I can't say enough good things about Dr. Tsai and his practice…read more I was frustrated with the larger medical groups, having trouble getting appointments, waiting weeks and weeks for a 5 minute visit only to feel like the doctors were not really trying to understand me. It seemed like no one took the time to put together my various symptoms and treat me as a whole person; they were only treating my individual symptoms. I have had the exact opposite experience with Dr. Tsai. I am able to get appointments quickly, he never rushes, and in fact often takes the time to dig a little deeper to make sure all my issues are thoroughly addressed. I genuinely appreciate his approach to healthcare and finally feel like I have a doctor who cares.

I was a patient of Dr Tsai for 9 months and I sincerely wish I had found a different doctor to…read moretrust. Dr Tsai failed to provide adequate care. When I was admitted to the ER, they were shocked that as my PCP, he didn't prescribe ANY medication earlier to prevent my condition from getting worse. Through what I learned at the ER, I realized how improperly I was cared for. A few days before going to the ER, Dr. Tsai just told me to take something over the counter. He constantly brushed off my concerns. If I was cared for properly, I wouldn't have had to go through the ER and go through the pain I am going through every day from a condition that could have 100% been prevented. Through almost a year of working with him, Dr Tsai never informed me or conducted preventative care appropriately. When I signed up for his service, he stated that he was "pretty much always available." I trusted him, but this turned out to be far from true. I would try to contact him through the member portal and hope for a response from him. Sometimes I would have to message and follow up more than once to get a response. He doesn't have a proper scheduling system or calendar, so you need to call repeatedly and leave voicemails and just hope that he will return your inquiry. It was a ton of playing phone tag and inability to reach him or schedule appointments to follow up. Please do yourself a favor and keep searching for a different doctor. Update: I reached out to Dr Tsai directly to express these sentiments, but he never responded. It was through this constant negligence and lack of communication that prompted me to feel obligated to warn other people looking for care. He didn't respond to me, but he responded immediately to this Yelp review. It's really sad to see a doctor trying prioritizing a business Yelp review or the impact he had on his own patient.

I cannot say enough good things about my experience with this direct primary care practice. It has…read moretruly been worth it. I have direct access to Dr. Dong and can text her whenever I have a question or concern, and she actually responds. I've never experienced that level of accessibility before. She has been able to get me in the same day or the next day whenever I've needed to be seen, which has completely changed how I experience healthcare. What stands out the most is how much time she spends with me. My appointments have been close to an hour long, and I never feel rushed. She listens carefully, answers all of my questions, and makes sure I understand everything. It's clear that she genuinely cares and takes the time to know me as a person, not just another patient. This model of care has been amazing and has completely changed the way I think about going to the doctor. I feel supported, heard, and cared for. I highly recommend her to anyone looking for more personalized, attentive medical care.

I was blessed to find Dr.Dong and experience her incredible care. As a three-time cancer survivor…read moreand now dealing with atrial fibrillation, I have been struggling. I have felt completely alone in trying to handle the complexity of this current situation. I have tried two hospital systems :Hoag and UCI for physicians who could truly be nurturing and helpful. When those didn't work, I felt pretty desperate until I learned about Portola direct family care. There are not enough adjectives to describe the superlative service and kindness that she provided me or the amount of time she spent on an intake. It was almost unbelievable. I left feeling I finally had a person to help me. That is is no small thing! The nominal monthly fee is worth every penny. You can trust this Practice and this Dr. Do yourself a favor and sign up now.

I will admit that I was nervous to see a doctor, since I haven't been to a primary care physician…read morein at least 5 years. However, I couldn't be happier with the amazing staff at Family Care Centers and with Dr. Lee! I appreciated how patient and caring Dr. Lee was. She took the time to explain the "why" behind her next-steps to diagnosing my symptoms, and what approach would follow thereafter. She was very thorough and didn't jump to conclusions, and truly made me feel heard. I highly recommend Dr. Lee.

Unfortunately as said by many who left this practice, since the office manager Christina has left…read morethe entire practice seems to go down the drain in terms of front office is by far the most unprofessional, disrespectful people I ever came across. The doctor also seems to only care and focus on financials. The level of care is below average as you are only there 10 minutes and lucky enough to see the doctor more than 10 minutes. You feel you're in the kettle farm yo be seen by a vet. Most people that I know used to be part of this practice are leaving or have left. The biggest challenge with this office is lack of trained and professional staff and that's due to the new uneducated untrained racist office manager. Please avoid this office at any cost.

I've visited this office two times since my initial visit and i have to say everything was great…read moreboth times. The check in process was easy and the receptionists were really nice. The nurses and Dr. Hwang were always great as well. Dr. Hwang is very helpful and responds to messages online really quickly. I highly recommend this office.

Dr Tomioka has been the best doctor in all my 70 years. I am glad that I told her and the staff how…read morewonderful she has been. I had an appointment set up for Dec 2026 and when I called to confirm the staff said she had "retired." and cancelled my refills. I have decided to look elsewhere now. Rest in peace, wonderful lady!

My mom, who does not use Yelp or the computer, asked me to write this review for Dr. Tomioka…read morebecause she describes her as one of the most caring and knowledgable doctors she's ever had. (I also want to thank Dr. Tomioka for taking care of my mom! Medicine needs more doctors like her.)

Went to Dr. Yang for my FAA physical, his staff is super friendly and Dr. Yang is easy to talk…read moretoo. He asked all the right questions didn't just check the box for my physical, he actually cares about you and your career path. He also picked up that I was a veteran and shared some of his veteran humor, made me feel comfortable talking with him. Overall a great experience!

Just tried to call office to make appt for my mom and the office staff was extremely rude. She…read moreasked what appt is for and I told her. Her responses were don't accept infectious disease anymore. Okay, then I asked if they have anyone the recommend or are referring to? Her response, "umm I think you can research that yourself." I was shocked!!! Thank you for not accepting pts for I wouldn't want my mom at your office anyways. Completely unacceptable.

Since becoming a somewhat new patient of Dr. Hwang, I just completed my medical procedures with…read moreher. She's an amazing person and doctor! My abdominal pain has subsided dramatically less, and I feel better. I receive great medical care, and I love her friendly staff in the office. Sanitized and clean....just the way medical offices should be. My overall experience has been a positive one. You want an outstanding GI doctor, Dr. Caroline Hwang is it!

I went to Dr Hwang for two procedures, a colonoscopy and a sigmoidoscopy. The first time I went to…read moreNewport Beach, the second time to Irvine. Both centers were very efficient and the care I received was excellent. Dr. Hwang was cordial, and I trusted her completely. Why go anywhere else? I would recommend her to anyone that needs help in Dr. Hwang's field.

Dr Liu is the best! She takes interested in you as a patient and a person. Great staff and always…read moreattentive to my issues.

We came in last minute for an ear infection. The office was inundated with people. The staff did…read moretheir best to accommodate the patients. Dr. Liu was super busy, she was amazing as usual. She took the time to answer all our questions. Applause to Dr. Anita Liu and her staff for the wonderful work they do every day. Thank you!!