*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of communication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker read more

***Update*** I failed to mention the best part of our experience. We contacted them on a Saturday morning, and they were able to visit us the same day. That exceeded my expectations. Unfortunately, we have had a lot of difficulties with our Samsung washer and dryer and have had to have both repaired, several times, over the past 4-5 years. A few months ago, Greentek repaired our dryer, and most recently, they came out to assess a persistent annoying problem we've had with our washer. Greentek advised us the cost to repair the washer was higher than what we wanted to pay. (The amount of the repair and the amount we put into repairing it in the past was going to exceed the cost of a new washer.) So, we declined to have Greentek repair the washer and decided to buy a new washer. (Not a Samsung!) Both experiences were positive and we have no complaints with Greentek. They are prompt, professional, offer reasonable prices and do everything as agreed. Call them. read more

Maks was awesome and was able to identify and fix the issue I had with my oven. I'd use their services again if I ever need them.

My washer and dryer both had issues at the same time. Greene set a technician out the next day. After a diagnosis, the tech had to order parts and wait a few days to come back. Fair pricing and they do refund the service fee if you have. read more

Responded to my inquiry within five minutes. Scheduled for the next day. Oven issue fixed in 20 minutes (busted ignitor). Worked with a very friendly tech. Would recommend! read more

Hi Alex, Thank you for reaching out and for taking the time to thoroughly address my concerns. I genuinely appreciate the effort you put into reviewing the situation and explaining what happened, as well as the steps you're already taking to improve your processes. Your personal follow-up and willingness to acknowledge where things could have been handled differently mean a lot. I can see that you truly care about your customers and your business, and that level of customer service is important to me. Based on our discussion and your thoughtful response, I'm raising my rating to reflect the positive way you handled this and your commitment to making things right. Thank you again for taking the time to listen and respond so sincerely. read more

Quick, courteous, professional, reasonably priced. Would use them again. Give them a try~

Summary While I didn't end up working with this company, the interaction gave me insight into their professionalism and priorities. I scheduled an appointment after reviewing project details, but they called back an hour later to let me know they were too booked to take on the job. Disappointing, but also a sign of a company that knows its limits and doesn't want to overpromise which is commendable. Their reputation and pricing are solid, and it's clear they're in high demand. Pros * Honest and transparent communication about workload * Strong reputation and great reviews * Reasonable pricing * Clearly values doing the job right, not just taking on volume Cons * Limited capacity for larger system jobs or immediate replacements * Appointment was booked, then canceled shortly after; a bit of a time loss * Scheduling team may benefit from better alignment on availability for bigger jobs Bottom Line This team appears to be highly rated if you can get on their calendar, but they're currently stretched thin. It seems availability for full AC system testing or replacement may be limited. read more

Couple days ago I had problem with old side by side refrigerator.which stoped to work completely. I E-mail my case to Greentex and received very fast response. The company sent technician Dmitriy, who came next day in proper time and found the problem very quickly . I was really impressed by his top notch service, politness and very high level of professionalism in his trade. On top of this the total charge was much less than quote from another company. Highly recommend Greentex for repair of similar and other appliences. read more

Amazing!!! Kryril and the team at Greentek actually fixed our issue where other companies (Greg's) basically told us give them 4k for new coils or buy a new AC for 14k+ Kyril diagnosed the actual unit, retrieved the parts and actually fixed our unit while saving us thousands of dollars. They are not like these other companies that just want a big payday - we will be customers for life!!! read more

All the things you want somebody honest did the work quickly was very personable didn't overcharge me

Eugene was very careful and professional. I appreciate his work. He was also knowledgeable.

update: Mike E, the manager, sent me a series of angry texts accusing me of "harassing" them because I left a negative review. Call them if you want to pay for NOTHING!!!! .....$78. charge, couldn't find the issue. I sent videos as requested. Received numerous texts saying they would get to me. Finally a quote that only addressed half of the issue. This business has JUMPED the SHARK! read more

Our project was done quickly and were available right away. Love the results! Installed cabinet and microwave. Did a great job! read more

GREENTEK - Installed the microwave - Appliances & Repair Near Me - Austin, Texas

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Great job done professionally and on budget! Great communication and no surprises. I was afraid the cost was going to be super high in August but it turned out to be very acceptable read more

Fast response, quick diagnosis, and executed swiftly. Would hire again and recommend. Thank you!!

