Look guys, we all get it losing your AC in the midst of Summer is every Texans own personal…read moreinternal hell. Being held captive in a hot house with the still Texas Summer heat is brutal and we all know that is putting it mildly. I want to respond to the Nay-sayers on a few posts here. First of all, the new Operations Manager is Barbara and this woman is AMAZING! Don't have any experience with the former lady. WOW!!! Talk about taking ownership and taking it personal about making sure my HWA warranty wasn't lost in the shuffle of the Home Warranty of America company holding myself, and family hostage in a sweltering home in the summer. Let's just say HWA delays lasted 27 days nearly the entire month of May. It was getting hot. Thank God I live in an established neighborhood with many extensive trees that cast a ton of shade or it would have been UGLY!!! Thank God for Barbara who took calls on weekends, texted me regularly throught out the day, took her laptop to her child's baseball game to try and submit emails to HWA about my claim after her defined work hours. Yes we talked on the phone whilst she was at her daughter's softball game. Talk about comittment. She only put the phone down when he daughter was at bat. Talk about committment. She got on base by the way. Barbara took this situation very seriously, She escalated calls emails to Directors and Supervisors and was very communicative along the way. We stayed on hold with HWA so much it literally cost me hours of my time per week to try and keep them on their toes. Please understand that if you have issues with the delay in working with HWA claims around cooling concerns... IT"S NOT Cool Masters fault. I witnessed the debaucle first hand after like my own personal 5th and not final time calling ( seriously lost count) into the Authorization department. During this call with HWA, I was told there was a delay from the Authorization Department of 5-7 mins. That delay really equated to an hour and 10 minute way. Mind you this was after a 57 minute on hold wait time the day prior and I was just calling to check the status. The HWA program is rampant with lack of ownership of any of their employees to resolve anything. Their idea of help is passing an email and hoping someone reads it and then decide to resolve, authorize or pass the buck. It's a vicious cycle. I lost count as to how many time Barbara of Cool Masters and myself lost time and lost days waiting for authorizations for replacement parts to be released at the authorized part location for us to be installed. Their bumbling and ineptitude literally cost me and my honey about $3000 in lost wages ( I'm in finance and he's a Union Electrician so it cost us extra money) in awaiting appointments for them to release installers with the appropriate unit to be released. During this time Barbara kept up her end of the deal and then some. She communicated with me daily if not more than once a day to lay status of my claim and shared with me that sadly this is the same fate for many others. Unfortunately, not many as proactive, tenacious and persistent as I. I made it my mission for myself to engage the company and see the man truly behind the curtain at HWA. Sadly it was worst than Oz as no one ever took responsibility. Until the word lawsuit was mentioned. What they didn't know was I was going to be an attorney prior to doing what I do now and I actually knew what my contract meant as far as their obligations to me. So please, don't blame Cool Masters for the flawed nature of a horrible Home Warranty Program. Barbara and team are great. You just may want to be forewarned about the possibility of the madness that can ensue when laying claim with HWA. By the way, I promised Barbara a bottle of wine. You get a bunch of mad respect when you have to go to battle with someone for about a month's time when dealing with HWA.

My elderly mother's AC was not cooling this summer and the tech came out and added freon to the…read moreunit. The next day it quit cooling. We called our home warranty department to come out and take a look and they told us that the coil was old and rusted and whoever put the freon in should not have done so with the coil in this condition. Coolmasters invoiced my mother $275 anyway, and when I asked for the invoice to be voided, they refused. As someone who spent over $14K with them on two brand new units 3 years ago, they just lost me as a customer, forever. Over $275. Way to go, Coolmasters...

Alan and his team were very helpful in assessing the best solution for my home. I thought that…read moreinstalling a ductless split system would be optimal, due to my subpar duct and vent setup, but Colley Co was able to do enough duct and vent improvements/expansions, quickly and at reasonable cost, to "save" my nice upstairs ducted system. They also did a great job insulating my attic - passed Austin Energy inspection on the 1st try - and relocating my condensers from the side yard to the backyard. The new 3-ton Daikin recommended by Alan for our downstairs has worked great so far - much quieter and cooler than our old system. Alan is highly responsive, both by phone and email, which is not always common in this industry. He and his team address any concerns or criticisms immediately and thoroughly.

