Great service and employees. I love they way they do my shirts. The drive through is extremely convenient.

Never a problem and very fast service...you get what you pay for! I highly recommend Utopia.

My parents and I have used Utopia for several years. They do a detailed thorough job of dry cleaning and laundering. My father is very very particular about his shirts and pants. If there is ever an issue (rarely is), they will make it right without hesitation. read more

This is a fantastic business with customer service as their unofficial motto. First of all, I initially went to them with a friend when I was already looking for a new dry cleaner in the area. She took note of my name and after not returning when I said I would, she told my friend that she hasn't seen me (specifically by name) come by yet. That is photographic memory like I have never seen before! When I did finally come, their sign up process was easy. And (this was easily 6 months later), the same girl remembered my name. My shirts were perfectly cleaned and starched and this name memory thing is like an insane bar trick to me. I love this place and their people. Great business from my initial experience. And I hope for the same moving forward. read more

Subpar cleaning. Unfriendly service. That pretty much sums up this place. I expected more considering their pricing and location.

TERRIBLE CUSTOMER SERVICE!!! They do not do a good job, and they DO NOT aim for customer service. You will pay a lot of money and the quality is poor. They are rude to boot! read more

They are great! Best dry cleaner in the area in my opinion. Never had an issue! They clean everything wonderfully and so timely. They do it all on site I believe which makes a huge difference. read more

This is The best dry cleaner I have ever been to. We have taken several sets of shirts and pants there. I do not even understand how they know our name when we walk in the door. The clothes are immaculate. They do not break buttons. Every time I go there it just makes me happy. read more

Don't know why Utopia has gotten less than stellar ratings. I've had consistent exceptional service with both locations - the one in Cahaba Heights & Mtn Brook which I use more now due to proximity. The owners are so friendly and will go out of their way to help. Love this place & give it 5 stars! read more

I took several items here after my wedding weekend, including the dress I wore to my rehearsal dinner. I had only worn the dress once. Since there were several items in my order, I didn't think to count them when I picked them up. However, about a week later I noticed that my rehearsal dinner dress was missing. I immediately called the store and the woman I spoke to (the owner) totally dismissed me and said she never had the dress. I checked my home thoroughly to make sure I wasn't mistaken - but I don't have the dress and I know I took it to Utopia. I actually went out of my way to this cleaners thinking they would do a better job than some downtown stores I use for my husband's shirts. I called back again this morning to ask if perhaps the dress had been found and the owner this time admitted that she remembered the dress (describing it perfectly - which is impressive). I dropped this high-end, sentimental dress off to be cleaned - a dress I only got to wear once, and now I will never see it again. On top of that, the woman couldn't have been more rude to me. A $500 dress that I paid to have cleaned and it was stolen! read more

The best dry cleaners ever. Great customer service, friendly people and attention to detail in clothing.

They are the best! So friendly, great service, and the only place in town that hasn't shrunk or lost my clothes.

Sent in a white silk blouse and received a creamy/yellowy blouse in return. When I took it back, the girl there told me that all white clothing turns cream in the dry cleaners. Not true--it just means they use dirty water--google it! When I told her it was an expensive blouse she said "a lot of people have this shirt" and then told me she couldn't refund me. so I just paid $8 to have someone ruin a $220 Equipment blouse. **i should also add that they shrunk my sister in law's literally brand new Alice and Olivia dress into a baby tee shirt and then tried to "stretch" it back out. I won't be going to Utopia again! read more

I should preface this with I never write Yelp reviews but I felt compelled to share my experience about the service I just received at Utopia in crestline village. My friend had alerted me on Wednesday morning (2 days ago) that there was something going on at the dry cleaner where I had dropped my clothes the day before. There was a sign on the front that said closed written on paper and red tape surrounding it. Sure enough something had happened. Turns out the power went out due to a breaker melting in their very old power box. I understand these things happen and are beyond their control and am glad everyone that was there is OK. I called for the next two days and no answer - I called all hours as well as they had all of my husband's dress clothes there. Finally got through today after several attempts this morning. They claim they got power on yesterday evening (well then why weren't you able to answer my phone calls?). They said they didn't have power which I said I learned after I drove by their building and talked to a maintenance worker. They said my clothes were ready and I asked if there is anything they were offering their customers due to the inconvenience and they said "it wasn't there fault" and acted offended that I would even ask such a thing. Meanwhile she said that she spoke to numerous customers in person who came by and when I told her I went by twice but there was red tape and a sign that said closed she said oh thats because we were in the back. I said well why didn't you put a sign on the door that said "All is OK, clothes are fine, we are in back, come in" she said well you aren't supposed to come into the back. So a little bit contradictory don't you think? Did you speak to people or did you not? And I wouldn't exactly go barreling in if theres red tape wrapped around the premise. There was absolutely no remorse, no apology for the inconvenience, nothing but rude remarks. Im sorry but Utopia but you really need to understand you're in the SERVICE industry and while it was not your fault the power went out, how you handle the situation for your customers IS your fault. She rudely hung up on me by saying "I have to go and get off the phone now to use the credit card machine, you can come pick up your clothes". When I did I told her she lost a customer and any friends that I have as well and her response was "thats fine, its a blessing in disguise". I don't care how long you have been in business but you just do not treat people like that in this industry. I will never go here again, I don't care how convenient they are. read more