it's so pleasant. I want to thank her for her kindness and her patience. And I will be sure to make this my home hub for shipping. I love it here. read more

USPS - Post Offices Near Me - Houston, Texas

I've been using this USPS on a regular basis. Sometimes they'll do my things quick or slow it depends on the line as well. I don't have any issue yet quite often the international form is out so it's better that they stock them on a regular basis. It's a quite old looking facility as well. Hope that they'll keep up or improve the pace of the flow! Come for those need to send something! Cheers read more

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I had the worst experience ever the lady today had a bad attitude not respectful at all . Do better usps don't come here bad customer service!!! read more

Wtf does my package say "delivered" yet it is nowhere to be found! I am sick of these workers losing, placing the wrong mail box or stealing people's sh*t!!! As a government job I'm sure they can find people willing to do their job correctly and with regard for others. Time to clean house. Writing to the higher ups, b/c this is f'n ridiculous at this point. I'm sick of the posts in my community asking about their packages delivered to wrong addresses or missing all together. Enough is enough. I want my package!!!! read more

Stole my package of expensive sneakers going to make sure that individual gets fired, package was marked "delivered and picked up by individual" while I was at work. And the package is from finish line. So I know one of them knew wassup. read more

After being left on hold for over an hour, I called back and spoke with someone who said she would speak to the carrier and call me back, she never called me back. The next day I called and spoke with someone and although she was the first out of 4 people who was actually able to help me. She was very rude and condescending. I'm not going to go into detail here because this would become a VERY LONG post. My suggestion is to fire all of the old incompetent people and get a fresh batch of people who actually like their job and take pride in helping customers. read more

USPS - After waiting patiently on hold for over an hour I finally hung up. - Post Offices Near Me - Houston, Texas

Completely useless employees. They refuse to answer the phone and when they do, they put you on hold for eternity only for you to call again and then them not answering again. read more

They don't know how to put packages in correct boxes, they need to fix that. Also it's the second time they lose my packages and I'm sick of it. I'm sick of having to call these people to see wtf is going on. Hire better workers who actually know how to work and aren't lazy. Do better read more

I'm waiting for someone to open the door to pick up my package and it's been exactly 20 mins since I got here.. 3 customers are currently waiting at the door at this moment and all you here is laughing and playing around on the back how sadly that Post office pay to employees to not do anything! read more

USPS - Post Offices Near Me - Houston, Texas

Been waiting to pick up my package for 25 minutes now, they don't answer their inside door. We keep ringing the doorbell and all you hear is employees laughing behind the door. Really unprofessional, people have to get to work and whatnot. read more

This post office has a lot of bad reviews but I'm going to give them a glowing review. To Clerk#31 my apologies I was so flustered I did not catch her name. She showed me so much grace and helped me with my PO Box situation. I cannot thank her enough. I appreciate what you all do as postal workers. Thank you for your service. read more

Waiting over 15 Min for someone to answer the package door. The attitude of the workers are a direct reflection of the Manager "Miles". If I could have my packages sent somewhere else I would. read more

Ummm HOUSTON WE HAVE A PROBLEM. I had a package scheduled to be delivered on a Thursday but I wasn't home right? Cool. So the next Friday morning I got to the post office to physically pick it up. They tell me they can't give it to me because it's being processed. I said, "well I won't be home--can they leave it at the door since I'm here?" He says yes. Is my package delivered? NO. I call and nobody has answers. Then I'm told that the regular mailman wasn't working that day it was someone else. HOW DOES A PACKAGE GO MISSING AND NOBODY HAS ANSWERS? Extremely irritated with their lack of help. Checked the tracking number again on the following Wednesday and they said they tried to redeliver Saturday...but when I called again on Monday they still didn't know where it was! I'm super irritated and confused. If this isn't rectified soon, my package will be shipped back to the sender. RIDICULOUS!! read more

I want to the location on December 20 around 9:30 AM and there was one lady behind the counter and a lobby full of customers. After waiting in line for about half an hour I informed the lady that I needed this document sent through certified mail. She's informs that I'll be no problem and I pay her and leave. Upon two days of looking at my receipt I realize that she hadn't charged me for certified mail even though I requested it not once but twice. I even asked her if it was certified as it was documents for the city. read more

Probably the slowest and most unprofessional post office in Houston I get there at 4:30 with my package boxed and addressed ready to go all I need is postage and it's about 7 people ahead of me so I was expecting maybe a 15 minute wait because I know they can be slow. I ended up waiting over 30minutes and still didn't get to the front of the line because the manager or whoever likes the door is when the post office closes did not want to assist and open another register while She literally stands at the door overseeing the line but not making it move more efficientl she literally stands at the door overseeing the line but not making it move more efficiently or doing anything to sort up the process. After waiting this long I know my package won't even make it to the carrier at this point so I decided to leave read more

