Let me start by saying they did not perform repairs on my car. After dropping it off for diagnostics, Marcus got back to me (when he said he would) to let me know it likely needed exhaust repair, which they do not do. He was very up front and honest about what the possible issue was and how much the repair might cost. He was very professional, and did not make me feel dumb or uncomfortable for asking questions. I would absolutely bring my car here for any future repair needs. read more

Great customer service will have me returning for my future auto repair and service needs. Heard a weird clunking sound, was freaking out since I work in sales all over the state and depend on my car to make an income. Needed it fixed ASAP. Brought it in just before 4/4:30 pm and asked them to take a look to see how bad the damage was. They said they would look at it tomorrow since it was nearing the end of the business day. Totally understood and left my keys with them to walk home. While I was still on the phone with the insurance adjuster by the CVS next door, he called me to tell me they fixed it. I couldn't believe it. I was so worried about how I was going to be able to rent a car to get to work the next day. It turns out it was a missing nut/bolt (don't know where it could've gone). They replaced it, were super honest and didn't charge me for the lone screw. Whatever that screw would've cost them now has made me a loyal and returning customer. Thank you again, totally saved the day!! read more

After a week and 3 visits to an auto repair business I was told they can't solve my vehicle problem and I should take it to a dealership. I took the vehicle to Auto Pro on Tuesday at 8:30 am and at 3:00 in the afternoon I was called that my car is repaired. The car was clean inside and I drove it home. I am very satisfied with the condition of the car and the repair. I have a 2006 Pontiac and it is running perfectly. Thank you Auto Pro. read more

Awesome customer service with my Mercedes. They saved me a lot of money fixing my suspension compared to the dealer and my warranty on the parts and labor was longer than the dealer themselves. I was referred here and will refer my friends as well! They are great read more

Auto Pro Service Center - Auto Repair Near Me - Ferndale, Michigan

If I could've given the rating 0!! I would have first red flag we finance!! Translation our prices are higher than anyone else around. Gave me a quote of 900 some odd dollars I took it for second estimate which came out to be only $300 sorry couldn't take this female for a ride read more

I usually go to the dealer to fix my cars, as I get a 20% discount for being a Chrysler employee. However, it usually takes 5 days for them to even diagnose the car before they fix it. So I'm stuck with a rental car fee on top of the parts and repair costs. So when my car was sputtering and the engine light came on, I decided to go Auto Pro, as it is only a mile from my house. I was instantly surprised at how incredible this place is. They said they would have it diagnosed within an hour. I was shocked! The dealer said it would be 6-7 days for just the diagnosis. Sure enough, I received a call with a diagnosis within an hour. They said they could order the part and it would arrive in a 1/2 hour. They could have the part replaced a hour and 1/2 later. I was looking at perhaps a TWO WEEK period with no car, and Auto Pro had it done in a few HOURS. And at a GREAT PRICE. What can I say? Honestly, I will never go anyplace else for my car needs. I highly recommend this place. Anybody that knows me, knows I am a glass is half empty type of guy. I'm a pessimist. So for me to leave such a positive review is out of the ordinary. I personally want to thank Marcus at Auto Pro for being top notch. read more

We were on vacation with three little boys and a disabled adult when we had a tire blow out while driving on the interstate. Auto Pro was responsive and helpful; very prompt, reasonably priced, and saved our vacation! read more