Colley Co. replaced my old dilapidated and failing AC unit with a brand new top of the line Daikin…read morebeast of an AC. Both Alan and Ricky were both very helpful, informative and definitely had my best interests at heart. Alan did not try to sell me any additional products that I did not need. He suggested an additional return air vent to help my system's air flow. This solved the problem my house was having not cooling the downstairs effectively. And Alan solved this problem without trying to sell me a $3300 zone damper system. Another company tried to sell me on that zone damper system. They did not get my business. Alan and Ricky both had some great ideas on how to make my system run more efficiently. They suggested I seal up some gaps in my air vents and make sure that there are no gaps in my attic insulation. I always have lots of questions about this kind of stuff and they patiently and honestly answered every question I had. The actual installation went efficiently and without incident. I was only without air conditioning for about 3 hours. Ricky and a helper got the system in, explained a few things about how the new unit worked and got my new thermostat up and running. They got rid of the old ac, furnace and the old condenser. They did a wonderful job cleaning up after themselves. I did not have to pick up a single piece of trash or anything after they were all done. I think the hallway they were working in was actually cleaner after they had finished up. Give these guys a try. They are awesome. They are honest and will take care of you for a very reasonable amount of money. They will also take the time to explain what they are doing and why they are doing it. Thank you Alan and Ricky.

When both of our a/c units went out over a weekend, Scott R/owner offered to come out and check…read morethem out. Am Air worked with us and in a few days we bought one new unit and repaired the other one. The job was done well and we will use Am Air going forward. S Wilson

We have had a good experience with American Air Mechanical. They showed up on time and finished…read morewith out a problem. I wanted to change out the thermostat to a programmable type and they worked with my schedule. I would recommend them.

Victor has work on my air conditioning and heating unit on several occasions. They have always been…read morevery professional provided me with reliable and outstanding service. They are very upfront about costs and services needed. On this occasion I had them install an Ecobee4 thermostat to replace my old unit. Not only did they do a good job on the install getting it done quickly they also pointed out some things that I would've missed if I would've tried the install on my own. Hint the elusive C wire. I would highly recommend you contacting them for any HVAC services

Service was done but once i noticed an issue 2 months later they would not take responsibility…read more Owner is rude when I tried to explain what the issue was. He will not come out and even look at it saying they dont make mistakes. I now have mold growing in my vents do to a water line that will not drain. I also have to pay someone else now to fix the issue and to get my vents cleaned. The owner says he dors the work but actually has another person who isnt certified do the work. He also told me his buisness has an A+ rating at the BBB but they are not even on their website, I looked them up to report them and they dont come up.

Rusty and his crew were amazing! Our A/C broke down over a holiday weekend and Rusty came by to…read moreassess the damage. They replaced our condenser unit and coil quickly and for a great price. He even dealt with our insurance adjuster to maximize our claim amount. We highly recommend Comfort Express Heating & Air!

I had Comfort Express come out to service my commercial property, they fixed the problem right away…read moreand didn't charge an exuberant amount as the larger companies would..

Our AC leaked a lot of water, found out it was the drip pan that was installed badly from the…read moreprevious AC installers, Bowien had nothing to do with that part it was an entirely different company. I am truly thankful for their service they provided! I recommend this company.

My A.C. started leaking water in my living room on Friday afternoon. I called Bowien Cooling about…read more4:45 pm. They came about 5:30 pm, worked about an hour, said it was fixed and charged me $232 for labor and overtime. It quit later and I called several times on Saturday. The owner, Gary Bowien, showed up about 4:30 pm.When I tried to explain the problem he said " I am the owner. I know what I'm doing !". He worked a couple of hours and said it was fixed and it had nothing to do with the water leak. He charged me again for the call. I had explained I was 82years old, disabled,in poor health and could not go without air conditioning in 102 degree weather. It quit again 30 minutes later. He never returned anymore calls that weekend and I had to get another co. to fix it after 3 days with no AC . Total outlay $720. He may be the owner but he doesn't know what he is doing!

Absolute disregard for clients. Set an appointment several days out to work on AC unit…read more Understandable. The day of appointment no calls and no showing up. Had to call them to find out what was going on. They then proceeded to say well we are too busy it will be at least 5 more days. What a joke company. if you tell someone you will be there then you should be there or at least have the decency to call and let someone know instead of sitting around the house waiting in a nearly 100 degree house. SMDH. The lack of professionalism astounds me. If you can't make an appointment then don't set the apppintment and expect people to wait for you. Just ridiculous, unethical and shouldn't be in business if this is how this company does business. Update: Then this company told the warranty company that we were using foul language and that is why they missed the appointment. Even though they weee never spoken to until after the appointment was missed and were never cursed at. Shame on this "victim mentality" company. Keep it up ladies and gentlemen. With this type of service you will reap the rewards of you will find yourself with a closed business instead of being prosperous with a great reputation. Shame on you.

They installed a new AC system in my house approximately a year ago. I've tried calling them…read morebecause the circuit board is out in the AC blows at 60° nonstop. I've tried reaching them for several days now and no return call. I guess they don't want to warranty any of their work.

AJ was assigned by our property management company to come look at our AC unit which had stopped…read moreworking. He was very pleasant and explained what the issue was and was able to get it repaired quickly. Highly recommend AJ and Climanergy for any AC issues and know that we'll definitely ask for him if any future issues arise.

Yes you charged me twice. $125 and refused to refund me even causing more damage and not repaired…read moreanything.​