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    Patient room for MS clinic visit
    Jennifer R.

    Very easy to access the myriad sectors of UT Helath from the parking ramp; a lot smaller than some other ramps where you're half a mile away! Beautiful modern and well maintained fixtures. Very helpful and friendly staff. I met with Nurse Practitioner (better than an MD) Alex Rossi; she asked all the right questions and made it quick and painless- even a blood draw!

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    Ask the Community - UT Health Austin

    What is a phone number for the walk-in clinic on first floor?

    Hello Nena, Thank you for your question. You may contact the Walk-in Clinic at 1-833-882-2737.… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - UT Health Austin

    Also, the new Dell Seton Medical Center at UT Austin is an incredible hospital.

    Mentioned in 3 reviews

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    Any Lab Test Now - The amount charged to my bank and time I went in.

    Any Lab Test Now

    4.4(7 reviews)
    6.0 mi

    I hate leaving this review. I'm in an ugly custody battle. The court I'm going to favors Any Lab…read moreTest Now. Not an issue. To prepare for a filing I was about to make, I decided to be proactive and get a hair follicle test as a buffer for any wild accusations by my ex. Due to circumstances, it needed to be done ASAP so I could have the defense I needed. A couple weeks ago, I took off of work at the earliest possible time I could and raced to the Bee Cave location. I live/work downtown and my GPS sent me to that location. I arrived at 4:40 PM. I had no time Saturday, as again, I was working. Imagine that. I rushed in with my infant. I asked the employees to do a 5 panel hair follicle test if they were accepting walk ins still. I didn't want to be an AH. If they turned me away, I would have understood, but I had to try. They told me they could - no issue. They provided the price. It sounded like $215. Weird. It was $179 online. I chose not to argue - I needed this done ASAP to move forward with filing. My emergency trumped all in that moment and I figured I could ask questions later. Surely there would be a logical explanation. Maybe they raised their prices for walk-ins? Maybe it was just taxes. No clue. I completed the test. The techs were very kind and fast. Despite their price mess up, I still like them. They told me I'd get my results by the following Thursday. I was done in no time and able to tackle the rest of my day. Following Thursday rolls around. No test results. It also wasn't $215, it was $259. A hell of a lot more than their site advertised with no logical explanation. So I called and asked about that and the price difference. A very kind gentleman told me I was overcharged because the techs failed to ask which lab I wanted my test sent to and one lab was more pricey. I told him that was dumb - why would they assume like that. He said due to their mess up, he'd ask a manager if they could reimburse the difference and that my results would be in at the latest by the next day (Friday - a week from the initial test). I called again. Still no test results, but I was told it can take 10 business days for results. Cool - but that would be nice to know from the get go. She said she heard about me being overcharged and that that wouldn't have happened if she was working. She forwarded me to leave a voicemail for the person I previously spoke with about the reimbursement. By the next Tuesday (day of this review), I received my results and called again about the reimbursement as I heard nothing and hadn't been reimbursed for the overcharged amount. I explained the situation to the person right off the cuff. She forwarded me to someone. I explained again and was exasperated. The woman was extremely curt. I'm guessing she was the manager who had to approve the reimbursement. She said a family member died and she'd been out all the previous week. I apologized profusely, but explained all I wanted was to be reimbursed for being erroneously overcharged. She proceeded to gaslight me and make it out to be MY fault. If I didn't want to be over charged, I shouldn't have gone so late in the day! The techs shouldn't have accepted me after 4:45! The techs obviously didn't have enough time to give me my options! I was wrong the website doesn't show $179 as the test cost! But out of the goodness of her heart, she'd reimburse me for my ineptitude. Bless her heart. The thing is, the website only shows $179 for a 5 panel, so she was all wrong about that and my arrival time. As I told her, I could dispute it with my bank and 100% be reimbursed for the difference. I just wanted them to do the right thing. Apparently, accountability for overcharging a single mother isn't their forte. Maybe I shouldn't have dressed however I did that day. Maybe then they wouldn't have overcharged. If I could give the staff more stars, I would - this review is solely based off being overcharged and the treatment by the manager. Seriously, a simple apology would have been the appropriate thing to do. People go to your lab in times of duress - a little decorum goes a long way. See photos for pricing - they're more accurate than the employees can provide.

    Quick, easy and efficient. In/out in minutes. I had a blood test done and they took care of…read moreeverything.

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    Any Lab Test Now
    Any Lab Test Now - Website providing price I was supposed to be charged.

    Website providing price I was supposed to be charged.

    Any Lab Test Now - Chat with the Any Lab Test now bot about pricing.

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    Chat with the Any Lab Test now bot about pricing.

    UT Health Austin - ultrasoundimagingcenters - Updated June 2026

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