Unprofessional manager, had to cancel and go to another post office…read more On March 4, I came in to activate a PO Box that I had prepaid online the day before. I didn't have PS Form 1093 printed because the online process indicates the office can print it for you to sign during activation. The clerk helping me was polite and tried to assist, but the manager, Carla, made the process unnecessarily difficult. She told me she "couldn't" print the form and insisted I had to fill everything out again, even though the box was already paid for and I had all required documentation (passport, business license, my wife's ID). What really bothered me was the way Carla handled it. She kept walking away while I was speaking, didn't acknowledge what I was saying, and then accused me of being rude when I was calmly asking why a simple print-and-sign step couldn't be done. Because of the unprofessional behavior and lack of basic customer service, I canceled my PO Box the same day and went to the Alhambra Post Office, where the process was handled properly. If management can't support a straightforward PO Box activation, customers end up driving farther just to get decent service. I'm leaving this review so leadership addresses the customer service and training issues at this location.

I am very disappointed with this post office. After requesting an address change, my mail was lost…read more Despite staying in contact with them, and waiting a month for my mail to be forwarded, the manager attempted to shift the blame to another post office and then onto me. They still haven't figured out what happened to my mail, and I was supposed to receive a call from the manager over three hours ago. This place is disorganized and lacks honesty, refusing to take responsibility for their mistakes and quickly pointing fingers. If you're planning to change your address, I wouldn't count on this team for support.

Have to say I'm quite disappointed with my experience here at this Post Office. Came in to a 15…read moreminute conversation of the counter rep from the post office talking to a woman about a rock. Yes, I am talking about an actual rock.. as the line started to get longer and longer the continuation of the conversation and sued about respective rock and how he found it in the water and XYZ. Pleasant as can be to her, move onto the next person speaking to her in Spanish no problem was pleasant as can be. Then I went up and not even a word. That's ok I ca read the prompts. Yet when the exchange was over, not even so much of a thank you was extended. Have a nice day. Nothing at all . Not looking for anything in particular, but I would think customer service definitely is an important key factor especially with the US Postal Service having lost a lot of business . I remember when this place was a nice friendly place but the rock conversation is more important than customer service. I suppose maybe he saw I wasn't interested as we waited in line. One woman said, nearly half an hour with his conversation of his friends, a.k.a. the rock . SMH.. time to put someone upfront on the counter that actually wants to help your customers.

They overcharge you to ship items. An international postage is 1.75 but they charged me 4$ to send…read morea letter to Australia. Not very friendly.

I always come here and I've never had a problem. It's usually crowded and long lines is the only…read moredownside. I went the other day to mail out my Poshmark package. There was a new associate who was rude and needs to work on her customer service skills. I showed her my label and asked what envelope /package I can use. She said, "you can buy one or bring one from home". I objected. I've never had to purchase the box the buyer already paid the s&h. She said, "like I said ". Rude. At checkout she ended up not charging me for the envelope. But next time I won't go to her window!

I've had eight shipments go missing after mailing them from this post office in the last six…read moremonths. That's not bad luck, that's a pattern. Every time I ship something from this location, it ends up costing me more time & money. I've paid for expedited services, lost shipments, and learned the hard way that the "Money Back Guarantee" isn't much of a guarantee. In my case, USPS lost my documents, and I was later told the guarantee doesn't apply because they were documents rather than "packages." Avoid at all costs. I won't trust this location with anything important again. FedEx is cheaper and more reliable.

Not the nicest looking post office, but you'll get done here what you need from a post office. The…read morelady behind the counter sounded very short in her tone. With the services I need from a post office, I wouldn't mind coming here, especially since there hadn't been a line the last 3x I've gone in.

I've had positive experiences with pretty much every employee at this USPS branch other than one…read moreman. Raul Herrera (not sure on last name spelling). You'll recognize the man I'm talking about, long white hair and beard, eternal frown, vocally insistent that all of the negativity in his life stems from you and your audacity to be a patron at HIS branch of the USPS. He closes the gate outside the door usually about 30 min before closing, and the only time I've ever seen him smile is at the misfortune of others or denying acceptance of a package.

they are very nice and ready to help you!I am glad it is near my home . Will back to mail more soonread more

The staff are very nice , friendly and very helpful. They take time to help and explain options and…read morethey are very patient with people.

My experience in getting a passport was stress free and a breeze. I had the worst experience in my…read moreown city'a post office to the point where I never thought I'd have a passport. The rep made it so easy. I was in and out with pictures taken there in about 15 minutes! Thank you!

I had an easy and prompt experience. Line advanced quickly. Post office worker was nice and…read morefriendly. I needed to send a tracked item and they did it for me. Easy and fast. There was only 2 windows open. One more open window would have helped. Also. Full service Post office opens at 930. That's late.

I'm giving 5 stars to the male Hispanic clerk that works in this post office. Every time I go, he…read moreis working by himself. He is very efficient and very helpful with all his customers. I wish he can get some help because lines can get very long. I know he does everything he can to help and to speed up the process but when you are by yourself it can be very tiring.

Rude guy with glasses. Told me they can't take my packages bc they don't have enough equipment…read morewhich I've never heard of and wasn't helpful to tell me where I should drop them off.

No one ever picks up when you call them. Why put your number on the sheet they give you if you…read moredon't intend to pick up. After hours of calling someone FINALLY picks up only to leave me ON AN OPEN LINE for AN HOUR! I heard the person on line talking to a Michelle, and Travis about her sandwich, and a few parties, and a beehive on the gate of the center while I was dialing with another line. Not ONCE did I hear this person pick up a call. Just chatting with her coworkers while I'm trying to get an issue with my mail fixed!!!

Not open to the public! Don't come here. There is a gate that Will close on you and lock you in.read more

Conveniently located in the plaza near Panda Express and Chipotle, this place was a great find for…read moregetting my Live Scan and FFL03 documents taken care of. The staff was friendly and knew what they were doing -- the whole process was quick and efficient. Prices seemed very reasonable, and their hours/availability are better than some other spots nearby. I actually tried the place across the street first, but they weren't available at the time ~10AM. Can't speak to their other services, but if you need any Live Scans or notary work done, I'd highly recommend checking this place out.

Affordable fingerprinting and live scan service. Quick and easy. Mom and pop shop. Also provides…read moremail service.

I had never sent a package out before , idk why I was nervous . There's a lady in the front I…read moredidn't get to get her name but she was very nice and helpful made my experience great . This will be my spot .

Please support this USPS!!!…read more This USPS is essential to Chinatown and the federal government recently tried to shut it down. They now offered the owner Peter Kwong $100 a year instead of their regular contract. This is likely the only CPU that accepted such a ridiculous offer but Peter wanted to keep it open for the community, especially the elders that need this service. Peter has been operating at a loss for the last 26 year but now he will really be bleeding red. The workers need their job and the community needs this USPS. I know there has been comments about their service but please give grace to the older worker and please support its cause. We are fighting for the community so hope you all can do the same but making this USPS your go to USPS.