As someone new to the area, I was really hoping to find a dentist I could truly trust -- and I…read morecouldn't have asked for a better experience than with Dr. Saunders and his team. From the very first visit, they impressed me with how friendly, open, and patient they were. They took the time to listen carefully and answer every single question -- even the ones I felt a little silly asking as a "lost" parent just trying to do what's right for my child. What stood out most was how they explained all the possible options and outcomes before every procedure. There was never any pressure, just honesty and clarity. Even after our orthodontic results came in, Dr. Saunders sat down with us to come up with a personalized game plan that worked best for our family, not just for the office. It's rare to find a dental office that combines professionalism with genuine care and kindness, but Saunders Family Dentistry absolutely does. Thank you for being so patient with us -- we're lucky to have found you!

I recently switched to this Dental Office and I couldn't be happier. Doctor Ryan and Doctor…read moreRichard, the Dentists, are great. The thing I most enjoyed about my visit with Doctor Ryan is how he wasn't pushy for me to get all this work done. He told me what my issues were and what would need to be done to fix it. He then worked hard to get it all done in one visit so I wouldn't have to reschedule for a return visit to finish the job, which with my work schedule would have been a hassle. I'm a believer in the fact that Dentist visits are important but should be quick, easy, and infrequent (obviously every six months but with no hassle in between). With last list of criteria I give Saunders Family Dental Five Stars. Looking for a good Dentist give them a call.

Horrible Doctors & billing procedures. I Was quoted out of pocket for a procedure. Office manager…read moretalked to insurance company and was given my out of pocket total. Paid that payment in full prior to procedure. 8 months later received an additional bill for a $1000 with no clear communication for the additional amount. When questioned I was told I would receive a call from the managing DR never called back. I tried several times in total 5x to reach Kelly to resolve with no callbacks. Kelly assured me the managing DR would call me back more than a couple of times. When I called last the lady at the office laughed and hung up on me!!!!!! Stay away from this office they are shady & over charge for procedures!!!!!!!!!!!!!!!!! They don't care about patient DR relationship just about lining their pockets.

After visiting another dentist and having a not so great experience, I came back to what I knew I…read morecould trust. This is a 2 hour drive for us, and I'll happily do it every time my family needs dental care. Dr Bateman was AMAZING with my kids, especially the little ones.

I went for a routine cleaning and exam. They said that my insurance was good with them. They did a…read morecleaning and exam. The dentist found a very small crack in one tooth which he filled in like 10 minutes. At the end I asked. on the way out before I left if I owed anything and was told no. Today, 2 months later I was hit with a $229.00 bill?!!! Not only do I feel like I was deceived, but I feel like their practices were unethical because I was not even given an estimate before the filling. I'm not happy with their business practices.

Ben Lomond Dental is great. The staff there is amazing and Dr. Larsen is very personable. I truly…read morethink that he cares about his patients and their wellbeing. I have been going there for about 10 years and have never had a bad experience. Also Annette (cleans teeth) is such a sweetheart I really enjoy our talks!!

I have organized these into categories to make it more accessible so there isn't a bunch of…read moreunnecessary reading. Hours: This is a basic 9-5pm place. They do offer billing discounts if you can do middle of the day appointments, which is nice. I've never been able to use this since, like everyone else, I'm at work. If you come in toward the end of the day and it takes longer, you will get attitude. The end of the day appointments are for quick work and they DO NOT want to spend extra time on a patient at the end of the day. Procedures/upkeep: Like any other orthodontist expect to come in every six weeks or more frequently if you are having a series of procedures done. They have set times for certain procedures that they will not deviate from AT ALL. *Spoiler alert* all of these set times are at weird hours of the day, that you will have to miss work for. Scheduling: It's about the same as any other place, but it's made slightly worse by the fact that the orthodontist is out of more than one office so he's not there Monday through Friday. Orthodontist: He's actually a pretty chill guy. He's always been friendly and attentive to us. We don't get to spend a lot of time with him though because he sees so many patients. Like I had mentioned before getting an appointment with him is kind of hard because he's between other offices. Staff: Not great at all. The woman at the front desk is kind and saintly, everyone else is not great. I've had more than one staff member give unnecessary attitude, and even be rude to my child. When my child expressed concern for missing school for a procedure (because she actually likes school) the staff ROLLED HER EYES and told her to "deal with it." There is no need for this kind of unprofessionalism. Other times they have been unkind or rough on regular upkeep. My daughter had her gums ripped up in one procedure and the staff actually belittled my daughter telling her it was all her fault. More than once during that particular appointment she was ridiculed and made to feel bad. (Her gums had been inflamed due to THEIR EQUIPMENT not being seated right). Location: It's a clean building, right off 2700 so pretty accessible from the freeway. The waiting room is a little cramped and usually busy.

Staff is awesome to work with. They walked me through every step of the procedure. Doctor was…read morepatient and answered all my questions. He made sure I was comfortable the whole time. Made going to the dentist actually enjoyable.