Love, love, love this spa. I've been going consistently for over a year to see Rosalie. She is the…read morebest! She finds the tension and kinks quickly working them out without the discomfort. Top notch each time. Also the staff is exceptionally warm. Kelly was my girl, I miss her! But Ethan & everyone are so kind. I've brought family and friends, everyone returns. Must try in Charlotte.

I just had the most amazing massage and facial I've ever had in my life. Shannon gave me the most…read morerelaxing , thorough, massage. Every time she moved to another body part I thought THAT was my favorite part of the service. The facial provided by Shannon was, *chef's kiss*. Not to mention how sweet Stephanie was at the front desk! I've never had a spa experience go that well from beginning to end. I will most definitely be coming back. Thank you all for an amazing experience for my anniversary!

Margot and Kiaundria were amazing 10/10 will come back and ask for them! We came for a couples…read moremassage and they made us feel so welcome and relaxed.

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

Wow. Rooftop sitting area, mimosa while you wait (if you wait), and great relaxing services. My…read moremassage was awesome! You need to have someone take you up the elevator if you're not a guest (in case you're local and only want to go to their spa). I recommend it. I hate those massage places in strip malls. They are not relaxing and rush you in/out. This spa is luxurious! There is a rooftop bar with another view as well. Awesome hotel.

This was the worst spa experience I think I have ever had and especially for the price point at a…read more4-5 star hotel. I only gave two stars because the staff was super sweet. I called to make a reservation and everything seemed ok but I should've known that it wasn't going to be what I expected when I got a call back shortly after making the appointment asking if I could change the time I had already chosen. Upon arrival, my husband and I filled out the appropriate paperwork but it would've been nice to have completed that process online prior too like I have been able to do with most "upscale" spas. I put upscale in quotes because one would think based on the prices that you would have certain luxuries like a men's and women's area where you can put up your personal items and clothes and lock them, be given a robe and slippers to put on and then be moved to a relaxation room of some sorts to enjoy before and post massage. This spa has NONE of that. Nor did they have a steam room or sauna for you to enjoy and not even a shower for those that might want to freshen up. The only area they have is outside and due to rain, there was no way to enjoy that. When I booked our 2 hour couples massage, I asked for Deep tissue and we basically got a rub down that lasted 80 minutes. Massage Envy has done a better job. I will say the foot scrub was nice but we were there for deep tissue which was an additional charge and we were also told because it was their V-Day special we would get a free spa gift and complementary champagne/mimosa. Never got the gift upon leaving and the champagne and mimosa weren't served in champagne flutes of any sort. This was a huge disappointment and especially for the price! I will not go back to this spa nor would I recommend it!

Great experience! Staff were great and the massage was exactly what I needed. Thank you Woodhouse…read more for a wonderful time

My husband sent me here for my birthday. Was highly disappointed in the front desk staff and things…read morewere rushed and not customer friendly. If you are going to charge these prices please learn how to be around people.

Saw Mary H for a massage and would recommend this business and masseuse. She was so knowledgeable…read moreand made me feel so comfortable throughout the massage. She used PNF techniques that assisted with my alignment and helped decrease muscle knots quickly that I've been working to get out on my own for months. I will be going back! Easy location and great price for the quality

The service was professional, and the massage was done with care. Overall, a positive experience,…read morethough the temperature in the room was a bit low

I had an amazing massage at Palestra South Park today. the experience was top drawer! From the…read moretime I entered until I left, I felt taken care of in a special way. My massage was the head to toe body massage for 90 minutes and it was amazing. I highly recommend this spa.

My experience here started off a little rocky. My friend and I arrived at 2:10 p.m. for our 2:30…read morep.m. couples massage. We entered through our hotel and sat in what we later found out was the yoga studio waiting area. We were clearly seen by two employees, but no one greeted us or asked if we needed assistance. Around 2:25 p.m., I finally asked about our appointment and discovered we had been waiting in the wrong place. I was surprised that no one thought to check on us. If the yoga studio was closed, it seemed unusual to have guests just sitting in the waiting area without anyone saying anything. Thankfully, Sydney quickly stepped in and completely turned the experience around. She was kind and incredibly helpful. The massage itself was fantastic and more than made up for the rough start. Sydney and Alesia were both attentive and made us feel very welcomed. Overall, we left happy, and I would recommend them. If you book a massage, definitely ask for Sydney, Logan, or Alesia--they were absolutely amazing!

My friend and I visited the Spa at Ballantyne on a Friday evening for massages. Overall, we had a…read moregood experience. The staff were kind and helpful and both the spa and waiting areas were tidy. This spa boasts a lot of amenities (indoor and outdoor pool, sauna, steam room, etc) that are able to be used during your visit. Our massages were later in the evening (6 pm) so a lot of snacks and beverages were already put away for the day once we finished our massages. It's always a treat to visit this spa when I'm in Charlotte and this visit was no different!

I had an absolutely wonderful day at The Ballantyne! I had a prenatal massage with Devin at 1pm…read more(incredible - she was so personable and gave a great massage!), and all the spa staff truly couldn't have been kinder. I loved having access to all the facilities from 8am-8pm - the relaxation room was a personal favorite! The indoor pool and hot tubs were wonderful (the pool was definitely popular with some energetic kiddos a few times throughout the day, but I know that is to be expected at a large hotel), and the gym was well equipped. I loved being able to walk across the bridge to grab food at The Bowl (the spa menu was a bit overpriced in my opinion). My only other piece of constructive feedback would be to add lounge chairs to the outdoor area by the pool (the actual outdoor pool with them doesn't open until April, so the only ones outside were iron ones).

Total bliss -- every single time. I first discovered them after an incredible 80-minute massage at…read moretheir Oakhurst location, and I've since been back many times to both their Dilworth and Oakhurst spots. I truly love them both. The moment you walk in, everything feels calm, grounded, and completely zen. Over the past year, I've seen several different massage therapists -- not because I didn't love any of them, but because I genuinely wanted to experience them all. Every single one was wonderful. But after happily "researching," I've officially settled on my absolute favorite... Samantha! Now I book with Samantha every time for the most heavenly 80-minute massage, followed by 30 perfectly peaceful minutes in their sauna. It's become my little monthly ritual, and I look forward to it every visit. The pressure, the ambiance, the warmth -- it's always just right. Already counting down to my next appointment.

Love this monthly ritual I've started! You check-in and choose your fragrance. They have a small…read moreretail space with candles of their fragrances and magnesium sprays, etc. My massage therapist asked how I was doing/feeling and anything to target or to not mess with. I thoroughly enjoy my massage every month . The staff are friendly, the decor and music are all so relaxing. Highly recommend!