I ordered two sets of Window vents for 2 cars 12 days ago and truckchamp.com only shipped one…read moreproduct. Then I called their customer service. They never returned my call or email within 3 hours. Then I called 3 times to get a hold of a supervisor who called them and got back to me and said they might ship out today or tomorrow. This supervisor at TruckChamp.com told me their vendor would not ship out overnight at all, even as an apology for getting the order wrong. Truckchamp.com has their vendor drop ship orders placed on their website for these window vents, somehow messes up the order to their vendor then points the finger at the vendor as an excuse to not provide any relief other than a refund. Now I need to roll the dice to see if another vendor for this product doesnt put me through the same ordeal. It should be unacceptable in this day and age to take 3 hours from a customer service call and not respond in some fashion with a status update requiring me to place 3 more calls to avoid voicemails from a company that proclaims top notch customer service ratings in their telephone hold music and on their website. Additionally, it should be unacceptable that the vendor ships one item of 2 on the order and they didnt already know about it long before I called to ask about it. Truckchamp.com has a long way to go to catch up with even small ebay vendors customer service levels and therefore gets a 1 star review which I consider charitable since there isnt a 0 star review.

I purchased a set of running boards and was pretty happy with it until the plastic started warping…read moreand starting falling apart. I emailed them and they tried selling me four replacement pieces for about $60, screw that! I went ahead and ordered a brand new set of running boards from another company that seems to have better quality.

Darick and Josh are some really cool guys! Every time I come out to Elkhart, I stop by to get…read moresomething installed and they get on it quick. If they don't have it in stock they order on the spot! Their service is the best! Thanks guys!

The best customer service! Brad was very nice guy, he answered all our questions. Also he given us…read morea good advice about our new job thanks you some much.

Dropped off the car at 3:15 and she told me that it will be ready in 30min it's all good all of the…read morecar info was written. One of the workers calls me back 4:46pm saying that they didn't have the oil and that it will take another 30 min to do this. I am still waiting

Had a 9am appointment for tires. Arrived at 830am and said I had an appointment. The tech rolled…read morehis eyes and said "5hit". I asked if there was a problem and he said they were busy. I said I had an appointment. He shrugged his shoulders. I should have left. Truck was done about noon. 3.5 hours for 4 tires on loose wheels. What a joke. I will pay more next time for a professional job. My time is worth money

The seats are good, but they didn't fit. Bad advice from Ryan. Cost me thousands to make the seats…read morefit. No restitution. They take no responsibility that they will work in your truck. After $3000 on installation, now my air-bags no longer work, and Ford will not touch it. Stay away from this outfit unless they guarantee fit and work..before you pay.

They erred by shipping me a duplicate order for 25' of seam tape. However, when I called, Trina…read moretook the info. and called me back right away. It was worked out quickly and she refunded me the duplicate order. Thanks for excellent customer service Trina in resolving my issue quickly.

On June 29 2025 I ordered a new Furrion chill cube ducted 18k btu A/C part # FACR18VSSA-AM-BL after…read morealmost 4 months of trying to get it running and buying almost every part or numerous of them and paying for rv service techs to come out and get it hooked up all have failed to do so as of 9-16-2025. Now I have wasted countless hours and $2k+ trying everything and anything to get it running threw the 2 hottest months of summer let alone having my 1 year old son here as well. I emailed them asking to return the unit and they denied me since I opened the box I have contacted both Lippert and Elkhart Rv Parts continuously threw this all only to recieve 1 email back from them a week if I was lucky. Yesterday all the pieces have finally come together and it turns out they packaged the wrong A/C unit (a unducted unit) into a ducted unit box and shipped it to me. So I wasted most of my summer threw excruciating heat trying to get it fixed to find out they packaged the wrong one. Now to say im pissed is an understatement, I contacted Lippert today and they said I had to contact Elkhart where I purchased it online, so I emailed them and now its a waiting game again, as far as im concerned Lippert packaged the a/c there just as responsible for the f*ck up and one of them will make it right and send the right unit and the one they shipped wrong will remain with me since they refused to return it months ago. I will use it in the front of my camper which is a unducted unit but not the one that burnt out and needed replaced originally. I am highly dissatisfied with them you spend that much money, you expect it to be right or fixed promptly not 4+ months later "hopefully". Id be extremely cautious dealing with these clowns because trying to get into contact with them is damn near impossible due to only source of contact is threw email, seems a little shady if you ask me personally.