Auto Service Bro should be on the Hall of Shame. If I hadn't been spending time getting advice from a lawyer, LARA & BBB, I would have contacted them also. If this is too long, PLEASE Look at the hidden reviews & the profiles of their positive reviews!! I wish I did! 1/2 are fake reviews written by owner's son Calvin & their employees and the other are hidden bc the people got yelp only to warn others of how terrible this place is. I understand the convenience of the location but please take the time to go ANYWHERE ELSE. They are The Most Dishonest, crooked & just rotten people I've ever had to deal with. Long Story short, I got talked into an excessive amount of work to my mechanic grandpa's cherry Lincoln. Upon picking it up, they warned me of an engine noise or "spark knock" they heard test driving it & that "it *is not safe to drive over 45, as it could blow the engine." I had No Noises, NO Performance issues and the check engine light has NEVER COME ON. EVER. *I now have written documentation from Varsity Lincoln (where my gramps took it it's entire life) that the engine is not in disrepair & that the car is in great shape. So, freaked out that I'm going to blow up my good as new car that I just put $3G into, I bring it back the next day to replace the timing belt and see how "damaged the engine" is. They tell me that it's off a degree and that they will literally Not Touch the car (refuse to continue service) unless I get a new engine. The following is a list of things that happened after we asked that the car be put back together so that we can take it to the dealership for a 2nd opinion. -They told us if we didn't get a new motor (mine had 60k) that they'll "be more than happy to push the car off our property & can come pick up my engine in a box." -I had to contact a lawyer bc they we're refusing to put the car back together unless I got a new engine. -They had my car for a month -They hung up the phone on us whenever we challenged the suspicious work they insisted needing doing. -They stormed out of the room, slamming the door when we asked questions. -Screamed expletives at us. -Wouldn't answer the phone when we called. -Had to pay for a $1000 pump they broke putting the car back together, which never would have been broken if they didn't pretend I needed engine work. -Put old stripped bolts on, yet told us they we're being replaced as listed on a service sheet. I had to pay $250 to replace what Varsity Lincoln told us should be reimbursed by Auto Bro. -Charged us various things to put the car back together that was naturally aged but that wouldn't need to be replaced if it hadn't been torn apart. -Told us to "Get the F#$% out of here" when we brought in the service record from Lincoln siting the old mismatching threaded bolts put on by them & that we wanted to be reimbursed. -Got oil all over my floor mats. -Didn't recharge the AC that was drained taking the motor apart. -Didn't install the ENGINE FAN & THE CAR STARTED OVER HEATING a half mile down the road. I'm sure Calvin will write a response belittling my husband and I in an effort to discredit us. But, we're honest, good people who would never treat anyone the way we we're treated there or wish that nightmare on anyone. Hopefully this overshadows the obviously phony reviews they've made themselves in an effort to cover their tracks. read more

I will never use this place for anything ever again. 3 weeks to have someone's car is ridiculous. Everything that could have gone wrong did. Wish I would have listened and took my car to the dealer. I would already have it back. I wish I would have taken time to read reviews on this place before trusting them with such a large job. Calvin and his family give themselves 5 star reviews to mask their business practices. If they had 75-100k customers in their database and gave such incredible service then they would have better reviews. People that have a great experience write about it. People that have a bad experience write about it and tell 10 people. BAD CUSTOMER SERVICE travels a lot faster than good. I would not trust this place for anything more than tires. This is a tire place, not a mechanic shop! Take your car to an expert. Would you let a general doctor perform a surgery on you? No. Don't let tire pro's try to fix a big problem on your car. Edit: I tried to go back and give them a chance and they would not serve me due to this review. Even told him I would delete this review to make nice. Clearly customer service is not a priority at this place! I took my car to tire outlet in Madison heights and I got amazing customer service! Worth an extra 10 minute drive to get good service! Instead of refusing service to someone-maybe try to explain to the customer the situation rather than refuse service. The reason I came back is because you are conveniently located and I needed a TIRE checked that I bought from you after my botched car job. (Wasn't refused service then) Now I will stick to my review and never come to your shop again. I found a place that is more honest and doesn't need to fluff their reviews with fake 5's to look like a decent shop. Thanks Calvin. Don't bother responding. I know you love to play games on Facebook and fight with your previous customers. Also, I would not need to write a bad review on every social platform if you hadn't refused me service when I tried to give you guys another shot. read more

I have been coming to Auto Pro for my car needs since I moved to Ferndale in 2010. What I love best about them is that they are honest and fair - Jason, who runs the shop, is always friendly. They also try to get your car in and out as soon as possible, without upcharges. An example: I went in for an oil change at 5:45 yesterday. They close at 6, but still accomodated me. 15 minutes and $12.95 later, I was out the door with freshly changed oil! Can't beat that kind of service! Oh, and they have cookies and coffee in their waiting room, and their bathroom is clean, if that sort of thing matters to you. I definitely recommend them! read more

I hit a big pothole (shocker I know to all of us who live in Michigan winters) and they got me in same day and were very friendly and respectable. They also did not try to sell me a bunch of new parts like 90% of the places I have been before have done. Great prices and car now rides smoothly again. Thanks! read more

I found them to be very expensive. If you don't mind paying too much than they are in a convenient location but you may have to wait several days for your car to be repaired. read more

Just got the control arms fixed and a wheel alignment on my C-Max and I will be coming back here for my next repair. I brought my car in yesterday and they had it done by 1 pm today. And Marcus at the front desk is lovely and pleasant. I usually hate dealing with car stuff but he made it a pleasant experience. read more

This is one of the best places to take your vehicle for repairs. I took my ram 1500 for new tires and brake pads, rotors, and calipers. They had the best prices in town. Every place I went to wanted double the amount. Calvin was a man of his word and he really took care of me. If you are looking for an honest place to have mechanical repairs and great deal on tires, I recommend you give this place a try. You have nothing to lose but only to gain. Thank you guys and I will for sure be using you for all of my mechanical repairs. read more