Fantastic response time Great communication, fair pricing and speedy service!!! Replaced belt and wheels in dryer would highly recommend read more

We had a blower fail in our HVAC system. I called one of Greentek's competitors first (big company). The bid was excessively high. But Greentek came in that afternoon knowing I had a price point in mind and met that obligation. They also exceeded expectations and fixed it the same day for half the price of the competition. We couldn't be happier. read more

I had an issue with the refrigerator occasionally leaking a small puddle of water. I sought recommendations for a repair place from neighbors, and these folks came highly rated. And now I see why, upfront on costs and estimates, easy to contact for service and, drumroll, SAME DAY service. Technician was super nice and friendly, very thorough in analysis, and shared finding and options. They located and repaired the source of the leak quickly and at the price quoted. My highest recommendation, I would recommend to friends and families. Key words - honest, friendly, same time, trip fee included included in final cost. Recommended. read more

Repair tech was here 45 mins trying to determine the problem causing my washer to leak. Spent most of the time on his phone. Was super aggressive about me paying the diagnostic fee before he told me what was wrong with it. Figured out it was the water intake valve once invoice for diagnostic was received. Paid diagnostic fee. Told me the part would take two days and his office would email estimate. He left. Estimate was around $350. After I declined estimate tech then texted and offered a discount. May have considered it if they gave me a fair price up front. read more

My tenants noticed that our 3-year old LG Refrigerator wasn't cooling as expected and within 3 days, this company came out to diagnose the situation, informed me of the warranty option still on the compressor, and repaired and replaced the issue. I loved the responsiveness and overcommunication with me AND my tenants to make sure this was resolved in a timely manner. My tenants also said that Kiryl was very professional and knowledgable, which obviously reflects great on me as a landlord. THANK YOU! read more

We have a SMEG refrigerator and it was hard to find a company that works on that brand. When I reached out they had zero issues letting me know they could work on our refrigerator. They came out to run a diagnostic test and stood by the work letting me know if things still didn't work correctly they would come back out and run a few more test to find the problem. So far everything has been on the up and up. I was very very Impressed by the work and professionalism our tech had. I only have a three currently because this all happened yesterday which was the day after I reached out. Still I will update with the outcome. UPDATE so it looks like our SMEG is heading for that big ice box in the sky. They came out today to fix the issue they found. Unfortunately because of the brand we have it's unrepairable. They were very friendly and very knowledgeable about what they do. But yeah nothing bad on their end just is what it is. I feel the cost is worth what we paid. I'm happy to say I would 1000% use them again. Thank you so much for the hard work y'all did. read more

GREENTEK - Appliances & Repair Near Me - Austin, Texas

We had a problem with the convection fan on out Samsung st0ve/oven that would not turn off. the Greentek technician came in and was able to diagnose the problem. A pat had to be ordered which took few days because of the holidays. Once the part arrived the tech came back and installed it. So far, everything is working. read more

We were getting a loud squeaking (at times, squeeling) sound from our 7 year-old Samsung Dryer and came thru "Tech Service FIRST" thru Yelp. The tech was able to come out and diagnosed the problem on a Friday afternoon. Parts were order and the repairs were completed on the following Monday. There was very little disruption to our household while diagnosis and repair were done. So far, everything appears to be great. The dryer operates and sounds like new. Great job! read more

Called about my oven not working. They sent out a technician the next day. Kyril was very efficient and professional. He reviewed information about my oven and determined that the cooling fan was not working. He said that he would need to look for the part and that the business would get back to me with a quote. They do charge a fee for the diagnostic but they subtract that amount if you choose to use them for the work. When I received the quote, I was pleased and wanted to set up an appointment to have the oven fixed. Kiryl came back out the next day. It didn't take him long to finish the job. I felt secure that he knew what he was doing. I would be happy to use them again if I have another problem. read more

Amazing service. Very knowledgeable Technician. Vladimir was on time and did an excellent job diagnosing and fixing our refrigerator issue.