This post office is the worst post office in Houston. They lost a package claiming it was delivered. The package was delivered 8 months later. The workers are rude and do not have any work ethic. I literally hate having to come here to pick things up. Complete trash read more

Rude staff. Don't even attempt to call. Phone will ring off the hook, until someone picks up and hangs up in your face. read more

Can't say I'm surprised. Just another monopolized industry ran by the government. They now won't let you get a passport unless you have an "I" at the end of your DOB. They can't tell you why, though. Oh, and best of luck getting a birth certificate with one, because that's a real pain as well. Bureaucracy at it's finest. read more

If I could give no stars, I would. Rude and just shrugged off my lost package. Told me to contact the seller to get them to send me another package. As if it's some big business and they are able to just send free stuff. That package was sent to me by a person that can't just come up with sending another expensive package! I have been waiting since AUGUST to receive it and nothing. Do better USPS. read more

My mail carrier is wonderful and the people at the front desk are wonderful but every now and then, I miss a delivery and it has to go to the actual post office. Going in here to pick up a package, you ring the doorbell and wait for a long time before someone actually comes to see you. Then it's always a gum smacking, eye-rolling female that answers as if you forced her to apply for the job. The rules are always different. One minute you need your ID, next time you need the pink slip. I lost my slip once and the young lady was able to find my package with my ID. (Which should be appropriate seeing as how anyone can take the slip and present it to the post office) I came in for a second time and forgot my slip in the car and I asked the lady if she could use my ID with my name and address on it. She rolls her eyes and tells me that she needs the tracking number. So I go to the car and was back within a minute. Rang the doorbell and had to wait a while before she could get back to the door. She finally gets back, says nothing as I hand her my slip. There's absolutely no customer service. I get that they may encounter difficult people everyday but so does every other working adult. Do your job and stop acting like we made you apply to work there. read more

Although I am closer to the Pearland Post office on Cullen I am "zoned" to this post office. I called the post office to have a certified letter redelivered but the lady who answered the phone after the third call with no answer rudely told me "HOLD ON", put me on hold an never came back. I called again and she hung up on me, I called right away a third time and the phone was off the hook ! So I went down there in person already aggravated and there was one clerk and 10 people in line at 10:30 in the morning ! After 20 minutes in line another clerk comes out and sees me holding the certified signature required paper the mailman left me and she tells me this is not the line you have to go the side window. I go to the side window and the lady there tells me the card says October not September (todays date). I told her the mailman apparently made a mistake please get my letter that I am expecting. It took me a FULL 45 minutes of this nonsense. PLEASE AVOID THIS GRIMY POST OFFICE WITH IT'S EQUALLY CRUMMY CLERKS. IF THEY WORKED FOR ME I WOULD FIRE THEM ALL. read more

Worst post office in the city. No response or call to problem. They don't offer a direct number to the post office. Excuses to every problem. I don't receive my mail on time and packages read more

This post office supposedly delivered some packages here they we never received and not helpful in locating it either talking about the mail carrier probably left it at the wrong house WHAT and how is that our fault? read more

I had issues with this USPS picking up packages from our business that were scheduled for pickup, but not being picked up. I called them the following day again to confirm if they would be picking up the packages, and once again I gave them my confirmation number. Everyone I spoke to seemed confused. One person told me that they didn't pick up packages there. I was put on hold 3 different times for 15 to 20 minutes at a time. Who does that?!! The last time I was put on hold I'm not sure if they forgot about me or they just didn't want to deal with me. Not a great way to start the day. FRUSTRATING MORNING!!! Anyone that answers the phone at a place of business should have some type of phone skills, and not put you on hold when your in the middle of a sentence. read more

Why why why is my mail or packages not being delivered. Once again I get notifications that my package was delivered yet I got nothing! Last package about 3 weeks ago was delivered by a person that got my package delivered to them on a totally different street and zip code. Sometimes I'm outside working on vehicle and I hear the mail person talking away on the phone so obviously it's a distraction to read the right address on mail. The post office keeps me on hold forever when I call so I drive to post office while still on hold. When they acknowledge me in person I tell them I'm on hold with them on the phone and they dont care. They always give the same crap excuse they are busy yet all I hear is loud laughter coming from the back. Everyone that works in the package department is a joke. I also get text that location was not accessible, I live in a house. No gate, no code, no nothing. Just walk to the door but they are lazy they dont even come cause I'm home all day since I work nights. I can go on forever, but nothing will be done about this sorry USPS location read more

I tried to get information about my mail and the women I called was very rude and disrespectful . you know she's yelling when your phone volume is down and you have to pull your phone away from your ear . smh bad post office read more

this post office need all new works. it doesn't make sense they would hire these people who steal our mail! the government pays good money, why are their works stealing our mail?? and when you call to report, they leave you on hold forever! read more