I've been in Ferndale for a little over 6 years now and anytime I've had a car or tire issue I've taken it to these guys. This crew is 100% professional. Service has always been quick, clean, and done right. They have even helped to make sure that I'm not over paying on parts. I'm writing this now because I had a pretty important meeting out of state and my cars thermostat, belt, and bunch of other thing just fell apart. I got there first thing in the morning and as per usual they were so helpful and did everything they could to get me on the road on time and without costing me an arm and a leg. In the future if I ever have another issue with my car this is the only place I will ever take it. read more

I took my 2007 PT Cruiser to them in December. I had checked with my own diagnostic computer and it said there was a camshaft issue. I relayed this information to them, but I was told that no, I needed a new fuel pump. Cost me $530. I trusted them because I thought they would know better than I would. Now, a month later, my car is having the exact same issue and NOW they say it's the camshaft. Cost me $259. It was the camshaft the whole damn time!! A repair that should have cost $259 has now cost me $789. DON'T BRING YOUR VEHICLE HERE. When I told them that I found this whole thing suspicious, they just blew me off. I will be reporting them to BBB. If anyone at this business would like to make this right, as far as I'm concerned I am owed a refund of $530. My invoice numbers are: 7611 and 8100. read more

Quoted me a fixed price and then tripled it after I drop the car off. Went back to the original place I got the quote from and they did it for the exact price they quoted me for read more

Keith hooked me up. Got me in 45 minutes before close for a brake inspection, and arranged for a rental car for me for the next day. Then he came back in and said no we're going to get this taken care of tonight. Not only did he not try to sell me anything I didn't need, he went out of his way to not sell me what I thought I needed. So got me new rotors and pads delivered and installed within 30 minutes, and at a very good price. Amazing service. Would recommend them to anyone. I've never left a yelp review before but felt I should because it was so above and beyond what would be expected. read more

This auto repair place has to be hands down one of the best I've been to. Calvin and his team are honest and fair with great prices to boot! They replaced my struts on the front of my vehicle And a ball joint that I've had problems with since forever. If your looking for anyone to fix your car I wouldn't go anywhere else thanks again to Calvin and his team! read more

1 star is too many for this sorry excuse of a company. After getting a "full inspection" on my car I got nearly $1000 worth of work done. I was excited that they offer financing options but as soon as I couldn't start my car when I was trying to leave the parking lot, I regretted every second of this decision. Once home after several attempts to start the car, I noticed 2 of the 4 brand new tires were nearly flat. When I took the car back to the shop the mechanic told me it must have been my fault. After much debate, they replaced the parts they said it needed but it did not fix the problem. Because of this, I took my car to a different mechanic who told me the tie rods were replaced with used parts, the brakes weren't done, and my alignment was bad. On top of all this, Auto Pro missed MAJOR issues in their so-called inspection that ended up costing me an additional $800 in repair. My car was in worse condition than when I took it in and I am stuck paying for a service that wasn't even done. They are rude, and extremely unorganized. They fudge the documents they sent to the financing company and I have filed an official complaint with them as well. I will do everything in my power to make sure this doesn't happen to someone else. read more

If I could give this place negative 10 stars, I would. At the end of our story the owner's son, Calvin, threatens to "BEAT MY A@$" if he ever sees me on the street. This is a long review, but I feel it's my civic duty to warn all potential customers to STAY AWAY FROM AUTOPRO!!! This all started when I was quoted $1,100 by Calvin at Autopro for an AC repair. After 2 WEEKS I was told my car was "finished". While driving home I noticed that my navigation wasn't working and every alert light on my dashboard was lit up. Those all worked fine before Autopro got their hands on my vehicle. I took it back to them immediately and told them to fix what they had damaged. They apologized and agreed to fix what they messed up. Another week later they called to tell me they couldn't fix my car and they were taking it to the Buick dealership to finish the job. After Buick fixed what Autopro botched up, they refused to pay the $830 bill. Calvin and Keith's (father & son owners) only excuse for skirting the bill was that "this was a $4,000 repair they did for $1,100 and I should be thanking them". They then lied to my face and told me the service writer at Buick told them it was $4,000 for that repair. I asked that same Buick service writer for a quote for the exact same repair Autopro tried to do, his quote was $1,567. The Buick guy also said "these guys are nuts" and he never told them $4,000. While arguing with Autopro over who was responsible for the $830 Buick bill, Keith told me I was banned from his store and Calvin screamed at me that he would "BEAT MY A@$" the next time he sees me on the street. I can't make this up, I'm not that good at fiction! read more

Terrible place. Can't get anything right. Not charging me but have had to come back twice for things they screwed up. Mechanics are inept and manager is a smooth talker. Told me two hours waited four. read more

Calvin and his team were awesome and fixed my front wheel bearing fast and efficiently. Definitely will be using their services for any future car repairs and would recommend them to anyone in the Ferndale area. read more