The trip started off by the bus being 40 min late in Utica. We were told our 730 bus would not be…read morearriving until 9am. The bus showed up around 810 am. An employee named Chip alerted us that it was there and as we went to gather our badges the bus took off. Chip ran after the bus and luckily caught up to it and we were able to board. The bus driver never took our tickets to see if we were on the right bus. The greyhound bus was dirty, the heat did not work . The drivers window was filthy and he never turned on the wipers probably because the defrost didn't work either. The whole experience was awful . Chip the employee however was doing his best to keep us informed of delays , times etc and he ran after the bus. Greyhound sucks.

I don't normally ride the bus but my car was in the shop and I needed to get home. It was pouring…read morerain. The bus pulled up, right on time. The driver was friendly, the bus was warm and dry and clean. Definitely will ride again, especially now with gas prices skyrocketing!

Had to go up to Fort Drum with a friend who was eventually unable to take me the airport in…read moreSyracuse. So I ended up taking the bus there. Attendant at the station was probably the friendliest I have encountered at any bus station. The bus driver barked in my face while taking my ticket about no cell phones. I was not on a phone at all. Other than that no complaints.

The price of OPT is $1.25 now, used to be $1.00 per ride when I first came here. The buses are not…read morethe newest, shiniest things. The bus drivers can be friendly, not all of them are though. Can't blame them after dealing with really rude college kids, especially on crazy nights out. The University bus loop comes around very frequently and you can go anywhere within 30 minutes. After 5:30pm, the bus stops going to the main bus stop. On Monday-Saturdays, you can sit in the OPT main office to wait for your bus. The Cooperstown comes every 2 hours on Saturdays. And the Southside bus only begins running at 12 noon on weekends and stops running at 5:30pm. It would be fantastic if there could be a Southside bus that runs later into the night for people that have stuff to do during the day. There is a bus tracker app so you don't need to stand in the cold waiting for a bus!

You really ought to try the public transportation in Oneonta. Not only are the buses clean, super…read moreair-conditioned and very inexpensive, they also run all over town. If you ever visit Oneonta, you can be instantly shuttled to Cooperstown and visit Glimmerglass Opera, or the Ommegang Brewery or Baseball Hall of Fame. Or ride to Otsego and surrounding towns. I love walking to town and jumping on the Southside bus - that hits all the good stores in the mall, with the addition of stopping at the Hannaford, as well as BB&B, the movies, Office Depot, and {ugh} Wal-Mart! Alternatively, one could get their daily walk in (about 45 minutes to Hannaford from the SUNY campus) and then pick up the bus back. The SUNY campus has a couple stops, one at the library and the other near Alumni Hall and the dorms. When the kids come back from school, I hear the bus drivers drive them a little farther so they don't have to walk all the way to the dorms with heavy suitcases. Nice! They have cool schedules. Running every half-hour, all the buses meet together on Main St., so they totally always are sitting together for 5 minutes. Student rate is $1. What else? The Drivers are extremely friendly, courteous, laid back and have always been out-of-their way friendly to me. But they don't stop for latecomers!

This is one great company. Have taken over 20 day trips with them and they have exceeded my…read moreexpectations every time! Do your self a favor and book a trip with this company!

My son is a freshman at Suny Oneonta and uses this bus line to travel back and forth to Long…read moreIsland. When booking the trip, the women who handle the reservations are very pleasant to deal with. So far everything has been great. No complaints at all.

We are so fortunate to have service of this caliber in a small city like Ithaca/Tompkins. You can…read moreessentially get anywhere in Tompkins County by bus. Service is very impressively on-time. (Complainers: You can use real time tracking to find out where your bus is, btw.) Drivers are kind, safety-trained, and professional, including being kind in the face of verbal abuse. Rides are stunningly inexpensive, in spite of rising gas prices. (That's why I ride.) Fare hasn't changed in at least 15 years. Many options for paying, including cash, credit card and phone. My favorite aspect, though, is the TCAT organization is exceedingly social justice-minded. If someone doesn't have their fare, drivers let them go. TCAT is very concerned with allowing underserved and marginalized (carless) residents to have the dignity of transportation which allows them to live a decent life. They base routes on ridership data and community needs. I ride the bus daily to way outside the city, so I see the community of friendship on these buses. *TCAT deserves huge props for service that's difficult, thankless, and costly to provide.*

One of the absolute WORST bus services I have EVER had to deal with in my ENTIRE life. The drivers…read moreare nice, but by god the schedules are NEVER adhered to, with most busses being at LEAST 10 mins late nearly every time, and many times just straight up not coming at all. Absolutely fucking pitiful.

It's a pretty nice bus, has heat and comfy seats. It has good drivers. The only thing I have to…read morecomplain is all the detours.

ACE Taxi is closed permanently, company is dissolved. "Around the Clock" taxi service is struggling…read moreto find decent drivers. Hard to believe the Mohawk Valley doesn't have a for real Taxi service anymore. Prices are crazy, too!

I wrote an earlier review of this company; that was unkind, presumptive, and unfair to the company…read moreas a whole .... based on the negative interaction with one employee/sub contractor regarding knowledge of the community I apologize to anyone who read that review and was temporarily swayed during the 5/6 hours it was posted - In this time of change a staple of the community, struggling to weather the storm does not deserve a negative review- so I recommend continuing this business ..... I mean it's a cabbie ... if you can't argue with those guys then what's the point