I had a great experience, they even texted me after fixing it to see if I everything was ok with my…read morephone

Wonderful staff who serviced my phone and transferred all my data from my old phone so quickly ‼…read more Very professional and knowledgeable in their field of technology‼‼ I would highly recommend them‼‼

I brought in my Pixel 8 Pro for a battery replacement covered under Pixel Care and had a great…read moreexperience here. The whole process was fast, easy, and completely hassle-free. They handled the warranty claim without any issues and had the repair done quickly. Val did a great job and made the entire experience smooth from start to finish. It's always nice when a repair is this straightforward. Highly recommend if you need service for your phone.

Formal Customer Complaint…read more I arrived at ubreakifix at 6:45 p.m., while the store was still open and scheduled to close at 7:00 p.m. There were two customers ahead of me who were waiting to pick up their phones. When it was my turn, I informed the person working there at the time by the name if Jose that I wanted to purchase the $40 phone protection plan and only had a quick question regarding what the coverage included. Before I could ask my question, Jose told me that he "didn't have time" to answer it. His overall demeanor made it seem as though he was in a rush to get everyone out of the store before closing. I explained that I already knew which protection plan I wanted to purchase and only needed clarification on the coverage. I also assured him that my question would only take a moment. After that, he reluctantly allowed me to remain and complete the purchase. I later learned that he was trying to leave early so he could make an 8:00 p.m. movie. While I understand that employees have personal plans outside of work, customers who arrive during normal business hours should still be treated with professionalism, patience, and respect. I arrived before closing, knew exactly what I wanted to buy, and was simply asking a reasonable question about a product I was purchasing. I was disappointed by the interaction and felt that I was being rushed instead of assisted. I hope this feedback is taken seriously so that future customers receive the level of service they should expect during posted business hours. This review gets two stars because I understand we all have our bad days and those don't normally reflect who we are as people in the long run. I genuinely do think Jose would have provided better customer service if he didn't have a movie to catch.

BELIEVE THE REVIEWS! Shattered my iPhone 15 screen and…read moreYelped repair shops in my area. I was happy to see so many great reviews with SCV iRepair which was just across town. Called the number at 9am sharp on a Saturday morning and Alan answered the phone on the second ring. Although he had a limited schedule this particular Saturday, he didn't hesitate to accomodate me and quickly offered to meet me at his shop in 30 minutes. I drove over immediately. Upon meeting Alan face-to-face, I found him to be friendly, upbeat, professional and efficient. We chatted as he replaced my screen and I was on my way in under 10 minutes. Phone is now looking great and working perfectly again. So happy to happen across Alan as this level of customer service is truly rare these days AND his pricing was more than reasonable! Highly recommend!

Alan was so welcoming and helpful today! I was there when he first opened, and out of there in less…read morethan 15 minutes for my screen replacement. He was very knowledgeable and had very fair pricing. I will definitely be recommending him to ppl I know looking for phone/ipad repairs.

Brought in my iPhone 13 Pro after water got into the TrueDepth camera and killed Face ID. I had…read morealready opened it up myself and knew the module was toast. Tortello knew right away that the 13 Pro doesn't repair like the older phones and needs a full TrueDepth module swap, and even pointed me to Apple's Self Service program in case I wanted to try it myself. That kind of honesty when they could have just taken my money told me everything I needed to know. Flat fee, genuine Apple part with a year warranty, and seal replacement as standard practice. Part came in early and they turned the repair around in a few hours. Face ID, Apple Watch unlock, and Portrait mode all work perfectly now and the service history shows a genuine TrueDepth camera. Friendly, easy going, and clearly knows this stuff at a level most shops don't. I priced this against a mail in place that quoted me way more and would have meant shipping my phone across the country. Glad I went local. Highly recommend.

After calling at least a dozen businesses listed on Google for "Electronic Repair-iPod", with no…read moreluck, I came across Tortello Repair service in Newhall, California, Near Magic Mountain Amusement Park. I came across Ms. Stefanny Tortello, a VERY talented woman who said she could replace my iPod battery and function-button cover with a new battery that I supplied. I took it to her one afternoon, and she said it would be done the next day , and that I could pick it up first thing the next morning. The iPod works as well as when it was new, and I am very happy that Tortello Repair Service exists, and I am glad to have met Stefanny, and would suggest to anyone with an electronic device that needs repair, to give Tortello Repair Service a call. Five out of Five Stars!!!

Great service. I've gone there for help three times and my…read moreproblem was quickly resolved. The employee who helped me was extremely polite and patient with me since I am a senior citizen and totally lost with the new iPhones. Linda orozco

$25 just to clean out a charging port. Clean NOT replace. Ridiculous. Don't waste your money here.read more

Replies fast and explained everything very well! Very affordable and reliable service. I got my…read moreHDMI fixed for my Ps5 . Would definitely recommend this place for your tech and repair needs!

Great efficient service completed within 30mins. Fair pricing as well. Highly recommendedread more

Drop off was easy, fast fix, was able to pickup same day! Needed iPad glass replaced.read more

Have this guy 5 star but no longer went to get my batteries replaced only for it to mess up 2 month…read morein prob a bad battery or after market don't come here waste of time and money

Very helpful l, fast screen replacement, nice person and knowledgeable. Happy with my new screen…read more Replaced Samsung galaxy s24 screen. I recommend 100%.

Reply same day and giving honest price. Fast repair. I will call him again if is necessary. Good…read moreservice

Best iPhone repair store in Valencia town center mall. Great prices. Great courtesy. Fastest…read morerepairs.

Went there to replace my screen protector on my phone. I ended up also doing the service to clean…read morethe charging port and now my phone looks and works just like new. Great customer service as well. Will definitely go back!

He is an incredibly talented and conscientious repair guy. He opens and closes phones so well, he…read morecould do it with his eyes closed. My first time in, I went for the cheaper screen, which overheated and used a ton of energy. I went back and paid for the more expensive screen (double the price, but 30% less than at the '@pple' store), and my phone has been perfect since, exactly like new. The repair guy is so reasonable, if there is something you don't like, he will 100% make it right. I found him on yelp, I'm not a personal friend, I'm your average customer.

Steve is absolutely amazing! Great customer service and very transparent when it comes to pricing…read moreand potential issues. He even took the time to explain worst-case scenarios--even if there's only a small chance--which really shows his honesty and professionalism. It's rare to find someone this trustworthy, and it's clear why he's been going strong for over 12 years. Highly recommend!