I posted my requirements about the repair I needed. Greentek responded they would not replace my glass on my cooktop since it was operable. The problem was we were cutting our hands on the glass every time we moved a pot. We were worried that the glass would develop more cracks. Why did they answer my request if they wouldn't even consider it? The management called to apologize. Their apology was sincere and appeared to answer my question. My inquiry was "answered" by a new employee who was unaware. I am sure that given another opportunity Greentek would be a fine contact for us. I cannot give them a 5 star because I didn't use their services as I had already contracted with another. read more

EXCELLENT service! Same day and on time. Price was in line with other companies for this refrigerator repair. You can order service online, then they will call you to get details and confirm appointment. I will definitely use this company again! read more

Today I had issues with my fridge. I used the yelp system and it pinged 5 contractors and 2 ended up at my house. Service arrived along with another company and both decided to help each other diagnose and fix the problem. The issue was blockage in the system by ice. Service Tech decided to let the other company take lead because they were here yesterday and simply help. No charge from either one and it took 20 minutes. I would recommend Service First to the community read more

GREENTEK - Defrosting of freezer and fridge. - Appliances & Repair Near Me - Austin, Texas

A technician showed up 30-45 min after I requested a quote. Very thorough review of my refrigerator problem was diagnosed and options presented. Based on his feedback & the fact that my frig is 16 yrs old...gonna buy a new one but I'm very happy about their professionalism and transparency. I'd recommend Greentek to others and will use myself again in the future. read more

I'm a very busy woman, but sometimes one has to take the time to give credit where it is due. I thought my dryer's heating element was on the fritz as the dryer just wasn't getting warm enough to dry my clothes. The service person arrived at 4:00 on the DOT! He determined that my Electrical Breaker was faulty and it was not sending enough power to activate the heating element (that's a new one on me!-FYI, he was spot on correct about that diagnosis.) While he was checking out the "guts" of the dryer, he noticed a worn/exposed connecting wire that gave him pause. It gave me pause as well! I had him replace it (even though he told me it was still functional) $210.00-dryer repair/the visit cost was rolled in to the total) peace of mind? Priceless. I would highly recommend this company for all of your appliance needs. (FYI, the breaker was replaced this morning, and the dryer is working perfectly.) read more

Received great service from Greentek once again. I got an appointment quickly and the technician was professional and thorough. Will always recommend them. read more

Quick response and scheduling / show up of technician. I have a 4 year old washer that was malfunctioning and after all the reading of manuals, blogs, etcetera and watching of videos, we could not figure it out. Greentek etermined the core issue and got it repaired at a very fair price. Dmitriy was the name of the technician that helped out and he was very polite and professional, actually a pleasure to deal with. I would most certainly recommend this company. read more

Great job. No mess, clean installment . Fast and friendly .dishwasher works great .i would request their help again.

Just wanted to give an outstanding review for Vladimir. He came on very short notice in the evening and helped us completely dissemble and remove a fridge that was on its last leg and leaking profusely. He worked very efficiently and was able to pivot when we ran into a couple potential roadblocks. Lastly he helped tidy up after finishing the job. His work ethic, can-do attitude, and professionalism are rare in today's world. I would hire him again in a heartbeat and will recommend this company to anyone I know looking for appliance service. read more

Our fridge stopped being cold although it was running. Kiryl came out within a couple hours to diagnose it. It was the compressor. Apparently a common issue with LG fridges. He came out the next day to replace it for us. The fridge was getting colder but not as quickly as we thought it would so he came back out the third day to check everything again. Everything looked good and fridge and freezer maintained correct temps. He was very helpful and easy to work with. Hope we don't have to call again but know we will be in good hands if we do. Thank you! read more

My washer stopped working and had clothes soaking in water. I called and asked for an appointment and someone came out the next day and repaired it. Friendly personality and quick response time. read more

Quick at troubleshooting my microwave and fixing it. Good price. Way cheaper than buying a 5K Bosch built in. Made it out to my house right away. read more

GREENTEK - Bosch built in microwave with broken transformer and heating element. - Appliances & Repair Near Me - Austin, Texas

Fair pricing. They will follow up and follow through till the end and problem is resolved. They have good availability in terms of service request. Get you job done. read more

Sent these folks to mom's house to evaluate a leak in the washing machine. They would not tell me what they found in their evaluation until I paid the diagnostic fee. Turns out the problem was not in the washer rather in the drain, so they would not be called to fix it in any case, but what was the harm in telling me that before I paid the diagnostic fee? Seems weird. Also have never ever had that response from a service firm. If they have such a stance on something simple, lord knows what they would do with a complex issue. Bad feeling on this one. Steer clear. Will never, ever call again. read more